Ashley watched my beloved dog Radley when we went on a vacation to Alaska a few weeks ago. To say…read moreI am protective of my dog is an understatement, so leaving him with anyone was tough. However, Ashley's screening process -not just with my dogs, but the dogs he would be staying with - ensured he was in a safe and healthy environment while we were gone. She goes through multiple steps to ensure that dogs aren't just physically, but also emotionally, safe while their owners are gone. As Radley has some anxiety issues, Ashley worked with us to prepare him for any potential issues he may have - which thankfully he didn't! If you want your dogs to be cared for, played with and honestly loved while you are away, Ashley should be your go to. I don't trust my dog with just anyone and the relief I felt each day with the pictures and updates allowed us to relax and enjoy our vacation. Radley didn't want to come home when we picked him up hahah! This is a great business with an individual who is knowledgeable about dogs and provides a safe haven for traveling owners to leave their pets. Will definitely use Ashley again!!!

Just the facts. Our…read morepup is 8 months old. Our plans were to travel abroad for 2 weeks. What to do? We considered boarding w/ established kennels, but wanted something more personal, bespoke. Among others, we were referred to Ashley Scontriano. We paid Ashley for numerous pre-trip visits, a few hours each, to acclimatize our pup, and allow Ashley to determine if he'd be a good fit. We valued her opinion and trusted her judgement. We received the thumbs up, with less than a week to go before our trip. Ashley agreed to care for our pup while we were out of the country. What a relief! We dropped our pup with Ashley, the morning of our departure, excited for our vacation. Less than 24 hours later, already 2k miles away, we received a text from Ashley which began "Please think of a plan B..." A plan B?? We had cancelled our plan B when Ashley gave us the green-light, prior to departing. The message continued, and I paraphrase, that our pup kept her up all night, crying, and she just couldn't take it. She didn't see that coming? Separation anxiety from a puppy, the first night away. She's a "dog professional?" What to do?! We'd cancelled our plan B, and wouldn't ask friends to take on a puppy for 2 weeks. Thankfully, Ashley had a possible solution -- we could pay her $200/day for "doggy boot camp!" HA! And I wonder how often that has worked with other clients -- too busy, too wealthy to say no? We called Beds & Biscuits. Fortunately, as our initial plan A, we'd completed the pre-reqs and they were able to accommodate our puppy. Glowing progress reports, too, from his stay with them -- yes, a needy puppy, craving attention and love, something they provided him. Something we thought Ashley had agreed to provide him. Instead, she wanted more money, after agreeing to watch him, and proposed drugging him to "better manage his anxiety." And so, after spending $$$ on Ashley's pre-trip evaluations, delivering our puppy into her care, and flying 2k miles away, Ashley reversed course, bailed...his "separation anxiety" (one night in) was too much, but it wouldn't be too much if we'd pay her $200/day? No thanks. And now she's demanding $130 more for the day/night she "cared for" our puppy. Ashley has said that WE didn't do enough before departing -- that the time at her home was insufficient, that she was "set up to fail." As a "dog professional," wasn't this something she should have, could have flagged BEFORE we departed? She didn't -- she assured us our pup would be well cared for, that he was settling in just fine. And then we departed, flew 2k miles, and without a conversation texts us "Please think of a plan B..." Incredibly unprofessional. Lacking completely in scruples and integrity. Further -- if you care at all about who you're entrusting your dog to, the quality of the human being -- who you're giving your money to -- then please do what we should have done, prior to this whole mess. Google Ashley Scontriano. https://goodtimes.sc/santa-cruz-news/news/nuz-pro-tip-dont-defend-racism-social-media/ https://www.indybay.org/newsitems/2018/11/03/18818730.php

I've boarded my Aussie, Lucy, at Desjardins for both short and extended stays over the years, and I…read morecouldn't recommend them more. Kevin and Sara are wonderful, and their beautiful, spacious property is perfect for an energetic dog like Lucy. Before her first stay, they gave us a tour of the property and had Lucy complete a daycare trial, which gave me so much confidence. One of my favorite moments has been running into some of the staff on our walks. Lucy gets so excited and runs right up to them, which says everything about how well she's cared for there. I've also referred family friends, and they've all had great experiences. Desjardins is a place I trust completely, and I know Lucy is always happy and well cared for.

Best puppy camp ever!!! So glad we found them!! Beautiful site. Amazing owners. Our dog is one…read morelucky guy to stay with them!!!

Kevin and the entire staff are all professional, caring, attentive and always go above & beyond to…read moremake sure our pets get the attention they need and deserve. I recommend Parkland Resort to anyone that wants their pet to get the VIP treatment when it comes to boarding.....thank you Parkland!

We are so very impressed with our doggie's grooming! Not only does he Look wonderful each time, but…read morethe facility and the staff are so welcoming!

Just had my best friend sent to the Rainbow Bridge. This place handled everything well. They even…read morehave a comfy couch area to hold your friend to the Rainbow Bridge. I'm glad I chose this place, instead of the BC vet. BC Vet wouldn't give me an estimate, after the thousands of dollars I have spent there. Furthermore, I could hear Dr. G talking shit in the back ground! Shame on you, BC vet! Anyway, My buddy went out in peace and compassion, as he deserved....this vet is the best to take your pet to the Rainbow Bridge.

1 Star -- Traumatic experience, lack of post-operative care and compassion…read more I am sharing this because I truly wish I had read the warnings before trusting this clinic with my dog. On February 10, my senior dog underwent an eye enucleation performed by Dr. Evans at Soquel Animal Hospital. After having his eye surgically removed -- a major procedure -- he was sent home without antibiotics and without any pain medication. Within a few days, his surgical site became infected and began leaking. I called the hospital Monday because it was clear something was wrong. I was told Dr. Evans was on duty, but that he "did not have adequate time" to see my dog, and we were advised to go to an emergency hospital instead. What followed was heartbreaking. My dog required emergency care, additional medications, and ultimately a second corrective surgery with a specialist to repair complications from the first procedure. This meant more anesthesia, more suffering for him, and thousands of dollars in additional expense that could likely have been avoided with appropriate post-operative care and follow-up. Watching your animal suffer after you trusted a professional to help them is devastating. What has stayed with me most is the lack of humanity and accountability. Sending an animal home after major surgery without infection prevention or pain control is unacceptable. Refusing to evaluate a post-operative patient with complications is even worse. After this experience, I went back and read other reviews and found concerning patterns. I deeply regret not doing that beforehand. Please advocate strongly for your pets. Ask exactly what medications are being given, what should be sent home, and what happens if complications occur. I would never want another family to go through what we did.

We have two German Shepherds. One of them is a 92 pound working shepherd thus a bit high…read moremaintenance. He tends to be vocal when he's excited and for people who are not familiar with the breed that can be intimidating. Also like a lot of working GSDs can be a bit particular with who they like. We over the years have struggled to find a kennel that we are comfortable leaving them with. I find that he goes running in wagging his tail when I drop him off. And I really appreciate the good humor that Robert shows with Kosmos. The second dog,Yasmin, is pretty easy she just follows along.

1-Star Review - Extremely Disappointed - Would Not Recommend…read moreI boarded my two dogs at Heritage Kennel in Santa Cruz for four days and was very disappointed with the care they received. One of my dogs, Winnie, arrived with a paw wound. She was wearing a cone and sock, and I provided all the necessary supplies: gauze, bandages, and ointment, along with clear instructions for treatment. None of the supplies were used. When I picked her up, her paw was noticeably worse than when I dropped her off. Additionally, when I collected their bedding to take home and wash, there were dead bugs on the bottom. I also specifically requested anxiety medication for the dogs for the car ride home. I'm not sure if it was ever given -- the dogs were extremely anxious and distressed during the drive. If the medication had been administered as requested, they should have been calm and sleepy for the trip. For the price paid (including what appeared to be charges related to Winnie's paw treatment that was never provided), I expected basic care and follow-through on instructions. This felt like a complete failure of the "VIP treatment" I was hoping for. If dogs could talk, I'd love to hear exactly what happened (or didn't happen) while they were there. I will not be bringing my dogs back to Heritage Kennel.

My dog probably came from a puppy mill and has severe social anxiety. She is scared of basically…read moreall people and dogs apart from me. Joy instantly connected with her. I have never seen someone be able to do that. She has worked with other trainers in the past and plenty of vets who all seemed more scared of her than anything else...which only makes my dog more afraid. Joy was confident and calm with my doodle from the beginning and I don't trust Charlie to stay anywhere else but with her! She will probably always be an introverted dog but I have developed tools to help get Charlie out of her shell a bit more thanks to Joy's help. And when she says she will be there anytime to offer support, she really means that. I have texted her in a panic over Charlie a number of times and she has always been right there to help.

Woof Works is the place to take your dog for training and playtime. As we approach Bonny Doon Road…read moreoff highway one our puppy Golden Retriever gets excited as she knows where we are going. When we pull into the drive she is waiting to go. We open the door she first runs for Emily and then looks for her playmates. She is just 6 months and has already learned quite a lot of obedience plus she has started on Search and Rescue. We didn't send her for that but she is a quick learner with loads of energy. This search and rescue training is good for her and she loves the exercises she has to do. Emily is unbelievable to watch. When we first took our dog Emily took the leash of us and very gently taught our dog to sit on command. Our dog was just 8 weeks old when she did this. Emily never shows anything but love and praise to the dogs she understands them and when working with the dogs she constantly praises them. She also trains us so we can continue training at home. Boarding the dog with Emily is like a vacation for the dog. When you get back your dog is happy to see you. You can tell they have enjoyed their stay. I think Emily is the female dog whisperer because she just talks in a quiet voice and the dogs obey. Our puppy is still a puppy with loads of energy her personality has not changed.l because of training. She is a fun loving dog with loads of energy that is under control. If you are interested in taking your dog to Woof Works and want a reference ask Emily for my phone number I will answer all your questions honestly

Wow, Emily is a spectacular trainer. I learned so much about my dog's (Heeler/ Shepard mix)…read moretemperament and behavior and was blown away by all the exercises and recommendations I received from Emily. After one session I was able to completely eliminate pulling on the leash and I have a much more focused connection with my pup when we go out on walks. I'm looking forward to coming back every few weeks for more exercises and feel so good knowing I have a trusted kennel to care for and train my little guy when I am gone on trips. Emily's property is spacious and tranquil with acres of wild land behind it for the doggies to roam. Emily is very confident with the dogs, speaking their language and teaching people how to understand their dog companions.

Dave is one of a kind. He speaks "dog". I say this because he is our saving grace. We rescued a dog…read moreearlier this year who came with no training and had leash aggression. We tried obedience classes, 2 different trainers and implementing a variety of strategies I researched online... nothing worked. These habits continued and I was very overwhelmed by the future with my dog. I dreaded walks and driving with him. I was desperate to find some effective help. That's where Dave comes in (shout out to Mary at Bit O'Blarney Grooming services for referring him- best groomer around). Dave instilled confidence in myself as my dog's leader. I became/am becoming who my dog needed because of Dave. He made me confident in my delivery of every day training. Within 2 weeks, it clicked for my dog. We have learned how to communicate and successfully pass dogs on leash. We still have training to do, but the improvement I have seen has been amazing!! I have never met a trainer who cares so much about your dog and your concerns. He goes above and beyond to provide owners with the tools necessary to train at home... he even encouraged me to text him updates/questions outside of the session! He quickly responded to my questions which was so helpful when continuing to train in between our meetings. I'm so grateful to have met Dave and have him share part of his wisdom with me. If you've learned about Dave's program, you're very lucky and should reach out ASAP. You will not regret it. He is incredibly wise, caring, and does an excellent job coaching owners and dogs. Dave, thank you for all that you've done and all that you will do. Words can't express how grateful I am to have finally found a trainer with effective approaches that truly cares. You've truly impacted my dog in such a short period!

David is an amazing trainer! I have nothing but wonderful things to say about my experience. David…read moreis extremely knowledgeable and the first trainer out of 4 past trainers who have been willing and effective in working with my dog, Max. Max is a half husky and half American bully, and previous trainers have refused to work with him without placing him on anti-anxiety medication first. David saw Max's strengths the first session he met him. He's attentive and is always ready to help me when I have questions about Max.

We drive all the way from Sacramento for all of our dog's primary care needs. Malone is just in…read morelove with Dr. Sullivan and all the wonderful techs at Del Mar. Dr. Sullivan won our anxious boy over immediately with her soft and obviously caring nature. She alone is well worth the 3 hour drive, so if you're local, LUCKY YOU!! Nothing but fabulous things to say about all interactions whether by phone or in person with everyone we've spoken to, and again, could not ask for a better DVM than Dr. Sullivan. Malone loves Del Mar and so do we!

wow this place has really gone downhill. I have been coming for 4 years but original doctors have…read moreleft, and newer staff is so rude. Marjorie must not like working there or answering phones. EVERY TIME I've ever called and left a message, I get a call directly back. She called my emergency contact first this last time and my contact was confused if it was a routine call, and Marjorie acted like my contact was incompetent and when she called me back she said I need to update my contact information? She just called the emergency contact first instead of me but she was so rude about it. Mind you, she called at 7:50 for an 8am same day appointment. They just want to run tests without actually giving treatment. Incredibly expensive and no actual direct help. Dr. Brooks also always seems annoyed when you're asking questions. She always seems rushed and like she has something better to do. They don't keep good records on the actual patient file. My cat got diagnosed with mild cerebellum dysplasia and every time I take him in, the nurses make a comment about "how funny looking he is" and asks me what's wrong. They always asked about his last vaccines. Respectfully, do you folks not look at a patients chart before taking them in? I kindly called to have them send the vaccine records to the new vet since the office said they didn't have them, and Marjorie went "check with receptionists I sent them". Again. So rude and am not sure what for. All that coupled with Marjorie being rude was enough to make me not go back. Took my cat elsewhere and immediately got care and medicine. Paula the nurse was the only reason I kept going. She was incredibly kind and caring. Can't say the same for the rest of them. Save your money and go elsewhere where the staff actually cares about animals and not running up the invoice.

High quality pets! This is already my second Syrian hamster from them and I just love how…read morebeautiful, friendly, healthy and curious they are.

The owner was very knowledgeable and all the animals were very healthy and well cared for. The 2…read morerats we brought are very affectionate. We definitely recommend