Imari is a true professional and very knowledgeable about the skin care industry. During my first…read morevisit, she talked me through each process of the facial and why it was necessary. The space was condusive to relaxing and reaping all the benefits of a facial. The icing on the cake was receiving my skin script with a sample of each recommended product. Treat yourself; you deserve to glow.

Excellent professional when it comes to the service provided and also when it comes to the safety…read moremeasures taken due to the current COVID situation. As soon as you go in, you can tell the place is perfectly clean and has the basic safety elements such as hand sanitizer and a thermometer for temperature check. Imari takes her job seriously and she makes you feel comfortable right away. She puts attention in details such as the music you want to hear while getting a facial, the pressure applied on your face, the temperature of the towels, etc. She makes sure to answer all your questions if you have any and provides all the information on the service you're receiving that day. At the end of the facial I got, I was amazed and very satisfied by the results. And I was definitely relaxed after a much needed break and self care session. I recommend this business 100%

It's an amazing experience. Clean, professional, and efficient. I highly recommend. I have been…read moregoing there for quite some time and I'm always very satisfied with the results.

Phone had been disconnected so I couldn't get an appointment. Sounded good but don't waste your…read moretime.

my stylist grace did an okay job on my hair. it wasnt what i wanted at all, she told me that what i…read morewanted wasnt what i wanted if that made sense. im NOT pleased with my hair at all, i couldnt see the colors i was choosing i was told i couldnt do pink because i wouldnt lift light enough but ive done pink and was able to be light enough before. she left multiple blonde pieces in my hair like big enough to see. the black in my hair faded out to brown in 3 washes. i went in for a consultation to get black blue and purple CHUNKY highlights, she understood what i was saying and could do it till she was actually doing my hair and again said thats not what i wanted, by the end of it i had black hair with blue and purple tiny highlights throughout my hair with random blonde spots. it was not worth almost 400 dollars and sitting in a chair for 8+ hours. i will not be returning, but my friend whos went there highly recommends erin.

5:47 0:03 Sue…read moreGoodpaster Phipps 1h * 8 I've been going to village spa salon in west Chester for about a yr. Last Thurs I had to call to cancel getting my hair foiled on Fri d/ t a personal situation but kept my hair cut appt. When I checked out on Fri I was told they have a policy requiring 48 hr notice for cancelations or u may be charged. I thought wtf. Sat I get a call from a man at the salon telling me again about the policy. I've only canceled anything twice in a yr. Is this the 3rd grade? Really!! Well they can stick their policy right up their ass & I will not be going back. Guess they don't know there r at least 15 salons within a 5 mile radius from them.

1 Star I'm extremely…read moredisappointed with my experience at this salon, especially because I have been a loyal customer for more than 10 years. I've gone here for everything from my wedding nails to birthday nails and so many occasions in between. This was also my husband's go-to place when he wanted to buy me gift cards. I've supported this salon for years and genuinely wanted to continue being a customer. I actually had a previous experience here that I was unhappy with, but because of how long I had been going to the salon, I decided to give them one more chance. Unfortunately, I deeply regret that decision after this experience. This particular appointment was especially important to me. As a mom, I rarely get time to myself, so I actually hired a babysitter specifically so I could have some much-needed time to relax and be pampered. Instead, I left the salon extremely upset and in tears over the way my pedicure turned out. There were multiple attempts to fix the issue by Tracy, who did my service, spending more than 20 minutes trying to correct my toes. I even asked the manager/Don to fix it, but instead he just stood there translating. Unfortunately, even after those attempts, I was still unhappy with the final result. I left in tears because no one even apologized to me the entire time I was there and Tracy huffed and puffed the entire time she was "fixing" the problem. She literally made two of my nails longer than they were with nail polish. Like, what? I reached out afterward because I was genuinely upset and hoped the salon would make the situation right. I was offered another opportunity to come back and have it fixed, but after already having multiple attempts made to correct the problem, I was not comfortable returning for another attempt. I requested a refund instead, but my request was refused. Don told me to return to have it FIXED AGAIN. Let me just hire another babysitter. What hurts the most is not simply that the service didn't turn out the way I expected. It's the way the situation was handled afterward. After more than a decade of being a customer, I expected my concerns to be taken seriously and for the salon to work with me toward a fair resolution. I gave this salon another chance after a previous disappointing experience, and unfortunately, this was the final straw for me. After more than 10 years of loyalty, I never expected to leave feeling this disappointed and unheard. I will not be returning, and I sincerely hope management takes this feedback seriously. Customers--especially longtime customers--should feel valued and respected when something goes wrong.

I love the ambiance here and don is the best. I never leave disappointed. Best nail spot around…read moreWest Chester forsure.

Excellent customer service. On time for appointments. The techs are very thorough and precise.read more

I am really happy with my nails, they lasted over two weeks and my hands are in water all day long…read moreevery day. The shop is clean, modern, and comfortable. Danny does a great job and I highly recommend!

I did a facial with Christina. She is very professional and good at what sh is doing. She did take…read moretime to analysis my skin and custermised a facial for me as what I need. Thank you Christina!

From the owner: We are an independently owned and operated skin care spa that specializes in corrective skin care…read moreat an affordable price. We focus on our client's needs and work with them to achieve their skin goals. We have won title of Best Facial in Cincinnati on Cincinnati A-list several years. Our spa also offers great massage therapy, body treatment, spray tan and waxing services.

It is relaxing but it can get loud if parties of women are cackling in the quiet areas. Spa…read moreservices are great and the person who I see usually is very good attentive friendly professional. They really need less chatter and more peaceful spaces for people to unwind.

I am not new to Woodhouse Spa, but this was my first time at this location and it was nothing short…read moreof amazing! I always love the relaxing waiting areas and this location having an outdoor area to relax before / after service is so nice. I booked an 80 minute maternity massage and Kaitlin was so great! This was definitely needed as a soon to be mom and I will definitely come back to this location.

They do a good job but are VERY EXPENSIVE compared to other salons in the area. Some "hidden…read morecharges" amount to $75.00 extra. Understand their prices before starting.

I have been to so many salons in my life, but I haven't enjoyed any like this one. Kayla is always…read morewonderful to suggest new ideas or creative styles. From my highlights to cuts, extensions and make-up I am 100% satisfied! I highly recommend this fun place to enjoy pampering yourself! A+++

I booked my first Brazilian with Kellie and it was excellent. She is so kind and makes you feel…read morevery comfortable, she walked me through the whole thing. The spa itself is also very clean and cute!

Darby was very very kind always making sure I was comfortable!!! I felt I was her only client in…read morethe whole world and was doing everything to give me the best experience ever!! She went over and beyond making sure I understood everything plus what was available for the future!!!