Absolutely terrible to deal with. They screw you over every chance they get. They can't keep…read moremasseuses because of how poorly they run the business. The front desk is rude and unhelpful. I have 5 hours left of massages and I don't even want to go there to use them. Don't give them your money, there are much better places in the area. Hell, hire a homeless guy off the street, it would still be a better choice.

I received THEE worst display of customer service and a cold, wet massage that felt like it was her…read morefirst one, on 12/6/2024. I was running a little late but arrived within the time allowed to still be serviced. When I got in the lobby, two associates were assisting other customers. Vicky told the customer in front of me that she was checked in and could go sit in the waiting area. Then Vicky came back to check me in. Well, that's what I anticipated. Until, Vicky began to access my problem areas in front of everyone in the lobby. I told Vicky I did not feel comfortable discussing my physical issues in the front lobby. Vicky proceeded to tell me everyone gets accessed in the front lobby. Her words, "this is how we do this everyday. oh it'a okay, we only ask these questions once in a blue moon." I reiterated my discomfort with the front lobby accessment of my physical issues, but Vicky would not stop. Vicky stated she was only trying to make sure I got my entire 90 minute massage. However, that is a big lie! I got there at least 5 minutes late, then Vicky took another 5-7 minutes to violate my HIPPA rights. My appointment was scheduled at 3:30pm. At 5:00 pm, I was already in my car, leaving Bridgewater Falls. The massage itself felt like Vicky ONLY felt like rubbing cold lotion over my body, and then this lotion never dried. I was so tense during the whole 90 minutes, because I didn't know when she was going to lather me up again. When she worked on my hamstrings and shins, she kept tickling me. I told her but she kept doing it. Then she got an attitude because I was laughing. I couldn't help it though. She wouldn't stop. My skin was still wet in certain places because Vicky didn't rub it in enough. She made me feel like she didn't want to massage me. Then when it was over, Vicky asked if I enjoyed it. I just said yes and gave her a $20 tip and I pray she receives a lot of blessings After paying my tip, I asked Vicky to cancel my membership. Vicky was kind enough to explain the cancelation policy to me. She tried to offer me a free massage but I declined. I said that all I ask is to receive the same amount of respect and patience as she displayed with the customers before me.

Horrible Experience. I bought a groupon for a Gel manicure and pedicure. I get a gel manicure…read moreprobably 12 times a year and I am pretty familiar with how they are done and what to expect. I came with a friend and it took 4.5 hours to get a mani/pedi. I was not expecting to spend my entire day here. Also the quality of the manicure was terrible. I had it done yesterday and it is already chipping off because it was applied to thick. My nails are uneven, not filed, and the tech did not touch my cuticles. I kept asking why she was not doing things and she kept saying that this was her method and gave me her resume on where she teaches... anyways - 4.5 hours later my manicure looks horrible. I already booked an appointment somewhere else to get this fixed because I have a wedding this weekend and I dont want to go looking like this...

From the owner: We are a full service spa specializing in natural and artificial nail care, skincare, facial and…read morebody waxing, threading, massage, permanent cosmetics and makeup! For your added convenience, we offer before and after hour appointments. You may schedule for early morning or late evening.

5:47 0:03 Sue…read moreGoodpaster Phipps 1h * 8 I've been going to village spa salon in west Chester for about a yr. Last Thurs I had to call to cancel getting my hair foiled on Fri d/ t a personal situation but kept my hair cut appt. When I checked out on Fri I was told they have a policy requiring 48 hr notice for cancelations or u may be charged. I thought wtf. Sat I get a call from a man at the salon telling me again about the policy. I've only canceled anything twice in a yr. Is this the 3rd grade? Really!! Well they can stick their policy right up their ass & I will not be going back. Guess they don't know there r at least 15 salons within a 5 mile radius from them.

I was visiting from out of town and I loved my experience with CJ!! She gave me an amazing true…read moreblowout and knew exactly what I wanted, thank you! Also I love how cute this place is and smells so good as soon as you walk in!

Excellent customer service. On time for appointments. The techs are very thorough and precise.read more

I am really happy with my nails, they lasted over two weeks and my hands are in water all day long…read moreevery day. The shop is clean, modern, and comfortable. Danny does a great job and I highly recommend!

I am not new to Woodhouse Spa, but this was my first time at this location and it was nothing short…read moreof amazing! I always love the relaxing waiting areas and this location having an outdoor area to relax before / after service is so nice. I booked an 80 minute maternity massage and Kaitlin was so great! This was definitely needed as a soon to be mom and I will definitely come back to this location.

It was definitely a GOOD FRIDAY, when I started my Easter off with a massage with Erin! I booked a…read more50min Body Balance appointment and couldn't be happier with the outcome. It was my second time visiting and I'm now rested and rejuvenated going into the busy weekend ! Book an appointment, Woodhouse is the place to go

They do a good job but are VERY EXPENSIVE compared to other salons in the area. Some "hidden…read morecharges" amount to $75.00 extra. Understand their prices before starting.

I have been to so many salons in my life, but I haven't enjoyed any like this one. Kayla is always…read morewonderful to suggest new ideas or creative styles. From my highlights to cuts, extensions and make-up I am 100% satisfied! I highly recommend this fun place to enjoy pampering yourself! A+++

Very pleasant experience. I received Botox and a facial. I love this spa. The staff is very…read moreinformative on all the procedures offered. Very relaxing atmosphere.i have found the perfect place for everything I need to feel good about myself and to keep my skin looking as good as possible.

The person who did the filler was pleasant. The place is very clean…read more The filler left me with a horrible headache for 2 days. 2 weeks after procedure, one of my eyelids started looking collapsed. A month later still no improvement and frown lines are still there. I went in with hopes of looking refreshed, instead I look worse. No attempt was made to rectify or tweak the situation. Very disappointed

I have a Long history with Mitchell's- some AMAZING experiences over the past 8 years and some…read moreTERRIBLE. Recently I had a negative experience, but the manager at West Chester has truly done everything in her power to fix the stylists mistake. I am so thankful for the amazing customer service I have received since. Long story short, I had a stylist over process my hair to the point at which it was falling out. I was devastated, not only did I have to cut off 5 inches of my hair (Instead of the original plan of 2inches) my hair was fried and breaking close to the root. I immediately requested a refund! So I'm sure your wondering why I've chosen to give this location 4 stars. Well, after my experience, one of the managers called me and not only offered me services to fix the damage at no cost, but also created a care package (at no cost) of the full Oribe haircare line to work on fixing the damage! These products are amazing and very expensive and I was so appreciative that she has taken the time to fix a mistake one of her (former) stylists made. Although I'm devastated that my hair experienced such trauma- I'm also so grateful for the management for working with me constantly to bring my hair back to life.

I previously came to this location about every eight weeks and decided last time to stop doing so…read more I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong.

Chloe is the best nail tech ever! I love the nail salon. My nails never look so good.read more

I came in desperately needing a hard gel fill. Before coming to Ohio I had gotten my nails done a…read morefew days before but a few days later two of them broke. There was no wait and Han sat me down to do my nails. She asked me if I was interested in doing dip because she said it would protect my nail beds longer but ultimately went with a hard gel fill. She was thorough and nice and the entire appointment was over very quickly. They can also do nail designs and promoted that as well but I went with a simple color change. Overall happy with the speed and service!