I am so blessed to have found Austin Driving School (South Arlington location) so near to our house. Ms. Shanna, the office manager, is so knowledgeable and kind, and she helped me so much when I was signing both my kids up for lessons. I cannot say enough about Mr. Lewis, the driving instructor; he was so kind and patient with both of the kids. They said he gave easy-to-understand directions and explanations, was very calming, and was easy to work with. Mr. Larry, the other instructor, was very nice as well. If you have kids who are ready to begin driving, do yourself (and the kids) a favor and take them here to their South Arlington office for school and lessons. You will not be sorry, and your children will come out driving way ahead of the game! 5/5 stars, they are wonderful! read more

My daughter had a great experience here. She had no experience beforehand but she said her instructor Mr. Larry was a great mentor and teacher. He was very professional, kind, and overall very knowledgable. I would definitely recommend this school! read more

OK. I Called and this really nice lady (Autumn) answered the phone with a very professional and friendly manner. She helped me by answering all my questions, and was patient when I needed extra time to find some information she needed from me. I had been putting this off because it's usually recording and or people who just say call back later. I am absolutely impressed with this young woman's level of professionalism that you just don't get to see anymore. I 100% recommend this place to anyone who wants or needs to get a DL education in a friendly and professional place, and if you have any question, ask for Autumn. read more

I definitely wouldn't recommend this driving school. The facility is in poor condition, the instructor doesn't teach. They simply hand out dated spiral books for the students to read. The staff is very rude especially Susan. Probably due to the fact it's family operated. Austin driving school being accredited and having a name is what is keeping the place open. read more

Extremely unprofessional driving instructors. We took our teenager to ADS for a "private" one hour lesson. The ENTIRE experience left my kid horribly anxious and terribly upset. The instructor continued to antagonize my kid by telling the other rider that they would have been killed by the driving practice. The driving instructor was rude, condescending and extraordinarily unprofessional. Zero stars if possible, and no one died. read more

Austin driving school is very disorganized and have no customer service skills! I would NEVER recommend using them under any circumstances. They make driving appointments with paper and pencil in the office, you can stop by or call (good luck getting someone to answer or return the call!) and will only schedule one week at a time. I waited 30 minutes in the office to make an appointment and I wasn't the only parent waiting! I've had to make several trips to get the DPS paperwork correct from the office. I thought by using the school it would make this process easy and turnkey, I was wrong. Finally the office itself is run down, dirty and in need of repairs. read more

Definitely worth selecting a different location if you want to make an appointment. 2 hours after we were scheduled for a 15-minute driving test, we're finally leaving. read more

Paid them money to take driving test so we wouldn't have to wait at DMV. I've been waiting here an hour and a half since my scheduled time, and there's still two people ahead of me. Ridiculous! Save your money..... read more

My son took the adult course yesterday at your Arlington, Texas location (on Green Oaks.) After having to retake his test at the end of the day, the older woman there told him she reminded him of teenage kids with ADD and Bipolar. Are you kidding me? Is this how adults are treated at your facility? He was so upset last night & said that even though he passed his test, he felt like a failure. You actually have a person in your business who has the ability to tear others down with her words. Sounds like your hiring process needs to be re-evaluated. I will personally make sure that happens. You have no idea whose son you have hurt. Every mother and father in every location you provide business will know this story. I am sick to my stomach that my son paid money to you to be treated that way. How dare anyone make another person feel less than! He chose your company at our encouragement because we wanted him to have the best foundation for safe driving. Now, your company (and it is your company I blame by those you chose to hire and represent you) has messed with the wrong young man. I am going to shout from every from of social media, online review & take this to a national level with mental health organizations. By the way, my son does not have ADD and is not bipolar. Even if he was, now I know your company hires and represents itself in a discriminatory fashion towards these medical conditions. Whomever the older woman was working at the front desk of the Green Oaks location on Saturday, June 16th needs to be fired. Wait until I let everyone know how mental disorders are viewed by your staff. Wait until I let everyone know that adults who are just now beginning their driving are treated like less than human by your staff. How dare you! How dare anyone you employee do this to anyone! You have not heard the last from me! Deana Zost read more

I will recommend Austin Driving School especially the one on 4001 W Green Oaks Blvd Arlington. The instructor was very nice, patient and helpful. I didn't book for an for appointment I walked in and had my test done less than an hour. read more

Janet, is very condescending and not helpful. She treats you like a little child if you ask a question. She has no customer service skills. Don't waste your time or money. read more

Same as all the other reviews. They won't pick up the phone under any circumstances but they will call you if they have an open spot for driving. In the classroom the guy does the EXACT same thing every day. I could probably recite it. I do not recommend this place and would rather go to sears or Mansfield Driving Academy or even better, ONLINE. read more

Please don't waste your money nor time at the 2325 N Davis Drive Arlington TX 76012 location. First, they have no telephone courtesy when requesting info/wanting to know more about the Adult Driver's Ed Behind the Wheel course(s) and the pricing. Except for one young lady who answers the phone during the week only in the afternoons (around 2pm or try 1:30pm) is very helpful and will answer questions/concerns you have. She will tell you to come into the office to register and once you've signed up, then you will know the availability of instructors and how soon they can work with you. As of July 2017, this North Arlington location only offers one package of Behind the Wheel First time Adult Drivers' (ages 18 to 24) that is 6 hours or 4 behind the wheel lessons. Pickup at home is available. Each lesson lasts 1 1/2 hour (or 90 mins) and the cost for total of 6 hours which is equal to the 4 lessons they offer is $420. My instructor for all 4 lessons (or 6 hours) was Donald Derryberry but they call him Don was horrible. I would not recommend him to any first time/beginner driver if you're serious about getting your license. If you are a parent reading this, please don't sign your child(ren) if you're getting him as an instructor. I didn't get a chance to choose my instructor but what I would suggest when you register is soon as you walk thru the door, there's a bulletin board with all the instructors' names on there, it would be smart to take notes so you can later do your research to see if there's any reviews you can find on whose good and whose not. Don didn't have the patience with me, and then after the 2nd lesson says "6 hours isn't enough for anyone whose learning to drive the first time. He doesn't know why the office offers the 6 hours package to begin with because in his years of teaching, no one is ready for the DPS exam after 6 hours/4lessons." Additionally, if you are ready to take your road test exam, Austin Driving school offers the third party testing which is they're authorized to give the DPS exam if for some reason you don't want to go through the DPS office. Austin Driving School offers the DPS exam ONLY at the South Arlington location for $55 . You have to get your own transportation to the South location and you will do the driving exam in the same car you learned in but not with your instructor. The examiner grading you will be a different instructor from who you practiced the 4 lessons with but SAME CAR you learned to drive in. Also, if you need more than the 4 lessons like I did, I recall from the pricing chalkboard they have in the office where you register, that's it's $75 additional lesson to the $420 if you need more practice which likely you will because that's what Don, my instructor told me. The $420 must pay upfront, they don't offer installments or payment plans. Just beware and don't make the mistake I did which was paid the $420 for their driving instructor to tell me on my 2nd lesson that 6 hours of driving (4 lessons worth) isn't enough to be prepared for the DPS exam and what he suggests to his students after the 2nd/ 3rd lesson, you drive without him for a week (in other words practice with someone else). But how could I have done this when I registered at the office and on the spot was forced to choose days and times (for ALL 4 of my lessons) that he had open on his roster? Person in the office calls driving instructor to say "a new person just signed up" and in return that instructor gives times & days in which you must select from right there on the spot. Not to mention, Don was late on 1st lesson and 2nd along with 3rd. Also, you is got to be calling the Austin office to ensure you're scheduled on the roster for the driving time you selected 2 weeks earlier. You may have your days & times down but the office doesn't, that's how unorganized and unprofessional they can be. I will NEVER suggest the North Arlington location (2325 N Davis Drive Arlington TX 76012) to NO ONE especially if you're a first time driver like myself with no knowledge nor skills. read more

Please please don't waste your time here, there has to be better, I paid 800 for 2 kids to go here and in the 3 weeks of class time the instructor just told stories of his younger years during most of the 2 hours. Then he would tell the kids to take notes on the little bit he did go over and get mad when they were taking notes because they weren't paying attention. The drive time experience was worse, they don't answer the phones, hardly ever returned calls so it was hard getting their drive times booked. They would forget to write down my kids scheduled drive time and we would show and didn't get to drive, they also doubled book times. The instructor is a bully, he would hit the breaks while the kids were driving and ask " why are you breaking" did that many times. Also would tell kids at last minute to turn, last straw for me was at their last drive time the instructor told my daughter at the last minute to turn right and she got nervous and ran over the curb and he started yelling at her saying that tthis was a 40 thousand car and she was going to have to pay for damages read more

I'd give this less than one star if I could! Similar review as the other and similar experiences. Firstly, TERRIBLE phone courtesy! Always missed my phone calls, would never call me back, even when promised, and were transferring me from office to office for no particular reason (they kept bouncing me for almost a week before I went up to the location closest to me and Sue was very kind.) Apart from Sue, everyone I had spoken on the phone to was incredibly impolite and even had a woman laugh at me when she had called me during my work hours and I requested to call back later! Secondly, I had my first and thankfully last appointment with Don was terrible. He hurt my wrists by jerking them to hard if I didn't do something correctly. He'd squeeze my hands a little too tightly and hold my wrists down on the wheel too hard, had a few markings for a few minutes and would call me had terrible manners to me knowing it was my first time driving, (Adult Drive time, I unfortunately had gotten the 430$/6hrs Lesson Package) and when I called to change instructors, 1. the woman was very impolite 2. and put me on hold at least 5 times when I was requesting a refund/new instructor. Very terrible service and cold hearted. I am extremely disappointed and embarrassed, please do not waste your time, money, or anything else on them! Extremely unprofessional and rude. read more

I had the exact same thing happen to me today. The instructor even hit my hand a few times while going through the first lesson. I wanted to get out after the first 20 minutes because he was yelling at me and kept doing it throughout the entire 90 minutes of the lesson. I'm not happy about it. read more

After your class time you can forget about calling them. they will not answer or return calls. we have been trying to 4 weeks now to schedule drive time. Finally discovered they have over 300 students and only 3 driving instructors. I.m about ready to demand a refund and file a complaint with the BBB.. read more

My fiancé is an adult with a bit of a driving-phobia, which is uncommon to say the least. I'd been working with her throughout our relationship to help her out as much as I could to try and rid the fear before she started a course. There is only one "instructor" who deals with adults, and he likes to yell at his students, apparently. She took her first drive time, and she said he kept yelling at her for not driving exactly the way he wanted her to. She took her second drive time today and he yelled at her again for having a hard time parallel parking. He literally said "It's easy, I don't understand what your problem is." She was luckily close to home so she got out of the car and started walking. We plan on getting our money back, and thanks to this driving "instructor," my fiancé has wasted valuable time away from work to be yelled at for not being perfect going into a learning environment. Still angry read more