I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I highly recommend Twin Pillars. Their team was professional, efficient, and communicated every…read morestep of the restoration process. They took a stressful situation and made it so much easier to handle. My home looks amazing like the damage never even happened!

I originally scheduled my cleaning for 8/11. I called on the 7th and they were able to come out…read moresame day which was nice! I wasn't home when the service took place! Once I got home the carpet was super wet and still had an odor! I just used my own cleaner to dry it more!

I booked service Friday July 31 for a window from noon to five. I made sure I was home by five and…read morewaited until 530 when he finally arrived . He said he wasn't sure if he could clean the leather and he needed to know the specific kind of leather . He asked if I knew where I bought it I said yes Dillards. I showed him the tag on the chair and he said he could clean it but there would be an up charge for conditioning. He said they supposed to tell us that when we schedule. He said most people just cancel service to think about it. I seriously was about to cancel. Instead I had him clean two fabric chairs for $103. I called K and M to come clean and condition the leather. K and M gave me a $50 discount. K and M was super helpful, friendly and no surprise billing. It makes me sad because I used Stanley Steamer in Belton and they were fine. I'll use K and M from now on. Here is a picture of the couch Stanley Steamer gave me a hard time about.

If you've ever heard the old adage "do your research first" before hiring a company, The Gerloff…read moreCompany would be the epitome of why. Had we read the numerous negative reviews beforehand, we would have chosen a different company. If your insurance company refers you to them, take your checks and run! We suffered a water leak in a second floor bathroom, which leaked through the ceiling and down into the first floor. The water mitigation company (Lenz) was great, and worked through the weekend to get it dried out. However, then Gerloff took over. And that's when what should have been a fairly routine job turned into 19 weeks or nothing but headache. This job should have been 7-8 weeks tops, and it went almost 19 weeks. I continually voiced my concerns and displeasure. I had to repeatedly ask for updates, estimates, and allowances. We repeatedly took time off from work to meet with difference contractors, and multiple times, they did not show. The only reason work began when it did was that I took time out of my work schedule to visit with the Vice President of the company and threatened to pull the contract and go elsewhere. There was not a SINGLE work item that was completed without issue, or having to be done a second time and even a third time. Rooms were started to be painted wrong colors, tile flooring was put in wrong, backsplash work was done poorly, damaged cabinets and loose flooring was left in place for weeks despite request to remove it, etc. etc. I understand that we are not the only client Gerloff has, but I feel as there was absolutely no sense of urgency in getting anything done. We literally had no kitchen (No stove, no sink), holes in the ceiling and walls, and torn up flooring in numerous rooms. However, when it came time for Gerloff to get paid, there's been multiple texts, phone calls and letters request for that. I imagine I won't be able to handle paying for this the way the job was handled? Not on time, partial payment, incorrect amounts, or bounced checks? Probably not. We've received a 'final' bill in the mail, but still have not received the warranty information on the work. The job was not completed until July 12th, yet on the bill I received it states that we have a balance that is already "61 to 90" days past due. Much like the numerous erroneous estimates, this is also incorrect. I'm not a mathematician, but I feel pretty confident in stating that July 12 - August 13 is less than 60 days. The Vice Presidents response when I questioned him? It "was for the substantial completion of your project.".... not the actual completion of my project. So, expect to be billed even before the project is complete. I've continually voiced my concerns with the Vice President, and basically was asked "are you satisfied with the end result of the work?". I can only assume that since this was an insurance claim, the Gerloff Company doesn't particularly care how long it took or the inconvenience it caused, because they were getting their money whether it took one week or fifty two. His final email to me when I sent a follow up to a previous email was "I didn't feel like your email required a follow up email." And despite how Gerloff handled the work in our home, leisurely and with no sense of urgency, they're on top of their game with several letters DEMANDING prompt payment, but couldn't complete the job promptly.

Based on personal, first-hand experience with this company, I am warning unsuspecting consumers…read morethat Gerloff is less than the ethical and honest business I would expect from an enterprise on USAA's Contractor Connect. In fact, the only reason I accepted Gerloff's offer of work was based solely on the USAA's recommendation. Never again. Be warned: Gerloff shamelessly 'pads' their quotes, and includes areas of work that do not need to be done and, worse, expect the consumer to pay for work quoted and not done at all. I had a rather small job to do and when I carefully, very carefully, went over their quote, line by line, I noted hundreds of dollars of work that did not need to be done, or the job was inflated to make it more profitable for Gerloff, and costly for me, the unwary consumer. I sincerely believe Gerloff unethically pads their work quotes because most people don't really check a quote, carefully, line by line, and just go along with the quote, trustingly, even foolishly. And, clearly, USAA is not supervising or overseeing these quotes, just 'going along' with what the contractor quotes because 'it looks OK,' or 'that's standard practice.' Consumers should be extremely careful about what is and is not 'standard practice,' especially since it's the unwary consumer who has to foot the bill for work not needed or work quoted and shamelessly not done at all. Please note I am not using that other 'f-word' to suggest that this company is guilty of doing something seriously illegal, because that is not my area of expertise, it's the law courts. But I don't need a lawyer to tell me that I am being ripped off and cheated. In the end I fired this company and felt good about doing it. Buyer, consumer, beware of using Gerloff, because they seem to be profiting from their assumption that dumb, naive, trusting consumers don't read or study or question their quotes. I need to end with my statement that the Gerloff tradesman who did do some work on this job was skilled and professional. He should not be held responsible for the questionable work ethics of management. I have never felt the need to post anything on Yelp before; this is my first time. This is now posted out of a sense of common decency to protect the unsuspecting from being duped and conned by an untrustworthy company that is possibly in fiscal trouble. Call it my civic duty to my fellow citizens: don't get ripped off!

I had some pipes break under my house the other day and I called Roto-rooter. Fred was my main…read morecontact and he was very professional, friendly and nice. Five different guys came out for this plumbing issue and all of them were great. It appears the leak is gone now and Fred even swung back by this morning to make sure everything was done to my satisfaction which is nice in 2026 where so many people don't even seem to try anymore. I will use these guys again if I have any additional problems

I called them out to snake a clog because they were fast and reasonably priced when I called 4…read moreyears ago. This time they didn't give me a quote in advance and it was 50% more than last time. They had someone come out with a camera without informing me that it would be an extra charge. The guy with the camera told me my cast iron pipes were so "rotten" that I needed to replace them on an emergency basis and that I shouldn't even flush toilet paper in the meantime. He quoted me $43000 (my house is less than 1000 sq ft with 1 bathroom). He made up a weird story about having to promise to work overtime to get me a "discount" even though he "doesn't work on commission", I guess so I would feel pressured since he was supposedly doing me a favor. That plus the supposed urgency made me wary because that's exactly how scammers operate. I had a much more reputable company out the next day to get a second opinion and come to find out, not only are my pipes completely fine and expected to last at least 3-5 more years, but the actual going rate when I do need the work is less than $20000. So I wasted time and energy trying to figure out how to pay for this "emergency repair" plus the fee for the 2nd company to run the camera for literally no reason. Roto-Rooter clearly saw a female homeowner and assumed I would make a good mark. I will never call them again. PS it's weirdly convenient that in the response to literally every 1 star review, they're "not able to find your records in our system."

Ivan, Juan, Malcom, Brandon and their crew were polite and hard working in every way. I hope I…read moredon't need them again but would gladly hire them if I did. I had some concerns about things I probably don't understand very well and they addressed them within minutes. This was all In the middle of the disasters from the February freeze we had. They went above and beyond and I don't Yelp usually but I want to give credit where it's due. They made a really stressful time much easier.

I would give this company "0" stars, but marked one just to insure my comments are posted…read more Smart Dry was referred by another plumbing company to locate a leak. They were a little late, but had the address written incorrectly. I'll give them that. They went to work to detect my leak and as they began, I started feeling like it was not going to work out. I could go into detail, but that would be too long. They marked a spot on my garage floor for the plumbing company to come back and jackhammer through to the leak. Problem was there was no leak there. Smart Dry came back to fill in the hole due to their error. The concrete that was removed was about 5 to 6 inches thick, but Smart Dry was going to smooth concrete over the dirt in the hole as if they were icing a cake. I told them I want the same amount that was removed. Smart Dry put concrete in, but didn't have enough. They came back a second time to add more concrete and still didn't have enough, so they later placed a third layer. Mind you, this hole was 2 1/2 ft. x 1 1/2ft. Not like it need a cement truck, or mixer. The final result is NOT smooth and looks unprofessional. Then Smart Dry tried to locate the leak again. Ivan, who never came to the site insisted I needed an additional shut-off valve that would cost me aprox. $500. While I was on the phone with Ivan the crew drove away. They failed to turn my water back on at MY shut-off and failed to mention the valve broke when they were turning it. Smart Dry called the crew back, they had to call another plumber to repair the broken valve. After repeated calls and talking to Lynn and Ivan with assurances they would call me back, send someone to check the concrete, correct errors, Lynn says there is nothing else she can do and she is part owner. Bad work, poor communication and never found the leak.

We needed our carpet cleaned and my wife scheduled for Stanley to come out and do the cleaning…read more They set us up for a time frame from 12pm to 4pm on 1/16/2024 and around 4pm they texted and stated they will not arrive till 830pm. My wife told them that they will not be able to clean that late because our young daughter will be sleeping. I called and requested to have them to come out first thing the next morning (1/17/2024) and they stated that can't do that it will be a time frame. I told them that it was super frustrating when my wife took time off of work to be home during that time and they never showed. Then Stanley stated that they will have a time frame from 8am to 9am show up. I canceled a meeting and rearranged other meetings to make sure I was home. At 9am Stanley once again was a no show.

Made an appointment for some tile/grout cleaning done in the kitchen. I was expecting one of those…read moredramatic yet satisfying before and afters, like the images you see on the company's website. But I was extremely disappointed. The floors were relatively clean, but they didn't necessarily look "professionally done". Plus there were some areas he clearly missed. I definitely could've saved $150 and just cleaned the floors myself. Not impressed.

I had Damian Swanson and Joshua Rodriguez from SteamMaster Cleaning clean the carpet in my new…read morebuild. Even though the house is new, many people walked through before we moved in, and I wanted it truly clean for my family. They did an amazing job -- the carpet looks brand new, and the cherry smell is incredible! I'll definitely use them again. Highly recommend!

Yesterday they came out to clean my sofas and this is what they look like today. Originally they…read morequoted $236 and after I spoke to them about a $99 quote over the phone I paid $135. They look worse from before!! No stars!!