Paul T.

I was looking for new counters for my kitchen and was told Austin Granite Direct does well. I visited both Austin Granite Direct locations and saw that they have a wide variety of stones and slabs to choose from. They have two locations one in north and south Austin. I went with quartzite because it was durable, low maintenance, and natural. They had a ton of quartzite slabs to choose from. I went with the Taj Mahal. The installation process for the counters were smooth. The counter guys came on time and cleaned up after. They were very careful and precise. Their measurements were very accurate. I would recommend AGD for counter installation/removal.

Jayme B.

Alright well, remember how I said I'd be back? Well I did. I went to the north showroom to pick out some quartz for my bathroom. The quote came in pretty high and I mentioned my concern. The lady there said she would look into a loyalty discount and get back to me. She never did, so I then emailed her and she promised to reply the same day with an update. Here we were a week and a half later and still no reply. That's fine, I have an install scheduled today with a competitor who came in 40% less than the quote here for the exact same product. I love the kitchen they did for me, but it seems like they only like big jobs and don't care about a repeat customer.

Jens B.

Thanks to a great referral from Kimberly K, I was able to discover Austin Granite Direct. I called Jose to come over for an estimate and ideas. He was punctual, in fact he called to let me know he was running about 10 minutes late. Jose is a very easy going guy and he knew his stuff. In fact during the entire project he was extremely communicative and punctual when we met before the job started. We scheduled the job to be done on Saturday, which was exceptional since that meant that the Suze and I could be there during the entire process. It is actually alarming at the pace that these guys get at it. They weren't in the house more than three minutes before they got stuck in and the demolition of the kitchen as I knew it began. They made quick work of the old counter tops and managed not to break a single tile, which was very helpful since we needed them for the back splash. They asked me questions as we went through the process since we had some unique issues. IE, the friggin builder of our home apparently didn't own a level. We unfortunately ended up with a 1/4 inch to 1/2 inch gap under the granite which we will need to put up some trim to cover. They laid down all the slabs, sealed them up, polished them so they were shining like mirrors and made their way out. The whole project was done and dusted in about 4.5hrs. A couple of things which I really liked about AGD. Their price included a choice of built in sink. They have a tile guy who is coming out on Monday to complete the back splash for us. They will disconnect the old sink and discard it for you, however, they will not reinstall the faucets, garbage disposal and dishwasher line. We knew this going in so you will need to schedule a plumber to come out and do this for you. AGD will work with any granite yard in the greater Austin area, however they do have their own granite that you can purchase. We went this direction and probably saved a grand or so. Jose is a treat to work with. The kitchen looks Ab Fab and we couldn't be more pleased with the job that they did. I guess now we need to do our bathrooms... ah jeez time to sell another kidney..

Adrian G.

After 20 years of the same countertops it was time to upgrade. We checked with Home Depot and they came in with a very expensive bid. We then checked Austin Granite Direct, Amy came by after we picked out some granite and gave us a bid that was half of the Home Depot bid. With the same quality granite. The installation was very fast and professional. We are very happy with our new countertops.

Swati G.

I was really excited after being referred to this business by previous customers and talking with Jose. He personally reassured that my home project would be taken care of, as long as a contract was signed quickly and deposit was paid. But buyer beware, while the countertops work was quick and efficient, the manager (Jose) was quite rude, disorganized, and unscrupulous. He continuously started revising project estimates after the contract had been signed with no insight or discussion with his customers on what was changing or why. We had to terminate our contract ASAP to avoid being taking advantage of further, especially after the managing team went completely MIA. Even after multiple attempts to get in touch with Jose or his team, the contractor partially demo-ed my home and abandoned the project, leaving me with no functioning bathrooms or kitchen. Our entire experience with them was extremely disappointing, unprofessional, and disorganized and it was clear that AGD has some unethical business practices in place. After extreme bullying and slanderous emails, I would highly recommend working with a different fabricator that is much more upfront and honest with their customers. I really hate giving bad reviews, especially knowing that there are good people working at this business. However, for other female homeowners, this is not a business I can personally endorse or support.

Jim C.

The Yelp reviews for this place seemed to good to be true... I mean, 1/4 the price of Home Depot? Invisible seams? And except for Kimberly K., the reviewers didn't have many reviews... were they shills, or relatives of the proprietor? I don't think you can blame me for being suspicious, especially now that it looks like they are a Yelp sponsor. So the answer to the are they perfect question is... no. But, they ARE great. I'm going to focus on the negatives to balance out the other glowing reviews, but I was very happy with their work and will use them again when doing the counters in my bathrooms. I called one other independent place for an estimate before I called Austin Granite Direct. Their estimate came in around the same as Jose's. However, Jose was much better during the visit and after. He talked me through the whole process, asked questions, and explained everything really well. As an example, he said a lot of people replaced their backsplashes (I had to ask what those were) at the same time, but it wasn't necessary, they only broke tile in about 1/30 jobs, and the tiles were easy to replace if they were still in production. He did say some customers called them back to do the backsplashes afterwards and that was harder to do. (I ended up replacing my tile backsplashes with polished marble because my "decorator" said the white tile would look oldfashioned next to the granite counters). When he sent the estimate, he sent three different ones as an example of the costs for different levels of granite. The counter installation went perfectly... it took two days (necessary for undermount sink to dry), started and ended on time, and the results looked great. The backsplashes did not go as well - there was a delay getting the marble (Jose let me know ahead of time and asked if I wanted to reschedule the counter install but I said no), it took a whole weekend, and they ran out of material so they had to order more, so the backsplashes weren't completely done until almost a week after the counters were done, which was ugly but not inconvenient. (The material shortage may have been partly my fault, I made them rip out lots of the little 2"x2" squares because the corners looked broken off when they cut it, but it's not really noticeable after they've been grouted). So, to summarize the negative things: - their pricing is average or slightly higher than other independents, not 1/4 or 40% that of other places (Jose said this himself when he came to do the estimates, he must have had some disappointed Yelp readers). - their seams are not necessarily invisible... unless you get a Level 1 granite or solid black, that's impossible, the patterns won't match up. It's clear they take care to try to match things up, they did a nice job of trying to continue some red streaks across a seam boundary, but you do see a discontinuity in patterned granite. They did do a good job of minimizing seams - I only had one, which was necessary because the counter ran longer than a standard slab size. - I was also initially unhappy about their cleanup after they put in the backsplashes... although everything looked clean when I wiped my hand across the counters it came up dusty. It turns out though that marble dust is just hard to clean, it took me four tries to get the counters clean myself. Their cleanup after the counter installation and the fireplace surround installation was very good. All in all, they didn't live up to some of the unrealistic hype I saw in some of the other reviews, but they did a really good job, and they had a happy crew, so I recommend them highly. Things I learned from this experience: - The reason granite installers include sinks but not faucets in their estimates is that there are only so many sink variations, but a zillion types of faucets. I was initially surprised people didn't include (what I thought was a) $20 faucet until I went and looked at the variety (and prices!). It's worthwhile spending time looking for the perfect faucet, I found a pulldown faucet whose arch and single lever echoed the neck and wings of the swan in the stained glass above my fireplace. - If you install marble or travertine backsplashes you may end up having to replace a lot of electrical stuff. I ended up having to replace 4 sockets, 1 GFCI, 3 switches, and two motion detectors (and the wallplates for all of these) because they were pure white and stood out against the new polished marble. Also, marble (and probably travertine) is thicker than tile, so you'll probably need longer screws than come with the new wallplates (even the travertine wallplates). - You may end up replacing your cooktop as well... I wasn't going to replace any appliances just because my sink went from white porcelain to stainless steel, but I had a plain white cooktop with burners that just looked bad against the new granite, so I had to replace it with one of those black smoothtop ones. Good luck with your remodeling job!

eddie m.

My wife and I recently had every bit of our floors redone with new carpet, wood, and tile in various places and dealt with various crews of dudes in the house for a few weeks. Then, we did our counters. So I'm well experienced now with how dirty and unreliable crews can be. I wasted lots of time waiting around for guys to not show up that day. What, like my time as a prof at UT is less important than theirs? rubbish. But AGD and Jose and all their crews are part of a 5 star outfit that takes it very seriously to be to the minute on time, impeccably clean, and at the end of the day, the best granite installers in town. Jose gave us the best of our 4 quotes on price, and the job was done beautifully and on time. Here's an offer, I'm in north central austin, and you can yelp me and I'll show you the handiwork of black pearl granite and marble backsplash myself if you're into the counter shopping phase of life. The counter and backsplash are impressive, to say the least. Trust all these 5 star reviews. Period.

Loren C.

I worked with Jose to put neolith on the shower walls of my tub and am very pleased with how it turned out. I am almost finished remodeling my entire home, and can honestly say Jose and AGD was probably the hardest working and the most honest. I had many, many people in my home but I never felt any of them took as much pride in making sure I was absolutely thrilled with the end result and worked as hard as they did to make sure all the details we're in place. I'm still waiting for the professional photographer, but I wanted to share what wouldn't have been possible without AGD. I will absolutely do business with them in the future.

Brittany E.

Wow, wow, wow! These folks are great. I got more than I could have imagined and loved the experience. Trent came out and measured the three spaces I needed granite. He gave me estimates based on what we were looking at and told me about potential ways to save money like using remnants. We then went to look at the remnants available and Rebecca showed us around describing each one and helping us with ideas. At no point did we feel pressured beyond just getting more excited about potential ideas! Both Rebecca and Trent were patient and helpful. All around professionals. Once we decided on granite for two of the three projects (still thinking about the third), we were assigned a date and crew. We had Harold, Victor, and Carlos. They were so wonderful! They came out, set up quickly, were friendly and very efficient. They asked us about a few details that were very helpful - like whether we wanted the bar to extend on both sides when it met the wall. We had not thought about it, but it is such an improvement! Cutting on sight really allowed them to make it perfect and they were as friendly as could be. They didn't even mind us nervously hovering over them while they worked. We will definitely use Austin Granite Direct again. We have a third project we are working on for a counter on a cabinet in the dining room. We want something pretty spectacular, so we will keep looking, but as soon as we doo, we are calling Austin Granite Direct for the fabrication and installation. Thank you so much!