I am amazed at the OUTSTANDING customer service at Gardner. I had a ladder that was recalled. Part…read moreof the process was to recycle it and send pics of proof that I completed the steps. That evening I realized that I did not get pics of the recall number written on the ladder. I called first thing in the morning to see if they happened to still have access to it. I spoke to Steve and he not only located the ladder, but sent me pics so I didn't have to go back up there. Everyone I have spoken to there were friendly and helpful. They deserve 10 stars! Not sure if I'll ever need the service again, but if so, I know where to go. Thanks Steve and everyone else at Gardner! You saved the day =)

I had no issues whatsoever scrapping with Gardner, I was in and out. They were very organized and I…read moreappreciated it

Great place to recycle! So grateful to have learned about this place. I did some spring cleaning…read moreand recycled some clothing. (I meant to bring cardboard as well but forgot). It's very easy to make an appointment online or by phone! An appointment is need before drop off. It look less than 5 minutes to hand my things of and the workers there were very friendly!

Useful every time I go, thanks for the free mulch, and taking unwanted items for a better purpose.read more

If I could give them ZERO stars I would! We have utilized their shredding service for a while…read morenow. So why one star if we've been doing business for a while? Because they apparently don't use modern technology like calendars and phones. All is great as long as you don't need them to pick up the full bin. If you do, be prepared to get ghosted on the appointed day/time. Not just once but over and over again. This is where a calendar would come in really handy! They NEVER call you to tell you the schedule changed, or the driver is late or give you what ever (likely flimsy) excuse they have for not showing up. They must not have reliable phones! I would recommend this company to no one who needs reliable service. Look elsewhere.

I suppose now is as good a time as any to reveal I've begun an internship at a nonprofit group…read moredowntown; I was offered the position because I'm friends with the person who runs the office for the chairman, my friend "L". L knows that with my B.A. in Political Science, paired with a keen understanding of politics, and my ability to get things done, I should be going places if I stick with it. What do I do exactly? Basically, I'm L's bitch. It's "The Devil Wears Prada", except instead of being sent to glamorous boutiques and tony restaurants, I'm sent to such exotic locales as the Chuy's off Barton Springs and the downtown post office to buy stamp coils. Here's where Balcones Recycling comes into play. Since everyone's so busy on a day-to-day basis, it appears that the cans of La Croix and bottles of Dublin Dr. Pepper in our kitchen have been accumulating I'd say, in a rough estimate, since April of Way Too Long Ago. Additionally, there was more untouched paper recycling in both the kitchen and the copy room than I believe there was actual paper stock. Apparently, the attorney in our office was about to lose his shiat because of the mess, and I was assigned the task of getting rid of the junk. This is absolutely not a problem. When I get going on deep cleaning and/or organizational kicks, I get on a roll and I won't stop until everything is perfect; my OCD is a powerful force I only unleash to do good. I wanted the crap out ASAP myself. I found a website online that listed nearby recycling centers, and while a tad confusing about who accepted what items, I figured Balcones would be my best shot. I asked L if they paid for cans, and she said she wasn't sure but if they did, I could keep the money as a tip. All 75 cents of it, I was guessing. Score. The drive into East Austin always makes me nervous, and this time was no exception. I found the location with ease, but all the parking spaces were full. Large 18-wheelers are constantly moving and out, and there is no signage about where one would drop off recyclables. I "creatively" parked and popped inside the office, where a friendly girl behind the desk explained there is a white dumpster just across the way that I could toss everything into. I thanked her, even though I was bummed I wouldn't be paid for my monstrous bag of cans. Nervously, I threw everything away as I prayed Kar would not be crushed by those damn trucks driving everywhere. The dumpster said "paper and cardboard only", so I double checked with the nearest guy standing around and he said I could go ahead and toss the cans in, too. Works for me As I left by narrowly escaping another incoming 18-wheeler, I felt proud of myself. I realized that I had just done my part to help maintain a sustainable environment for us, for our children, and for our beloved Planet Earth. Plus, L said I had to. 3 Stars.

$1150.00 minimum charge to drop off trash. Very pricey. The landfill and Hutto Texas is a lot…read morecheaper. If you're a do-it-yourselfer or small-time operator or not running a commercial dump truck this is not the place for you.

Waste Management landfill ​ charged us $200 for two pickup loads of wood to unload neither load…read moreabove the top of the back of the pickup. Complete rip off . Meanwhile the CEO Mr Fish makes 19 million a year .

If I could rate less than 1 star I would! To the owner of the Business- where did you get your…read morecustomer service training because you certainly failed that class. YESTERDAY on 3/21/26 I came through there with sorted material. #1)black trash bag full of #2 insulated wire #2) orange 5gal bucket with bare bright #3) a box with #1 insulated wire #4) extruded aluminum put into a wheel barrel from my truck & onto the scale. #5) 4 pieces of clean brass laid onto scale. All of which is on YOUR cameras. Since there was a line & it was almost closing time, I got my cash & receipt, got in my car & drove away. At the traffic light I immediately realized the mistake as I looked at my receipt & cash. I called the business for which a WOMEN answer & said "sorry we are closed" I said "don't care I'm coming back right now". I then spoke to a manager in person who said "mistakes happen but we are closed now come back in the morning & we will take care of it". My receipt had Brass, #2 insulated, #2 insulated again & #3 insulated. WHERES THE ORANGE HOME DEPOT 5 GAL BUCKET OF BARE BRIGHT????? WHERE IS MY ALUMINUM YOU LOADED FROM MY TRUNK INTO YOUR WHEEL BARRELL & ONTO YOUR SCALE????? WHERE DID THIS #3 INSULATED COME FROM? I came back this morning 3/22/26 & I had everything written on a piece of paper AS TO AVOID ANY TYPE OF LANGUAGE BARRIER. I was meet by the "owner" who took my note and my reciept & proceeded to tell that I was wrong, my story was a lie, stated "he don't have a WOMEN on his payroll"... I don't care if she is on your payroll or not, you got a women that answered the phone or a dude that speaks just like a WOMEN, you got a manager that told me to come up here today, you got many cameras that caught you committing a crime & stealing from me and now you STEAL my receipt!!! You are a joke of man, a joke of business owner, & i hope that extra $50-$60 that you STOLE FROM ME WAS WORTH IT! IM GOING TO CONTINUE TO WRITE HONEST, 1 STAR REVIEWS ABOUT YOU & YOUR JOKE OF A BUSINESS ON GOOGLE, YELP & EVERY SOCIAL MEDIA PLATFORM I CAN FIND UNTIL I GET TIRED OF DOING IT!!!

They close at 5:30 unloading metal but the website says 6pm please update actual unloading metal…read moretime.

I accidentally ran upon the guy from rubbish butler after my trash bag broke! I was embarrassed and…read moretrying to clean it up and this guy cleaned up the entire mess and emptied my other trash and cleaned the area where the mess was! Awesome customer service . Professionalism at its best for me!

From the owner: We are an exclusive door-to-door valet trash pickup service that offers reliable and professional…read moregarbage collection services for upscale apartments, Senior citizen, and college/university communities.

Called in to drop off fuel and was very helpful. Would recommend to anyone who needs to drop off…read morefuel and dispose of trash. Guard dog is super friendly too.

They accept all type of trash . Friendly . Easy & fast process . Would come again to throw trash &…read moreunwanted items