It was Friday after 5 (of course) and I began having what turned out to be complications from a…read moresurgery that I had a week earlier. The doctor on call at my surgeon's office said that I needed to go to the ER. I avoid the HSV hospital zoo at all costs so I went to Crestwood. I know the staff is jaded. I know they've seen the absolute worst of the worst. They are underpayed, understaffed and just plain tired. But that doesn't take away the responsibility for them to show empathy and respect to all patients. After I was triaged by two nurses who barely looked at me, I sat in the empty waiting room for over an hour before being seen. (The nurse told me that it had been an unusually quiet evening so that wasn't an excuse). I was finally wheeled back to the exam room. On our way down the hall, the nurse said "you should have called your doctor". My husband told her that we did and he sent us here. Then she said "well you should have gone and sat in his office until you were seen". She completely discounted my reason for coming to the ER. The attending NP examined me and said the that the procedure that I needed was too dangerous to do in the ER. He sent me home with medication and told me to see my surgeon Monday morning. (My surgeon could not believe that I was sent home). I ended up having emergency surgery Tuesday morning. By then I had additional complications from having waited so long. I do wonder if that would have happened had the NP put more effort into trying to help me - not just pass me back. Crestwood has been our hospital of choice since we moved here. Since the CEO Pam Hudson left, the hospital has gone downhill. This slide has been gaining momentum and now, what used to be the premiere choice, will finally crash into the big circus in town, HSV hospital. My most recent encounter with Crestwood was not stellar. Sadly, I doubt my next will be any better.

Crestwood is my personal choice when it comes to hospitals. I have had many problems that required…read morehospitalization. Crestwood has always been there for me and my rights. Now that they are expanding I look forward to less crowded ER visits nearer to my home. The Crestwood doctors practices are all North Alabama. Give your body the care it needs with Crestwood.

Approximately 8 weeks ago I went to Dr. Ortega with neuropathy in my feet. I had the condition for…read moreover 3 years. When I first started the program I was really concerned that it wasn't going to work for me. I even voiced my concerns to Dr. Ortega. However I began their treatment regiment and after 6 to 7 weeks I began to notice a change in my feet. Today was the first day that I have been able to walk in the store without any discomfort. I recommend everyone to try it. The Staff is professional and friendly. Also Dr.Ortega takes time to talk and listen to your questions and concerns. Again, I am use to doctors simply pushing pills at you and this treatment is drug free. It may not work for everyone but it sure has for me. It can't hurt for you to try.

As a new patient at the Center, I feel I am making good progress. The staff is the BEST:…read moreprofessional, friendly, and encouraging! If you have neuropathy, I encourage you to take advantage of their free consultation. Best wishes for improved health. Merle D. Roach

This urgent care facility is in the VA approved network and the VA pays them for any visit when a…read morequalified veteran is treated for an urgent medical need. On August 12, 2025, at 8 am, I checked in for treatment for poison ivy exposure at the 8151 Whitesburg Drive, Huntsville, AL location. I advised the clerk that I was a qualified veteran and that the VA would pay for my visit. She requested my VA card, drivers license and military ID, of which I provided all three. The clerk called in and received a payment confirmation from the VA. American Family Urgent Care then demanded that I give them a credit card to secure payment. I declined it at first but was then very bluntly told I would NOT be treated otherwise. Do under the threat of non-treatment, I provided credit card information for their files. This requirement is against VA regulations. I opened a complaint case with the VA over this unjustified demand. If it occurs again, I will report them to the VA inspector general.

Horrible - incompetant physician assistant. Didnt event know how to do basic wound care.read more

Yesterday I was scheduled for my second Hepatitis B shot at my doctor's office. I went in and was…read moregiven a meningitis shot. I was told it was meningitis after I exited the office and was in the lobby headed outside when my phone rang. The lady in the call told me I was given a meningitis shot and to go to my pharmacy for the second Hepatitis B shot. Let's say I wasn't happy. I went to Walgreens and explained to the pharmacist my predicament. She asked me to find out what brand of hepatitis B vaccine I was given last month. I logged into my patient portal and the brand name of the shot used wasn't listed. After discussion the pharmacist agreed to give me my second shot. I even volunteered to pay cash. When the info was input into the computer system, the shot was denied because Walgreens is a retail establishment. I couldn't get the shot at my doctor's office nor at a drug store. I asked the pharmacist for help and she said that the HH Urgent Care can give me the Hep B shot. Off I go to Huntsville Hospital Urgent Care to explain to several employees why I was there. After checking in and telling my story to anyone willing to listen, I sat and waited while the ladies at HH Urgent Care dotted the i's and crossed the t's. I was called back and was given my second Hep B shot. Hallelujah HH Urgent Care saved the day. I made my appointment for my third and final shot. Thank you HH Urgent Care for handling what seemed the impossible.

On Monday morning, I called my primary care physician to try to get an appointment but she was…read morebooked until the next week but was told to go the urgent care. I "saved a spot" online, arrived 15 minutes early as instructed, but waited over 2 1/2 hours to be seen. At least 2 walk-in patients were seen before me, which I don't think is right. My vitals were taken by the nurse, then I was placed in a very cold room, where I waited another 30 minutes. When the nurse practitioner came in, she asked me some questions about why I was there (uncontrolled coughing), prescribed 2 medications (an inhaler and a steroid), and sent me on my way. She did not listen to my chest, look at my throat, or even come near me. Not the quality of care I'd expect from a HH facility.

I had to have a cyst removed from my right hip. I went to see Dr. Wilson. The office staff were…read morehelpful and the nurses were very helpful. My surgery was scheduled for in office and Dr. Wilson removed the cyst. I was glad he was able to remove the cyst in the office versus going to the hospital. I highly recommend Dr. Wilson and his staff for your surgical needs. Their bedside manners are tops. As a patient, I can recommend this business wholeheartedly.

Not impressed with communication or follow up care with Dr. Wilson after emergency surgery. Being a…read moregood surgeon doesn't excuse the care you provide apart from that. Symptoms were consistently left unaddressed and it was extremely difficult to talk to him directly. Patient communication should be a priority especially regarding possible life threatening complications. I could not even voice concerns to the surgeon supposedly in charge my care while he was out of the country, I was told to talk to Wilson instead (who was out of the country for another week, so impossible to see him at all.) The person that took over for him in a related hospital stay literally cut me off when I tried to ask a question regarding my care -after barely spending 5 minutes with me. Most of what he even said was very vague and not helpful at all. If I had the choice of providers this practice would not even be a consideration. Seeking outside consultation.

Firstly I try my best to avoid these doc and a boxes at all costs, I would rather go to my general…read morepractitioner. Since he sees me on a annual basis. Also, this review is more for customer support of the front desk, rather than for rating their doctor or nursing staff. I first called the office and asked if I would be able to come in at approximately 1620, I spoke with Brian. He said there is just one person in line and as long as you are here before 5:00 we can get you in. The website when you search urgent care 35801 pulls up the Urgent care in Propst. They had a sign on their door upon arrival that they were closing early and to go to the governors Urgent Care... Arriving at the Urgent Care on governors, I walked in at 4:50 and was told that they are no longer accepting patients for the day. I would highly suggest that you look in to another doc in the box prior to using this one. Again, I am a person that has the mindset, if I don't have to go to the doctor I will not. Saying that, I was very, VERY, I'll the entire weekend and forced myself to get out of bed and go to the doctor. After this experience it will be difficult for me to even think about going to a doc in the box due to the horrible support for someone in need of some sort of medical attention. Please take this review again as it is primarily for the support of office staff.

I went there yesterday before going to work. The staff was friendly and professional. The clinic…read morewas clean and welcoming. Finally, the pharmacy co-located with the clinic is awesome. I was in and out of there in a very short period. Thank you guys! Keep up the good work!

I went here after the holidays, during cold and flu season. It was a weekday late morning and there…read morewas nobody waiting ahead of me. After my first-time paperwork and copay processing, I was brought back in less than five minutes. The whole process was quick and painless (which is more than I can say for most pre-arranged appointments I've had at other doctor's offices). I wouldn't hesitate to use the clinic again.

Listen to me: this place is horrible. I was there earlier to try to get a simple refill on my…read moreinsulin prescription. I have been there many times within the past year so I am an established patient. They have written me this prescription before. I explained to them that I was unable to get in touch with my endocrinologist and so I needed a refill on my insulin. I am type 1 diabetic, so if I don't have insulin, I will die. The woman working up front very rudely told me that because of the type of insurance plan I have, I would need to have a referral to even be seen by them in the first place. I told her I have been seen here many times before without a referral. She shrugged and said "well I don't know WHO allowed YOU to be seen" . I asked her what I was supposed to do and she said "go to the emergency room" and continued to eat her lunch and ignore me. Never again will I go this place. Horrible and rude staff that obviously do not care about patients and their well-being.

I absolutely love and feel so blessed to have Dr. Mary Toland as my primary care physician. It was…read moresad to see a former friend leave Huntsville, but it took that move (because her family were patients of Dr. Toland) to open up some wiggle room in her practice to allow my husband and me a spot, under her care at, at the time, Baily Cove Family Physicians. I think I've been going there around 13 years, probably more. The Huntsville Hospital name change really did not impact my experience in any way. No problems getting appointments or changing appointments and her staff are *never* rude or anything but kind - in every dealing/appointment that I've had with them. Dr. Toland is the most compassionate, caring individual you will find. She really listens to you, she understands women's issues and concerns and "cuts you some slack"and is never judgmental. She understands if life gets in the way and precludes some of the better health practices that we all strive to adhere to and is so reasonable and kind. As far as appointments go, she runs on time probably 99% of the time. She goes over your bloodwork in painstaking detail and answers and explains thoroughly any questions you may have. Refills are easy to obtain and they always have the lab paperwork where it is supposed to be, in advance of any appointments. I'm not sick much, but when I am, she will try to work me in and the nursing staff are all kind and compassionate, too. I almost hate to "go on and on" about Dr. Toland, because I do not believe she is accepting new patients, don't quote me, I could be wrong. There are other doctors on the staff at HHPC, I've never seen anyone other than Dr. Toland, so I cannot comment on their care. I'm sure they are as good as she is, based on the fact that there is no turnover and everyone there seems happy. Thank you, Dr. Toland! You make physicals and doctor's appointments a pleasure!

Highly recommend this clinic! Doctor Courtney Fennell is the best! Her staff is prompt and…read moreprofessional! So glad I found them! Easy drive from OXR, Hampton Cove areas.

This is not an good place. This is rigged to take your money with the same diagnosis for everyone…read more Brett enibnat will convince you that your problem is your gut. "We have to fix your gut", take all these powders I mixed up in my basement and you need all these chems too. No need to go to the pharmacy if you have cash. This guy is so dangerous to you health. And a word to the wise if you don't want to be subpoenad to testify I'd stay off his client list.

From the owner: We specialize in natural alternatives to conventional medicine with the ability to utilize modern…read moremedicine. From hormone balance, gut health, immune function to general wellness we have answers for you.