I have a 2012 Grand Cherokee Overland with a 5.7L Hemi. It's a great car but it sounded very sedate. I wanted a sound more like the SRTs or the Hemi pickups. When I explained this in almost the exact terms, they came up with a setup that they thought would fit the bill. When I came to pick it up on startup it had the exact sound I was looking for. I had an opportunity to see the work when the vehicle was up on a lift rack, and I thought it was beautifully done. The cost for the entire setup was very reasonable, and it only took a couple of hours to complete. read more

I would give this place a zero if I could do not take you vehicle there unless you want to spend more money on fixing their mistakes. They don't know what they are talking about and when You call them out on what they did wrong they make it out like you are the problem. They left me in a really bad position read more

Excellent customer service! Honest and trustworthy management/technicians. Gone several times for various reasons from cosmetic (exhaust on car and truck, lowering on car) to more serious issues (a complete front end suspension replacement on the truck and new brakes). I always feel comfortable leaving my vehicles with them. A forever customer and would highly recommend to anyone seeking a reliable company with integrity. read more

They'll check your car for free and it's first come first serve. I thought they were honest and a reputable shop but after my most recent visit for a noise that was most likely the wheel bearing, I was told my lower control arm had no bushing and that it needs replaced. Had a family friend who's a mechanic take it out to replace and the bushing was still there and looked completely fine. I would not recommend this shop if you don't want to be lied to for unnecessary repairs so that you'll have to continue coming back to have them take your money. read more

Speaking from personal experience these ppl are not competent . Will do work not authorized and do work that's not needed then they will start a service that they are not able to finish. Leave you high and dry and charge you an extra high rates for incomplete Mickey Mouse work they did the worst mechanical work I have ever experienced in my life . On one of my many service vans they gave me a quote stating that in needed tie rod ends. (lol then they went ahead and did a font end alignment with out me authorizing and charged me 150$ on a alignment that was done wrong knowingly!) All and all after a 1,700$ bill I still had to go to a second mechanic to fix all there Mickey Mouse work ! Austin's "semi-pro " Shisters 0 craftsmanship! 0 custom service My van was in worst condition then when I bring it to them and lost a week of being in the field working read more

Took my truck in to get a muffler delete it ended up being there for 5 days cause they had to replace an exhaust manifold but when I went to pick it up they never did the muffler delete even after I payed for it they kept it another 3 days to do it and I finally got it back but with no compensation, the truck sounds good now but they aren't the best shop. read more

Had to take my car in and they were able to look at it very fast. Got my car back the next day and haven't had a problem with my radiator since. read more

First, they are not the cheapest around that is for sure, not sure about the reviews saying they have best prices but I would dispute that. However, I would not dispute the work quality they do and the communication that they provide. They did my wife's Jeep that started with an oil leak but I added on the clutch (90k on the original it was going to be soon) and that added a fly wheel based on wear also by the time were done. They did excellent work and the work was done on time. Friendly as all heck too, great people to work with there, thanks UPDATE: Originally gave five stars but after a week my wife's jeep started throwing codes about cylinder one misfire. I called to let them know I needed to have it looked at and I was concerned that something they did possibly was causing the issue. The front office, Melinda, said it would be impossible for them to have made an error because the oil filter housing unit is underneath the Jeep. Any mechanic knows the oil filter housing is on top, under the intake manifold, on the Pentestar you have to pull the intake just to do plugs and coils, you have to pull the manifold (and generally injectors) to get to the oil housing unit. If the front office is not a mechanic do not tell the customer what you did or did not do, do not take an automatic not our fault defensive posture when I just spent $5K in there also, this really damaged my trust in them as a business so I will not be back. read more

This place does fast, good work for low prices. I went to a few shops in Puyallup before this one, and they all tried to rip me off and set up appointments for a 10 minute aftermarket exhaust install. Melinda got me taken care of right away with no appointments. I've been there twice so far and will go there from now on. read more

My 2010 F150 5.4L needed to be heard!! Walk in, no appointment, and the team at Austin's set me up with a cat-back MagnaFlow 40 and chrome tip. My truck sounds great at a great price!! Thank Melinda and Brandon!!! read more

I've been going to this Shop for a few years and my family has had a few vehicles though this shop for exhaust work and they always do a great job, bought a roush exhaust for my mustang and wasn't comfortable setting it up so I went ahead and brought it here and they had it on in less than a few hours and got me in the same day I called. Great shop overall and are always helpful and know what they are talking about. read more

Austin's Pro Max - Roush axle-back exhaust for a 2016 Ford Mustang - Transmission Repair Near Me - Puyallup, Washington

Took my jeep in to have tune up, transfer case, and some other work done! Bobby, Dan, and Melinda were awesome! The crew there works like an oiled machine! I trust them and nobody else. I'm telling ya, if you need things figured out, they work together to get the job DONE RIGHT, and get you back out on the road quickly and safely!!! Thanks guys! Appreciate you all!! I would recommend them to anyone! G read more

Great customer service great workers can't beat their prices the manager was awesome she helped me out with everything I needed will come back again read more

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Came in today needing some quick help. They were able to see me immediately and helped fix my issue after another mechanic told me they couldn't help me today. They didn't over-charge and were friendly . I see some of the other negative posts but I had Nothing short of a great experience. I would go again for any issues read more

Two things I will say during my visit here was the absolute job they did on my brakes and the wait wasn't even that long. On Friday, I went to the dealership off of River Road and they had a problem with my left brakes on my red Nissan Versa. In other words, they needed to be replaced. They were gonna charge me $1000 to get it replaced!!! Psssh. So I left. The following day, I took this over here to Pro Max off of Canyon Road, and they were able to fix and replace my brakes for a third of what the dealership was gonna make me pay!!! They also did a test drive to see if the new brakes on my car worked and they did!!! Auto shops like these guys need to keep making business real soon, cause they just found another satisfied customer and regular!!! Thanks to all the staff over there!!! read more

Austin's Pro Max - The front of the building. - Transmission Repair Near Me - Puyallup, Washington

Our car had some issues while we were driving and we didn't get to complete our trip. So we ended up getting it towed, our tow service actually recommended Pro Max to us. We have not heard of them or know of them. They were able to get us fixed within a day. We lost 2 weeks, waiting for the dealer to schedule us in. If we had known about this place, we would of gone straight to Pro Max instead. Thank you! read more

Great shop. Won my business. I wanted a muffler delete on my new car, and they got'rrr done. Fast, reasonable, reliable, friendly.

They took care of me twice in two weeks! Great prices- and I'm super picky at going to mechanics. I do my do diligence, if I can do it myself, I research my mechanics. Best service and prices around- customer service was honest, Melinda and her team are AWESOME! I will be going back- read more

Really hoping for a better experience! Guy at counter seemed distracted or something as he would forget instantly after giving him information. Had AC serviced, was told how great it worked but really wasn't much better than before. We did not contact them regarding experience, just don't plan to use again. read more

Brought in my truck to change my breaks Came back took it second day noticed my front air bag was deflated . Turns out now it's bad I don't know what they did with it but now I gotta pay to fix it read more

Excellence from start to finish. Took my 67 Nova in for custom exhaust, alignment and a few other small repairs. The crew had several opportunities to nickel and dime me to death on this project and instead, they stayed in their integrity and within their estimate. Class acts, for sure! read more

WOULD NOT RECOMMEND. Came in to have a high flow cat and O2 extenders installed. After leaving the shop, check engine light came on. Discovered the weld had a leak, returned to have it fixed and the CEL resolved. After the "fix" I barely made it to the freeway before the CEL came back on. I was glad I took pictures of the work as I shared these with the manufacturer who informed me the O2 extenders were installed incorrectly. On my third visit, I presented this information with front desk of Austin Pro who told me I instructed them on how to install it for which I did not. She also said it was an aftermarket part and how would they know how to install. Pretty sure 90% of what is in the waiting area is aftermarket and if you don't know how to installed maybe you should inform the customer. They "offered" to fix it but I would be charged for it. Needless to say I declined to pay extra for their crappy work which from experience would continue to be so. read more

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My muffler was broken and car sounded terrible! They fixed it the same morning and I got it back after only a few hours. Great service and a great price!! Would recommend read more

Omg I love this place , the guys here are so professional and know their job!! They saved me tons of money fixing my Mercedes !! Yes I was very confident bringing my car here , they are way better then dealerships !! Save your $$ and come here !! Highly recommend !! I will only come here for all my car needs , oil change or any other issues !! read more

I had some concerns about my serpentine belt and idler Touch of tensioner on my 2000 Toyota Avalon, I had been to Pro Max on Canyon before and they were good to me they got a $20 oil change here that use good oil and good filters. I went in and talked to Bobby behind the desk about a quote on a serpentine belt and an additional belt and labor price he was very low pressure he gave me all the information that I asked for and I didn't even do business with him that day I felt like it was a really good experience I didn't have time to get the belts done today but I'm sure I'll be back in a week or so the gentleman behind the counter Bobby that went a long way with me as a consumer oh, I'm sure if somebody asked me about I had some concerns about my serpentine belt and the idler touch it tensioner on my 2000 Toyota Avalon, I had been the pro Max on Canyon before and they were good to me they got a $20 oil change here they use good oil and good filters. I went in and talked to Bobby behind the death about a quote on a serpentine belt and an additional belt and labor price he was very low pressure he gave me all the information that I asked for and I didn't even do business with him that day I've felt like it was a really good experience I didn't have time to get the belt done today but I'm sure I'll be back in a week or so the gentleman behind the counter Bobby that went a long way with me as a consumer, I'm sure if somebody asked me about a mechanic shop or where to get a oil change or where to get a quote on some work I would definitely recommend them to Austin Pro Max on read more

Austin's Pro Max - Garage with car on lift - Transmission Repair Near Me - Puyallup, Washington

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Their customer service is Non-existing the repairs were not done properly they seem simply not to care I don't plan on wasting my money there anymore read more

Great work, fast and attentive. I appreciate them very much for helping me out with my fuel pump!

My car was making a loud grinding sound. I called asking if they allowed walk ins and the lady informed me they only did walk ins and told me to bring in my car. I dropped it off and she was very friendly and efficient in letting me know the process. She called me a few hours later and told me the muffler had been torn from the exhaust or something to that effect. They had it fixed by the end of the night and when I picked up my car she let me know she had them add a new tip. It was a heart shaped tip and I loved it, she didn't even charge me for it. The price for the rest was reasonable and the customer service was great. If I have any issues with my car in the future I will be returning to them for help. read more

2017 Silverado 6.2L Muffler change out......... Just a note to say thanks so much to the Puyallup location - for getting me in and squared away yesterday. The sound is super mellow and deep - and not obnoxious even at WOT. I can hear it shift now - an unexpected bonus. And as for the flapper - Neither the wife or I can hear any difference in sound during V4 mode. Sounds great starting up cold. No drone in any speed from idle to 75mph. I would fully recommend the FlowMaster Big Block 50 part # 53553 to any 6.2L GM truck owners just wanting a mellow "quiet" exhaust - but not the silent sewing machine that they are from GM - leave the resonator - delete the flapper. Got me in on a busy day - and out in good time - great workmanship! read more

Stephen at Austin's Pro Max has been so helpful! I took my car there for clutch issues. They diagnosed appropriately and charged a fair price. A month or so after, I took my car there for a rear brake job and I didn't get anything less of amazing service that time too. I highly recommend and don't plan on taking my car anywhere else for services. read more

Mike was great about talking through repair options with me after checking out my Dodge Neon to see what was wrong. Really appreciated his time and patience. read more

I took my motorhome in for some exhaust work on both the generator and the main motor. They worked with me in engineering a fix and we got issues taken care of for less than $100. Richard reminds me a lot of myself in my younger days. Hardworking and gettin'er done. These guys are a find. I'll definitely be back. read more

No appointments at this place, first come first serve. No problem. I arrived right when they opened Saturday morning and my vehicle as done by 3pm. Had all belts replaced (including timing belt), and spark plugs. Engine runs smooth. So far I think the prices are very competitive, if not best in town. read more

Had airbags put on my truck (The airbags were not installed by Austin promax). The brackets for the airbags were hitting my exhaust causing an awful rattling in the cab while driving. Took it into Austin's promax off canyon road and immediately got it on the lift. A few minutes of torching and tweaking they had it fixed! They pulled the truck off the lift, handed me my keys and said "here you go". I would have gladly paid for the time it took to fix but instead they just did it for free. From now on, I will be taking all my vehicles here for exhaust, brakes and oil changes. Great costumer service! read more

The guys were cool. Took my car in for AC Diagnosis. Couldn't find any leaks the first day, so I brought the following Saturday again. My Problem- The second saturday and the second time I brought it in they call me say "Hey your car is ready." Being ready I assumed the leak has been found or the Freon has been recharged and its 'Ready.' When I came back my keys were handed to me.. and the tech walked back into the garage.. I asked what the problem was and the tech said we couldn't find anything and bring it back next week again. I was fed up with being car-less for hours to no solution so I took my car to a different shop. The other shop found that my compressor was un-plugged and plugged it back in and called me within 2hrs of dropping it off to pick it back up. I called Pro-Max for a refund because I believe I paid them for a diagnosis that they failed to provide. Checking for a leaks for multiple days a logical tech would move to the next step and actually see if the equipment is functioning.. the compressor was not...so obviously the AC will not work and there will be no Freon pressure..simple Google searches can answer that. They refused the refund and said my compressor was working when my car was there indicating that the other tech were wrong... and implying the system had a leak. I have the work order from the tech who fixed my AC and it clearly says compressor unplugged and then they cleaned and recharged the system. What mechanic diagnoses a AC that supposedly has a leak and within 2 hours fixes the leak free of charge and tells me that only a compressor was unplugged? That's what Pro-Max insisted happened. I wrote this review because I am very tired of shops taking advantage of customers. I paid them for a service which they did not complete successfully therefore I should not be charged. I also paid for brake service and in return my sensors were either broken or not installed. I called the shop the moment I left the shop and their response was 'It was probably broken a little bit before and now it probably broke all the way.' Also was told the tech didnt see the sensor light and they have nothing to do with it. read more

Bobby was awesome! A credit to Austin's Pro Max. Great service done fast too! The whole staff friendly helpful; made experience A++. Would come certainly back for service on any vehicle. Thanks for making a bad muffler a good day! read more

Horrible service. Was told my repair would take no longer than one hour. No other cars were on lifts at the time I arrived, 2 hours later my car had still not been worked on. Absolutely unacceptable for a job that I could have done and 20 minutes in my garage. read more

Paid 220.00 for brakes. receipt says brake service nothing more. Year later brakes start rubbing. Take them back they say well your receipt does not say what kind of brakes we put on could have been 90 day brake's. I always put the best on. Never go cheap. They say now they want 400$ to fix them down to 10%. I say that is crap. They are a rip off and do not honor there work. No offer to put on new shoes or anything just hand us money. I will never go there again. I am going back to Bucky's at least they put the warranty on the receipt and write down what they do. Avoid this place...... read more

Was a big fan of Bobby and the guys here for a few years since I moved to the area. Oil changes and serpentine belts and minor stuff was always taken care of quickly and cheaply and great customer service. My last go-round was with my brakes. Had them do fronts and rears complete. Upon leaving, had minor pulsation. Went back next day and had Bobby tell me the new drums they put on the back were out-of-round, which they replaced with another new set free of charge. This time when I left, the brakes were even worse...horrible and unsafe. Since the shop was now closed, had another shop try to turn the "new" drums because I had work the next morning. They told me the drums were so unbalanced that it actually broke their turning lathe. Took back to Bobby, he looked over it and replaced the drums, again, and said it was test-driven and ready to go. Brakes were still horribly pulsating. Again, took back to Bobby. He says now the front rotors are bad. Turned rotors and says it's ready, test-driven, and perfect, again. Leaving the lot, I could tell they weren't fixed. I now refuse to waste another minute or breath on this place. Took a day off work, Put all new drums and rotors on myself, brakes like a dream now, thanks to ME and more $. Used to be a huge fan. Now I know Bobby is a great talker, but should absolutely be test-driving these jobs that he claims are "ready". He should be wondering if he would send his daughter out in a completed job without double-checking first! Six trips, waiting, walking home and back six times....and had to do brakes myself in the end. Unlike the sign on their building that says, "Best brake shop in town," I believe it is the exact opposite. Never again. read more

These guys are legit! Thought I had an exhaust problem, they quickly diagnosed it as something else. I was so impressed I had them perform a super nice upgrade to my truck and love it. They are clean, straight, honest and will get all my business in the future. read more