I've been to this shop three times now, all for routine maintenance on two separate vehicles (two…read moreoil changes, brake fluid flush and a front brake job). I've interacted with multiple advisors and a mechanic and so far the experience has been excellent. Communication has been solid, their pricing is in line with other places, they use good quality parts and fluids, and they have an excellent warranty. Can't find anything to complain about.

These people need a lesson in customer service for real! I took my car in there to find out if my…read morefour-year-old transmission was still under warranty. They charged me $189 to do unnecessary tests only to tell me that it wasn't?? Why wouldn't you just tell me that upfront? WTF

Called a couple of auto repair businesses; weeks to get into any of them. Called Midland…read moreAutomotive; called Friday morning; made an appointment for this coming Monday for evaluation of problems caused by JiffyLube and ( hopefully, repairs ). What problems? JiffyLube on 72nd messed up the transmission with a mere transmission fluid change. The transmission now won't shift through the gears when starting / stopping. I have to manually shift. A few weeks ago JL replace the battery; now the engine struggles over a couple of minutes to start. "Convenience" at JL is expensive in terms of time & money. : /

Very unprofessional counter staff stopped on Monday morning for approximatecost cost and schedule a…read moretuneup had to get back to me waited or a week left voice mail never did get back to me I wasted a week went to shop down street gave me quote right then brought in 3 days latter all done

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

Competent tech. Very fair pricing. Pleasant ownership and staff. Exceptionally clean and…read morewoman-friendly shop. I'm a retired automotive specialty hand tool designer and I'm telling you that I will come here instead of Honda from here on out. Get an oil change here and check them out.

If I could give zero stars I would. My vehicle hit 100k…read moremiles, so I booked a "scheduled maintenance" service appointment online. I dropped off my car in the morning. Joey took a look at his computer to see what the recommended 100k svcs for my vehicle were, and told me that if I chose to do "all" of the typical svcs that I'd be looking at about $1,400 out the door. I was NOT expecting that. But he assured me that they would do an inspection and send me a report for me to review before they performed any services to my vehicle. When the report was sent, it lacked transparency on cost. There was a long list of "required" and "recommended" services. Yet there was not a total cost estimate, or even itemized estimates on each service listed. That was disappointing. After seeing the long list I immediately called to verify that I would have a chance to review this list before anything was done, some of the verbiage on the report sounded like the work had already begun. But the man that answered the phone assured me that nothing would be done until I spoke to Joey and authorized it. So, I took my time and read over the inspection report. Joey called me while I was reviewing it. I asked him to go through each item and advise me of the cost. I was taking notes and writing the amounts down next to each svc on the report. He did push me to do certain things, but once I was able to get him to pause, I told him that there were 3 specific services that I was considering having done on that day, and asked for the out the door total for those specific 3. He quoted me a number that did not match the amounts he told me, (nearly $200 more) so I pushed back. He then said "oh, I thought you were wanting this 4th service too". Um no, I specifically asked for the total of 3 services and he tried to add a 4th into it, I guess hoping I wasn't paying attention? Not what I want to think, but certainly how it felt. I told him I needed some time to decide, as the list was much longer, and the cost much higher than what I was expecting, and I wanted to review the options with my husband and get back to them. It left me thinking about the "out the door" cost he quoted me at drop off.....I don't know how I was ever supposed to leave paying 1,400 when over the phone he advised that the cost for spark plugs alone was 1,100. I felt bad, knew I was taking too long to decide, I felt I had it narrowed down to 3 services but it was getting late in the day and there was no reason for me to leave my car there overnight. I arrived to pick up my vehicle. Since I had not called Joey back to authorize any services, I explained to him in person that I was going to pick up my car and talk to my husband that evening in order to make my final decision on what I wanted done. He seemed unhappy with that, but was getting ready to give me my keys back. But before that, he told me that we just needed to square up on the oil change that they had performed. Huh? I questioned him on if and why they performed any services if I had never called them back to authorize any. He pushed back at me claiming "you signed off on that this morning". I signed off on nothing. He pushed back at me again, claiming "yes you did, that's where this all started in the morning, with an oil change". No sir, I did not book nor bring my car in because of an oil change, I specifically booked my 100k service, and of course it was one of the items on your long inspection list but I was assured nothing on the list would be done without my say-so. He got an attitude and told me "well I guess you got a free inspection, and a free oil change, and I guess I'll just figure out the money side of it on my end". He treated me like some kind of thief with negative intentions. It is NOT the customers fault that you performed an unauthorized service. But if you wouldn't have gotten an ugly attitude with me and make me feel SO awkward and uncomfortable, I would've simply offered to pay for it, as I DID intend to return for services. But I will never be going back to this place again, or recommending them to anyone.

These guys have been my "go-to" for car repairs for several years…read more I've had numerous vehicles serviced and repaired here and never an unsatisfactory experience. Services from simple alternator replacement to a new transmission installation and a differential rebuild on my '99 Durango. I'm firmly convinced they are the only reason that vehicle is still on the road.

This shop has great customer service & take the time to do the job right. Greg the shop manager &…read moreBrian the mechanic care about quality service for the customer. Highly recommended this place for your auto needs.. 5 stars!

Been going to D&S Auto Repair for a couple of years now and I am thoroughly impressed and satisfied…read morewith not only their work, but their professionalism and knowledge. Dave and his D&S crew have gone out of their way to diagnose any problem that I've had and have never BS'd me. Their prices are very reasonable and they offer discounts when paying with cash. Needless to say, D&S is MY go-to car repair shop from here on out! Whether it's just an oil change or a bigger repair, D&S will treat you and your vehicle right! P.s. all the services I selected were not done all at once.

Was on a road trip and a dashboard light came on and needed quick service. Stopped in and Dave was…read moresuper helpful and kind, got our car checked out and us back on the road quickly!

The best service in town. They take the very best care of me and my family saving me money rather…read morethan buying a new vehicle they keep me in my truck.

Great experience. Came here to have a truck I was thinking of buying inspected and taking about…read morethe history/carfax, they gave me great advice and said they didn't recommend wasting the time and money inspecting it (no charge). When I finally found the truck I liked I came here for the first service and they were so kind and helpful. I will absolutely be back for anything I need on my diesel.

Excellent customer service! Knowledgeable and professional…read moremechanics! Outstanding job and shop.

Very honest and up front shop. It was nice not having them try and upsell me on additional services…read moreI didn't need like the quick lube stores do.