I've been to this shop three times now, all for routine maintenance on two separate vehicles (two…read moreoil changes, brake fluid flush and a front brake job). I've interacted with multiple advisors and a mechanic and so far the experience has been excellent. Communication has been solid, their pricing is in line with other places, they use good quality parts and fluids, and they have an excellent warranty. Can't find anything to complain about.

These people need a lesson in customer service for real! I took my car in there to find out if my…read morefour-year-old transmission was still under warranty. They charged me $189 to do unnecessary tests only to tell me that it wasn't?? Why wouldn't you just tell me that upfront? WTF

Competent tech. Very fair pricing. Pleasant ownership and staff. Exceptionally clean and…read morewoman-friendly shop. I'm a retired automotive specialty hand tool designer and I'm telling you that I will come here instead of Honda from here on out. Get an oil change here and check them out.

this isnt really about being negative, but i am dissapointed, my 93 Dakota was kinda out of their…read moreleague in a way. They didnt have proper tool to scan it and tried to find one from different shops but didnt work out. Nothing was done to my truck I asked if the could test my injectors to see if they were working due to a code that reflected that issue..but they felt nothing could be done until they found obd1 scan tool ... Any how they felt they could get the job done and charged me 221 dollars for a diagnostics , my question was nothing was done not a wire pulled or a fluid filled they test drove it and and parked it I didnt learn anything new about whats wrong or if my injectors are working etc I appreciate the effort made to find a scan tool but thats what they should have in their shop, no hard feelings I was just bummed that it cost me 221 dollars to let them test drive it ...all the shops today are doing this, the good ol days of the past are no longer

Took my car here last month for a check up honestly went with them because they said it'd be a free…read morediagnostic which it was and the work they did on my car was good a lil pricey but good my only complaint is they told me my muffler was hanging down (which is was not before I brought it in but had no pictures to prove it wasn't) and now my muffler is hanging and making this crazy rattling noise in the back of my car which was never there before I brought it in to this shop but after looking at other reviews it seems that getting your car back with a different issue than what u brought it in for is common so I guess on me for not reading reviews but I also would just expect that not to happen and if something did happen to my muffler for a car shop to be honest about it but that does not seem to be the case at this shop I would recommend looking somewhere else.

Had a work truck in my fleet go down, with a bad transmission it wouldn't shift into reverse. This…read moreoperation answered my call got me a price and had my truck up and running with in a week. Good business solid communication and the truck is out on the road daily with literally thousands of new miles on it. I will use them again

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

They are unreliable and dishonest. I brought my car in for an engine check light and come to find…read moreout that the detected code is P0456 (small EVAP leak detected present). After 2-3 hours of testing, the report says no leak is detected, and they "suspect" that "EVAP pump module has failed internally", so they need to replace my entire EVAP canister assembly with pump module =))), how absurd. And the whole thing cost $2k for a minor issue with code P0456. I called in and took my car home, while paying them $200 for diagnostic just to receive an unsure result. If this is a service you would want for your car in 2026 where there are so many better out there, please go ahead.

Midland Automotive ownership is not the same as it was a few short years ago. If you decide to go…read moreto Midland Automotive, I strongly suggest that you ask for a consultation without a fee for an estimate about your automobile's repair recommendations. If they are a legitimate business that is willing to provide a "free" estimate, broken down line item for line item, it might be well worth your while. Otherwise, save your pocketbook and your time and look further to find an automotive repair shop that will do that. Timing is also an issue. Time and money. Everyone wants to save time and money. Businesses are in the business of making money or they cannot stay in business. A legitimate and on the level business owner also acknowledges that without transparency, and fair marketing and pricing, they might have an individual's business one time but they will not receive an individual's repeat business. Some businesses play the numbers game and believe that if they can entice thousands of individual's willing to take their business to them at least once and pay them for an estimate, they will stay in business. Unfortunately this new model business practice of getting a customer in the door, if only one time, is becoming the norm.

Chris and the Automotive Mechanic Team, We just want to…read moreexpress our sincere gratitude for your help in getting our RV in so quickly to have the brakes done. You understood how important it was for us to get back on the road, and having everything completed in just a couple of days truly meant a lot. Your professionalism, friendliness, and even being pet-friendly made the whole experience a positive one. The work on the brakes was excellent, and we felt completely safe and taken care of. On top of all that, your kindness and generosity in giving us a discount on the bill did not go unnoticed--we truly appreciated it You've absolutely earned our business any time we return to Tacoma. Thank you again for your care, skill, and hospitality. With sincere appreciation, Tom and Lucy

Excellent service. Top quality work on my RV. Very helpful…read morein utilizing insurance coverage. Knowledgeable and friendly service. Fair pricing.

John and his crew made my car look like new after my accident. They did a beautiful job. It looked…read moreso pretty and clean when they finished that I parked it until the weather was nice. Definitely recommend this place for autobody work! Very friendly and nice people work there.

Vehicle was delivered here by my insurance company for repairs after a minor collision. A month…read morelater they told me it was ready. The bumper they installed was not prepped at all before they painted it, it still had flashing from the injection molding process around the edges. The paint that was applied is wavy. The bumper is loose and there is a gap between the drivers side headlight and the bumper. The paint is already scuffed and worn through from the flexing under the headlight. They replaced the electric grill shutter but didn't know what they were doing so they contracted out the work to Airbag Services. Apparently Airbag Services doesn't know what they are doing either. We were told the vehicle was completed so we picked it up and pointed out the problems with the paint and loose bumper. The manager, Robert, couldn't be found so they sent out a service tech to go over our concerns. (By the way Robert was at lunch in his vehicle that was parked literally beside our vehicle. I even called his name and he looked up but wouldn't speak to us.) The service tech said that the bumper work was the "best they could do" and that Robert had already signed off on the repairs as being completed and satisfactory. We took pictures and videos of the problems and sent them into GEICO. In the mean time we picked up the vehicle and drove it home while waiting on GEICOs response. On the way home the Engine Auto Start/Stop function stopped working. Once home the Service Engine Soon Light came on and the vehicle will not start. The battery is not dead because all of the lights function and do not dim when the ignition switch is pressed. The car is being towed to a dealer tomorrow to figure out what they messed up in the electronics and then will going back into the shop again to get the bumper repaired. GEICO has been receptive and they are trying to remedy the situation. I just hope it doesn't have to go anywhere near Lakewood Auto Body ever again.

These guys have been my "go-to" for car repairs for several years…read more I've had numerous vehicles serviced and repaired here and never an unsatisfactory experience. Services from simple alternator replacement to a new transmission installation and a differential rebuild on my '99 Durango. I'm firmly convinced they are the only reason that vehicle is still on the road.

This shop has great customer service & take the time to do the job right. Greg the shop manager &…read moreBrian the mechanic care about quality service for the customer. Highly recommended this place for your auto needs.. 5 stars!