Went in for a wax recently and Athina was great! She made the process as painless as possible. She…read morewas thorough and makes you feel comfortable with the process. I would recommend!

I absolutely loved my experience! They offer amazing lash services and eyebrow threading, and they…read morealso provide waxing and facial treatments. The staff is friendly, professional, and pays great attention to detail. I'm so happy with the results--this is definitely my new go-to place!

I went here to get my lash extensions removed. The lady was really nice when I first came in, but…read moreonce she put the remover on my lashes, she went straight onto TikTok Live and basically stopped paying attention to me. The remover was left on way too long, and at one point she came over and rubbed it into my lashes with her bare fingers. After sitting there for around 15 minutes, I finally had to call her over and ask how much longer it would be. She then started removing my lashes rather aggressively and got the remover in my eyes. It burned so badly that I couldn't keep bear it and had to sit up and it was just awful and i was cursing and all this things because of how bad it was. She tried wiping it away with a wet cotton pad, but it just made the burning worse (mixing the water and the BURNING solution into my eye). I ended up having to go into their bathroom to rinse my own eyes out, and the bathroom was honestly disgusting so that sucked too. The craziest part is she didn't even remove all of my lash extensions. She charged me $25 like everything was fine and didn't apologize once. I sat in my car for a few minutes, and the more I thought about it, the more I realized I shouldn't have paid for a service that wasn't even completed and left me in so much pain. I went back inside to ask for a refund, and she immediately started arguing with me. She kept saying the burning was "normal." I've had my lashes done and removed before, and this was way beyond normal irritation. Her only solution was to have me sit back down so she could finish removing them, which I obviously wasn't comfortable with after what had just happened.When I asked to speak to someone else, she said she was the manager. She just stood there asking me what I wanted, and when I asked for a refund, she shrugged and refused. I honestly don't know if they're properly trained or certified to be doing lash removals. Leaving chemicals on while you're distracted on TikTok Live, using your bare hands around someone's eyes, and sending someone home with lashes still on after getting remover in their eyes is completely unacceptable. I definitely won't be coming back and will be escalating this issue to the city. Such a terrible attitude for 25 dollars, they must be desperate.

This is one of my best facials ever. I'm so glad I found this place on Groupon. I wish I could give…read morethis review more stars. Tanja was professional and very attentive. I highly recommended. When I first walked in I felt a nice cool vibe. Beautiful art work and wall decor. All especially hand made by Tanja. Her spirit gives off amazing vibes. I loved how she decorated with her space with peace and love. My facial was nothing like the other one's. Tanja massages your face, arms and shoulders. This is what you call self care. My face had an amazing shining glow. Clear skin poppin. I will be coming back once a month.

I have been seeing Tanja for YEARS - nearly 10! She is truly a gifted esthetician, who loves skin,…read moreand cares deeply about her clients. I've had a variety of services over the years, but I see her regularly for Brazilian waxing and facials. If you are looking for someone you can trust to do a thorough job, Tanja is that person. Brows are also a specialty of hers - just look at her brows and you'll know you're in good hands! In addition to great work and a variety of services, her pricing is reasonable. Whenever I have any type of service done I expect the absolute best, and Tanja delivers that. I always leave happy! Period!

Jax was fantastic! Kind and friendly and makes you feel at ease. I was nervous since it had been a…read morewhile and she made it a very easy and fun experience! I will definitely book again!

Jax is hands down the best waxer I've came across! She made me feel comfortable right off the bat…read moreand that's something I value as much as the service itself. I was coming into town from Vegas for a quick trip and needed my hoo-haa to look prestige. Thankfully she was able to see me within my short visit Definitely booking her again when I'm back

Purchased a steal deal on Groupon. I called last minute and Laura was nice enough to take me in at…read more11 am as her original appt cancelled. Hallelujah ! I thanked her so much and was so appreciative and met her right on time. It's a cute little quaint place. Laura owns it. She says she's been there for about a year. She gets everything set up for me and did my 1 HR facial. She was very nice and we had conversation throughout. She was not judgy about my skin condition and was helpful with tips and tricks throughout the process. What I loved most was that this was a high frequency facial. I have never had one before. It kills the bacteria for acne and is very soothing. My skin is glowing and the redness is already fading. Laura was just super nice and personable the entire time. Parking can be tough on Austin but there is no permit parking right on Fletcher. She has a number of different services that include lash extensions, hair and nails. Everything here is by appt only so make sure you always call ahead. Great prices and good service ! My new favorite facial location !

This was my very 1st time here and I must say it won't be my last! Very very friendly family owned…read morebusiness. I went for a microdermabrasion facial with high frequency and am very satisfied. Guadalupe completed my facial and made me feel so comfortable. My face felt great. I highly highly highly recommend this place. Awesome family. The little brother kept me company going over RL STINE books and movies while I waited to be serviced. Again this family was amazing.

Went to the so called "SPA", which really was a dirty , disorganized , extremely small room,…read moreDefinitely NOT a spa. The lady was extremely rude upon meeting me. As she examined my face she said I had a infected spot on my face and tried to show me with a Q-Tip that had nothing on It. After I pointed it out she went ahead and did my microdermabrasion and dermablading. As she was doing my dermablading with a scalpel (she called it that) she cut my face and she said there wasn't a cut, but after she was done I looked in the mirror and she had sliced my chin . She tried to put stuff on my face without gloves . The next morning I woke up with a noticeable cut on my chin. HELP! She didn't follow simple health and safety protocol, nor COVID protocol.

Yvonne is top notch. She explains what and why she is doing what she's doing. She is extremely…read moreknowledgeable with skin and health related topics and she is very reasonably priced! The total package! Don't waste your time or money with anyone else. Yvonne is the real deal!

I've gotten a lot of facials over the years, and this one was one of the best. Yeufi definitely…read moreknows what she is doing and gained my trust immediately, so much as that I also bought product (which I never do). Highly recommend and I will definitely be going back.

Amazing Facial with Yeufi! I suffer from acne, dryness and discoloration and she managed to improve…read moreboth these issues in one session. I will definitely be going back

Anna was very professional and a master in her craft. A perfectionist and mindful og client…read morecomfort. Superior outcome for My eyebrow tattoos. Highly recommended!!

After moving to the Jefferson Park area, I've spent the past 7 years searching for talented people…read moreto take care of me. I moved only 12 miles away from the (downtown) salon/spa I went to for 12 years, but we all know with Chicago traffic 12 miles is an hour+ drive (one way) and then you still have to look for, or pay for, parking. It made it hard to go regularly like I used to. I'll admit, I'm very picky about who touches my hair, nails, and skin. There have been many trials and errors over the years. For instance, there were times I have felt the service was going wrong and have said, "Stop," and jumped off the table. I know. Mistakes happen. That's cool. But if too much of my eyebrow is accidentally waxed off and then "continued" to be tweezed OR if you make one eyebrow resemble half of the golden arches, and the other look like an Angry Bird, then you tell me it looks good, yeah...not cool. A month ago, I used Yelp to find and contact OmSpa for a facial. If you click on, "Request an Appointment," on (this) OM Spa Yelp page, Catrina (the owner) replies very quickly. I was able to schedule an appointment for a few days later. 2 days before my appointment, I received a reminder via text. The day of, I received a text from the Esthetician. She introduced herself and confirmed my services for that day. Wow! Now to me, "that" displays great client advocates. My Esthetician, Lisa: Very personable, professional, patient, warm, and knowledgeable. I felt so comfortable with her. My SERVICES: Facial, Waxing (brow, lip, and sides), and Eyelash Tint. My FACIAL: My skin looked vibrant, smooth, and youthful. My breakouts along my jawline decreased dramatically and were gone a couple days later. I had many compliments on how great my skin looked. Today, ONE month later, it looks like I had a facial just a week ago! My EYEBROW WAXING, Lisa paid close attention to how my brow hairs laid and to its current shape situation and somehow...she just made it better. I had someone stop and say, "How do you get your eyebrows to look perfect like that?!" My EYELASH TINT: I have thin and short lashes. Lisa did take time to explain that to me. She was so patient with them. I know it's hard to get the tint onto short lashes. The results still exceeded my expectations. NEXT: MICROBLADING My brows are very light and thin. In pictures, I often look brow-less. I use a brow powder and brow brush to fill them in EVERY morning. I can't leave the house without my brows being done. After talking to Lisa about Microblading and doing my own research, Catrina came highly recommended. She's considered to be one of the best of the best so I knew her staff would also live up to that. Lisa helped me make it all happen with Rebecca this week. My Microblading Artist/Specialist, Rebecca: friendly, professional, knows her craft! There's something about her...it's as if you can feel her saying to you, "Don't worry. I got you." I didn't feel the need to ask many questions. I just "knew" I was in good hands. Rebecca picked 3 colors based on my features and showed me the different shapes/arches that would look best for my face. I was pleased with all the choices and we picked the winners together. The process, I felt, was quick yet precise. I discovered I am highly sensitive in my brow area and did have to ask to take a few breathers. Rebecca did not mind at all. She paid attention to her work and stayed mindful of my comfort level. The result - I love how my brows look! They're still in the very fresh healing stage (again, I just had them done this week) so right now, they are dark. After your 1st Microblading appointment, you'll need to do a touch-up 4-6 weeks later. I can't wait to see how they tone down over the next few weeks. If I remember, I'll post another picture in about 2-3 months. OVERALL: YES, I HIGHLY recommend OM Spa. I feel their skills, quality of work, and the before & after care they provide are exceptional. The day after my Microblading with Rebecca, Lisa checked-up on me to make sure I was happy with everything. Truly amazing! I can't thank them both enough. I even have my next appointment already scheduled for a different service!