DO NOT BRING YOUR VEHICLE HERE FOR ANYTHING!…read more I hit a deer with my car. Had some front end damage to the driver side front and fender. The owner Alonzo came out and looked at the damage and decided im 10 seconds that that the damage was 4 to 5 thousand dollars. Said it would take him 2 weeks to do the job with an $1800 deposit. Took them almost two months to finish the job. Had to pay extra on my rental car because of it. Every time I called he had an excuse. 1st excuse was that the parts aren't in yet, 2nd excuse was he got COVID, and 3rd excuse was the holidays. Finally was able to come in and get it. Said "your car looks very good my friend." Car looked fine from the outside but didn't look at it completely until I got to a gas station. Said the work was $5,000 minus deposit. Of course it was. When I got to the gas station to refill my wiper fluid, it all dumped out the bottom. Never fixed the wiper fluid tank (said it would of been fixed), he put the Jeep letters on the hood too spaced apart, hood didn't sit on right, put my bumper on with chicken wire to hold it together, never replaced the hood sensor so my hood sensor said it was still open. Left a bunch of broken pieces in the engine compartment. Totally ripped off

They are very unprofessional my cousin brought her car to this this shop , and was not able to get…read morea hold of anyone. the shop says open but it's closed when you arrive they told her they would fix it within 1 day she has now been with out her car for 4 days now all she needed was her mirror fixed this is very disrespectfu!!!! I would not recommend this place to anyone. They are liars they would tell you to come and they wont even answer the door don't waste your money with these guys

What a top-shelf experience!…read more Working with Craig and his team at Kar Kraft was incredibly easy and efficient from start to finish. I had a pretty major repair along with some insurance complexities, and Craig handled everything seamlessly, making the entire process so much easier for me. The attention to detail was outstanding. Craig noticed that one of the replacement taillights had a small crack. It easily could have been overlooked, but instead he immediately called and had a new one shipped. To top it all off, they even cleaned my car before I picked it up--it honestly looks brand new! I highly recommend Kar Kraft. Outstanding customer service, quality work, and a team that truly goes the extra mile!

Craig and Mark did an excellent job on my Subaru Legacy. First they fixed/replaced 2 different…read morefender binders and they worked with insurance companies to make it seamless. I have also used them for fixing a power window problem and they were very reasonable on price. They communicated very well on how long it would take and estimated the cost. I am going to now use them for oil changes and tire rotations!

I was very pleased with their auto body service following a minor accident. My car looks even…read morebetter than it did prior to the accident. The owner, Tony, was excellent to work with and finished the work remarkably fast. I would highly recommend his business for auto repairs!

Very impressed with the quality of work and with the integrity of the owner…read more I authorized work to be done and the actual cost was about $100.00 less than what was quoted. Instead of putting that amount in his pocket, as I suspect most people would do, he passed the savings onto me. I will use him again and recommend him to others.

My stepdaughter's car was backed into and needed some front end work done. We found car line auto…read morebody through a Google search and the service was great! Very prompt, kept is very informed about what needed to be done and how it was going to be done. We paid out of pocket and the prices were very affordable. Will be going back if we are ever in need of similar services!!

Good customer service, Took Honda Odyssey van for body work, quality professional workread more

While driving my 2021 BMW X5 I WisconsinI struck a deer in. After I got back I got estimates at…read moreBenny's and another area body shop which I have used in the past. They were booked out so I got an estimate from Benny's who had do body repair work for me previously. Their estimate included repairs needed but missed by the other body shop and they were able to Joey working on the job in my time frame. They were very professional and personable to deal with and got the job done beautifully. I hope I don't need them again, but if I do they are my first choice.

I've taken my car to them after both of my accidents, and they've done a superb job with the…read morefix-ups! They have repaired my car to the max, making it look like there was no damage done in the first place. Not only do they pay attention to detail, but they understand that their customers come from different financial backgrounds and they work with the customers to make the most affordable repair. All of the staff members have been genuinely involved with my repairs, meaning they won't add on any frills to increase your price, and will even provide transportation to and from the body shop if you can't manage. Lori is the SWEETEST scheduler/consultant/customer service person I have met. She was so accommodating and understanding!! Mike and his crew also did an outstanding job in fixing my vehicle. I would highly recommend this place!

Wont be taking my car here from the way I was talked to on the phone alone. Went through a…read moretraumatic accident (not my fault) with my two babies in the car and the woman speaking to me on the phone was so rude and condescending. My husband called separately to get things sorted out and she was equally as rude to him. I guess having a car potentially getting towed to you to fix is incredibly annoying.

In November I bought a car from the online dealer that has the giant vending machine looking…read morebuildings. The car had a sagging headliner that was not disclosed in the ad and so the dealer agreed to replace it under warranty. The stipulation was that I had to take it to a body repair shop in Freeport (we'll call them Gerbil Glass & Collision) and the quote for the repair must be submitted by the end of the initial warranty period (which was end of January). After much hemming and hawing from Gerbil it was now in the middle of January, and they still had not submitted the quote to the warranty company. I called the warranty company voicing my concern with Gerbil and they finally recommended Caliber Collision. Caliber got me in right away and handled everything with the warranty company. They kept me in constant communication with texts, emails, and had a weblink that showed the progress of my car while it was being repaired. They did excellent, quick work and the headliner looks like it came straight from the factory, better even!