I came here bout 4 yrs ago, they done an excellent job. Very happy !!! This time I took it in…read moredropped it off & and after 6 or 7 days got a text, couldn't find the part. After the first meeting with the estimate, I was told he might not be able to find the part. I wonder why he didn't make sure he had the part before I dropped my car off, and left in a rental that I had to pay for, while my car just sat there. My beef is if he didn't have the part, then he should've told me he will call me when he gets the part. Frustrating !!!

Great service and great experience. We take all our fleet here for work so when I had a personal…read morejob I figured i would give them a go. Very happy with the professionalism and knowledge. Told me exactly what needed to be done and was up front with a time frame! Work was done to a high standard as well! Would recommend to anyone needing work done!

While driving my 2021 BMW X5 I WisconsinI struck a deer in. After I got back I got estimates at…read moreBenny's and another area body shop which I have used in the past. They were booked out so I got an estimate from Benny's who had do body repair work for me previously. Their estimate included repairs needed but missed by the other body shop and they were able to Joey working on the job in my time frame. They were very professional and personable to deal with and got the job done beautifully. I hope I don't need them again, but if I do they are my first choice.

I've taken my car to them after both of my accidents, and they've done a superb job with the…read morefix-ups! They have repaired my car to the max, making it look like there was no damage done in the first place. Not only do they pay attention to detail, but they understand that their customers come from different financial backgrounds and they work with the customers to make the most affordable repair. All of the staff members have been genuinely involved with my repairs, meaning they won't add on any frills to increase your price, and will even provide transportation to and from the body shop if you can't manage. Lori is the SWEETEST scheduler/consultant/customer service person I have met. She was so accommodating and understanding!! Mike and his crew also did an outstanding job in fixing my vehicle. I would highly recommend this place!

I had a great experience at Clendening with Jeff. Took my car in that had two awkward dents, that…read morehad compound angles to be repaired. They did a flawless job and matched the paint perfectly! I couldn't be happier! Thank you, Sam Z

You know... I really wanted to like this place. Great reviews, local shop and very friendly…read morecustomer service from the start. But wow did that change before I even got my car back. We decided to test out another local shop through insurance and when I originally took my car in for review, they questioned how a dent had happened as it wasn't where the main issues were located. Told them and all was good. Left, made an appointment and took it in when we arranged - was told they needed it minimum of 5 days so that pushed the date back twice due to holiday and having prior plans. They worked well around my schedule which was super helpful. They called my mother at one point to ask again how X happened and she explained and they said something along the lines of "okay. We have a great relationship with Statefarm so we just don't want to ruin that". Sounds to me like I was assumed to be lying... For no reason. Kind of rude, but moving on. Later, I received a call on the 4th day (Thursday) around 11am stating that my car was done and was ready to be picked up. Cool but very annoying as I work Downtown in Chicago so I can't just hop in my rental and head 2 hours to the shop to get it. Then I ask if I can just get it the following day and they followed back with that they are actually CLOSING THE SHOP due to heat and we HAD to pick it up by end of day. This was the first red flag I should've noticed but dismissed. As noted previously, they said minimum of 5 days.... this was day 4. Never was I notified prior to 11am on Thursday that they were close to being done or that they were even closing shop the following day. I had to have my parents go pick it up as Chicago traffic is a nightmare. They went to get it and this is where I get really upset with this shop. My parents go in to get it, are told to pay without checking it out first and so they paid. Then they were sent over to the car to get it and leave. My dad went around and looked at it all and brought up the fact that it was not done correctly and that he will not accept it as it is. They had the audacity to be upset with him for speaking up and refusing it and had an attitude with him. Of all people, my dad? You're ridiculous. He pointed out what was wrong and they stated that he needed to take it and I would have to bring it back the following Monday because "they didn't want it in their shop over the weekend." Sly but no, you can't be let off that easily. If I were there, they would've taken advantage of the oblivion that I would've had and I would've left with a car not fixed properly and an angry father. They ended up calling I believe on the following Tuesday saying it was done so I had my dad go check it out again for verification and he accepted it this time though it wasn't fully how it should've been repaired. All has been good up until the last week when I hit a raccoon and what do you know..... the poor job that they did, was showing like no other. Paint was chipping everywhere, not adhering to the bumper and missing pieces/latches from a supposed "new bumper". Took it back to my actual auto shop and he knew instantly that I took it elsewhere prior and questioned if I did so. I told him I did and he pointed out exactly what I had previously said. The work they did to my front bumper was done very poorly and in a rush. Now I'm replacing it once again and I will NEVER return to this establishment. Take your time on your work, learn how to effectively communicate with paying customers, treat ALL customers with respect and own up to your own mistakes. Shame on you for speaking down to my dad and being shady about your poor work.

In November I bought a car from the online dealer that has the giant vending machine looking…read morebuildings. The car had a sagging headliner that was not disclosed in the ad and so the dealer agreed to replace it under warranty. The stipulation was that I had to take it to a body repair shop in Freeport (we'll call them Gerbil Glass & Collision) and the quote for the repair must be submitted by the end of the initial warranty period (which was end of January). After much hemming and hawing from Gerbil it was now in the middle of January, and they still had not submitted the quote to the warranty company. I called the warranty company voicing my concern with Gerbil and they finally recommended Caliber Collision. Caliber got me in right away and handled everything with the warranty company. They kept me in constant communication with texts, emails, and had a weblink that showed the progress of my car while it was being repaired. They did excellent, quick work and the headliner looks like it came straight from the factory, better even!

Wont be taking my car here from the way I was talked to on the phone alone. Went through a…read moretraumatic accident (not my fault) with my two babies in the car and the woman speaking to me on the phone was so rude and condescending. My husband called separately to get things sorted out and she was equally as rude to him. I guess having a car potentially getting towed to you to fix is incredibly annoying.

JB rocks with honesty and a skill set not found anywhere else in the auto body repair biz. We…read moredropped off our sad 2016 Honda van and 8 hours later he delivered a beautifully finished front end bumper repair at 1/4 the price of any other body shop. More impressive than his skills is his friendly manner and complete transparency in the work he's going to do for you. Get your dinged up car over to JB today! You'll be writing a review just like this one!

JB did an absolutely amazing job fixing and painting a large dent on my car. My car has a white…read morepearl finish, which is notoriously hard to match, but JB pulled it off flawlessly--the repair is seamless, and you'd never know there was any damage. What truly sets him apart is not just the quality of his work but how reasonable his pricing is. On top of that, he turned everything around in just 24 hours. He was a total lifesaver and I couldn't be happier with the results. Highly recommend!

Craig and Mark did an excellent job on my Subaru Legacy. First they fixed/replaced 2 different…read morefender binders and they worked with insurance companies to make it seamless. I have also used them for fixing a power window problem and they were very reasonable on price. They communicated very well on how long it would take and estimated the cost. I am going to now use them for oil changes and tire rotations!

I brought my car to Kar Kraft because out of the ones I looked at, they said they could get it in…read moreright away. That became 2-3 weeks. 5 weeks later, after hearing the same excuse ("we just need to put the front on and align it", for 2 weeks in a row), I finally received it back. That wasn't even the worst part. They were adamant about the amount of work that needed to get done, after first asking for it just to be drivable, (which was 3x more expensive). When asked if it could be less than the estimate, he literally laughed at me. Dude, I've never been in an accident before, I've never needed body work, I should know better than to trust someone who tries to be cute spelling Car and Craft. When calling for an update, they made side comments, "well, I know we couldn't get it started right away" as I was waiting for a denial from my insurance company. Then telling me it will be a couple of thousand dollars more the day we were supposed to pick it up, then backtracking and telling me, oh maybe he is thinking of another car. Save yourself a headache, they are not even BBB accredited.

I will never bring another car to then I paid for a 6k paint job there were some rust spots and I…read moretold them to put new metal they said they were going to. a year later i pull the fender flairs off and the bondo falls off and the rust is worse then ever i paid an extra 2k for the new metal and never got it. I feel lied to and I trusted them and tried to refer them to everyone now I'll make sure people I know don't go there. they tell me there's nothing they can do about it and pretty much it's a dead issue it really sucks

Took my 2013 Toyota there for pointless debt removal and they decided to bondo and paint the car,…read morewhich was supposed to be done by means of paintless dent removal. Which would not have been a big deal if they didn't miss dents and removed the front a rear windshield like the book calls for. By not removing the glass it caused issues with the paint job where the masking tape line is, which is going to cause issues down the road. They also used one of the cheapest clear coats on the market which is also going to cause paint issues down the road. They refused to fix it. Horrible experience and would never recommend anybody to go here. RUN AND RUN FAST!!!