When I asked the office clerk about their diagnostic fee applying to services rendered, I was not provided with a direct answer. The representative kept talking over me and she was very rude. She showed poor customer service skills by saying things like " we don't work for free". She also tried to insinuate that all the other customers understood her logic when in fact she never provided a direct answer to my question. read more

Popped in for a smog, quick and friendly service. Can be funky to know where to park and they are busy but nothing unmanageable. read more

Old school honest hard workers. This place has your old parts out on a table for you to inspect/take when you come to get your vehicle. Good luck finding anyone like these folks. read more

firendlly service, prompt phone calls, they adjusted the valves great, but they other problem where it lacked power at low rpm they didnt fix, they said they fixed it by adding coolant to radiator. I wanted to drive it around with mechanic so they knew what i meant it otherwise they had no idea what to work on. First 2 seconds of driving i knew they didnt fix it, but they didnt even charge me for that problem so whatever. Another thing is you cant bring in your own parts. This sucks especially if you want upgrades or performance parts. Or already have the part. I know before they changed owners they were great honda mechanics but im not 100% sure now and not sure when ownership changed. I have a 300k honda they worked on its whole life and I got it from my dad who always went there and the only thing i had to do in 5 years was adjust the valves. Which has to be done every several years anyway. read more

trevor is fantastic and very knowledgeable!!, would recommend always check here first

Edit: Made an appointment to get my car smogged, came in 5 days later and they said they "removed it cause.... bla bla 9-10 o'clock, honestly don't know why" owner is usually really nice but he totally blew me off. I've been going there a decade and I like them but this pissed me off. Guess I'll have to find a new mechanic again. read more

Folks , its not about the price per repair! Its the quality control, I ran my own auto business for years , these guys are professional and knowledgeable. They're the only ones I'll take my vehicles to. read more

For more than 30 years I've been taking my cars to the Auto Doctor and nowhere else. I would not have gone back a second time, let alone for three decades, if they weren't great. I am not really a car guy. All I really know is that I want the car to work and when something goes wrong I want it to get fixed and stay fixed. That happens every time at the Auto Doctor. Ron, the owner, is friendly, knowledgeable and honest. You always get an accurate estimate in writing before they do the work and they show you the replaced parts after the work is done. They do the work quickly and at a fair price. Of course, I also take my car there for regular upkeep as well as smog certificates and general maintenance. If you've had a bad experience somewhere else I strongly suggest the Auto Doctor. read more

Got a smog here for my Altima! I had a great experience. Staff was very friendly! Thank you!

Always great service! Same family run business over the years been coming here for smog about 10 years always great friendly servie

I have been taking my car to Ron at Auto Doctor for over 15 years for a reason. Honesty and trust! When you deal with Ron you get nothing less. Ron and his team treat you like you're family. There's no hardball or bargaining needed. They always have the parts they took off your vehicle for your personal inspection. Also they explain what was going on and what to expect. Lastly... they NEVER do any work without consent. Also an extra plus... Lisa is one of the most amazing office managers you will ever do business with! Auto Dr. Is not an ordinary mechanic; it's a doctor for your vehicle read more

I was having car troubles and had gotten a quote from a mechanic who said the issue I was experiencing was from the water pump. Well that didn't seem right to me so I asked a friend where She takes her vehicles. I was referred to Auto Doctor and she stated she has been taking their cars there for years. I am so glad I did! After they diagnosed my vehicle they said it was an issue with the radiator. This issue was taken car of the same day and it was less expensive as the quoted water pump replacement. Thank you Ron from Auto Doctor!!! read more

This place has really gained my trust and respect. I originally went to a different shop here in Chico and was told that my AC compressor had seized up and caused a "catastrophic failure" to the entire AC system...they wanted to replace every component in the system claiming that metal debris had gotten into everything, they wanted $1000 to complete this job. I knew this was not the case because I had replaced everything already and the compressor had never even come on after I did all this..so I was baffled how something could seize up that had failed to ever even run yet (I firmly believe this other place was trying to pull a fast one on me.) I removed and replaced the compressor myself with another new one, only to find out that the original was still perfectly fine and was absolutely not seized up at all. Auto Doctor actually listened to me and observed what I had already done to the vehicle. They found a cheap and easy fix to the problem (the system was not charged up enough with R134) I'm finding that honesty and integrity are hard traits to find with some mechanics. Auto Doctor has proven themselves to me, I can't recommend them enough to all my friends and family. read more

These guys are incredibly rude and prejudice, they see a student and think they are poor, even if that student is willing to spend thousands if needed, they treat them like they have no desire to help. My girlfriend took her car in to get it smogged and they said since she recently unplugged the batter (2 weeks prior) that it wasn't ready, and to drive it around some more. So we did, and then came back and they said still not ready, and to try filling up the tank halfway, and cold starting.........so we did, STILL NOT READY. At this point, you would think they offer to inspect your car for you (for a fee we were more than happy to pay) or to at least throw some ideas out there, but all we got was a "you should take it to your regular mechanic or tinker with it at home and see if you can get it to work"....Tinker with it at home, without any idea what we need to fix? Great advice Auto Dr, it's time to retire, you clearly stopped caring about customers, your woman inside is horrible with customers and a ditz, and overall, me and my family will no longer be using you for anything. read more

Fast, friendly and affordable. My clutch needed to be replaced and I called around to a few places and Auto Doctor was hands down the best price, as well as the fastest and most accurate quote. The work was fast and they found that I needed a new axle boot while they were in there and only charged me for the parts to fix it and not the labor. I dropped my car off at 8 and it was finished at 4:30 and they also hooked up a free cab so I could come and pick it up. Highly recommended! read more

Very friendly and very empathetic service from a great staff. Been here twice for smog checks and won't go anywhere else

I have been using Auto Doctor for years for getting my smog checks done. You can show up without an appointment (9:00 - 3:00) and they'll always get you right in. Fast, friendly and professional! Highly recommended. read more

I have been using Auto Doctor for several years. Ron is always very helpful about getting us in quickly and diagnosing the problems. The work is always done professionally, quickly, and correctly. And Ron follows up to see if our vehicles are running correctly after repairs are made, sometimes months later. Their work is guaranteed and I have complete confidence in them. I highly recommend Auto Doctor! read more

They are knowledgeable, friendly and very efficient. In addition to doing my smog check they also checked the air in my tires for free. Their rates are very reasonable as well. read more

Super friendly and helpful staff! The service is quick and efficient. This is a great place to take your car for a smog check. -AC

I've been taking my cars here for years - I'm a local. Auto Doctor has always done a great job, at a fair price. This is no discount repair place - they get it done right and charge accordingly. I have always had great customer service, too. If you want to get your car fixed right the first time, this is the place. read more

I brought in my 99 Honda Passport with a check engine light on. The owner, Ron, was very friendly and professional. They figured out the issue and smog checked the car very quickly and for much less $ than anticipated. I cannot recommend these guys enough...Thanks Ron! read more

Great company and great service! My family has been coming here for over 20 years now! I send all my friends their way as well. They are honest and upfront, always call if there are any surprises and let you come down and take a look for yourself if you want to. Anyone who refers to the woman behind the counter as "dim" and "rude" doesn't know what they are talking about, she is immensely helpful and knowledgeable. If I remember correctly her name is Sue, and more than once when I have called in worried about my car with questions she has pointed me in the right direction. I would guess that if someone as kind as she is was rude to you, you probably deserved it! And they have a waiting-room and let you wait, so I am guessing that post was just someone from the competition trying to smear their competitors. Don't get Auto Doctor confused with the Doctor of Motor people, now THEY are terrible! A friend called them for a quote once and it was a huge mess, they asked two times what Auto Doctor did! Lucky my friend realized the mistake and took his truck in to Auto Doctor and it was fixed that very day! read more

03/17/2017 I am new to the chico area and since I arrived here, I have been taking my vehicle to the Auto Doctor. I believe in building lasting relationships but during my most recent visit to this shop Apparently, my vehicle must have come at the wrong time because I did not receive excellent service like I expected. To make a long story short the owner lied to me about pricing, he kept making a guess to what he thought could be wrong with my car and HE TRIED to charge me FOR HIS GUESS WORK. In the end, he said, "I don't know what is wrong with your car, come get the car, I don't want your problems, and you could keep the part that I already put in for free. I DON'T TAKE HANDOUTS FROM CROOKS. I did take my car and I didn't pay him because he know he is a con. HE TAKE ADVANTAGE OF YOUNG, INNOCENT WOMEN, OR ANYONE WHO IS NOT KNOWLEDGEABLE ABOUT CARS!!!!!!! !!!!!!!!PLEASE BEWARE!!!!!! read more

I have been taking my cars to Auto Doctor for years now. Always friendly, and give me a ride if I need it. One again this week I was so happy with their honesty. There was basically nothing wrong with my car, except the belt was making a lot of noise. They only charged me $45 to fix it. They could have ripped me off, but they didn't. A friendly, honest mechanic is a GREAT thing! read more

I've taken all my vehicles to Ron at the Auto Doc for years. Tough to beat the integrity that Ron and staff have displayed over the years. When you find a automotive repair outfit you can trust, you just hope they stick around as long as you do. I have recommended the Auto Doc to anyone and everyone. And I've never heard a negative word! Keep up the good work! read more

I just got my Subaru smog check done there today and they are a good shop I just showed up with my car and it took them only 20 minutes to smog it which is pretty quick. All in all I had a good experience with this shop and I am pretty particular on who works on my cars read more

I am extremely pleased with Auto Doctors professional service and customer care. Case in point: I went to their shop on Park Avenue today because I was having issues with my car's charging system. I have only used Auto Doctor for all my auto repairs over the past fifteen or sixteen years, no joke just a fact. Honest, they don't try to upsell or do unnecessary repairs. It's like going to your buddy next door who really knows about cars; he wouldn't steer you wrong because he's just that way and he knows he's gonna have a beer or fourteen with you next weekend. Long story short, they got me in and out, sent out for the part and fixed it while I waited, could have easily snowed me into buying a new alternator but they didn't (thanks Auto Dr.). Anyway, if you're new in town or tired of wondering if you just paid your mechanics next boat payment. then go here. Ask for Ernie or whoever, they're all straight shooters. read more

Best customer service year after year. We take all our vehicles here and always have had speedy excellent customer service from the mechanics to the paperwork. read more

I needed a smog and they did it while I waited without an appointment. Great service and great people with affordable pricing. Thank you Auto Doctor! read more

Some of the comments in the negative reviews surprise me. I can't imagine the people working here being prejudiced or rude in any way. I've dealt with them twice over about a year now, and each time they were unusually nice. Definitely one of the nicest owners I've talked to, more concerned about turnaround time and explaining the details of my repair than I was. Imagining that guy being rude or prejudice is like imagining Santa Claus getting wasted and beating my kids. If you talk to him you'll know what I mean. I did not check the Yelp reviews before going here because I was recommended to go by someone, so I'm glad I went here after and not before. It's made me think twice now about trusting Yelp reviews completely, which is actually what I normally do. Now I'm seeing I should treat them like film reviews; not always to be trusted. Do yourself a favor and talk to these people before you decide who to use. I have a feeling you will find them some of the least rude people you've dealt with. read more

Although the mechanics seemed friendly, the dim lady in the office was inconsiderate and rude. Let's talk about POOR customer service. It is very inconvenient and flat out quizzical to be told that you cannot wait around for your vehicle to have a diagnostic check to be competed. What was I supposed to do? Walk around in the questionable neighborhood they resided in? I think not! I will never do business with a company that does strive to please their customers in any way they can. This is what admirable business is all about and keeps the customers coming back. Obviously Auto Doctor needs to be reminded of that. read more

I had a need to get the belts changed on my car. I got on the internet and started calling around getting quotes. The price difference was measurable so I called Auto Doctor and scheduled an appointment. They got me in right away, and to fit my schedule. I also needed a smog check done, this was a little more than other places but the lower charge on the belts totally made up for this. The women at the desk was very nice, I dropped my car off in the morning and got a call early afternoon to come pick it up. My bill was a bit lower than the quote which was great. I got a call from them saying I needed a new gas cap, which I OK'd. When I went in the women showed me my old cap and would have shown me the belts but I told her I had seen the belts and knew they were really bad. I had this done the beginning of this month and my car is running great....I had been so afraid of breaking down now I can drive with peace of mind. Great service and best prices!! Have been telling friends about them. Will use their service again read more

Auto Doctor is amazing. I have been taking my car there for years and I have always been so happy with their service. I recently moved from Chico and I have not been able to find any other shop that can compare to Auto Doctor! I realize even more now how rare it is to find such an honest/trustworthy business with great customer service! Thank you Ron and Lisa! read more

I've been a long time customer of Auto Doctor. I return because they never disappoint when it comes to pricing & service. I needed the vehicle diagnosed & they found the issue (a spacer underneath the carburetor) and had my car figured out & fixed within a day. The car has been running better than it has in the last 10 years (something I didn't think was possible with the age of the car). They never let me down, whether its something that needs to be diagnosed or something as simple as a smog check. I've trusted my vehicles with them for 9 years now. Local mechanics don't get much better than Auto Doctor. read more

Friendly, affordable, and was in and out in less than 30 minutes, without an appointment. I'm fairly new to the Chico area, and was due for a smog test for my truck. I found Auto Doctor here on Yelp, the reviews sounded good, so I thought I'd give them a try. Have to say I'm happy I did. They even checked the air pressure on my tires, which is a nice added service. Next time I need any service or repair done on my truck, I'll be coming back to Auto Doctor. I would definitely recommend them. read more

I was in and out in less then 45 minutes (that was with people in line before me). The people there are friendly and very professional. My 2 year old loved playing with the blocks that are provided. The only thing that would have made it better, is if I had a coupon; I dont know if they have them. read more

Reliable, reasonably-priced, friendly service--and taxi service home and back. Can't beat it!!! Highly recommended.

Auto Doctor staff and mechanics are very professional and able. Their prices are in line with industry standards. They are fair and they have never tried to sell me extra work that I didn't ask for. I trust them and I recommend Auto Doctor. read more

I have been taking all my cars here for years. I have always been treated with respect and honesty. Lisa and Ron are the best! I won't take my cars anywhere else to be smogged. read more