I stopped by to return my old battery for the core refund. The store didn't appear busy -- I…read morecounted at least five employees on the floor -- but no one was assisting customers at the counter. There was one customer ahead of me and one behind me, and we waited about 3-4 minutes before anyone came to help. Once I was assisted, the interaction was pleasant and professional. However, it felt like the team was focused on "looking busy" rather than acknowledging customers who were clearly waiting. A simple greeting or "we'll be right with you" would have made a big difference in the experience.

You have a female employee who needs to be fired she refused to accept my returns and told me I had…read moreto return the items at the same autozone I bought them from. She was really rude and wasn't helpful at all. Worst autozone.

Got great service coming here Jason helped a lot great guy, great customer service. Would recommend…read morehim to others if help needed

They are not helpful and to slow and lazy we had to go too ORielly down the street there they were…read morevery helpful

Sometimes I'm sad, sometimes smiley Sometimes I'm slow,…read moresometimes wily But when I need a part For me or my tart I will always come to O'Reilly This is the O'Reilly located on Bellaire way out west of Houston, a couple miles west of Belt 8, in Alief which is a pretty multi-ethnic part of town containing a lot of Vietnamese population. And it's really Anais little store with decent service and your average O'Reilly prices. They had what we need it and we appreciated them being here for sure. Owned by Bill = 1 star. Oh wait, they're not? Okay then I like them.

I always visit this location, and I've NEVER had a bad experience until today. I visited today to…read morehave my hood popped opened so I could have my battery checked, and put coolant in, however, I was not able to do that. Upon entering the store, no one was in line, I bought the item I wanted and when walking to the register, Kona, greeted me and asked me if I needed help with anything more. I asked her if she had anyone that could assist me with opening my hood due to said reasons, to which she happily obliged to help me herself. She was outside for a good 7 minutes, struggling with my hood, and as she's close to getting it open, a man named Luis, walks outside and stares at her for a second, before snakily walking up to both of us. Radiating off of him was pure, peon energy. I just knew he was going to say something to her. The energy was so strong you could almost smell it off of him. Smelled like straight up Bitch. He sees her working on my hood, and stupidly asks her what she's doing. Uh, she's helping me. What else could she possibly be doing with her arms inside my engine bay, up to her elbows trying to unstick my hood latch? Chillin'? Catching some rays? I inform him, myself, what she's doing, he straight up ignores me, and asks her again. LOL okay! Now she responds with the same exact answer. He then responds "You've been out here too long; you need to go back inside and help the customers. There's a line." So i'm like how unprofessional. Why are you berating her in front of a customer? Why aren't you helping on the registers Mr. Manager? Fill in where you fit in. And that's exactly what I ask him. To my amusement, he replies that he can't take her place. He cant help me. And i dont need to ask him why he cant. When I tell you I had to dig deep to keep all kinds of intrusive thoughts from winning over me, I dug past the core of hell itself. So again I ask him, okay she can go help on the registers, can you help me with my hood then? Again, his response? Nope. Okay cool. They go inside, and I walk inside to see what type of fire theyre working with. There is only two people in line. Three people, including Luis, are behind the registers. There is no line. There is no fire. And Kona? Idk where she was but she was not on the registers. What? Did he get all butthurt and send her to the back because I spoke up for her? Was his ego so bruised he had to small man syndrome a young girl? Wild. Due to that, my battery never got checked, my hood never completely opened, and i was not able to put the coolant, that I had purchased, from this exact same location a few weeks prior, into my car. Luis left me in a safety hazard. A Rut. When I tell you I drove 30 minutes home with my car like that? I did. What else was i supposed to do? I waited outside for 25 minutes to see if he'd send someone else to come assist me in the meantime or if he himself would come outside to check if i was still there and needed assistance by the time his "line" cleared out. Nope. Nothing. So I left. I don't care what problems he's having with women in his personal life, that's not my issue to bear, but if you want to take out your frail ego out on women then maybe working at a place you will eventually service a woman, isn't for you. Maybe working with women isn't for you. Maybe try a gay bar. That seems right up his ally. How unprofessional, how disgusting, how petty, how unnecessary. It would've taken NOTHING out his time, to switch places with Kona and assist me while she went back to the registers. But no. Look, treat your wife and kids like that, not me. I am not her.

Went there for the first time on Monday. While waiting for help. This employee was helping someone…read moreand cussing a whole lot. So I when I get to counter another guy helps me unprofessional as well Takes his mask off to answer my questions I said to him....... why are you taking off your mask He says so you can hear me I said I can hear you. He was like ma'am as if am a problem to him for saying that. (Signs says must wear mask) I said to him this must be mom and pop cause y'all so ruled and disrespectful Paid something for someone and lefted UNPROFESSIONAL POINT BLANK THEY DONT CARE ABOUT CUSTOMER SERVICE Wiliest and bissonet Houston

Came in I am a woman so off the bat they think we don't know anything about cars . VICTOR Asian guy…read moreis super rude to begin with . Ask for a part I had already called for tells me he only has the $160 part not the $60 I was told over the phone that was available. Ask him for any other part rushes me and is like is that all you need starts naming the parts I said is that all you need I'm like what is wrong with u continues to be rude so I just tell him to give me the part and forget the other if I really didn't need it I wouldn't have bought it . Go somewhere else this place is full of rude douchebags l. Not my fault he has to work there should of done better with ur life azzhole

Really love this place my mom went to auto zone they didn't help her to change her window blade but…read morethanks to this place really help her now she is happy now she can't drive in the rain with no problem.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The staff is attentive and friendly and the repair rates are reasonable. I've had several repairs…read moreperformed on multiple vehicles and have yet to experience a negative result.

Shoutout to Right Auto Diagnostics for keeping my vehicles in the best conditions throughout the…read moreyears. I highly recommend them if you want your vehicles to last!

This is by far the worst advance auto parts store in Houston! I highly recommend you go elsewhere…read more I stood in line for 15 minutes with three other people behind me then when I was next in line (2 cashiers working) the lady had the nerve to say, "hold on for a moment"while she spent time clearing up a pricing issue from the previous customer on the shelves...so I had to wait for the other cashier to finish with their customer! Absolutely ridiculous, I said I will never go back.

I've been different Advanced auto parts and I always pick them over any other competitor since I've…read morebeen driving. But this location has poor customer service. I came in with concern about my check engine light. And I don't mind a wait. Cars are complicated. But when it came to me the guy named Joe help me out but never acknowledge with my boyfriend. He ask me boyfriend what kind of car it was and when it started happening. I answered the questions and told him when it all started. When he hooked up everything he continued to talk to my boyfriend like I had no clue what to do with my car. And as soon as he was done a had a few more questions to deal with my car. I want to buy a few more items and he walked away from me. So I picked up 3 more items that I also needed for my car. (But I understand they are only there to make sales, but no need to NOT make an effort to see what a person needs.) I'll take my time and money elsewhere.