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    Auto Empire

    2.3 (8 reviews)
    Closed 9:30 am - 8:00 pm

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    Gill Chevrolet

    Gill Chevrolet

    (3 reviews)

    I normally don't leave reviews, but this experience needs to be shared…read more I purchased a vehicle from this dealership in October and recently reached out to request copies of the pre-purchase inspection/reconditioning records. In California, dealerships are required by the California Department of Motor Vehicles to maintain vehicle transaction records for at least 3 years, so this shouldn't be a difficult request. When I called around 1:00 PM, I spoke with "Raj," who identified himself as the only manager. He said he was busy with a sale and would call me back--but didn't even ask for my name or number until I pointed that out. I provided my information and never received a call back. At 5:30 PM, I called again (well before their posted 7:00 PM closing time). I was transferred back to Raj, who didn't recognize me, didn't ask for my vehicle or details, and immediately said there were "no records." The interaction felt dismissive and unprofessional. My husband then took over the call, explained clearly what we were requesting, and again Raj insisted nothing existed. For a dealership to claim they have no records tied to a recent sale,especially for a pre-owned vehicle that should have undergone inspection is concerning. Being told to "call Monday and speak to the front desk" only added to the confusion. How does a manager not know where or how these records are kept? This experience reflects a lack of professionalism, communication, and basic accountability. I hope ownership takes this seriously and addresses both the record request and the customer service issues here.

    We purchased a 2017 Cadillac Escalade in November 2025, and we're already looking to sell it and…read moremove on. Before buying, we specifically asked the sales associate if the SUV had any issues or leaks. We were told everything was fine. We were also only given a 3‑day return window, which wasn't nearly enough time to uncover the problems this vehicle actually has. Shortly after the return period ended, we found out the transmission needs to be replaced, the shocks are blown, and the A/C doesn't work at all. These are major issues that should have been disclosed upfront. On top of that, we purchased the pre‑paid maintenance plan because we were told it would fully cover routine services like oil changes. When we took the Escalade to another Chevrolet dealership, we were informed that boxes on the maintenance contract were checked incorrectly -- meaning the plan doesn't cover what we were promised. We are still dealing with that mess. Overall, this has been an extremely frustrating and disappointing experience. If you're considering buying from this dealership, make sure you get a full inspection and double‑check every detail of your paperwork before signing anything.

    Auto Empire - usedcardealers - Updated May 2026

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