I bought a car from this dealer in September. It overheated on the way home. At the dealer's…read moresuggestion I added coolant, then paid $400 for brakes because the car wouldn't pass NY inspection without them. The car overheated again two weeks later. It wasn't leaking or seeping into the oil - it was going out the exhaust. The car had a blown head gasket. 3 weeks without a car, getting dodged by the dealer and the worthless warranty company. The dealer's last words to me? "If you drive a car hot you will blow head gasket" ?!?!?!? IT HAD A BLOWN HEAD GASKET WHEN I BOUGHT IT. I hired an attorney.

Long story short, my search for a new van landed me at Best Choice Auto Sales all the way in Tacoma…read moreWashington , which is about a hundred miles away from my home. As luck would have it my phone was dead and our OBD reader died while looking at other vehicles . I chose what I thought was a nice fan we gave it a brief test drive because the gas light was on and I didn't want to end up on the side of the road . I am not familiar with big cities had no idea where other roads are wasn't even sure I would be able to find my way back after driving a couple blocks so I was not going to go try to find a big freeway . Everything seemed okay except the Delight was flashing which nobody seemed concerned about . I couldn't google it because I had no phone . I purchased this vehicle with everything that I had saved and borrowed and more . After arriving home I looked up the light and found it was a transmission issue . At that point the dealership was saying they sold me a perfect car and never had any problems they did not want me to take it to my own mechanic . They wanted me to bring it back to theirs . They wanted a single mother to drive a possibly unsafe vehicle 100 miles back to have their mechanic look at it . My mechanic said that it was a transmission issue possibly just the pressure switch or more and then there were some other issues also they advised me not to drive it . So it has sent since May and it is now October. I have recently been forced to drive it but have not taken it past the four miles to the store and work that are close to my home . I do not take it over 40 miles an hour because when I do there is a shutter . But I have special children , School meetings, work, groceries and medical appointments . I have had to postpone several important medical appointments because I cannot make it to them because I have no vehicle that will drive that far . I have avoided driving it as much as possible have only driven it a handful of times for those short distances and now the check engine light is on and it's throwing over 20 codes . When I went to go drive it after it been sitting since May in my drive , I noticed so many dings and scratches all over it . They were not no there was rust showing underneath . I suspect that they had been covered up by the dealership so the van looked better when I bought it . As well as all its other problems that had seem to have temporary fixes just long enough for somebody to drive it and buy it . The dealership refused to work with me , even after being contacted by the Attorney General they refused mediation . I feel very taken advantage of because I am a single mother and a woman . Plus I live far enough away I cannot possibly go into the dealership to speak in person . They have thrown insults at me , they have called me rude and hostile and in my writings to them anybody can see that I have been anything but . I have been totally screwed by the steelership and now I am pretty much stuck with no vehicle and no way to go to work or medical ​ . Do not purchase a car from these people .

Fair pricing and I felt like they really went above and beyond to work with me as they knew both me…read moreand my mom are frontliners. This is the second Honda that my husband and I have purchased from DCH and I believe the 4th Honda the family has purchased from this dealership. I have no issues at all. Everything was on the "up and up". I felt like all the sales people were honest. Nothing felt "slimy" or "shady", and they were able to work with me to get me a beautiful new car that is perfect for my family since had "outgrown" the old one.

Stopped in to get some parts for my Honda. Originally talked to Justin over the phone who was very…read morehelpful with what I needed. When I came in I met Glenn in the parts department. Also super helpful and knowledgeable. Once I provided what I needed he got me parts. Fantastic customer service. I'll definitely be back.

Me and my fiancé went to look at a car. We loved the car and my fiancé wrnt the next day to buy the…read morecar . He had the car for two hours and check engine light came on . Je called the sales people and wanted him to tale car to someone in Bayonne to look at it stating it's just a sensor but in all actuality it was the timing chain ( which is not a quick fix). He took car back and demanded his money in which he paid in cash.. They gave him a check instead of cash . I will never refer anyone to them mainly because we asked before we bought car if the timing chain was changed the dealer said yes they cars are throughly checked before they put them put out on lot .

Purchase a vehicle from them in February Vehicle has a lot…read moreof pending issues that are not covered through the warranty provided Warranty does cover anything

I have to say it was a really great experience trading our car. Jude our sales representative was…read morevery kind and helpful. Meagan also was very helpful. I would definitely recommend DCH group.

One of the most professional and best managed dealer groups I have ever worked with... Plus they…read morehave several community outreach programs going on in collaboration with organizations such as SADD, and the Flagship DCH Auto Group promotional campaigns designed to prevent teenagers from engaging in distracted driving. When I visited the DCH Auto Group headquarters, their lobby area contained several display cases and the walls were lined with J. D. Power and Associate consumer satisfaction awards, Independently judged Dealership awards, and a variety of other credentials that DCH is rightfully proud to display. While working with the DCH dealership General Managers on improving their digital marketing activities, I was surprised to learn about the many systems they have put into place to both monitor and assure customer satisfaction in their sales and service departments. I am very familiar with the way car dealerships are managed and operated and can confidently recommend the DCH Auto Group dealerships as amongst the best in America when it comes to their commitment and execution of customer service and satisfaction monitoring processes.

Great staff, great cars, great prices. No issues with cars bought, have had my first for almost 5…read moreyears now, Will return!

Bad Experience ! This vehicle is easily repairable hmmm I…read morehad doubts but Steves son reassured me it will be very easily repairable, that was not true and at the end of the day it was a big lie ! That was the first lie, the second lie I have been told that because previously I have purchased another vehicle. I will get a better price, big lie. very deceptive people, stay away. Do yourself a favor and a fine honest people that you can do business with, and you will not regret it. Just in parts over $ 6,000 bj c

Service staff are very nice but I am not always sure they are telling me what my car really needs…read more Prices are super high.

BUYER BEWARE!!! THERE IS A REASON THIS DEALERSHIP HAS a 3.7 RATING!! The "floor Manager" coerced my…read morewife and I to give a 5 star rating before the transaction was complete!! and its obvious why, once they sell you the car they disappear and avoid you! they have the worst customer service, so this floor manager is essentially BUYING reviews which goes against FTA law to try and make them look good. Ive been getting the run around from Glenn and Alex for 2 months! they broke a part on the car I bought made it seem like it was my fault but after a photo review It turned out they were LYING!! they told me they would reimburse me after I bought the part and still nothing! Its been 2 months!!

Boros and Chantal were very courteous and even arranged shipping to my home at a reasonable price…read more The car runs great and was cleaned inside and out. Seemed recently waxed. Runs so quiet and smooth. So far over 1000 miles and no problems. Love it!

I'm shocked they have any stars I couldn't get them to reply…read moreto my email Terrible customer service and they don't even open their messages?

Do I recommend this place? Can't say I do. Here's what I witnessed there yesterday while trying to…read moreget some customer service issues addressed. An elderly woman is there with her son. A saleswoman is getting pushy with the woman. Woman wants time to think, saleswoman pulls out all the aggressive techniques, pushing her to sign immediately. Another couple was also waiting around for a customer service issue. (If you have a customer service issue you spend a lot of time waiting. Because that's not where they make money. So they just let you sit around all day waiting.) The husband expresses some support, telling the salesperson to back off and let the woman think if she wants. Immediately, another man, apparently a Payless employee, jumps up and starts lambasting both men to stop harassing the saleswoman! (It was pretty clear that the only person harassing was the saleswoman! Until this guy jumped up anyway.) The son and husband both affirm their position, and this Payless employee gets into the husband's face, asking if he wants to take it outside and settle the matter there! I couldn't believe what I was seeing. Neither could the saleswoman, fwiw. She was astonished too. Apparently this was outside the aggressive sales playbook. Anyway, the husband managed to diffuse the situation and the aggressive employee went outside himself. My customer service issue was not satisfactorily resolved. Neither was the other couples. So, all I can say is, be careful going here. You'll get pushed into something you regret and then neglected when it doesn't work.

Payless auto sales aka Trophy Auto Lounge : This dealership's pricing practices are extremely…read moremisleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a "finance coupon recovery" fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would "meet me in the middle" at $15,000. That tells you everything you need to know. The advertised price is not a real selling price -- it's simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. This dealership appears to be engaging in the exact type of deceptive pricing practices the FTC recently warned 97 auto dealership groups about. The advertised vehicle prices seem to apply only if customers agree to use the dealership's financing, while cash buyers are suddenly hit with inflated pricing, unnecessary add-ons, transport fees, warranty charges, or other questionable costs. The FTC has made it clear that advertised vehicle prices must reflect the true "all-in" price available to all consumers, excluding only government taxes and title fees -- not conditional financing incentives designed to push buyers into high-interest loans. Advertising artificially low prices to lure customers in, only to change the terms based on financing, is misleading and undermines consumer trust. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. It took a lot of restraint on my part not to interfere with the customers next to me who were getting robbed and had no idea.