I have purchased 5 cars from Jeff for myself and my family He is outstanding and now in the…read moreprocess of another would not go anyplace else and I live far from his place

So, you see reviews on here that are good, and some that are bad, and you ask yourself "Which one…read moredo I believe?" My suggestion is believe them all. I also had the experience I'm reading in the negative reviews. Jeff sold me a lower priced Volvo. Buyer beware, I guess. Check Engine within a month, and the engine leaks, and so does the coolant. If you fall for his earnestness, just remember, it's all to get you to sign your money over. Can you get a decent car there? According to the good reviews, it would seem so. But the man looked me in the eye, told me the car I was getting was safe for my college aged daughter. He told me he would be comfortable with his own daughter driving it. He was lying to me. All's fair in love, war, and used car sales, I guess. But these horror stories are true. Just factor that risk in when thinking about buying from this place.

This is not a legit company promise me money is back never gave it to me. My transmission had to be…read morefixed three times. They kept it for months while I was there someone hit my fender. They said they were gonna pay for it. They never did either in Pennsylvania had to take it back-and-forth there. They said they were gonna pay for the gas. I had to get it towed there which cost $1000 didn't pay for that didn't pay for tow fees, which was $160.$60. I had a license plate. They charged me for a license plate and never gave me a refund for that they lied to me so many times Lou and Dave they're ignoring my calls. I should probably report them to the Better Business Bureau and then my engine died because when they redo the transmission, they never put oil in it. Does anybody know what I can do about this? They really suck. They're really skimmers. Don't believe anything. They say terrible company. They should be closed.

I bought a car from this dealer in September. It overheated on the way home. At the dealer's…read moresuggestion I added coolant, then paid $400 for brakes because the car wouldn't pass NY inspection without them. The car overheated again two weeks later. It wasn't leaking or seeping into the oil - it was going out the exhaust. The car had a blown head gasket. 3 weeks without a car, getting dodged by the dealer and the worthless warranty company. The dealer's last words to me? "If you drive a car hot you will blow head gasket" ?!?!?!? IT HAD A BLOWN HEAD GASKET WHEN I BOUGHT IT. I hired an attorney.

Stopped in to get some parts for my Honda. Originally talked to Justin over the phone who was very…read morehelpful with what I needed. When I came in I met Glenn in the parts department. Also super helpful and knowledgeable. Once I provided what I needed he got me parts. Fantastic customer service. I'll definitely be back.

I had a very disappointing experience with DCH Academy Honda in Old Bridge…read more I was in active email communication with a salesperson regarding a 2017 Toyota Prius Prime and scheduled a visit to see the vehicle. Prior to today, communication was frequent and responsive. When the online scheduler asked for my phone number today, I explained that I preferred to continue communication via email, which had been working fine. Unfortunately, no one contacted me to let me know the vehicle had been sold, despite knowing I was planning to come in. I drove to the dealership only to be told upon arrival that the car was no longer available. This was a waste of my time and could have easily been avoided with a simple email. Transparency and basic courtesy go a long way when customers are making the effort to visit in person. Based on this experience, I would recommend confirming availability very carefully before visiting.

Me and my fiancé went to look at a car. We loved the car and my fiancé wrnt the next day to buy the…read morecar . He had the car for two hours and check engine light came on . Je called the sales people and wanted him to tale car to someone in Bayonne to look at it stating it's just a sensor but in all actuality it was the timing chain ( which is not a quick fix). He took car back and demanded his money in which he paid in cash.. They gave him a check instead of cash . I will never refer anyone to them mainly because we asked before we bought car if the timing chain was changed the dealer said yes they cars are throughly checked before they put them put out on lot .

Purchase a vehicle from them in February Vehicle has a lot…read moreof pending issues that are not covered through the warranty provided Warranty does cover anything

I have to say it was a really great experience trading our car. Jude our sales representative was…read morevery kind and helpful. Meagan also was very helpful. I would definitely recommend DCH group.

One of the most professional and best managed dealer groups I have ever worked with... Plus they…read morehave several community outreach programs going on in collaboration with organizations such as SADD, and the Flagship DCH Auto Group promotional campaigns designed to prevent teenagers from engaging in distracted driving. When I visited the DCH Auto Group headquarters, their lobby area contained several display cases and the walls were lined with J. D. Power and Associate consumer satisfaction awards, Independently judged Dealership awards, and a variety of other credentials that DCH is rightfully proud to display. While working with the DCH dealership General Managers on improving their digital marketing activities, I was surprised to learn about the many systems they have put into place to both monitor and assure customer satisfaction in their sales and service departments. I am very familiar with the way car dealerships are managed and operated and can confidently recommend the DCH Auto Group dealerships as amongst the best in America when it comes to their commitment and execution of customer service and satisfaction monitoring processes.

Great staff, great cars, great prices. No issues with cars bought, have had my first for almost 5…read moreyears now, Will return!

Bad Experience ! This vehicle is easily repairable hmmm I…read morehad doubts but Steves son reassured me it will be very easily repairable, that was not true and at the end of the day it was a big lie ! That was the first lie, the second lie I have been told that because previously I have purchased another vehicle. I will get a better price, big lie. very deceptive people, stay away. Do yourself a favor and a fine honest people that you can do business with, and you will not regret it. Just in parts over $ 6,000 bj c

Service staff are very nice but I am not always sure they are telling me what my car really needs…read more Prices are super high.

They keep reporting my review on Google so here it is again:…read more This review is for the salesman Zeke. Zeke once called my office asking for a quote for his client. His client just came to America few weeks ago and had NO credit score, so of course the insurance is going to be high because he has no record of credit here in the United States of America. I proceeded to tell them the price (it was very high because once again, no credit history in USA) and he spoke to me like I was stupid. He said something along the lines of "Do you hear the price you're saying right now?" Like yes, I'm not deaf and I'm literally just reading off the generated quote my company is offering him. He then said that he's been working in this industry for "so many years" so he knows more than me. He is a car salesman; I had to take a course, and pass a state test to get my license to sell insurance. So not quite the same. Since he knows so much about my industry, then why didn't he take into consideration that his client (no driving history with DMV, no Credit score) is someone that reputable auto insurance companies do not want to insure because they do not want to take on that risk. After berating me again and again, he also told me that I will be "hearing from him" and then he hung up. Ok. What an unpleasant person. The way you treat others is a reflection of yourself. Zeke, how about you don't berate another professional next time just because they conveyed information to you that you did not like. If I go to Walgreens to pick up something and see that the price is too high for me, I simply just walk out and find somewhere else to purchase it. Same thing could be applied in this scenario. I'm sorry that you had to take more time out of your day and call different insurance companies to get this client his car insurance so he can drive off the lot. I know you want to close as many deals as can each day, but that doesn't give you a pass to treat someone else in the process like they are beneath you.

I'm shocked they have any stars I couldn't get them to reply…read moreto my email Terrible customer service and they don't even open their messages?

Boros and Chantal were very courteous and even arranged shipping to my home at a reasonable price…read more The car runs great and was cleaned inside and out. Seemed recently waxed. Runs so quiet and smooth. So far over 1000 miles and no problems. Love it!

Do I recommend this place? Can't say I do. Here's what I witnessed there yesterday while trying to…read moreget some customer service issues addressed. An elderly woman is there with her son. A saleswoman is getting pushy with the woman. Woman wants time to think, saleswoman pulls out all the aggressive techniques, pushing her to sign immediately. Another couple was also waiting around for a customer service issue. (If you have a customer service issue you spend a lot of time waiting. Because that's not where they make money. So they just let you sit around all day waiting.) The husband expresses some support, telling the salesperson to back off and let the woman think if she wants. Immediately, another man, apparently a Payless employee, jumps up and starts lambasting both men to stop harassing the saleswoman! (It was pretty clear that the only person harassing was the saleswoman! Until this guy jumped up anyway.) The son and husband both affirm their position, and this Payless employee gets into the husband's face, asking if he wants to take it outside and settle the matter there! I couldn't believe what I was seeing. Neither could the saleswoman, fwiw. She was astonished too. Apparently this was outside the aggressive sales playbook. Anyway, the husband managed to diffuse the situation and the aggressive employee went outside himself. My customer service issue was not satisfactorily resolved. Neither was the other couples. So, all I can say is, be careful going here. You'll get pushed into something you regret and then neglected when it doesn't work.

Payless auto sales aka Trophy Auto Lounge : This dealership's pricing practices are extremely…read moremisleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a "finance coupon recovery" fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would "meet me in the middle" at $15,000. That tells you everything you need to know. The advertised price is not a real selling price -- it's simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. This dealership appears to be engaging in the exact type of deceptive pricing practices the FTC recently warned 97 auto dealership groups about. The advertised vehicle prices seem to apply only if customers agree to use the dealership's financing, while cash buyers are suddenly hit with inflated pricing, unnecessary add-ons, transport fees, warranty charges, or other questionable costs. The FTC has made it clear that advertised vehicle prices must reflect the true "all-in" price available to all consumers, excluding only government taxes and title fees -- not conditional financing incentives designed to push buyers into high-interest loans. Advertising artificially low prices to lure customers in, only to change the terms based on financing, is misleading and undermines consumer trust. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. It took a lot of restraint on my part not to interfere with the customers next to me who were getting robbed and had no idea.

We saw a Toyota rav 4 posted. I contacted Fabricio. He was getting annoyed when I was asking for…read morethe carfax report. When , we personally met him , and I asked for the carfax report again , he started to nag at me that he would lose a lot of money if he provided every customer w the report ! I'm like , can you just screenshot the report and text it to me ! He's like , oh yeah , I guess I could ! What a dummy. Then , we made arrangements to have our mechanic inspect the car , he came to get the car inspected , because I'm sure that he wanted the free inspection at my expense! As usual , he was in a foul mood , but smiling , not engaging! I don't understand why he is in business dealing with people , when he has absolutely the worst personality and very unfriendly, almost hostile to be honest. Hope this helps someone who is considering to do business with him.

Car Point Automotive Group in South River, NJ gave me the most amazing experience from start to…read morefinish. I honestly wasn't sure I would get financed, but they went above and beyond and made it happen. The entire process was smooth, transparent, and stress-free. Huge thank you to Victoria in Sales for being attentive, patient, and on top of everything, and Steve in Finance for working his magic and getting me approved. If you're looking for a dealership that truly takes care of you, this is the one. Highly recommend!