Fair pricing and I felt like they really went above and beyond to work with me as they knew both me…read moreand my mom are frontliners. This is the second Honda that my husband and I have purchased from DCH and I believe the 4th Honda the family has purchased from this dealership. I have no issues at all. Everything was on the "up and up". I felt like all the sales people were honest. Nothing felt "slimy" or "shady", and they were able to work with me to get me a beautiful new car that is perfect for my family since had "outgrown" the old one.

Stopped in to get some parts for my Honda. Originally talked to Justin over the phone who was very…read morehelpful with what I needed. When I came in I met Glenn in the parts department. Also super helpful and knowledgeable. Once I provided what I needed he got me parts. Fantastic customer service. I'll definitely be back.

Me and my fiancé went to look at a car. We loved the car and my fiancé wrnt the next day to buy the…read morecar . He had the car for two hours and check engine light came on . Je called the sales people and wanted him to tale car to someone in Bayonne to look at it stating it's just a sensor but in all actuality it was the timing chain ( which is not a quick fix). He took car back and demanded his money in which he paid in cash.. They gave him a check instead of cash . I will never refer anyone to them mainly because we asked before we bought car if the timing chain was changed the dealer said yes they cars are throughly checked before they put them put out on lot .

Purchase a vehicle from them in February Vehicle has a lot…read moreof pending issues that are not covered through the warranty provided Warranty does cover anything

I finally got everything finalized and my tags. Due to covid it took a long time. I am leaving a…read morefive star review because they could have sent me away as all the other big name dealerships have in the past. They worked with me. They got me financing that was lower as I have ever been quoted in the past. Gregory is the man there he got all my stuff figured out when other people couldn't. Yes there was fees yes it took a while to finalize. They put me into my truck on day one and I was happy waiting for my paperwork to finish. One thing to watch for is if your vehicle is from Canada the warranty may not transfer so be diligent in your research. With all the fees it was well below blue book.

Very disappointing experience with this dealership…read more The price was presented clearly at first as an out-the-door deal, but everything changed at the final stage after the paperwork process. Additional fees were added that significantly increased the total cost, even after everything was already agreed. This felt very misleading and not transparent at all. The communication was not consistent from the beginning to the end of the deal.

Do I recommend this place? Can't say I do. Here's what I witnessed there yesterday while trying to…read moreget some customer service issues addressed. An elderly woman is there with her son. A saleswoman is getting pushy with the woman. Woman wants time to think, saleswoman pulls out all the aggressive techniques, pushing her to sign immediately. Another couple was also waiting around for a customer service issue. (If you have a customer service issue you spend a lot of time waiting. Because that's not where they make money. So they just let you sit around all day waiting.) The husband expresses some support, telling the salesperson to back off and let the woman think if she wants. Immediately, another man, apparently a Payless employee, jumps up and starts lambasting both men to stop harassing the saleswoman! (It was pretty clear that the only person harassing was the saleswoman! Until this guy jumped up anyway.) The son and husband both affirm their position, and this Payless employee gets into the husband's face, asking if he wants to take it outside and settle the matter there! I couldn't believe what I was seeing. Neither could the saleswoman, fwiw. She was astonished too. Apparently this was outside the aggressive sales playbook. Anyway, the husband managed to diffuse the situation and the aggressive employee went outside himself. My customer service issue was not satisfactorily resolved. Neither was the other couples. So, all I can say is, be careful going here. You'll get pushed into something you regret and then neglected when it doesn't work.

Payless auto sales aka Trophy Auto Lounge : This dealership's pricing practices are extremely…read moremisleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a "finance coupon recovery" fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would "meet me in the middle" at $15,000. That tells you everything you need to know. The advertised price is not a real selling price -- it's simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. This dealership appears to be engaging in the exact type of deceptive pricing practices the FTC recently warned 97 auto dealership groups about. The advertised vehicle prices seem to apply only if customers agree to use the dealership's financing, while cash buyers are suddenly hit with inflated pricing, unnecessary add-ons, transport fees, warranty charges, or other questionable costs. The FTC has made it clear that advertised vehicle prices must reflect the true "all-in" price available to all consumers, excluding only government taxes and title fees -- not conditional financing incentives designed to push buyers into high-interest loans. Advertising artificially low prices to lure customers in, only to change the terms based on financing, is misleading and undermines consumer trust. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. It took a lot of restraint on my part not to interfere with the customers next to me who were getting robbed and had no idea.

I visited several different dealerships over Labor Day weekend. This dealership was rude and…read moreunprofessional. I was interested in leasing a small SUV after test driving the Trax asked what I could expect to pay monthly on a lease. He quoted a number without asking what I was putting down or what my credit score was which I found surprising. When I said that was much more than I wanted to pay he said it was the lowest I could expect to pay. When I got up to leave the shady manager followed us out and said "come back and talk" I told him you already told me you couldn't possibly do better so no point! They are shady and unprofessional. I bought what I wanted from a another dealer within my budget.

I wish I could separate the sales department and the service department. The sales team is a solid…read more5 stars, very helpful and probably the most trust worthy in the state of New Jersey. However the service department is so bad it would be funny if it wasn't my fully loaded 2ss camaro being the bad end of the joke. Most recently I visited because of my interior having multiple bad rattles. I pointed out that this is factory sound system and that the rattles occur at half volume 3/4 bass. The dealership excitedly told me that they had simply turned down the bass and that the problem was solved. Additionally my seat needs to be replaced and my infotainment system likes to freeze. It's been about a month since i visited the dealership during which nothing was done except for a promise to call me back. Still no call back and I have left messages

DO NOT USE QUALITY CHEVROLET FOR COURTSEY DELIVERIES! Not only did the charge me $1000 for my brand…read morenew Vette to be delivered to their NJ location, here are some other great things they gave me for my money: -Corvette was dirty inside and not prepped for delivery even though they knew for days I was coming to pick it up. -Exterior was dirty with sap and bird droppings / not washed. -Paint chip damage on Quality Chevy dealer installed rear wing. -Circles on roof and hood into paint. -Grease from technician on center console, door, inside roof, handles (detailer cleaned inside while I was there but still was dirty). -Fingerprints on paint from where wing was installed. -Factory window sticker not removed. -No demo of accessories. -Wheel pressure was 38 38 39 40. Recommended is 30. -Stuck Quality Chevy sticker on paint when I didn't even buy it from them. -Overall rude treatment from NJ staff (Nancy, Management, Cashier having to put 6k in a counting machine). After speaking to rude Nancy that following Monday to address above, I was told that "I" was the problem. (All of my phone calls are recorded and available to show that I was polite but firm in my requests to obtain my vehicle from them; they had it for some time before notifying anyone of having it). My phone msgs / e-mail were NEVER returned from any ownership or management to address / rectify the above issues. Unfortunately I had to escalate my concerns to GM. I implore anyone using this dealership to look elsewhere.

I just purchased my first car today with the help of Beth. She was so sweet and made my experience…read moresuper smooth!!

Great staff, great cars, great prices. No issues with cars bought, have had my first for almost 5…read moreyears now, Will return!

Bad Experience ! This vehicle is easily repairable hmmm I…read morehad doubts but Steves son reassured me it will be very easily repairable, that was not true and at the end of the day it was a big lie ! That was the first lie, the second lie I have been told that because previously I have purchased another vehicle. I will get a better price, big lie. very deceptive people, stay away. Do yourself a favor and a fine honest people that you can do business with, and you will not regret it. Just in parts over $ 6,000 bj c

I got an oil change today and had an excellent experience. My mom got hers done here the week prior…read moreand recommended it to me. So happy I came here! I was in and out so quickly and there was a nice waiting area (that was clean and smelled nice). James P., James G., Kevin P., and Nick C. - all very friendly gentleman who worked on my car. I usually don't like going to auto places (can be very intimidating) but that wasn't the case here. Honest, straightforward, kind, and efficient service. Prices are clearly listed/broken down. Thought it was very reasonable.

Went here for a simple oil change have came here before with no problem but this time the new…read moremechanic I never seen here goes to pop my hood and double clicks hood latch and broke it off now I can't open my hood and just sent me on my way without trying to help me at all just backed my car out and told me to go to a mechanic to get it fixed