I brought my truck in with a minor concern about my Ford 10R80 transmission lightly lurching into…read moregear--no real issues, just asking questions. Smitty's recommended a fluid and filter change, which I agreed to. After that service, I started having major problems--fluid leaking and burning off the exhaust, plus shifting issues. I brought it back multiple times. First they said fluid level was fine, then blamed a pan gasket, then eventually told me it was "normal" for the transmission to boil over and vent fluid. That's absolutely not normal. Communication was poor (I waited 2.5 days with no update), and when I picked it up, they acted like they just wanted it gone. One employee even walked away mid-conversation, and the service writer shrugged when I asked if they were blaming me. I took it to another shop--they immediately identified it was overfilled, corrected it, and the problem was completely resolved. I then towed my tandem ice castle and went on a road trip over 2,000 miles with zero issues. Bottom line: I went in with no real problem and left with one. Would not recommend.

Helped us avoid a scammer selling a used truck with a bad transmission. Their help was very much…read moreappreciated.

This shop is truly what all mechanic shops need to strive to be. Customer service is top tier and…read morealways with amazing pricing. Don't go anywhere else for your vehicles needs. They truly care about the customer and not the money they can steal from your wallet

I read the reviews and had high hopes for this mechanic. I brought my car in to help diagnose a…read moresquealing belt and fix this issue. I dropped it off on a Thursday and received no update until I called them the following Monday. They told me my car was ready to go and they had tried to call that Friday however I have no missed call or voicemail. When I picked up my car they said their technician couldn't recreate the issue and my belts are fine. Unfortunately I had to take my keys, and drop off my rental before coming back to take my car afterhours. I should have started it up when I got my keys because after returning immediately the squealing was present and only got worse after I drove. I left them a voicemail immediately asking them to call me back so we can resolve this issue. A full week has passed with no word from them. TLDR: I paid $107 for an oil change I didn't ask for, my issue was unresolved, and they need to get their ears checked because my belt is still singing!

My mother-in-law recently had a very bad experience with another local car shop in town. The local…read moreshop completely tore the car about and was unable to fix the issue, they sent i to thunder rays to repaire problem. Thunder rays was very courteous the whole time and worked as quick as possible to correct the issue. Thunder rays even went out of their way to talk to the other repair shop to get them to foot the bill for the issues they created when they tried to fix the car in the first place. Saved her from having to pay a potentially enormous bill, saved alot of money! Will absolutely be returning and will tell others to come here with any vehicle issues!

I love Ray. Had a windshield wiper problem that needed resolved ASAP. Ray repaired it ASAP so…read morethat I was able to make my trip to Noonan ND the next day as planned. Super nice man, super great help. So thankful for his shop!

excellent service and customer care. they are efficient, considerate, and provide high quality work.read more

They are my go to mechanic. I feel like they do a good job of taking care of my car and not…read moreselling me services I do not need.

They cross threaded the oil filter on my car and when i called them they denied any responsibility…read morefor the mistake

Very quick oil change, and very thorough service. They checked a long list of items and even reset…read morethe oil life percentage on the car's computer. I'll be back.

Love this place. They are extremely helpful whether it's a simple oil change or something more…read morecomplex. I have had nothing but fantastic service. If you are looking for a place that has experienced technicians but a small town feel then I think you would like this place.

This place was recommended by word of mouth, but I was cautious. They had a lackluster waiting room…read moreand iffy pricing but the customer service person was polite. I took an older ride there, that I just wanted drains and/or flushes done, I was told all types of things were wrong, the first professional car opinion did not state. I was told from the get go that draining transmission fluid was going to be much cheaper than flushing it, and was quoted about $80. Then when I refused to replace the dangerous steering rack issue, the price somehow jumped to $120, they said they made a mistake. I thought that's convenient. During this time, while waiting for pricing and diagnosis, 2 customers came in and paid their bills. Each person was forced to pay about $400-$600 (1 even asked why the price had changed). Maybe an average price per head? With the fix above plus my drains would have come to $480. I refused that "service", but it seems others were not. With all Mechanics know your car and be able to self diagnosis things like steering shakes, battery issues vs alternator, pump noises, whinny breaks. Don't be taken advantage of. Don't spend your money here. There is much better in Grand Forks, ND!

Had my vehicle towed to this place. IT sat for 2 days with no word from the mechanic. When he was…read morecontacted all, we kept getting was he hasn't had a chance to look at it. We took everything off so that they could get to the part to replace it. It should have taken only a couple of hours. Called on the second day, received some excuse that he has not had a chance to look at it and would not be able to until Monday afternoon. That is having my vehicle for 5 days before it is even looked at. Pathetic, unreliable, and not trust worthy. I will be bringing it somewhere else. This company does not deserve my business or hard earned money. Once he looked at it almost a week later, was told other things were wrong and needed replaced. Received a call 2 days later, went to pick up the vehicle, and it magically worked fine. Brought it to another mechanic shop to hook it up to the computer, there was nothing wrong with it. Plus, he did NOT lock my doors and over 200.00 worth of things were stolen. All the owner could do was shrug his shoulders and state, well this is a shotty neighborhood.

Paid them to replace my engine. As soon as I drove off, the Check Engine light came on. Also, they…read morescratched my hood all up, then insisted that it was an acceptable thing to do because there were scratches in other places on my car so I obviously shouldn't care. Biggest problem, however, was that they left my starter partially disconnected so I'd have trouble with it, then had the nerve to tell me that my starter was bad and needed to be replaced. I found someone else to replace it and that person found the bad connection. No new starter or parts needed and it's been working fine ever since. The owner is misogynistic and incredibly disrespectful of any customer concerns. I tell anyone who will listen to avoid this place like the plague!

Terrible customer service! The service area has zero clue what they are doing. Bring vehicle in and…read morethe lie about issues , don't find issues, takes them 2-3x to find missing parts, won't hold themselves accountable at all! We've always bought vehicles here, oil changes and Carwashes- they just lost all of that!

15 min recall took all day only got them break the cover to the stearing wheel column.read more

Interstate Towing and Recovery responded when my motorhome developed engine problems while passing…read morethrough Grand Forks, ND. Tim Jenkins, the tow truck driver, did a great job recovering our motorhome. He is very professional and courteous. Great job guys.

Chris was so kind when he came to pick up my broken down vehicle! He cares about your safety and…read moremakes sure you know your vehicle gets to it destination!

Great work and service very fast and no what they are doing tow my vehicle to his shop and got…read moreright on to finding and fixing the problem