Buyer Beware. A lot went wrong on a routine oil change, and I wasn't the only customer having problems there in the time while I was waiting. read more

Beware. Get a second quote. Took my car to get quote for inspection and work which I know it was needed. The quote provided was for over $1,300 and was told the car was unsafe to drive as is and I had to make to make a decision right away if I wanted them to fit it in. The questions I asked were answered vaguely and were not making sense. I took the quote and researched what I was told, it was all BS. The verbal quote was different than the written copy I requested. Shady. (My father is a mechanic.) I took it to another shop and go the work done for $600. Get a second quote; especially if you are a female. Not sure if that is standard practice or just a specific employee. read more

These guys are the best, hands down. I came in to the shop feeling stressed not know what was up with my SUV. Im from sacramento with 3 more days in santa cruz. And not a lot of money to spend. They told me not to worry they would take care of me. And they sure did they fixed my SUV did a alignment. I was back on the road in no time at all. And to show they care I got a text from Paul making sure I made it home safe. Thank you guys for all your help. read more

Super nice team. I can always rely on them to be personable and professional. They're also very kind and will recommend tires within one's budget but still within quality. I like that I can always go-to them for a no charge air fill as well once I have purchased tires with them. read more

I went in for what should have been a straightforward smog check a bit over a week ago and walked out with nearly $500 in charges for services that were unnecessary, dishonest, and flat-out deceptive. The upsell started immediately. I mistakenly thought this business was affiliated with Santa Cruz Tire & Auto when I was flagged down to head into one of their bays. They told me they couldn't perform the smog check until they diagnosed my check engine light, a $380 fee, so I left my truck with them. Hours later, they called claiming the O2 sensor needed replacement--at an additional cost of $280. A few more hours later, they called and insisted the vehicle didn't have enough fuel to recalibrate the computer (despite having a quarter tank) and charged me $20 to add gas. Though when the truck was picked up, the gauge hadn't moved--it was still at a quarter tank! Later, they called again claiming a new code for an oil pressure leak had appeared, quoting me over $1,200 in additional repairs. At that point, I stopped everything and picked up my truck because the entire situation felt increasingly suspicious. Here's where it gets worse: When I brought the truck to another smog shop (because the check engine light miraculously went off as soon as I got the truck home), it failed because the O2 sensor had never been replaced, even though I was charged for it. A technician confirmed no work had been performed. I ultimately had to take my truck to a third shop in San Jose to have the actual repairs completed--paying twice for something I was already billed for here. When my friend posted a review about this experience, I received a response from Paul, the owner, wanting to "make things right." Instead, what I received was constant phone calls during my work hours and no real resolution. To this day, I have not been reimbursed for the charges for work that was never completed. This business is not only dishonest but predatory. They upsell, deceive, and in my experience, exploit women by charging for services that are never performed. It is disgraceful that a company operating under the guise of "customer care" engages in such unethical practices. Do yourself a favor and avoid Auto Express Tire Pros at all costs. They will lie, overcharge, and take advantage of you. read more

Big thank you to Rick T. and Paul for getting my old Cadillac running smoothly again. Especially quick turn around time right before Christmas. Thanks guys! read more

Staff was friendly and service was performed same day with exceptional pricing. Called to see if they were able to service my vehicle the day after a holiday knowing most shops were closed and they exceeded my expectations as a first time customer. Will definitely be coming back for any future issues. read more

Would never bring my car back here. Went in for a simple smog check and when I pulled out of the driveway the entire engine stopped and the red triangle of death showed up on the dash and display screen. Luckily I was able to limp into the parking lot next to me and hadn't made it to the freeway yet. I had them come over and take a look and they didn't know but said to turn it off and on then try again. He also had me Google the error code for him. So I did. It did it again just a few feet down the road so I went the fastest I could at 20mph and pulled back in to their shop. The guy working on cars said I'd have to to leave it so I went to check in with the front desk who basically just shrugged and tried to tell me it needs to be looked at but they don't know when they'd be able to. Obviously this is unacceptable so I said no you need to fix whatever you broke when all I came in for is a smog check and now it barely runs. I have work to get to this week so no you need to make it right and like it was when I brought it in. He tried to argue a little then realized it wasn't going to work and said OK. A few hours later they called and let me know it was probably the battery - not the hybrid one thankfully. But that wasn't right either because I just changed it out a year or so go. So they made something up to appease me rather than admit fault. I went to an auto part store and the guy told me the place probably ran down my battery by accident during the smog test and that's what hybrids do when the battery is dying - shuts everything down to bare minimum so you can slowly get off the road and have it inspected. So don't come here. A 20min simple thing turned into an all day stress event. It's not worth the $20 I saved with a coupon to go through all this BS, I won't ever be returning I don't think... read more

Paul and his team will give you an honest evaluation of your repair needs and execute tremendous service at a fair price with no nonsense or subterfuge. They don't cut corners and will tell you straight up what they can do and what it will cost. For tires, repairs, smog, drive-through oil changes, and other maintenance for all kinds of vehicles, this is the place to go in Santa Cruz, CA! They won't let you down and pride themselves on a job well done! read more

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Best place to take your car! In and out for an oil change. Honest and trustworthy folks. Paul and Larry are the best! They have fixed all kinds of mechanical issues with my cars! read more

This place got my service done in a timely matter, and was very friendly and a great price.

My cars a mini and Corolla always gets serviced here once or twice a year they lasts and Paul the owner makes sure I'm informed well what they will do on my car. You feel like a a good customer here I recommend this place. We need friendly businesses in town for different folks. I'd suggest this one! read more

Another 5 star service. Patched my tire without an appointment. Super friendly service. Great prices. These guys are impressive.

The Ford dealer recommended I take my truck to Auto Express Tire Pros to repair my parking brake issues. This was because my truck is old and the dealer did not have the parts on hand. Shortly after my truck was there I was called and they explained what they saw and what they wanted to do. I was nearby so I stopped in and they showed me what they found and what needed repairing. The work was done quickly, they kept me updated, and the price was very fair. All in all I am very pleased with the complete experience. read more

I have been a customer for several years and have experienced excellent service and often above & beyond assistance. The staff is always professional and helpful. I have had new tires installed and oil changes. I have also come in when I have had other auto issues not sure if they could provide the services and they have. I had trunk lift supports replaced and the other day they replaced the clips that hold the plastic protector below the engine. In that case they got me right in without an appointment and took care of it quickly. Their service fees are very reasonable. I highly recommend having your autos service there. read more

Consistently great service. Quick, dependable and friendly, we have used this business for both of our cars for years now. Highly recommend them. read more

These are my new go to auto experts! Paul and his team are really nice and know their biz. I plan to take my BMW here for as much work as possible. Today they are taking apart my steering column to replace the indicator relay. This is a job not everyone wanted to do. I trust Auto Express. They have a nice clean shop with coffee. Thanks Express! read more

Auto Express Tire Pros - Auto Express Soquel Ave. Great Service! - Auto Repair Near Me - Santa Cruz, California

Always quick and efficient with oil changes on my cars. Friendly staff and helpful. They also repaired nails in tire quickly on 2 different occasions. I have recommended them to family and friends. read more

Very professional and informative! I went in for a drive through oil change it look about 20 minutes and I asked about getting new tires and was quoted a great price! The service writer Junior was so knowledgeable and Mike the mechanic did a great Job making me feel safe back out on the roads with with my tire air pressure and fluids all checked! read more

My go to place. I trust this place to do all my car repairs. Very nice/welcoming, fair prices, and gets the job done right. Thanks guys for helping me to keep my car alive :D read more

Can't say enough good things about Paul and his team! They are all very friendly and you can tell they know what they are doing. I've been to other places where they seem to just not care. I don't know why I didn't go here sooner as my whole family comes here. I will be going here from now on. Thank you Paul and everyone at auto Express! Great to find a mechanic that knows what they are doing and do it with care. read more

I have been going to Auto Express Tire Pros for the past ten years. Every visit was efficient and informative with friendly service. Also the owner provides a free program called CARFAX that reminds his customers about when routine maintenance is due. Helps keep me out of trouble! read more

Auto Express Tire Pros on Soquel Ave REALLY are PROS. I bought 4 new tires at Wheelworks the same size as the old tires on the vehicle. Wheelworks was unable to mount my new tires on the rims. Paul at Auto Express Tire Pros gave the job to Simon, his tire technician. It was not an easy task, but Simon persisted and was able to mount all 4 tires. The price was very reasonable and Paul was personable, polite and professional. Mickey read more

The costumer service at Auto Express Tire pros seriously goes unmatched. These guys are great and skip all the BS. Always a fair price and always a job well done!! I wouldn't go anywhere else for my tire needs!! read more

Excellent customer service and communication. Excellent value for customer cost. Mechanics and employees all very willing to explain and take time to do their jobs well. Several mechanics have been there 20+ years, which indicates loyalty & good business management. I am very pleased with their professionalism and quality work. read more

The most helpful and friendly staff when I need car assistance. Convenient and easy. A+ shop and crew.

Paul and his crew are the best. I've been going for a few years now and it's great to have a mechanic you can actually trust.

Went in for a simple oil change and got charged basically a $100 asked why and gave me a response as if the question was irritating. Last time I went in for a oil change they asked if I wanted air filters cleaned didn't know what that meant and got charged $30 when I thought they were just being nice. Don't recommend it, the workers are not up front about the charge and bad customer service. read more

I won't take my car anywhere else! They take care of all your car needs. Very fast, very efficient, courteous workers, reasonably priced. I totally trust these guys!! When I paid at the desk, the gentleman told me to go to AAA to renew my Registration (after the Smog Check today). He said it was fast and close by. I did! Took care of so much today and thanks to Auto Express Tire Pro, my total car issues are taken care of. THANKS read more

I purchased a set of high end new tires from a friend. I needed them installed on my truck so I thought I'd check with Auto Express since I've been getting my oil changed here for about 30 years. Rick answered the phone and said bring them in for an inspection prior to install. (Same guy who's always trying to pressure you for additional service on just about everything). My stock tire size is 275/60 R20. The new tires I purchased are 275/55 R20. This means they fit perfectly but just slightly lower profile (about 1/2") Rick started up with his theatrics telling me they won't fit, how they're gonna cause everything to be thrown way off, you should sell them on Craigslist and come inside so I can quote you on a shitty set of overpriced tires. "We can get them here by tomorrow, should I order them?" I said NO and went directly to Aptos Tire and Auto who said they'll fit fine and you probably won't even notice a difference which turned out to be true. Truck rides great. I'll be going elsewhere for future oil change etc... Hey Rick! You're a ....... Jeff Perez read more

Very poor customer service. I went in for a smog that I had to redo for the dmv. Passed the first time and second time they said there was an issue that may be because my battery was turned off. They said to drive it more. They then charged me. But they didn't even charge the initial price. It was difficult to get information from them about the issue and they were suggesting spending another 180 for diagnostic. Seemed like old school ripoff mechanics. I don't recommend this place and I think they need to reevaluate their business practices. read more

These guys are the best. In and out as quick as possible. You don't have to leave your car! They're not the cheapest but you get what you pay for. I've been a costumer for years, and will keep going back. read more

My family loves Auto Express because they always get us in quickly and are fair. They know what they are doing and are a great group of guys. Paul is the owner and is a very nice person. And just a few of his right hand men like Rick, Chris and JR are always there for us. They have us roll right in for things as small as checking my tire pressure/fluids, to new tires, and really just every problem I've had they were able to fix and at a fair price and fast. Thank you Auto Express for being there for us for so long. Sincerely, Janice and Jennifer read more

Have been here a couple times for oil changes. Gone pretty seamless, and have had good customer service. You just wait in the car and they do the change. Haven't had to wait too long either. No pressure on any needless add-ons. Good experience. read more

Paul and the whole crew at Auto Express Tire Pros have always treated both me and my car with the utmost respect. I can always trust them to give me an honest and thorough assessment and to provide several courses of action, depending on what works for my budget and schedule. Highly recommended! read more

Find somewhere else...anywhere else! Gave this place so many chances in the last 8 years. Bought my tires there so I could get them rotated everytime I came in for an oil change. I asked ahead of time & each time they had an excuse for not doing it. Took my car in for a scrapping sound from a front tire & they did an inspect & said I needed all kinds of different work but I was safe to go. The tech completely missed a caliper bolt backing out on a brake exam. Bolt fell off a few days later...no more scrapping noise & a brake job needed that I did Not & Will not ever have done there!! Tried one more time 4 years later to get an oil change & tire rotation. Emphasizing the tire rotation when I checked in. Nope! Excuses...gave me a huge estimate for replacing all the tires and brakes & rotors and Still Did Not Rotate the Tires!! I will Never go back! Boo Hiss!! Bad Form!! read more

Great fast service . You just stay in your vehicle while they do their thing, and you're out.

Phoned yesterday and got a quote for an oil change. I asked about coupons and he said to check the Good Times. Arrived at 8:20, early. They were kind enough to service me without having to wait till "opening time". Very friendly and professional. Talked me through the oil change and even washed my windows! Topped off all my fluids and aired my tires. I was transported back in time to the "good ole days of awesome customer service"! Kudos to the owner/manager and staff. I will go back for all of my mechanic needs. They have won my loyalty from this point on. read more

Over price for a simple oil change . Paid over $100.00 . When asked they said just yelled Don't go here. They mess up my car

Went in a few days ago for TPMS sensors that went on my 09 Altima and the guys were able to install the new ones and code them all for an affordable price. Paul the owner also got in touch with me a few days later to ask if i was satisfied with the job which speaks well to their customer service. Definitely recommend read more

Auto Express Tire Pros - Auto Repair Near Me - Santa Cruz, California