Once again I was pleased with the service I received at Lloyd's Scotts Valley. I was leaving for a trip in a couple of days and they were able to quickly check an issue I had. Friendly, efficient and easy interaction. I will continue to bring my car back to them in the future. read more

Like other recent reviews I was very disappointed with their lack of service and attitude. On their website I clicked on their button to schedule an oil change. Scheduled it for 11am and arrived on time, I also had a coupon for a $92 and change "offer" from their website. Got there and was told they do not schedule appointments and had no offer of $92 plus change and that the wait was 4 hours. LOOK AT THEIR WEBSITE AND YOU WIL SEE THE OFFER AND BUTTON TO SCHEDULE. DONE WITH LLOYDS read more

Horrible management at Lloyds Midtown tires. I had a scheduled tire rotation and I arrived at the appointment time and now they say they do not have me on the schedule and that it would be a three hour wait to have my tires rotated. The manager was very patronizing and not accommodating whatsoever. He claimed that the appointment was not scheduled by the call center. This is the second time this has happened here. I will definitely never buy tires here again. They are very rude and unprofessional.. read more

Worst customer service ever... call center schedules a service, office staff rude and unapologetic- barely made eye contact then refused to swap out my snow tires on my truck because "we don't install used tires"... then why schedule a tire swap appointment?! waste my time AND be rude about it. We've been Lloyds customers for decades- but no more. Literally no customer service. read more

I had a rock jammed on my rear tire, between the tire and rim. They were super busy and I was asked to come back in an hour or so. When I went back it seemed that they were even more busy! I asked if another day would be better, since I hadn't even called first! Well, Abraham asked me to go sit in the office and they'd do it for me. It took less than 20 mins. and I was safely down the road. "Lloyd's Mid-Town Tires" Fast while being efficient and thorough. (In my old romantic mind), Chivalry at its best! Thank you, DM. read more

Terrible, have tried to go multiple times quotes are always off wait times always off terrible customer service no one's ever on the same page first yelp review ever, this one and one on Santa Cruz just terrible, look at all other reviews most of them have my experience just the absolute worst read more

"Brought my 2023 Highlander in with a slow tire leak. The technician briefly looked at it and refused to do a patch, claiming my tires are 'bad' and his boss is 'very strict.' This car is only used for a short 20-mile daily work commute and only has 20,000 miles on it--the tires have plenty of tread left. He didn't even bother to locate the leak or explain if the puncture was in an unrepairable spot. Dismissing a female customer with false claims about her vehicle is lazy, dishonest, and terrible customer service. Avoid this shop." read more

Bought a set of Cooper 70K warranty tires and paid extra for lifetime rotations and flat repair. With slightly less than 40K on the tires the tire pressure sensor light came on while my wife was driving the car home. She parked it in the garage and informed me of the light when I got home early in the evening. I looked at the tire early the next morning and it appeared to be flat. I jacked the car up and took the wheel off only to find a screw embedded in the center of the tread. Should have been no big deal. Since I had paid for free flat repair I took the wheel to them. I could see no physical damage to the exterior wall of either side of the tire. Their employee told me they would check the interior of the tire for sidewall damage when they patched the screw hole. I said fine and left the tire with them for most of the day. When they called I was told the the tire was unrepairable and they could sell me a single, not exact model replacement, tire for $240. Not wanting to pay full boat for a new tire, and thinking it was not wise to match 3 40K tires with 1 new not matching tire, I told them I would come by and pick the wheel/tire up. When my wife stopped in to pick the tire up one of the men assisting her told her that he didn't think that the tire was unrepairable. Since they had remounted the tire there was no way I could examine the interior sidewall for any damage. Being a bit suspicious at this point I decided to bite the bullet and get a new set of Michelins from Costco (on sale). When I purchased the tires I asked them to examine the interior of the tire with the hole and advise if they would have repaired it. On my repair receipt Costco stated that the tire was repairable. So I paid extra for service I didn't get and ended up retiring a set of tires at least 10K before their time. Won't be going back. read more

made an appointment for an oil change with the "wait for vehicle " option. when I got there i was it had to be a drop off and they were unwilling to give me a time estimate, so the appointment was useless and I left read more

Scheduled three days in advance an appointment for 0830, noting I would be waiting with vehicle. Chose this business based on ease of scheduling appointments, unfortunately it seems the appointment mean nothing. Requested service for oil change and alignment. Arrived on time, checked in, and walked to grab coffee nearby. Price was reasonable for the service requested. My truck was not moved back to service area until after 11am. Multiple walk-ins seemed to have delayed my scheduled service. 4 hours in only an oil change had been completed and alignment just beginning to be started. Was trying a new shop, am disappointed and will be trying someone new next time. read more

I did my research and ultimately chose 4 new Continental tires at Lloyds in Scotts Valley and scheduled an appointment online only to arrive the day of my appointment and be told they did not have the chosen tires available. Lloyds then tried to sell me 4 Coopers, a lesser quality tire for more money than the continentals would have been. Parking was terrible and the shop guys were not friendly. I walked out and will take my business elsewhere. This place needs to get their business in order. read more

Worst customer service at this location. Go to their sister store Skips Tire, they'll actually treat you like a grown adult and not a 5 year old child and try to scam you. They've lost my business for good. read more

Our car was having issue, so we stopped by Lloyd's Mid-Town Tires to do a safety check. Canek is very helpful and patient, he advised us to leave the car so he can do a safety check for us. We got a call from Canek telling us we should tow (not drive) since he does not have the parts on a Saturday. Canek is nice enough to work with my tow driver (AAA) to get the car home. Thanks very much Canek and Llody's Mid Town Tires.. life saver. I dealt with many tires company in the South Bay, (American Tires, Wheelworks)... Lloyd's service TOTALLY beat them. Thank you read more

Arrived into town for a one night and noticed a horrible screeching noise once I exited the freeway. I stumbled upon Lloyds Mid-Town Tires. Tyler and Kintic provided amazing, fast, and impeccable customer service. Even though I'm not from here I would highly recommend this business. Thank you guys for all your help. read more

I had my car towed to Lloyds because it wouldn't start. I've been monitoring this for months, and so told them to just replace the starter. After their initial inspection, they said the starter seemed ok, as it started after a battery charge, but couldn't be sure until they performed a diagnostic, for $200. I reluctantly agreed, and asked that while the car was on the lift and thus easy to access, to replace a simple oil sensor, which I provided. After the diagnostic, they said the starter was bad and needed replacing, for another $500. I declined, but they charged me $140 to replace the simple sensor. I could have, and should have done this myself, for about 5 minutes of effort. At their labor rate of 200/hr, they claim this took them 45 minutes. read more

This shop proved quite efficient (if not particularly cheap) in the past for replacing a battery and swapping in new tires, so I figured I'd see if they could install the shock absorber upgrade I wanted. Issues with cost/price and service make me think I'll look at other options next time. Specifically: - When I inquired about having them order the parts, the markup they wanted appeared to be roughly 4X the retail price I saw online. That's a lot! - When I bought and brought the parts myself, something happened that I should have predicted: the labor cost was set very high at $1500 to install all four shocks with an alignment. However, having finally got an appointment, I went ahead with the work anyway. Note: on that same morning, I checked in at the 4x4 shop a little further down the road and got an estimate for installing the parts plus alignment of $987, suggested that Lloyd's is either a third better, or a third overpriced - which, again, is a lot. - I dropped the vehicle at 9am as instructed after a) clarifying on making the appointment that I needed the truck back and could not leave it overnight, and b) verifying with the receiving clerk that it would be done by around 5pm. They called in the afternoon asking to keep the truck overnight, and in the end I picked the truck up at 6 and had to take it back the next morning. Of course, I arrived at 8:30 on the dot as instructed, but still had to wait in line behind other customers. Which is not a big loss as the "guy is going to be ten more minutes." Ten minutes must have turned into bigger delays, as the truck was not ready until 11am. This second, delayed trip was pretty disappointing and quite inconvenient. read more

I've been having our cars serviced here for years. I have always been happy until today. I called on Saturday about a dragging skid plate. A friend helped make my car drivable but it is only a temporary fix. We agreed that I would be there around 11 on Tuesday. I drove 23 miles from Watsonville and arrived at 11:10. I was greeted by a service guy who told me that he didn't have time for me and that I should check to see if Skip's could take me but he figured they were too busy too. Wow! They lost a customer today. read more

I don't usually leave reviews, First of all, I had an appointment to have my oil changed and tires rotated at 830 am. Went for a walk at nine thirty.My car was still in the same place. Three hours later it was done. They told me it would be an hour. When they drove my car up, they told me I might need a new battery, they checked it and the voltage was low. I drove my car somewhere and when I came out my car wouldn't start. I noticed that they left my lights on when they checked everything out. I've never had a problem with my battery and always started great even on cold days. I asked to talk to the manager. They said they don't have any, which explains the way they run their business. Stay away from this place. I will never ever go here again. I don't care if it was free. I am fifty five years old, and this is the worst service i've ever had in my life. read more

Easy to get an appointment, the had the tires that i wanted (Wildpeak AT4's), they finished the work in half the quoted time. Prices were on par for the tires and low enough to match my budget. Overall totally satisfied and will go again for my next tire needs. read more

Yesterday I was given excellent service at the front desk by a girl. She went above and beyond to ensure me that my car was well taken car of. I can trust the people at Lloyds and have been coming here for several years since i moved to Scotts Valley. I HIGHLY recommend this auto shop for all services especially if you are new in town or looking for a new shop. I have tried several places in Scotts Valley and now I stick to only coming to Lloyds for my services because they always do a fantastic job so I can relax. Thank you again, my car is running smooth :) will be back soon. read more

I had been told by a service writer (who has since left the company) that because of a sizable discrepancy between my quote for work done a few months ago and my actual bill, I would receive a free oil change. When I booked the oil change recently, no notice of that was on my account. I've been a customer for several years. The best they could do was a $50 dollar credit. So, OK, I'm a bit disappointed read more

These guys are amazing. I had two flats on my trailer due to rotten valve stems. I tried to fix them myself but couldn't break the bead. These guys did it for me very quickly without an appointment even though they were extremely busy. Also they did not charge me for the work. I will definitely be back the next time I need service. read more

Lloyd's used to be the place to go. They used to have great customer service. Unfortunately this past year we have seen their customer service decline. We won't return after the last issue. We scheduled an appointment for tires to be mounted/balanced. We arrived....and waited hours even though we had an appointment. Okay, no biggie. Then they couldn't actually balance them as they didn't have the proper balance beads. So they ordered them. They were supposed to call when they arrived to schedule an appointment. They never called. We called them. Set up an appointment, explained we cannot leave the vehicle so we would wait which is why we asked for an appointment. They told us to be there at a specific mid day time. We arrived 30 min early (just a courtesy Incase they had down time). We were informed they had a different vehicle on the rack and another on the schedule BUT we could leave the vehicle and pick it up at the end of the day. Hmm? What is the point of an appointment if you're going to triple book yourself AND why ask if we have to wait when you're going to demand we leave it even after we make arrangements otherwise? So they didn't do the full job, we left and did it ourselves even though we paid for the full job. What a JOKE! read more

I made an appointment online and got an email confirmation, when I drove there, the guy said, did anyone call you, I showed him my email confirmation and he said I should have waited for someone to call me because he's fully booked, so what is the email confirmation for? He said that only means they received the request, wasted my time and gas, never going back there again!!! read more

Lloyd's Mid-Town Tires - Email confirmation - Auto Repair Near Me - Scotts Valley, California

I needed tires for my Dodge Ram. I went to amazon to price things and it was gonna be $800 for tires that were not as good as I got (Wranglers, I got Coopers). There is a tire shop that will take off your old tires and put on new ones for $60/rim so $800 + $240 = $1040. These guys sold me much better tires, installed them, out the door was around $1100. Very fair price, very nice people, I'll be going back to them. Good job! read more

Everything about the experience was good except for their scheduling. The online scheduling did not work at all. when we got there they had no idea we had an appointment, even though we made an appointment the week before. Their phone scheduling is not much better. We've been loyal customers for many years. They didn't seem to care. They barely apologized. George H read more

just had a leak in a tire - called to see if it could get looked at, they said come by for a short wait, got there and was rolling out 45 minutes later with a repaired tire 'good as new' for an incredibly reasonable price. Super happy with speed, price, and service. Seems like EXACTLY the sort of tire place you want. I will update if anything goes wrong with the repair. read more

Located this place by accident and I am soooo glad I did so. After a emergency visit to a Kaiser Medical Center up the street and while on vacation to Monterey, Ca (my daughter picked up a baby crab while walking on the sea shore and had a allergic reaction-Hives!), we returned to my vehicle and I noticed a nail stuck in my front, drivers side tire. I had driven 39 miles from our hotel in Monterey to this Kaiser location and there was no way that I was going to chance driving back and dealing w/this issue when we returned to Monterey. I knew I had to handle this issue now I used my Yelp app ( as I do for EVERYTHING!- THANK YOU, Yelp!!!) and located a tire repair shop withing 1/2 from where I was standing at that moment. It took me thirty seconds to arrive at this location. I discovered this shop to be located behind another business but it is easy to locate despite this issue as the tire shop has great signage on the main street. The shop area is large, clean and well organized As I drove into the parking lot, I was met by a employee within twenty seconds (IMPRESSED!) I explained my situation, the employee took a look and advised me that they would repair the tire and have me out within twenty minutes. Ten minutes went by and this same employee stated that everything was done. Wow! That was QUICK went through my mind As I opened my wallet, the employee advised me that there would be no charge. The tire stuck in my tire had not penetrated the tire itself and as a result, the nail was simply removed. I could NOT believe that I was not being charged. It was actually very cool! THANK YOU!! The way I figured, I could have been charged any amount and I would have had no choice but to pay. In this case, I did not have to pay a cent as I was dealing with a honest place of business. This explains their high ratings/reviews on Yelp I may never visit this place again as I did so while on vacation and out of necessity of having to visit a doctor down the street but it is good to know that honest, friendly and customer-loyal businesses such as this tire shop still exist in this world. THANK YOU!! read more

So what's better than hanging out at home in the inland heat? A trip to Santa Cruz to enjoy the cool waters of the pacific and the great vibes on the pacific coast. Road trip time! Get in my trusty Honda to head to a great VRBO that we lined up in Aptos. Coming over highway 17 on the winding road is always a challenge, and not for the faint of heart. You take turns and never know what is around the next turn. In my little car a light comes on the dash after taking a sharp turn on the down hill. I pull over and google the code. My tire pressure is not good, my TPMS sensor says one of more of my tires is low. I instantly go to my trusted Yelp app and find a tire shop nearby. Hit the go button, and I am guided into the parking lot of Lloyd's Mid Town Tires. The staff is super friendly, gets my car in immediately, checks all the tire Pressures, looks at everything and determines that one of my tires is actually over inflated. They filled all my tires to the correct pressure and reseat my sensors. They were fast, friendly, and efficient. They would not accept one dime from me for the service. Who does that in 2021? Great customer service, I would buy tires or have any service done by them in the future. read more

Took my car back there because I had a flat and have road hazard insurance through them. They replaced the rear tire fine, but luckily on the way home I checked my air pressure sensor screen and it showed 77 pounds of pressure in all the tires. The correct pressure is 44 pounds max. I called them and asked about this and was told to check my door for the correct pressure and adjust it myself. I said there were no settings on the door on the MBZ, and asked them to call me back with the accurate settings. No call back... read more

Don't bother doing online scheduling: Evidently it doesn't guarantee you a slot: I showed up on time and had to wait hours

Just as I was about to head out of town, my car notified me that one of my tires was flat. So as usual, I called AAA and they filled the tire with air and thought that I could just make it down to the tire repair shop, Lloyds. That worked out just fine and then Lloyds had the tire fixed within 45 minutes and it was half the price of what I would pay in San Francisco. read more

Doing my oil change - everything seems great so far. There should be $10 discount for checking in yelp, so trying this out :) read more

Talk about poor customer service... After booking my appointment on line, which mind you the company promotes. I received a phone call. late afternoon the day before my appointment telling me they needed to reschedule me due to " scheduling glitches as that time slot was already occupied". WTF! Zero explanation, nothing... then the lop on the other end of the phone says.. you can call are other shop and see if they have a appointment. News flash buddy, you should have offered to call the other shop it's called customer service. Which clearly you have ZERO!!! I did in fact call the other shop and they offered schedule a service. However, after speaking to my sons, consideration on the over all experience.. and lack of disregard, I don't want anyone from this establishment t working on my car.. read more

Was sent here for tires on my Mercedes (Thank you Rick). Dealt with Eric. I immediately felt comfortable with them. There was a problem with the tires. They communicated well and I paid a great price for good tires. Went back for an old car I bought for my son. They told me all that was wrong with it. I opted to fix a few things, then I fixed a few more, and never felt any pressure to fix it all. Always treated like a friend, always felt respected and equal (I HATE "experts" that talk down to you). I'm a customer for life. read more

Lloyd's Mid-Town Tires - Tried talking them into working on the bike, no dice yet.. I'll keep you posted. - Auto Repair Near Me - Scotts Valley, California

Professional, friendly, knowledgeable service. They took my needs into consideration and fixed my older car. Everything was clearly explained to me. When my car was inspected and tuned up, the mechanics really spent hours working on it. Cost of repairs was reasonable. A competent and seasoned team of mechanics is still there, despite the ownership change. There are restaurants, including Starbucks, within walking distance if you need to wait as they fix your vehicle. The nearest public restroom is across the street at a gas station. Two new restaurants are opening up soon, right next door. read more

Great service here at the Scotts Valley location. I brought in 16" wheels and wanted to size some tires for my Jeep 4x4. Francisco helped me out by installing a selected tire size on one of my wheels and then putting it on my Jeep for a test fit. Once the correct fit was determined he ordered a set of Firestone A/T's and I was rolling with fresh treads a couple days later. The fitment was important as I had been considering a larger tire, but I wanted to retain the stock height. The selected tire size is perfect; taller and wider than stock but without any clearance issues. read more

I ordered tires on line to save time and made an appointment online as well. I sent my daughter with the screenshot of my purchase and appointment confirmation. Loyds did not have the tire I ordered so they tried to upsell my daughter who obviously looked like an easy target. When she called me to talk to them they tried to mansplain me about tires so I told my daughter to just leave and come home which she did. I then called Skips in Scotts Valley not realizing it was the same folks at a different location. Not only was the atmosphere at Skips uncomfortable for my young daughter but again the tech got on the phone with me and continued to mansplain after I expressly told him I knew all about tires and did not need help picking one out. Between these two exhausting and disrespectful encounters I have wasted my whole day and my daughter is heading downtown with the old dangerous tires on her car‍NEVER go to either of these places! read more

Amazing service! Our car died while on vacation and needed a new battery. After AAA started the car, we drove to this repair shop and they diagnosed the problem quickly, had the correct battery in stock and replaced the battery in a very short time. They were very helpful and efficient! Excellent customer service. read more

Did a walk in smog check quickly and for a good price, would definitely go there again.