Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a…read morebreeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky

Made a Yelp account because I really couldn't stand my salesperson's ugly and slimy attitude…read moretowards us. This was easily one of the most unpleasant customer service experiences I've had in a long time. What should have been a simple test drive turned into an unnecessarily uncomfortable experience because of how dismissive and sarcastic the salesperson became once he realized we weren't buying a car that day. I called about 30 minutes before arriving and specifically asked if the car I was interested in was available to test drive. I live about 40 minutes away, so I wanted to make sure the trip would be worthwhile. I was told the car was available and that I was welcome to come in. When we arrived, we worked with Maroon. We were completely upfront from the beginning that we were there to test drive a couple of vehicles and continue our research. We never claimed we were buying a car that day, and we even asked if it was okay that we were just test driving. Maroon responded with, "Of course, it's free." Ironically, after driving 40 minutes to get there, we weren't even able to test drive the main vehicle I had called about because the battery in the key fob was dead. At that point, I decided to test drive a backup vehicle I had also been interested in, but that's when the experience started going downhill. Once it became clear that we weren't purchasing a vehicle that day, Maroon's attitude noticeably changed. He seemed less interested in helping us, less engaged, and generally annoyed that we were there simply trying to evaluate vehicles before making a major purchase. The moment that really stood out was when my brother asked where the restroom was. Instead of simply answering the question, Maroon pointed and sarcastically replied, "That's free too." It was such an unnecessary comment that it genuinely caught us off guard. Between that remark and the overall change in attitude, it became pretty obvious that he viewed us as a waste of time because we weren't ready to sign paperwork on the spot. What I don't understand is how dealerships expect customers to make a decision without first driving the car and comparing it to other options. That's literally the purpose of a test drive. Not everyone walks into a dealership ready to spend tens of thousands of dollars within the next hour. Honestly, if you're looking to test drive vehicles and actually get a feel for them without pressure, I'd recommend CarMax whenever possible. In my experience, they're far more relaxed about the process and typically let you take the car out for around 20 minutes so you can get a real impression of it. I would have gone to CarMax for this vehicle too, but unfortunately they didn't have the specific model I wanted, which is why I ended up here instead. This experience has honestly turned me off from traditional dealerships and salespeople altogether. Going forward, I'll probably stick with CarMax or private sellers whenever I can. At least there, I don't feel like I'm being judged for wanting to do research before making one of the biggest purchases most people make. If customers who simply want to test drive a vehicle are considered an inconvenience, then maybe that's something management should address. No customer should feel mocked or dismissed for wanting to make an informed decision. If customers taking a test drive are viewed as a waste of time, then maybe don't invite them in after they've called ahead and driven 40 minutes to get there. Maroon had also told us that the vehicle I originally came to test drive would likely be ready by Monday and that I could come back then. Under different circumstances, I probably would have. However, after driving 40 minutes to the dealership, discovering that the vehicle I called ahead about wasn't even ready to test drive, and then being treated like an inconvenience for simply wanting to evaluate my options, I really had no interest in returning. If this is how potential customers are treated before a sale, I see no reason to give this dealership a second chance.

I bought my Honda Accord here and it has been my best car. It was $3000 and it had about 100,000…read moremiles on it.

Honest car dealership. Jose was pleasant to work with. He helped us get the vehicle price we…read morewanted. We went to several dealerships for someone to help us with what we were looking for and Jose was able to fulfill it. We left very satisfied.

I bought two cars for $3500 each, put another $1K into both and they are both on their last legs…read more Sold the Hyundai for less than half what I had into it and the Buick is on it's last legs and unsellable. Tony promised to fix the problems and they were fixed with rubber bands and glue. All mechanics who have checked them out said they were done on the cheap and that is why they are breaking down. RUN as fast as you can away from this car dealer. I got taken to the cleaners and am down over $9K on the hunks of junk they sold me!

STAY AWAY! These are the most unscrupulous people I've had the displeasure of dealing with. I…read morepurchased a 2006 Buick Lacerne from them. The car had a few cosmetic issues that were agreed would be fixed. In addition I was told to drive it for a week and let them know of anything else that needed to be fixed and they would take care of it. The very next day the check engine light came on and I made Tony aware and he promised they would fix it. Long story short they kept the car 3 weeks, when returned over half the lights on the dash no longer worked. I was told the Chevy dealership that had the car was responsible. Not being stupid I realized they'd spent the last 3 weeks trying to turn the light off not fixing the problem. I was asked to bring it back and the problem would be resolved, I took it back and left had second thoughts about the unsafe loaner they gave me and returned to find their "mechanics" in my car the dash in pieces when I'd been told it was being returned to the dealership that was responsible. They were shocked to see me back caught redhanded. Don't trust Tony or Alvardo they are shysters, crooks and liars.

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

I really wanted to have a positive experience with this dealership because everyone I interacted…read morewith was friendly, kind, and professional on the surface. Unfortunately, my experience did not match the promises that were made. Throughout the car-buying process, I was told several things that either turned out to be untrue or that I had to repeatedly follow up on and fight to have honored. After the sale, I found myself being ignored and eventually had to show up at the dealership in person just to get results. That was incredibly frustrating, especially after believing I was working with people I could trust. The final straw was my recent service visit. I was under the impression that my extended warranty covered the damage I brought the vehicle in for, only to find out that wasn't the case. Even worse, when I left the dealership, my side mirror was literally hanging off my vehicle while I was driving on the highway. It was not like that when I dropped my car off. It became a serious safety hazard, and I nearly had an accident because of it. I even have video of the mirror hanging as I drove away. I ended up taking my vehicle to another mechanic, who was able to secure the mirror properly in a matter of moments. It was incredibly disappointing that my vehicle left the dealership in worse condition than when I brought it in. I do want to recognize that my service advisor was excellent. They were communicative and treated me well, and I appreciate their professionalism. My frustration is with the overall experience, the broken promises, and the quality of the work performed. I had originally planned to recommend this dealership to friends and family because I believed everyone was being genuine. Unfortunately, after everything I experienced, I can no longer recommend either the sales department or the service department. Kindness is appreciated, but honesty, integrity, and quality workmanship matter even more.

If you're looking for someone who actually takes care of you when buying a vehicle, go see Dallas…read moreGermundson at Sanderson Ford. We've been buying both our company and personal vehicles from Dallas for the past 6 years, and there's a reason we keep going back. He's honest, straightforward, and never once makes you feel pressured. He actually listens, understands what you need, and makes the whole process easy. Most recently, he helped us get into our 2025 Mustang Mach-E Premium, and as always, everything was smooth from start to finish. Good people are hard to find in this industry. Dallas is one of them. If you want someone you can trust, he's your guy.

I've started to come to this dealership for service and the manger there is a 10 start and thanks…read morefor going over and beyond to keep your dealership ship a soiled location . They help you like a small family owned dealership and have the best services.

I'm definitely late to the review! I bought this car back in December of 2023, but I had the most…read moreamazingly experience. I've had no serious problems with the car, just typical maintenance. I would've written a review sooner but I wanted to wait to see if the car held up, as I've had some die immediately after or a yr later. I was also in the middle of school and it was a very busy time for me...buttttt The guys who run this place are polite, have good service and in the end made my purchase work out. I will definitely return if I need a new car & I 100% recommend! My car was clean, in good condition, with no safety concerns!

Do not use this dealer. We purchased a car and after about 1500 miles it needs rear brakes. I…read morecalled and spoke with a person who said his name was Glen. He told me to go ahead and file a complaint, so I did. Since they refuse to assist even though this is a safety issue as described by The AZ Department of Transportation. I am filing a complaint regarding this dealer with ADOT and the AZ Attorney General's office. THIS DEALER IS TOTALLY UNETHICAL. DO NOT VISIT THEIR DEALERSHIP. YOU HAVE BEEN WARNED!! ADDENDUM: Jay, the owner of Glendale Auto Source just contacted me. I now see why their customer service is so bad. I am not surprised however. In every company, the culture comes from the top. First of all he said "these reviews don't matter. It wont change anything". He may in fact be right. We will see. Next, he indicated that he is not going to talk to me because I am not the one who actually purchased the car. My step son was. So, I guess I am not allowed to intervene in affairs involving my family. WRONG!!!!! I am still going to. Finally, he said that he "never had anyone talk to one of his people and within 15 minutes, write a poor review" Well, Since their rating is 3.7 here, I guess everyone else has waited more than 15 minutes to negatively review their establishment. Also, they took 43 days to actually payoff the loan on my step sons trade-in. 43 Days before the car was registered to him. 2 days before his temporary expired. he had to keep calling and calling to get updates on when it would be done. Having several car dealerships as clients, I can tell you the ONLY reason a car dealership takes that long to payoff a trade is because they have cash flow issues. Most likely, they were waiting for another car to sell so they could use those funds to pay of my step sons trade-in. I reiterate my point. DO NOT GO TO THIS DEALERSHIP. THEY HAVE 15 REVIEWS ON YELP!. OF THOSE 15, TEN ARE FIVE STARS AND FIVE ARE 1 STAR. THAT MEANS ONE THIRD OF THEIR CUSTOMERS ARE NOT HAPPY. BY COMPARISON, MY RATING ON YELP IS FIVE STARS. MAYBE THEY SHOULD LISTEN TO ME. GIVEN MY PROFESSION, I COULD RUN THAT COMPANY MUCH BETTER THAN JAY DOES.

Attention! Don't Make the Mistake of Trusting Tricolor Auto Group…read more My experience with Tricolor Auto Group has been one of the worst I've ever had with a car dealership. From the beginning, they have broken promises, withheld information, and shown a complete lack of professionalism. Here are the detailed issues I've faced: 1. Broken Promises Regarding License Plate Delivery I paid all the necessary fees for the vehicle registration and license plate, trusting that Tricolor Auto Group would handle the process. However, I never received my plate. When I tried to resolve the issue, they provided no clear answers or solutions, forcing me to pay for the process again. 2. Mechanical Issues with the Vehicle Despite purchasing the vehicle with the expectation that it was in good condition, serious mechanical issues arose much sooner than expected. I had to replace the battery out of pocket, an expense that should have been covered if the car had been properly inspected. I also had to pay for the repair of the EVAP valve, which should not have failed so quickly. 3. Lack of Transparency with Payment Breakdown Over two months ago, I requested a detailed breakdown of my payments--something any customer has the right to receive. Despite multiple attempts to obtain this information, they still have not provided it. This lack of transparency makes it impossible to verify if the charges are fair. 4. They Made Me Pay for a Service That Was Already Included As part of my purchase agreement, I was supposed to have oil changes included. However, due to the lack of knowledge and misinformation from the branch manager and employees, I was forced to pay out of pocket for an oil change that should have been covered. When I tried to clarify the situation, no one at the branch could provide a clear response or take responsibility. 5. Inefficient and Frustrating Customer Service Tricolor Auto Group used to have an automated system that returned calls, but it no longer works. On multiple occasions, I tried to reach a representative, but the system would not allow me to speak to a real person or receive useful responses. When I finally managed to contact someone, the customer service was unprofessional, uninterested in helping, and unable to provide clear solutions. 6. If You Insist Too Much, They Might Block You If you repeatedly call to demand solutions, they might block your calls and messages. This happened to me with a branch manager. Instead of addressing my concerns, she simply chose to ignore me. This level of disregard for customers demonstrates the poor service and lack of responsibility this company has. 7. The Stress from This Company Can Drive You to Desperation Even if you pay on time and are a good customer, don't expect any concessions from them. You will not receive any information that could benefit you or help you navigate a difficult situation. Dealing with this company is so frustrating that it can push you to desperation. 8. What to Do If You're Already Stuck with Them? If you've unfortunately already purchased a vehicle from Tricolor Auto Group, I strongly recommend the following: Save all documentation (contracts, receipts, messages, emails). Always request names and reference numbers every time you speak with customer service. Keep a detailed record as I have done, including emails, screenshots, receipts, and any other evidence that could help in case you need to file a complaint. If you notice any irregularities, be prepared to file a complaint. You can file complaints at the following places: Better Business Bureau (BBB) (www.bbb.org) Federal Trade Commission (FTC) (www.ftc.gov) Consumer Financial Protection Bureau (CFPB) (www.consumerfinance.gov) Attorney General of your state (in this case, Arizona) Google Reviews and Yelp to warn other buyers --- Conclusion If you're considering buying a vehicle from them, think twice. You won't receive the service or support you'd expect from a reputable company. They don't fulfill their promises, unexpected costs can arise without explanation, and customer service is unhelpful. If you already have a vehicle with them, document everything and prepare for any issues that may arise. I'm currently in the process of refinancing my vehicle to get away from this company as soon as possible. I don't want anyone else to go through this frustration, so I will be posting this review on Google Maps, Yelp, and other platforms to warn future buyers. This review has been posted at all Tricolor Auto Group locations in Phoenix and on other platforms such as Google Maps, Yelp, and BBB to warn more people about their business practices and prevent others from experiencing the same issues.

Still driving the same car, best car I've ever owned. 198,000 miles and still going strong. I only…read morewish they had more economy cars to offer. I had a very good experience with them.

Great car buying experience , from initial offer to vehicle pick up ,Andy and Kolton are truly…read moreprofessionals. The wifey was able to find a great deal on the "perfect family vehicle", definitely recommend buying from here.

From start to finish the easiest buying experience I have had. I had been looking for a particular…read morecar for several months and this popped up on their website. I made an appointment with Kolten to see the vehicle that day and he was pleasant, professional and no pressure. The vehicle was in near pristine condition and matched the pictures on their website. The car was priced well and there were no extra BS fees added, just a standard processing fee that was lower than most dealers in the industry. Very pleasantly surprised at the whole experience and wouldn't hesitate purchasing another vehicle from the m or recommending their dealership. If you want a nice selection of cars/trucks and "no pressure" sales agents with below market pricing this is your place. Mike in Mesa