Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a breeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky read more

Made a Yelp account because I really couldn't stand my salesperson's ugly and slimy attitude towards us. This was easily one of the most unpleasant customer service experiences I've had in a long time. What should have been a simple test drive turned into an unnecessarily uncomfortable experience because of how dismissive and sarcastic the salesperson became once he realized we weren't buying a car that day. I called about 30 minutes before arriving and specifically asked if the car I was interested in was available to test drive. I live about 40 minutes away, so I wanted to make sure the trip would be worthwhile. I was told the car was available and that I was welcome to come in. When we arrived, we worked with Maroon. We were completely upfront from the beginning that we were there to test drive a couple of vehicles and continue our research. We never claimed we were buying a car that day, and we even asked if it was okay that we were just test driving. Maroon responded with, "Of course, it's free." Ironically, after driving 40 minutes to get there, we weren't even able to test drive the main vehicle I had called about because the battery in the key fob was dead. At that point, I decided to test drive a backup vehicle I had also been interested in, but that's when the experience started going downhill. Once it became clear that we weren't purchasing a vehicle that day, Maroon's attitude noticeably changed. He seemed less interested in helping us, less engaged, and generally annoyed that we were there simply trying to evaluate vehicles before making a major purchase. The moment that really stood out was when my brother asked where the restroom was. Instead of simply answering the question, Maroon pointed and sarcastically replied, "That's free too." It was such an unnecessary comment that it genuinely caught us off guard. Between that remark and the overall change in attitude, it became pretty obvious that he viewed us as a waste of time because we weren't ready to sign paperwork on the spot. What I don't understand is how dealerships expect customers to make a decision without first driving the car and comparing it to other options. That's literally the purpose of a test drive. Not everyone walks into a dealership ready to spend tens of thousands of dollars within the next hour. Honestly, if you're looking to test drive vehicles and actually get a feel for them without pressure, I'd recommend CarMax whenever possible. In my experience, they're far more relaxed about the process and typically let you take the car out for around 20 minutes so you can get a real impression of it. I would have gone to CarMax for this vehicle too, but unfortunately they didn't have the specific model I wanted, which is why I ended up here instead. This experience has honestly turned me off from traditional dealerships and salespeople altogether. Going forward, I'll probably stick with CarMax or private sellers whenever I can. At least there, I don't feel like I'm being judged for wanting to do research before making one of the biggest purchases most people make. If customers who simply want to test drive a vehicle are considered an inconvenience, then maybe that's something management should address. No customer should feel mocked or dismissed for wanting to make an informed decision. If customers taking a test drive are viewed as a waste of time, then maybe don't invite them in after they've called ahead and driven 40 minutes to get there. Maroon had also told us that the vehicle I originally came to test drive would likely be ready by Monday and that I could come back then. Under different circumstances, I probably would have. However, after driving 40 minutes to the dealership, discovering that the vehicle I called ahead about wasn't even ready to test drive, and then being treated like an inconvenience for simply wanting to evaluate my options, I really had no interest in returning. If this is how potential customers are treated before a sale, I see no reason to give this dealership a second chance. read more

I would not recommend this dealership to anyone. My experience with this dealership was extremely disappointing. I felt rushed through the vehicle viewing process and did not feel like I had enough time to fully review everything before moving into financing. The biggest issue was the finance process. I made it clear that I wanted GAP and tire/wheel coverage, but additional warranties were presented in a way that made it sound like they were being "thrown in" or bundled with the coverages I actually wanted. In reality, I was charged for all of them, which significantly increased the total cost of the vehicle and put me upside down immediately. During financing, I was repeatedly told that the warranties could be canceled at any time. However, when I contacted the dealership about two weeks later, I was told that only GAP and tire/wheel were cancellable and that the other warranties could not be canceled. That is very different from what was represented to me during the sale. This dealership also advertises "No Add-Ons," but they add items such as GilaCoat and tint to every vehicle, then apply pressure during financing to purchase warranties for these add-ons. The overall experience felt misleading and high-pressure. I regret purchasing my vehicle here. I will not buy from this dealership again, and I would strongly encourage friends and family to avoid it. read more

The service was friendly, not pushy, honest, and thorough! I came in to inquire about a jeep I saw they had listed online and purchased it the same day. The process was smooth and comfortable. Bill and Lorenzo helped me and did a nice job. Thank you. I LOVE my new Jeep!! read more

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I wanted to share my experience purchasing a car at this location. Before making the purchase of course I went over to test drive and get a feel for how they're handling customers--- I met up with Mario and he was just amazing. I didn't feel super pressured, he was very thorough and helped guide us towards the purchase. Nef and Tommy from finance were also amazing. I felt comfortable -- while they had to offer me various upgrades, it wasn't over the top. Super easy transaction and we are pleased with our purchase. When I'm ready to get another car I'll be giving these gentleman a call. I don't live close enough to use their location for maintenance, but will be back when it's time to get another vehicle. Thanks! read more

Bill Luke Chrysler Jeep Dodge RAM - Thank you! - Car Dealers Near Me - Phoenix, Arizona

I visited Bill Luke because I had questions about my new Jeep. Phil answered all my questions and knew every detail about my vehicle. He was patient and informative, definitely an asset to your team. read more

So many unhappy customers, twice as many 1 star rating as 5 star ratings, avoid these bamboozlers , flim flam men, they committed FRAUD ON MY SON and we will prove it , IE THE BBB, they are known for fraudulent behavior, beware! God bless. read more

After Don L. (business manager)read my original review here, he reached out and replied. I then called the dealership and explained to Mike W that I was going to talk to Don L about my previous experience. Mike then assigned Lucio a sales manager to us and encouraged a return visit. I don't consider myself one that complains often but it makes the car purchasing experience much more pleasant if you have a salesperson that you get along with. Lucio a sales manager said requests for different salesmen have happened before and wanted to reassure us their goal is to please the customer, so this was not an issue at all. We test drove the vehicle again, asked a few questions and ultimately purchased it. read more

We had a great experience here at bill luke. Ron patiently found us the perfect Ram truck! Phil did an excellent Job showing us the features! And Tom took finances to a whole new wonderfully fun level! Thank you bill luke! read more

Don Luke -Thank you for confirming the distinction between "customer-facing" records and internal dealership documents, notes, communications, and administrative records. That distinction is exactly the concern. My issue is not whether older internal records would help a future repair facility diagnose the Jeep today. My concern is whether vehicle-specific diagnostic findings, fault codes, technician notes, inspection results, warranty-related information, or safety-related concerns existed at the time of prior service visits and were not disclosed to us in the customer-facing records provided at the time. We purchased this Jeep from Bill Luke in 2019, and issues began within the first year at approximately 3,523 miles. Between 2019 and 2025, the vehicle was brought to the service department more than 19 times. Before a major safety incident involving the forward collision system activating while I was driving, we had taken the Jeep in multiple times and were told the vehicle was fine. I later obtained internal dealership information indicating diagnostic findings that were not included in the customer-facing service summaries we were provided at the time of service, including information involving the Forward Collision Warning Module and ECM/PCM communication. That is why the completeness of the records matters. I also received an internal service report indicating that repair orders for this VIN were purged from the dealership's system on 10/29/2018, when the Jeep reportedly had approximately 8 miles and before we purchased it new. I have not received a clear explanation of what repair orders were purged, why they were purged, or whether any diagnostic findings existed before sale. Again, my concern is not whether current technicians can diagnose the vehicle today. My concern is whether relevant vehicle-specific information was omitted from the records provided to us during the years Bill Luke serviced the vehicle, and whether that affected our ability to understand recurring issues, warranty-related concerns, and safety-related risks. I stand by my review and continue to request a complete accounting of the vehicle-specific records associated with this VIN, including diagnostic findings, repair orders, inspection notes, and any explanation regarding the pre-sale repair order purge. read more

Bill Luke Chrysler Jeep Dodge RAM - Internal Repair Records - Car Dealers Near Me - Phoenix, Arizona

Turned in a leased vehicle to Bill Luke the middle of October 2025. I had a refund due me on an extended warranty because I ended the lease early and had very low mileage. So today, January 30, 2026, I finally got the remainder they owed me. It was like pulling teeth. So, just be warned. The owner says my refund check was issued in the same month that I returned my leased vehicle. This is not true. The refund that was owed to me, was sent to Stellantis! It took three months for me to get all the money they owed me. I will never do business with Bill Luke ever again. read more

Bill Luke Chrysler Jeep Dodge RAM - The new 2025 Dodge Ram 1500 we paid cash for! - Car Dealers Near Me - Phoenix, Arizona

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Had a great experience. Our experience with Will W. was very positive. He went the extra mile and made sure we were taken care of. He wanted us to have a positive experience and was laughing and joking with us the entire time which was a nice difference between high pressure sales many other dealers often do. Christian helped us understand the infotainment system and was very helpful and polite too. We really do look forward to doing future business with Will and hope the service we got doesn't change. read more

I traded in a Kia that was worth more than the car I purchased. there was a difference of nearly $8,000 that they owed me. I did not walk out with a check because I was told they had to inspect it first. this was a Friday. By Wednesday it was listed on their website, which means they obviously inspected it. Repeated requests for our money went unanswered. We finally got a check the following week after my husband went to the dealership and planted himself there until they cut the check. They provided my original window sticker, but didn't have access to the actual entire window sticker which I had at home showing I had already paid $699 for tint when I bought it new in 2024. I noticed they were charging $399 for window tinting, which it already had. They also charged me $399 for window tinting, which I'm sure it already had. when questioned about it I was told it was because of the warranty they had to provide. what an utter crock of horse manure. read more

Bill Luke Chrysler Jeep Dodge RAM - Original window sticker with vin. - Car Dealers Near Me - Phoenix, Arizona

We purchased a 2022 jeep Waggoner series II used on May 25, 2026. Everything is great on it. Except and this is a big one if you live in Arizona. The rear middle and third row AC blows the air so weak. The air is not blowing cold and strong enough like the front row. I took it back for service they charged the AC to make sure the freon levels are full. The service rep said blame that on the engineers. They were not smart enough to put a blower in the back. All the the AC vents are running off the blower in the front. The positioning of the vents suck the air just hits you're knees . It doesn't even hit my infant baby in a rear facing car seat at all. So if you're considering this vehicle for your family really think about it. I wouldn't have bought it if I knew this ahead of time. I expected way more from a Wagoneer. My family is hot in the rear. Ask the sales rep if there is a blower in the back. If they say no then don't do it. read more

I had a great experience with this dealership. The communication was great. I had Juan as my salesperson and Lorenzo did amazing getting us out the door. Thank you both! read more

First time at Bill Luke and from the moment I walked in, my sales representative Justin, went above and beyond to help me find the right used vehicle for my needs. I also want to give a shout-out to Calvin in Finance for take the time to explain how everything works. Both Justin and Calvin made the entire process smooth, answered all of my questions, and worked hard to get me the right car at the right price not once did I feel pressured to make a decision. I truly appreciate their professionalism and outstanding customer service. I highly recommend Bill Luke to anyone looking for a great car-buying experience whether new you are used! I am definitely gonna recommend Bill Luke to all my friends and family! read more

Tried to buy a car from them yesterday (July 16, 2026). Third time in 24 months. They do not openly publish they are a no haggle dealership...my experiences show me otherwise. This auto group will not negotiate with you. Just letting the general public know. If you want a good deal negotiating down a price on a vehicle, wont happen here. read more

Justin and Chris were absolutely amazing! In and out in less than 2 hours! Got myself a new bronco!

I went in to Bill Luke Chrysler Jeep. With a vision and the team there starting from Ron who saw my vision gave me what i was looking for, to Calvin with the deals and my buddy Christian who was there to assist me in any way , from showing me the basics and having me way more confident with the Gladiator I got. I highly recommend to head down to Bill l Luke Chrysler Jeep on Camelback road. They will get you right. I was in and out in no time . I appreciate the service they showered me with. And I cannot wait to go back. Respectfully, 10/10. read more

I got into a car accident with my Chevy. I happen to know someone who worked at Bill Luke, so I asked my insurance specifically to go there for the repair since I knew he'd keep me in the loop, which he did unlike my insurance... then Bill Luke fired him. From there I never got a call back till it was "done" and I would call enough that the secretary started to recognise my voice. Disappointing. Finally got a call after more than a month that it was finally done! Yay! When I got to my car, I immediately saw a clear paint drip, a couple of deep scratches that had no paint, and no "bra" on the hood which the sides still had the original bra. Another couple of days of that fixing, I get my car the second time and I realise my bra line does not match the original bra line. New scratches with no paint. Even the new bra had a chip with a little dent in the hood. At this point I'm over not having any transportation for a month and a half. I'm so disappointed and I'm sure where you can guess where I'll never take my car.... if you guessed Bill Luke you guessed correct! read more

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My truck had a dirty sensor and filter that was making my truck go into limp mode. I purchased the big warranty when I got my truck from them. When I brought the truck in I was told there's two fixes. One is free and requires swapping out for new parts. One I pay for and it is just a cleaning. The advisor chose the cleaning. Why purchase warranties if the dealer is going to just do whatever they can to avoid using them. read more

Always the top notch professionalism, and care for my Jeep Wrangler and when I go to enterprise, they always go above and beyond for me. Best dealer I've ever been to for service. Josh is my advisor read more

Bill Luke Chrysler Jeep Dodge RAM - Car Dealers Near Me - Phoenix, Arizona

Chris and Kevin are the best in the business. You will get great service and quality work every time. Make sure to ask for Chris and Kevin when you're buying or selling your next car. You will get a 10 out of 10 experience guaranteed read more

Bill Luke Chrysler Jeep Dodge RAM - New car!! - Car Dealers Near Me - Phoenix, Arizona

After informing the dealership that I was unwilling to pay for repairs that were never properly addressed during the initial diagnosis and visit, I told them I would be picking up my vehicle. When I arrived at the dealership on Saturday, I was told to come back on Monday because they could not release my keys. When I questioned why, I was informed that repairs had been completed and that I owed a balance. I explained that I had never approved any additional repairs and would not be paying for work I did not authorize. The employee at the counter then brought out a service advisor, who contacted management. Management ultimately instructed them that because I had not approved the repairs, they could not charge me and should release my vehicle. After approximately 45 minutes of searching for my keys, they finally returned them and I left. Just four hours later, the SAME leak was evident again. I called the dealership the next business day and was told it was probably residual fluid, which was the same explanation I received after my first visit. After driving my Jeep several more times, the leak continued. I brought the vehicle back for a third visit and was taken onto the service floor, where I was shown that I now had a coolant leak. I made it clear that I had no issue paying for repairs related to the coolant leak, but I still had concerns regarding the original oil leak. I was repeatedly assured that the leak I was seeing was coolant-related. When I asked what the next step would be if the coolant leak was repaired and the leak still remained, Earl responded, "We can't go on what-ifs." I explained that I understood, but given my experience so far, I was hoping for a more understanding and proactive approach. He then replied, "You have to trust us." When we asked how we could trust them after two previous visits had failed to resolve the leak, Earl ended the conversation and instructed the service team to take my Jeep down. The lack of empathy and understanding shown toward a customer who had already spent thousands of dollars and endured multiple unsuccessful repair attempts was extremely disappointing. We left the dealership that day knowing there was both a new coolant leak and still an existing oil leak. We then took the Jeep to another local dealership, where they quickly confirmed both the coolant leak and a rear main seal leak. When I asked how they diagnosed it so quickly, I was told they added dye to the oil and the leak was clearly visible. I called Earl back to inform him of these findings, and he simply responded that their dealership was not going to take ownership of the issue. read more

In and out in 2 hours. Smooth. This is how buying a new car should feel. From Justin, to Adrian, everyone was super helpful, and not pushy. Thanks gentleman. read more

Been going for years for my vehicle purchases and car maintenance. Made an appointment for an oil change and explicitly told the person I also wanted a mirror checked out. I showed up for the appointment after taking off work for them to tell me I need to make a whole separate appointment. Why wouldnt the person scheduling the appointments know that piece of info? I left and won't be back. read more

Recently purchased a car from this dealership, and while the final deal may have been good, the overall experience was disappointing. The sales process followed the typical pattern: you start with a friendly salesperson, but as soon as you ask reasonable questions or challenge something, an aggressive manager steps in. In our case, the vehicle was advertised with features that it did not actually have. When we asked for the price to be reconsidered based on those missing features, the manager became rude, argumentative, and difficult to work with. As a woman, I also felt that some members of the sales team were dismissive and spoke down to me rather than addressing my concerns respectfully and professionally. Unfortunately, the problems didn't end there. Shortly after leaving the lot, the vehicle immediately began having issues. A good price doesn't make up for misleading advertising, poor customer service, and high-pressure sales tactics. I would recommend potential buyers do their homework and inspect everything carefully before signing. Disappointed with the experience. read more

Juan was exceptional in working with me: professional, honest, detailed and responsive. He made the entire process seamless and quick. As a female with poor dealership experiences in the past, this was such a relief and breath of fresh air. Additionally, Christian was delightful and detailed in assisting me with tech connections at the end of my appointment. I'm grateful for both of them. You'll be in good hands with them! Thank you! read more

Christian was amazing!! So helpful! We really love our new Tesla. Great experience the whole team was incredibly helpful, but Christian was the main guy to send us off. Thank you so much! read more

Had a wonderful experience at Bill Luke. they finish your buying experience with a concierge service. HUGE shout out to Christian! He set me up to make sure my car was personalized to me. he is personable , fun and knows a lot about cars! Truly , he finished my experience with a perfect 10! You have a great guy there! Also a shout out to our salesman Francisco! Great job. thank you, Bill Luke for a great experience! read more

Shady car dealers, totally BSd me on pricing for 2 hours and wouldn't negotiate a dime! They then finally had manager come out and say, "I give you my word this is the best pricing we can do and I always make sure the customer either walks away with a car or our best offer", meanwhile there was already better pricing being offered by them online! I stupidly ended up buying the car and noticed the suspension sounded clunky. Took to other Jeep dealer and they said back suspension was totally blown out and front suspension had blown out bushings! This is right after it was certified by Bill Luke with their in depth inspection. Cost is over $2,500! Take your business elsewhere. read more

Absolute zero integrity. Dishonest. And their Service department fares no better, and their skills are pathetic at best. We viewed a used Ford Expedition. We liked the rare color combination. But the A/C did not work. After a quick inspection, I informed the salesman there was a refrigerant leak. I know vehicles. I've designed, built from scratch, serviced and repaired more vehicles that most could fathom. We left the dealership to purchase another we liked. The salesman, a sales manager and an online salesperson called/texted us a few times to insist they fixed the issue. We went back. I specifically asked if the vehicle was properly repaired. I stated, "Your service people did not simply recharge the refrigerant, correct? Because if they did, it would simply leak out again and cost extensively to repair. Actually, the parts are a couple hundred dollars. But these dealers charge thousands to do the 6 hour job". He said, "No. The leak was repaired". We bought the truck. It was a reasonably pleasant purchase process. I referred a fiend to them who purchased a vehicle from them. Actually two vehicles. The first vehicle was a factory return for a coolant issue. They said they fixed that, but they did not. The car over heated the day after they purchased it. I have not seen the referral fee for either of those sales. I contacted the dealership to address the repairs that should have taken place prior to purchasing the vehicle. I got Steven Rice as a service tech. This person is clueless and unresponsive. I would send messages for status updates and would not hear back for days. Every time I called or arrive at the dealership, "he is not in today" After 8 days, I catch him in his cube eating lunch. He tells me he has to send the part to the warrantee company for approval to repair. Warrantee Company?! No! It was supposed to be repaired before I purchased the vehicle. I specifically stated so and was told it was repaired. They intended to, and did charge the warrantee company for the repairs. they waived my deductible. It's still fraud. I've been trying to reach this Dustin Gumm finance manage to get our warrantee paperwork so I can let them know, this dealership defrauded them. But I will find it. Days go by and still no progress. I had to reach out to the GM of this place to get any traction. She made no effort. Instead, I called and called until they finally put me in touch with a service manager, Anne Lopez. Still took another 4 days to complete the project. After I get the vehicle back, I do an inspection. I now have to pull the whole dash out as there are wires hanging down that shouldn't be. There is another wire powering something, that is not OEM. No one will return a call. They keep sending me a text about his review, but that never comes. 0's all the way across the board. Next up, I will share this experience with the automotive service bureau and the Better Business Bureau. Save yourself from this place. Go elsewhere. They don't need your business. read more

I had a very good experience at Bill Luke. The price and trade in were exactly what I wanted. My sales person Neftaly Castillo and Adrian were helpful and very responsive. I would recommend both of them highly read more

Recently went in to test drive a used car on the lot. I really liked the car. Was hoping to make a purchase. They gave me David to work with. He's arrogance was very off putting. First off the car was listed with a moon roof. It did not have a moon roof. And the price didn't reflect that discrepancy. The car is 2500 over market value. As shown on Edmunds and CarGurus. There is also a similar car on the lot David cld have offered to show me but he did not. Places that put big profit over people just really are so disappointing. This is why I totally understand as a woman the growing demand for car brokers so one doesn't have to deal will all the exhausting ugliness of salesmen at car dealerships like Luke Ford Chrysler Jeep. read more

Rafael was a great help in finding the right fit for our family. He took the time to look at a few different vehicles with us, as well as negotiate the best he could. Rafael answered all the questions & concerns we had while ensuring everything went smoothly in the process of our purchase. read more

Austin and Christian were great! Very helpful and very easy going. Worked with me on price and made a deal! read more

Bill Luke Chrysler Jeep Dodge RAM - Car Dealers Near Me - Phoenix, Arizona

No disclosure on potential problems of vehicle. Photo shows lights that light up n vehicle loses power (occurs daily) read more

Bill Luke Chrysler Jeep Dodge RAM - All the lights (icons) that started lighting up on the dashboard and to this date still lit up. Power to vehicle declines dramatically - Car Dealers Near Me - Phoenix, Arizona

my experience when I purchased the car should have told me what I was in for. the repair shop has had my car for a week, when I call to find out what the problem is and request a return call I get a text message. Also asked as this is warranty work under the warranty I should be provided with a rental car. To get that arranged you must talk with your service advisor. That's a laugh he doesn't return calls, just send a text that they are working on your repair same thing he said 3 days ago. So 1 week later no answer, no rental car and no way to work. The service manager is going on vacation according to his voice mail and he will try and get back to - what a way to run a business read more

Electric vehicle at 14% charge, couldnt drive much for test drive, they didn't have a fast charger, 4 hrs of wait to charge there. They told us to google a level 3 charger and go charge the vehicle ourselves after buying it. Didn't even offer to tell us where to go, we drove around like crazy people looking for a public place. They offered me $1,500 for my trade-in car which other dealers had offered $5k for, it was an insult! The place has no coffee no snacks no nothing for anyone spending hours there. I would never go back. read more

Our experience with the service was pretty bad: I came and try to explain him what happened, why I am there. He was cocky and did not listen very well what I was saying. I had today and tomorrow 2 days to leave it there, he told me it will be 3 to 5 days , I told him that we can't have it there that long that I will bring it back when you will have time and he laughed and said it will be the same when you bring it next time . This is what I told him: Over a year ago I got all brakes and rotors changed over $3000 dollars and they never reset the sensor, I told Anna that the day I pick it up , she said bring it in first thing in the morning we will fix it , so I brought it. Then she said they will need more time so I brought it for 2 days then she said the mechanic did not show up to work or something. I did this like 5 times , never got it fixed. I have been patient for over a year but this is getting ridiculous. He was questioning me like why did you bring it sooner , dude I just told you I brought it so many time back and it never got done . It was not a pleasant interaction. Plus I asked him for price for the sliding door sensor, it's been draining the battery for a while , never get the price to fix it. Seemed like he did not really care what I was saying or wanted. read more