I bought two cars for $3500 each, put another $1K into both and they are both on their last legs…read more Sold the Hyundai for less than half what I had into it and the Buick is on it's last legs and unsellable. Tony promised to fix the problems and they were fixed with rubber bands and glue. All mechanics who have checked them out said they were done on the cheap and that is why they are breaking down. RUN as fast as you can away from this car dealer. I got taken to the cleaners and am down over $9K on the hunks of junk they sold me!

STAY AWAY! These are the most unscrupulous people I've had the displeasure of dealing with. I…read morepurchased a 2006 Buick Lacerne from them. The car had a few cosmetic issues that were agreed would be fixed. In addition I was told to drive it for a week and let them know of anything else that needed to be fixed and they would take care of it. The very next day the check engine light came on and I made Tony aware and he promised they would fix it. Long story short they kept the car 3 weeks, when returned over half the lights on the dash no longer worked. I was told the Chevy dealership that had the car was responsible. Not being stupid I realized they'd spent the last 3 weeks trying to turn the light off not fixing the problem. I was asked to bring it back and the problem would be resolved, I took it back and left had second thoughts about the unsafe loaner they gave me and returned to find their "mechanics" in my car the dash in pieces when I'd been told it was being returned to the dealership that was responsible. They were shocked to see me back caught redhanded. Don't trust Tony or Alvardo they are shysters, crooks and liars.

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

We bought a used Grand Highlander here a couple weeks ago. My experience at the actual dealership…read morewas incredibly dirty. The women's bathroom was covered in used paper towels, including the changing table so I had to have my husband change my daughter in the men's bathroom. The kid's play area was incredibly filthy and there was a vacuum with a loose cord tucked into a corner of the kid's area. When I asked if I could have somewhere to nurse my daughter I was responded with confusion from the man we bought our car from, and not even consideration to provide us a place to nurse her out of the public space, or the thought to ask a woman that might work there for me. Our salesman otherwise was fine, but not personable at all for someone in sales. When we looked at our Grand Highlander the first time it was covered in stains, crackers and had been sitting there for a couple months. They agreed that they would detail the car. It took them 5 days to fix a broken mirror it had (I'm assuming they had to order the part which is fine) but they still hadn't detailed it when my husband arrived to pick it up. So we had to wait longer, then it still had stains and visible sand, dog hair and crackers. The man we bought it from sent it back, then my husband had to send it back AGAIN to be serviced. We finally just decided to take it home after making them redo the detail multiple times. After my husband got home, we got a call from someone saying they saw we had a "RAV4 serviced there for $600 that day" and we respond no? We had our grand Highlander detailed for free. And we were asked, "Oh! Are you guys in the market for a new one?" This place obviously does not have any organizational skills. My husband left a review and was responded from the woman that typically replies (maybe customer service relations) with her "please contact me!" He reaches out her after she left a number and she never answered after the phone line dies, so he leaves her an email and he was never responded to. We like our Toyota we bought just fine, but this dealer is absolutely disgusting and needs to get their act together. I don't normally leave negative reviews but this place really deserves it.

If you're looking for someone who actually takes care of you when buying a vehicle, go see Dallas…read moreGermundson at Sanderson Ford. We've been buying both our company and personal vehicles from Dallas for the past 6 years, and there's a reason we keep going back. He's honest, straightforward, and never once makes you feel pressured. He actually listens, understands what you need, and makes the whole process easy. Most recently, he helped us get into our 2025 Mustang Mach-E Premium, and as always, everything was smooth from start to finish. Good people are hard to find in this industry. Dallas is one of them. If you want someone you can trust, he's your guy.

I've started to come to this dealership for service and the manger there is a 10 start and thanks…read morefor going over and beyond to keep your dealership ship a soiled location . They help you like a small family owned dealership and have the best services.

This place is know as elite auto finance omg, you will not be satisfied. I'm new to the area and…read moredidn't know any better this place will sell you a shitty car with no problem and stick you with the bill, every time I'm here there rude especially the woman that work there and they never know what's going on as far as repair .everyone that buys a car here will be coming back for constant time consuming repairs and everytime I go back for a repair I hear another unsatisfied customer or horror store don't go here its a trap.

I'm definitely late to the review! I bought this car back in December of 2023, but I had the most…read moreamazingly experience. I've had no serious problems with the car, just typical maintenance. I would've written a review sooner but I wanted to wait to see if the car held up, as I've had some die immediately after or a yr later. I was also in the middle of school and it was a very busy time for me...buttttt The guys who run this place are polite, have good service and in the end made my purchase work out. I will definitely return if I need a new car & I 100% recommend! My car was clean, in good condition, with no safety concerns!

Do not use this dealer. We purchased a car and after about 1500 miles it needs rear brakes. I…read morecalled and spoke with a person who said his name was Glen. He told me to go ahead and file a complaint, so I did. Since they refuse to assist even though this is a safety issue as described by The AZ Department of Transportation. I am filing a complaint regarding this dealer with ADOT and the AZ Attorney General's office. THIS DEALER IS TOTALLY UNETHICAL. DO NOT VISIT THEIR DEALERSHIP. YOU HAVE BEEN WARNED!! ADDENDUM: Jay, the owner of Glendale Auto Source just contacted me. I now see why their customer service is so bad. I am not surprised however. In every company, the culture comes from the top. First of all he said "these reviews don't matter. It wont change anything". He may in fact be right. We will see. Next, he indicated that he is not going to talk to me because I am not the one who actually purchased the car. My step son was. So, I guess I am not allowed to intervene in affairs involving my family. WRONG!!!!! I am still going to. Finally, he said that he "never had anyone talk to one of his people and within 15 minutes, write a poor review" Well, Since their rating is 3.7 here, I guess everyone else has waited more than 15 minutes to negatively review their establishment. Also, they took 43 days to actually payoff the loan on my step sons trade-in. 43 Days before the car was registered to him. 2 days before his temporary expired. he had to keep calling and calling to get updates on when it would be done. Having several car dealerships as clients, I can tell you the ONLY reason a car dealership takes that long to payoff a trade is because they have cash flow issues. Most likely, they were waiting for another car to sell so they could use those funds to pay of my step sons trade-in. I reiterate my point. DO NOT GO TO THIS DEALERSHIP. THEY HAVE 15 REVIEWS ON YELP!. OF THOSE 15, TEN ARE FIVE STARS AND FIVE ARE 1 STAR. THAT MEANS ONE THIRD OF THEIR CUSTOMERS ARE NOT HAPPY. BY COMPARISON, MY RATING ON YELP IS FIVE STARS. MAYBE THEY SHOULD LISTEN TO ME. GIVEN MY PROFESSION, I COULD RUN THAT COMPANY MUCH BETTER THAN JAY DOES.

Attention! Don't Make the Mistake of Trusting Tricolor Auto Group…read more My experience with Tricolor Auto Group has been one of the worst I've ever had with a car dealership. From the beginning, they have broken promises, withheld information, and shown a complete lack of professionalism. Here are the detailed issues I've faced: 1. Broken Promises Regarding License Plate Delivery I paid all the necessary fees for the vehicle registration and license plate, trusting that Tricolor Auto Group would handle the process. However, I never received my plate. When I tried to resolve the issue, they provided no clear answers or solutions, forcing me to pay for the process again. 2. Mechanical Issues with the Vehicle Despite purchasing the vehicle with the expectation that it was in good condition, serious mechanical issues arose much sooner than expected. I had to replace the battery out of pocket, an expense that should have been covered if the car had been properly inspected. I also had to pay for the repair of the EVAP valve, which should not have failed so quickly. 3. Lack of Transparency with Payment Breakdown Over two months ago, I requested a detailed breakdown of my payments--something any customer has the right to receive. Despite multiple attempts to obtain this information, they still have not provided it. This lack of transparency makes it impossible to verify if the charges are fair. 4. They Made Me Pay for a Service That Was Already Included As part of my purchase agreement, I was supposed to have oil changes included. However, due to the lack of knowledge and misinformation from the branch manager and employees, I was forced to pay out of pocket for an oil change that should have been covered. When I tried to clarify the situation, no one at the branch could provide a clear response or take responsibility. 5. Inefficient and Frustrating Customer Service Tricolor Auto Group used to have an automated system that returned calls, but it no longer works. On multiple occasions, I tried to reach a representative, but the system would not allow me to speak to a real person or receive useful responses. When I finally managed to contact someone, the customer service was unprofessional, uninterested in helping, and unable to provide clear solutions. 6. If You Insist Too Much, They Might Block You If you repeatedly call to demand solutions, they might block your calls and messages. This happened to me with a branch manager. Instead of addressing my concerns, she simply chose to ignore me. This level of disregard for customers demonstrates the poor service and lack of responsibility this company has. 7. The Stress from This Company Can Drive You to Desperation Even if you pay on time and are a good customer, don't expect any concessions from them. You will not receive any information that could benefit you or help you navigate a difficult situation. Dealing with this company is so frustrating that it can push you to desperation. 8. What to Do If You're Already Stuck with Them? If you've unfortunately already purchased a vehicle from Tricolor Auto Group, I strongly recommend the following: Save all documentation (contracts, receipts, messages, emails). Always request names and reference numbers every time you speak with customer service. Keep a detailed record as I have done, including emails, screenshots, receipts, and any other evidence that could help in case you need to file a complaint. If you notice any irregularities, be prepared to file a complaint. You can file complaints at the following places: Better Business Bureau (BBB) (www.bbb.org) Federal Trade Commission (FTC) (www.ftc.gov) Consumer Financial Protection Bureau (CFPB) (www.consumerfinance.gov) Attorney General of your state (in this case, Arizona) Google Reviews and Yelp to warn other buyers --- Conclusion If you're considering buying a vehicle from them, think twice. You won't receive the service or support you'd expect from a reputable company. They don't fulfill their promises, unexpected costs can arise without explanation, and customer service is unhelpful. If you already have a vehicle with them, document everything and prepare for any issues that may arise. I'm currently in the process of refinancing my vehicle to get away from this company as soon as possible. I don't want anyone else to go through this frustration, so I will be posting this review on Google Maps, Yelp, and other platforms to warn future buyers. This review has been posted at all Tricolor Auto Group locations in Phoenix and on other platforms such as Google Maps, Yelp, and BBB to warn more people about their business practices and prevent others from experiencing the same issues.

Still driving the same car, best car I've ever owned. 198,000 miles and still going strong. I only…read morewish they had more economy cars to offer. I had a very good experience with them.