Big shout out to Andre in sales and Kenny in finance. They made buying a car from out of state a…read morebreeze. Dealing with documents and getting a car ready in less than 24 hours is impressive! Bravo Kris Boynosky

Made a Yelp account because I really couldn't stand my salesperson's ugly and slimy attitude…read moretowards us. This was easily one of the most unpleasant customer service experiences I've had in a long time. What should have been a simple test drive turned into an unnecessarily uncomfortable experience because of how dismissive and sarcastic the salesperson became once he realized we weren't buying a car that day. I called about 30 minutes before arriving and specifically asked if the car I was interested in was available to test drive. I live about 40 minutes away, so I wanted to make sure the trip would be worthwhile. I was told the car was available and that I was welcome to come in. When we arrived, we worked with Maroon. We were completely upfront from the beginning that we were there to test drive a couple of vehicles and continue our research. We never claimed we were buying a car that day, and we even asked if it was okay that we were just test driving. Maroon responded with, "Of course, it's free." Ironically, after driving 40 minutes to get there, we weren't even able to test drive the main vehicle I had called about because the battery in the key fob was dead. At that point, I decided to test drive a backup vehicle I had also been interested in, but that's when the experience started going downhill. Once it became clear that we weren't purchasing a vehicle that day, Maroon's attitude noticeably changed. He seemed less interested in helping us, less engaged, and generally annoyed that we were there simply trying to evaluate vehicles before making a major purchase. The moment that really stood out was when my brother asked where the restroom was. Instead of simply answering the question, Maroon pointed and sarcastically replied, "That's free too." It was such an unnecessary comment that it genuinely caught us off guard. Between that remark and the overall change in attitude, it became pretty obvious that he viewed us as a waste of time because we weren't ready to sign paperwork on the spot. What I don't understand is how dealerships expect customers to make a decision without first driving the car and comparing it to other options. That's literally the purpose of a test drive. Not everyone walks into a dealership ready to spend tens of thousands of dollars within the next hour. Honestly, if you're looking to test drive vehicles and actually get a feel for them without pressure, I'd recommend CarMax whenever possible. In my experience, they're far more relaxed about the process and typically let you take the car out for around 20 minutes so you can get a real impression of it. I would have gone to CarMax for this vehicle too, but unfortunately they didn't have the specific model I wanted, which is why I ended up here instead. This experience has honestly turned me off from traditional dealerships and salespeople altogether. Going forward, I'll probably stick with CarMax or private sellers whenever I can. At least there, I don't feel like I'm being judged for wanting to do research before making one of the biggest purchases most people make. If customers who simply want to test drive a vehicle are considered an inconvenience, then maybe that's something management should address. No customer should feel mocked or dismissed for wanting to make an informed decision. If customers taking a test drive are viewed as a waste of time, then maybe don't invite them in after they've called ahead and driven 40 minutes to get there. Maroon had also told us that the vehicle I originally came to test drive would likely be ready by Monday and that I could come back then. Under different circumstances, I probably would have. However, after driving 40 minutes to the dealership, discovering that the vehicle I called ahead about wasn't even ready to test drive, and then being treated like an inconvenience for simply wanting to evaluate my options, I really had no interest in returning. If this is how potential customers are treated before a sale, I see no reason to give this dealership a second chance.

I had a really great experience purchasing my 2026 BMW X5 M Competition from Chapman BMW…read moreScottsdale. I worked with Perry Taylor from start to finish--he was friendly, professional, and great to work with throughout the entire process. He helped coordinate my custom order, accommodated my delivery requests, arranged some complimentary accessories for me, and made pickup easy even after I had to delay it due to a planned vacation. Buying a new BMW is a big milestone, and Perry helped make it an exciting and memorable experience. I highly recommend both Perry and the team at Chapman BMW Scottsdale!

Shout out and a huge standing applause…read more I continue to return to this dealership because of the exceptional service I receive every time, and a huge part of that is Josh. He consistently delivers the highest level of customer care and professionalism, and he is absolutely the reason I keep coming back. In my opinion, he is management material and sets the standard for what great service should look like. On my most recent visit, Josh had already left for the day, but Talin stepped in and took outstanding care of me. The transition was seamless, and I felt just as valued and supported. Nick made the checkout process easy and efficient, and Kadence greeted me when I arrived with such enthusiasm and warmth that I felt like a celebrity walking through the door. My vehicle is older now, but this team still treats me as if I purchased it yesterday. That level of care and attention is rare these days and speaks volumes about the culture of this dealership. The entire service department is honest, transparent about needed repairs, and provides competitive estimates without any pressure. What really stands out is that Josh even followed up after my service appointment to make sure everything went well. That kind of commitment to customers is why he has earned my trust and loyalty. This has to be one of the best service departments in Arizona. Josh, Talin, Nick, and Kadence were all outstanding, and the entire team deserves recognition for the incredible experience they provide. Kudos to everyone involved you've built something special here! Thank you all. I'll see you in another 7yrs to purchase my flying saucer which will be in by then, at the flying rate of change that's amongst us humans.

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

I really wanted to have a positive experience with this dealership because everyone I interacted…read morewith was friendly, kind, and professional on the surface. Unfortunately, my experience did not match the promises that were made. Throughout the car-buying process, I was told several things that either turned out to be untrue or that I had to repeatedly follow up on and fight to have honored. After the sale, I found myself being ignored and eventually had to show up at the dealership in person just to get results. That was incredibly frustrating, especially after believing I was working with people I could trust. The final straw was my recent service visit. I was under the impression that my extended warranty covered the damage I brought the vehicle in for, only to find out that wasn't the case. Even worse, when I left the dealership, my side mirror was literally hanging off my vehicle while I was driving on the highway. It was not like that when I dropped my car off. It became a serious safety hazard, and I nearly had an accident because of it. I even have video of the mirror hanging as I drove away. I ended up taking my vehicle to another mechanic, who was able to secure the mirror properly in a matter of moments. It was incredibly disappointing that my vehicle left the dealership in worse condition than when I brought it in. I do want to recognize that my service advisor was excellent. They were communicative and treated me well, and I appreciate their professionalism. My frustration is with the overall experience, the broken promises, and the quality of the work performed. I had originally planned to recommend this dealership to friends and family because I believed everyone was being genuine. Unfortunately, after everything I experienced, I can no longer recommend either the sales department or the service department. Kindness is appreciated, but honesty, integrity, and quality workmanship matter even more.

Great experience with Fantasy Auto Sales! Mark and Avi were easy to work with, transparent, and…read moremade the vehicle purchase smooth from start to finish. They went above and beyond to make sure I got the best deal and to ensure the vehicle was in excellent condition. I highly recommend this business and will look forward to working with them in the future.

My fiancé and I purchased a Sprinter van. Mark (Finance Manager) was the kindest, most…read moreprofessional, caring and ethical auto sales person I have ever met. Our family would not have the vehicle that we need desperately (due to our disabled son and lots of kiddos) without Mark going the extra mile for us. Highly recommend! Awesome warranty also!

I had a wonderful experience buying a car here. They made the purchase exciting, comfortable, and…read moreeasy. They were completely honest about the cars history and I felt an immediate feeling of trust when talking to them. I think it's incredibly important to have a trustworthy and friendly atmosphere when buying cars because it's such a big deal. I would highly recommend going to Carabana for an auto purchase!

This review is for Car Banana as looking for a reliable used car for a few months. Car Banana had…read morean excellent selection of hand picked used cars that make great first cars or provide reliable transportation for commuters. I took to a Fiat 500 convertible but the prices other dealers were asking just didn't make sense. Shane had a car priced beyond fair as he would rather move vehicles in volume and make people happy vs. waste their time negotiating. He was easy to work with and went above and beyond to make sure everything was in order so I could fly in and drive back home safely to California. While I was there we went to lunch and I learned that everyone knows Shane. The restaurant owner had personally purchased 5 cars from him over the years for himself and his family. Relationships matter, so does word of mouth. Shane cares about this and it shows. If you are looking for a used car for yourself or your family or a first car go here. Also, Shane speaks Spanish and is respected by families and individuals who happen to prefer doing business in Spanish too. He finances too. First cars and reliable used transportation go here.

Everything about this business is understated.., all of them go the extra mile…read more. I've driven hours to use their service. Affordable Professional Perfection They make my car better everytime I see them I enjoy giving them money., Worth every penny

Great communication. Advocated for me with my new purchase of an old Mercedes. Will definitely be a…read morereturn customer. Very trustworthy!

Tyson was amazing from the first phone call I had with him to inquire about the vehicle to the time…read morewe bought it. He had the car checked, running and cooled off for a test drive when we arrived. Everything was completed in a very timely fashion and he was upfront about all costs and pricing. He even took the time to let us check out a cool muscle car (that we were clearly not buying) to my 9 year old son, which totally made his day and our experience that much better. Highly recommend him and the dealership for your next vehicle.

If I could give more stars I would. The guy that helped us out was REAL AND HONEST( george)…read moreAll the way through. We didn't feel like we were being haggled or TOLD what I want or what THEY can get me in like other dealership's. We made the purchase and would certainly recommend them to anyone looking! Don't hesitate to stop by!

What a great experience!…read more This is my second car purchase with Auto House and it was just as excellent as the first time. I told Soup the car I wanted. He found one better than I asked for, gave me great financing advice, gave me an amazing deal and had everything ready for me to close when I got there to sign paperwork. The owner remembered me from last time and took a moment to say hello and check in. What a great operation! Highly recommend Auto House!

From the owner: come visit to see what we have to offer mention yelp for…read morespecial details

If you're looking for someone who actually takes care of you when buying a vehicle, go see Dallas…read moreGermundson at Sanderson Ford. We've been buying both our company and personal vehicles from Dallas for the past 6 years, and there's a reason we keep going back. He's honest, straightforward, and never once makes you feel pressured. He actually listens, understands what you need, and makes the whole process easy. Most recently, he helped us get into our 2025 Mustang Mach-E Premium, and as always, everything was smooth from start to finish. Good people are hard to find in this industry. Dallas is one of them. If you want someone you can trust, he's your guy.

I've started to come to this dealership for service and the manger there is a 10 start and thanks…read morefor going over and beyond to keep your dealership ship a soiled location . They help you like a small family owned dealership and have the best services.

Bought a new Bronco Sport yesterday. Great experience at Camelback Ford. Everyone very nice and I…read morebelieve I got a good deal.

We dropped off our 2025 Ford Bronco on Tuesday it's now Friday and no one has called us once. I…read morecalled Wednesday and asked what was their findings for the issue? I was told someone would call back by 6 pm closing. We did not get a call and so we heard nothing so today Friday I called and they said it's ready sitting outside and they could not find the transmission issue we brought it in for. We also own a new BMW SUV from BMW on Camelback my god the difference in service and responses is night and day! I would never buy another Ford product if this is what we can expect from Ford service and responsiveness.