No no and no just please do not trust these people with your vehicles. They lie and cause you to go…read morein circles to get a reply and an outcome to their faults. There is NO warranty package!!! ITS a scam and a lie!

You will never be able to get in touch with anyone. The phone line will route you through every…read moreconceivable and infuriating AI bot possible. They simply don't answer their phones and customer service will tell you that's just how their company operates. They "don't have people who answer calls." So if you drop off your vehicle with assurances it will be complete by the end of business and it's now the end of the day and no one has called you will be told by customer service (if you can work your way through the insane automated phone system) that there's nothing they can do to help. So I guess I leave my car at the shop with no way to get my kids to school in the morning and no one to speak to about what is happening? The most atrocious business model I've experienced in a very long time.

So helpful and the price tag is a lot better than other places! The quality is excellent and the…read moreowner Richard Hatchett ensures that you get the best service!! I highly recommend for your next windshield replacement!

I had a windshield installed on Friday (9/27/24). It was done right at a fair price. He provides…read morefast, friendly service. This is the second job he has done for me. I highly recommend Mr. Hatchett.

Had a rock ding in my windshield that I didn't want to report to insurance, so I looked on…read moreAngie'sList ( they weren't yet listed on Yelp) to see if there's an alternative biz in West Knoxville and found Glass America. Pleasantly surprised when I called them to learn that they offer a discount to some policyholders of auto insurance when you want to pay for the service AND that their price was the most reasonable. I took my van in ( they suggest not bringing in between 11AM & 1PM due to peak lunch-hour drop-ins) about 2:30; they got right on it & had the crack repaired in less than 20 minutes. Great service, friendly, knowledgeable staff. Helpful hint if you're going to their site: turn left off Outlet Drive at Fellers business...they're just behind it, not actually on Outlet. They also have mobile service if you need it. Good find!

SCAM !!! Used their website and got a quote of $278 to replace my windshield. In small print it…read moresaid quote does not include clips, molding and extras. I called to schedule and then just to confirm ask them what the total price was going to be. The person on the phone said that the total was going to be $780. They just wanted to get onsite and install so I would be forced to pay the outrageous "extras". Stay far away from this scam game!

I hate junk add-on fees. I went through the entire process of entering all my vehicle and personal…read moreinfo, getting a quote, and scheduling an appointment. When I finally got to the payment page they add a 40% "recycling fee". My back tailgate window shattered into a middle pieces at another location. There is literally nothing left to recycle. The agent said it's a fee that's added to every installation. This is just a total junk add-on fee. If they add it to every installation, why not just show it in the quote? I'll take my business somewhere that honestly shows their rates.

Can't talk to an individual, round around with automated voice mail. Contacted corporate and they…read morecouldn't answer my question and gave me licak number. Round around again with voice mail. Texted phone number but no reply

What was supposed to be a two-week repair turned into over two months of delays, mistakes, repeat…read morerepairs, and frustration. I took my Tesla to Harper Collision only because Tesla referred them as the local preferred body shop after road debris damage. The original work included windshield and headlight replacement plus repainting multiple areas. The windshield caused a major delay because Harper didn't open a ticket with Tesla to investigate the shipping issue until I specifically asked them to. When I finally went to pick up the car, I immediately noticed unrepaired damage along the sides before I even got in. I reported it to Amy, which led to another estimate, insurance supplement, and more paint work. The car also still had residue and debris from the repairs and hadn't been properly cleaned. Manager Austin later called and was extremely defensive, shifting responsibility onto me instead of simply acknowledging the missed damage. He even checked security footage to confirm I hadn't driven away before reporting it. During the second round of repairs, they accidentally broke my driver's side window. They said no local Tesla location had one in stock, so I called around myself, found two in Chattanooga, and offered to pick one up. They declined; a window was later overnighted from Nashville. When I picked the car up again the paint was about 99% acceptable, and I was too tired to keep fighting over the remaining imperfections. But the problems still weren't over. The driver's door speaker hadn't been reinstalled correctly and was rattling, so I had to take it back in. On the drive home I discovered the cameras hadn't been properly calibrated, which affected the driver-assistance features and nearly caused an accident. Back to Harper again after that visit they returned the car still in Service Mode. I still occasionally hear what sounds like broken glass rattling inside the driver's door (presumably from the window they broke). At this point I'm too exhausted to take it back again. I would not recommend Harper Collision and will never trust them with another vehicle.

Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

I had forgotten how easy it can be…read more There are lots of smiles around this place from staff and customers as well. Jaguar headliners are notoriously difficult but here the job went in and came out on time, at the quoted price with no drama and excuses. Professional work done with a smile. That is hard to equal. It is appreciated . I highly recommend these fine folk and the work they do.

Great service... Quality work. Second time we use these guys and we are very pleased with the…read moretinting work done on our high-end vehicles. Highly recommend!

The best thing in my experience is the warranty, the people in the back were not very personable or…read morepleasant. Now, what I am trying to figure out. How I paid $230-$245 for ceramic tint that peels on the passenger side window. The back window has numerous spots bubbling up. I have had this problem before elsewhere, not sure if it is the quality lacking. I don't feel the value for quality is here, not much pride going into work ethic. I am Sorry. The bald guy is the only nice person here.

Fast, reliable, and friendly. Would recommend to everyone looking to tint their windows!read more