I needed a shattered radar window on a Chevy Equinox replaced and started googling options. I am so…read moreglad I Calked Matthew at Volunteer Auto Glass. Scheduling was easy, he kept me informed on his arrival time, thoroughly vacuumed the inside of the vehicle in case I hadn't gotten everything and then proceeded to efficiently and skillfully install my window. All this on top of charging me $150 less then the frequently advertised vendor. I love doing business with locally owned businesses who deal responsibly with the customer.

Volunteer Auto Glass (Matt) was a pleasure to work with. Didn't blow me off when I couldn't at…read morefirst secure a good service date. Good rates, quick appropriate service without the feeling of being rushed. Most definitely would suggest you use him. His prices beat well known companies with coupons too.

Extremely happy with the services that Chad provided. I have a "fancier" windshield and he was able…read moreto find it in stock and have it installed within a week. He came to my house for a very small extra service charge, which was so worth it as I didn't have to take time out of my day to meet up with him to get my windshield changed. Excellent communication and customer service and his prices were a fraction of those that I got quoted elsewhere in the surrounding area. Again, very happy with the services that I got and will be recommending him and using him for any future windshield needs.

The front window was broken. It took a week to get the glass and at my convenience he came and…read moreinstalled it. Fast and convenient, not high priced like those tv ad people.

No no and no just please do not trust these people with your vehicles. They lie and cause you to go…read morein circles to get a reply and an outcome to their faults. There is NO warranty package!!! ITS a scam and a lie!

You will never be able to get in touch with anyone. The phone line will route you through every…read moreconceivable and infuriating AI bot possible. They simply don't answer their phones and customer service will tell you that's just how their company operates. They "don't have people who answer calls." So if you drop off your vehicle with assurances it will be complete by the end of business and it's now the end of the day and no one has called you will be told by customer service (if you can work your way through the insane automated phone system) that there's nothing they can do to help. So I guess I leave my car at the shop with no way to get my kids to school in the morning and no one to speak to about what is happening? The most atrocious business model I've experienced in a very long time.

First time windshield replacement, so Auto Glass Service was a great experience. Troy came directly…read moreto my work and immediately started prepping the window replacement. Definitely recommend.

Had an insurance claim and they worked with my insurance- Conrad was exceptional customer service…read moreagent. Thank you for the great service.

Joe has been so great. Our car was broken into in Nashville and on a Saturday morning he answered…read morethe phone and was immediately working to help us when others wouldn't or they gave unrealistic availability. He's been great communicating about our whole process

Excellent customer service! Joe helped my husband while he was in the Knoxville area after…read moresomething hit his windshield on the highway. He did a beautiful job repairing the chip at a very reasonable price. Highly recommend.

So helpful and the price tag is a lot better than other places! The quality is excellent and the…read moreowner Richard Hatchett ensures that you get the best service!! I highly recommend for your next windshield replacement!

I had a windshield installed on Friday (9/27/24). It was done right at a fair price. He provides…read morefast, friendly service. This is the second job he has done for me. I highly recommend Mr. Hatchett.

I hate junk add-on fees. I went through the entire process of entering all my vehicle and personal…read moreinfo, getting a quote, and scheduling an appointment. When I finally got to the payment page they add a 40% "recycling fee". My back tailgate window shattered into a middle pieces at another location. There is literally nothing left to recycle. The agent said it's a fee that's added to every installation. This is just a total junk add-on fee. If they add it to every installation, why not just show it in the quote? I'll take my business somewhere that honestly shows their rates.

Can't talk to an individual, round around with automated voice mail. Contacted corporate and they…read morecouldn't answer my question and gave me licak number. Round around again with voice mail. Texted phone number but no reply

Fair price, fast and excellent work. Had a dent from unknown origin. A lot of hand work to…read morefix...not just pulling it out.

Hit some curbs with front low air foils and also tire spokes causing scratches and gashes due to…read morelousy visibility on new miata. Repaired perfect and price was very very palatable and same as estimate. Great experience.

My experience was fantastic! Chris is knowledgeable, reliable, talented in his glass works (mine…read morewas a broken car auto window) and truly a great individual! My window and car is a good as new. Chris and Dalton repaired and went above and beyond with every possible aspect of the repair; communication, explanations, timing/scheduling, the actual work and even "tire-shined" every aspect of my experience; my auto/window and me, as the customer!! You won't go wrong with this crew repairing anything and dependability! Chris and Dalton, THANK YOU!!

I have had many windshield chips fixed and have never had my whole windshield get cracked by the…read moreprovider. I set an appointment to drive to this mobile service to get an appointment earlier. He showed up half an hour after our appointment and then when repairing without warning or notice he cracked the whole windshield. It was a very small chip that is now costing me $1000. I would not recommend this company to anyone.

What was supposed to be a two-week repair turned into over two months of delays, mistakes, repeat…read morerepairs, and frustration. I took my Tesla to Harper Collision only because Tesla referred them as the local preferred body shop after road debris damage. The original work included windshield and headlight replacement plus repainting multiple areas. The windshield caused a major delay because Harper didn't open a ticket with Tesla to investigate the shipping issue until I specifically asked them to. When I finally went to pick up the car, I immediately noticed unrepaired damage along the sides before I even got in. I reported it to Amy, which led to another estimate, insurance supplement, and more paint work. The car also still had residue and debris from the repairs and hadn't been properly cleaned. Manager Austin later called and was extremely defensive, shifting responsibility onto me instead of simply acknowledging the missed damage. He even checked security footage to confirm I hadn't driven away before reporting it. During the second round of repairs, they accidentally broke my driver's side window. They said no local Tesla location had one in stock, so I called around myself, found two in Chattanooga, and offered to pick one up. They declined; a window was later overnighted from Nashville. When I picked the car up again the paint was about 99% acceptable, and I was too tired to keep fighting over the remaining imperfections. But the problems still weren't over. The driver's door speaker hadn't been reinstalled correctly and was rattling, so I had to take it back in. On the drive home I discovered the cameras hadn't been properly calibrated, which affected the driver-assistance features and nearly caused an accident. Back to Harper again after that visit they returned the car still in Service Mode. I still occasionally hear what sounds like broken glass rattling inside the driver's door (presumably from the window they broke). At this point I'm too exhausted to take it back again. I would not recommend Harper Collision and will never trust them with another vehicle.

Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.