I had a deer run into the quarter panel of my pickup, I dropped it off at Ace and less than 2 weeks later I had my truck back. They handled all of the communications with insurance, which was a huge weight off of my shoulders. Not that I cared since it was going through insurance, but their pricing was very reasonable. The quality of the work is impeccable. I have no idea how, but they matched the exact spray pattern that was on the rest of the panels from the factory. This is far more difficult than achieving a flawless mirror style finish, and the end result is that it looks like the panel is the original one that came on the truck. Panel gaps are good too. They also gave a lifetime warranty on the work, which I don't anticipate ever needing but is nice to have for peace of mind. read more

Auto Collision Experts - Before Repairs - Auto Repair Near Me - Kingston, Tennessee

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Great work done and they let me informed throughout the repairs were outstanding and can't tell we were hit

I as well had very high hopes with some of the reviews and advertisement of complete auto care. When asking if they serviced oil changes and tire rotations, they said yes, but had to get the oil and filters from a nearby outlet and seem to be confused as to the rotation of a 2017 Chevy Tahoe. I did feel as if I was nickel and dime as well. Also was asked to pay in advance for the oil change and tire rotation. Friday, services weren't going to be rendered until Monday . On another note because of the advertisement of complete auto care I asked if they detailed or fixed a few pieces on my Chevy Tahoe that were fading out and said all I can do is possibly get a leather conditioner or no we cannot fix that part. Hmmm read more

We took our car here to get repaired after a minor accident and couldn't have been happier. Their communication was consistent and detailed and the work they did was of excellent quality. We are pleased with everything we experienced there and would recommend their work. read more

They are an outstanding business. Very nice and easy to work with. Would recommend to anyone

My wife took my car in for an oil change, Austin (who seemed nice to this point), spoke to her about a sensor light on the dash, ask her if she wanted him to check it out while she was there? He never mentioned an extra charge. She went up to pay and was charged about $45 more than the expected oil change. Austin explained he was doing her a favor and not charging her "full price" for the diagnostic. I called him after she got back and he was "trying" to to sell me on how he cut her a break on the charge!! Repeatedly telling me this, and how he was trying to "help her out!" Here's a helpful suggestion, how about you tell your customer's you're going to charge them before you do the work? Sadly, this place is very local to where I live, and now I can't trust them in the future. So the choice is yours next customer. read more

We're new to the area, and in the past, had taken the truck to a Chevy store for regular service, i.e. Oil Change and Tire Rotation. About a week before setting the appt, I stopped in the Service Area to ck it out, the reviews I had read were mostly good. I was met by Austin, A very personable young man, and the waiting area is quiet and clean. I asked about the cost of the oil chg, and what he quoted me was fairly close to what I was used to paying at my dealership (there isn't one close by to Kingston). Where I made my mistake was not asking what they charge to rotate tires! My previous service total was $126, and dealerships are not know to be inexpensive, but when Austin called me over and stated my truck was ready, he told me my total was $206, needless to say I was a bit shocked! He said "we charge an hour for the tire rotation". I'm disappointed in the fact that ACE is close to home, seems they do nice work, and Austin was easy to deal with, but sadly I don't want to feel like I'm being gouged should I need to bring my truck in for work! I did fill out the online survey they sent immediately after the work, stated the same thing there, had hopes of a call from them, but nothing over a week later. Its too bad, because now I'm forced to find another service center... read more

As far as their work itself other than not matching the window tint to the other windows, and the bumper not being straight, and the bumper guard about to fall off, and the biggie, a piece of my grill missing that was there when I dropped my truck off is now missing. Bo tried saying that my grill was already in bad shape. Anyone wanting pics to show my grill is in excellent shape, I'll be glad to show pics that was taken before we took the truck to them. Bo then said he ordered the price and it came in broke and they can't find one. You can't just buy that piece it has to be replaced altogether and they are refusing to pay for. They have even blocked my phone number. What kind of business does that. I found the grill on ebay for 1/3 of the price from the dealer and they don't trust eBay. They were a preferred auto collision repair service with my insurance is the reason we used them but never ever again!!! My opinion and it's only my opinion but I think someone needed that part of my grill and decided to take it because the clips are not broken. So it had to be taken out by someone who knew what they were doing. Just saying!!!! I only give them 1 star because I had no option to give a 0 star. read more