Purchased a truck from their Yorktown location, David was helpful through whole process. Process was straightforward and didn't include the typical nonsense dealerships try to pull with showing you the out the door price with all the extras you never said you even wanted. Enjoyed the dealership so much recommended them to a mate and he also bought a truck from them the following week. Denver was his sales rep and he had nothing but great things to say about him. read more

DO NOT BUY A CAR FROM HERE - they sell lemon law cars and do not disclose it! A few years ago, I bought my son a car before he went into the military from Auto Haus. They never disclosed in was a lemon law car. My son tried to sell it back to them before he went into TDY to Poland, and Auto Haus offered him such a low amount that it was an insult. They say it needed so many repairs and even over estimated the cost of repairs against their offer. Just complete not fair business people. Lack of integrity and transparency. In fact, I plan to work with the military JAG office to get them blacklisted. read more

Best German auto repair shop in the area. I drive a BMW and have always taken my car to BMW for every repair until last year. They misdiagnosed the issues with my car, causing it to stall. Anyways, while getting my tires done at Firestone, the tech there recommended Autohaus because of the quality of their work. I've been going here ever since with no issues. Issac is my service advisor and I will say that he's extremely knowledgeable and professional. He works around my busy schedule to provide the absolute best service and he always provides timely updates. The pricing is fair and the quality of work is outstanding. I honestly trust them more than the BMW on Jefferson. You also have the option to pay in person or online once they send you the total via text. They work fast and they're professionals! Go here if you drive a German car and see Issac, trust me! read more

Pretty cool. Got a car. Worked with Nick, and he is awesome. Had to drive up again for extra paperwork but overall I'm happy enough. Picture of car attached. read more

Auto Haus - my car - Car Dealers Near Me - Yorktown, Virginia

Thoroughly ordinary used car dealer. Expect the "I have to talk to the manager", reduced communication after you sign, no real effort to distinguish themselves from anyone else, and a "sorry, we can't do that after all" after signing. More specifically, contracts screwed up twice, delivery several hours late, and the promise of help on getting a second key was just words. read more

Said that car needed this and that Took it else where a the gave me the real results. Mechanics these days will lie there ass off just to make a dollar. Then said 3 hours for labor time for something that can be checked in last then an hour. Won't be spending money here no more. read more

Retired Navy Mech. Current full time student at Regent and serve on armed security team along side VA Beach finest at my church. Ive owned 7 Range Rovers, did two timing belt jobs my-self. I also own a 72 Chevelle, 76 Stingray and 1000 WHP GTR. I'm a car guy and stay bz so I took my RR here for repairs. First I was told my cam sprocket is bad and needs to be replaced. They changed the solenoid. I get it they "thought" it needed to be changed because of a crack on the right mounting bracket. I tested the original my-self, knew that wasn't the issue and changed it any way. Paper Trail doesn't lie, the sprocket is what was agreed on being changed. They charged me for a connector but the same one I changed was still on there. "perhaps" no-one thought id check. How many customers do? They were willing to work with me for the underlying issue, so I proceeded. I was told injectors "may" break. I never broke any my-self (lubrication & patience is the key). I asked RR of Virginia Beach dealer after the fact and they confirmed, it is very rare. First one broke I got charged for that, then another... Four total. My bill went from an initial $600 plus, to 3K, to 8k then about 10k total. Got my car back and it drives worst than before. I have misfire issues, including where injectors were changed. Took it back and they said they could replicate the codes. Brought the car back home and got the codes again, immediately. There are other issues, but not related to this repair so I take ownership of that. Being a mech my-self for 18 years and leading mechs for about 10 years plus, I can tell you, if a problem did not exist prior to maintenance, that maintenance just done is the root cause. Even more so if the new issues are within the surrounding area where the work was performed. Now they would like to charge me another additional 2k to repair something around the cam shaft area, in addition to the fuel pump (not related to the work just done). Mind you they did work in the cam shaft area. If that was known to be a potential issue it should have gotten changed with all the in my opinion not required work, but good to be done while you have asses, like the water pump and related plumbing(known problem areas in RRs) There is noise coming from my motor, sounds like improper torqued valves. Could be the chains that were just replaced. I've been trained to never assume. I QAed some of their maintenance and found simple things like spark plugs over torqued and one cross threaded, coil packs over torqued as well. I even found a rag which one of their maintainers left behind in the engine bay area. "Maybe" the leadership is great- I don't know. maybe the maintainers are inexperienced and, or sloppy. Either way I don't think a consumer should have to pay for their short comings. ***UP-DATE*** After I posted this review on google the supposedly owner replied contact Autohaus so we can work out a resolution. Did so and was ignored. It was all for show. read more

Excellent selection of vehicles, no pressure sales, we ended up walking away with a beautiful vehicle. We are very happy with.

Took car in with battery issues. On the phone they claimed they tested my car overnight, simple fix. In person and on the report I received I was told no issues were detected and the car started fine. Took the car home and the NEW battery is still draining due to a parasitic draw. Clearly they did not test anything, it's an east read with a multimeter, not sure why their $110 computer diagnostic test couldn't see that? because they probably didn't even touch my car. Edit: To the owner: I paid for a service for my vehicle and was told the vehicle was fine after your testing. I could immediately tell that your service department was wrong with a multimeter. Testing every 5-10 minutes for an hour then testing every other hour. The parasitic drain is visible. I'm not calling to be either lied to or speak with morons again. If your techs couldn't see the issue, you should find new techs. Maybe you are just taking money without testing or repairing issues? Seems likely but who knows. read more

Although they were not able to find the problem with my car they were awesome . They were supposed to get to it on Friday but got to my car 3 days sooner than expected. I had the results in UNDER 24 hours. They chose to not run extensive diagnostics as to NOT incur extra fees for a problem they were not guaranteed to find. EVERYONE is polite and professional. All employees were neat, clean and well groomed. The ENTIRE facility is SPOTLESS (inclusive of the lot).Auto Haus is a class act in every capacity. Steve is AMAZING and thorough as well as explains EVERYTHING with his customers. I didn't purchase my car from them and they still treated me as a VALUED &. RESPECTED customer. Thank you so much Auto Haus. I would recommend this business 100%. read more

My experience has been good. Got work done on my Land Rover. Rep looked for the best priced parts and was able to repair within a week. No complaints. Customer service was good. read more

Bought a 2021 subaru ascent from them with 20,000 miles last week and had it delivered to my house. Once i got home from work that day i jumped in it to go for a test drive to get to the end of my neighborhood and it started beeping at me saying the left rear tire has 17psi. I turned around to my house to find a screw and a nail in the tire along with a terrible wheel repair where they ground the face of the rim down. I looked over the rest of the tires to find chunks missing and cracks in all 4 tires in the sidewalls which wont pass inspection. They had just inspected the vehicle therefore they passed a car with tires that are unsafe. they offered to pay half the bill for new tires and i declined since they should be covering the full amount since i paid for a inspectable car that's basically brand new. The manager then called me and said they are not going to cover the full bill and that the screw must have happened at my house cause his technicians would never let that by them. I explained im a technician myself of 16 years and these tires are not safe for my pregnant gf to be driving. I told him if they dont cover the entire bill then i will gladly report to the state that they inspected a car that shouldn't have passed. He then yelled at me and basically told me good luck. i wrote a review on the facebook page and they then blocked me. I have never dealt with such a shady business in my life. DON'T BUY FROM THEM!!! read more

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POOR SERVICE DEPARTMENT!! If you want your vehicle fixed on time without issues, you'r better off taking it elsewhere to an Experienced Dealer! Auto Haus service preordered my parts a week in advance of appointment and I dropped my car off on a Monday at 0830. They then said the parts ordered were the wrong parts? Another two days wasted on parts reorder? Now it's Wednesday and they started work again with parts $1645 that still didn't fix the A/C problem ? It's now Friday and they have no clue of when it might be fixed or when a Loner/Rental car which they stated is now $25 per day can be provided to me for my Mother's Day family function ! They don't seem to know what is going on with my vehicle repair and I wonder if they are really Certified Mercedes Trained to repair a Mercedes at all ?? Some of the poorest service I've ever seen from a Mercedes Dealer Auto Haus gets an F- in Yorktown! Good luck future customers in your experience with this sub par Auto Haus because i'm done dealing with them after this goat rope circus and i'm going to try my new customer experience with Tysinger or another local Mercedes Dealer !! Update : May 10th evening still not fixed! read more

I am now going to court to try and hold Auto Haus Accountable for wrecking the engine in my car . I spent over 5000 dollars to have the timing chain done and the car and the car has not run after they worked on it. It has been months of problems trying to figure out what they did. They refused to make it right. The service team is some of the worst in the business. Save your self a huge headache and never go near this place read more

Front skid panel missing 9 screws, 4 more missing up front, read skid plate not secure. Oil gasket missing complete mess............COMPLETE HORROR SHOW. Went to certified Audi specialist. Spent $2k fixing the mess. read more

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*went to autohaus to test drive a Vehicle the day before Veterans Day. *couldn't come up with enough cash to have a low enough monthly payment (financing was not the issue) *told the guy I was working with I was sorry but we were really interested if there was anyway we could make things work and come up with cash we would let him know asap *Next day we finally came up with 3k to put down so that we could have the lower monthly payment as we were assured by chase (new salesman) *Found out nearly a week later they had totally processed the payoff incorrectly even though Chase was supposedly skilled in the finance aspect and navy federal is a bank they deal with frequently, and he had instructions with the bank draft, therefore we ended up with the higher payment anyways! This was incredibly stressful for us as like most Americans, we are struggling with the current economy and We have 4 kids and are living on one income. This also resulted in 5k being returned by navy federal to the dealership and I had to go at an already busy time and pick it up when it finally arrived and had to wait for the finance lady to process it. *The day after we drove it home, I noticed a slight burning smell coming from the hood area once I exited the vehicle my husband didn't think much off it since we had no other issues and it passed inspection just a month prior...I had a surprise trip planned for my daughter to Maryland for her 16th birthday coming in a couple weeks and we only smelled this 1 other time. We also never smelled it while inside the car and I never had any other indication that anything was wrong, no warning lights and nothing physically felt off with the vehicle. *I went on my trip, smelled the smell again, had a friend of mine look at it in Maryland and my coolant reservoir was completely dry. We never had any signs of leakage (no puddles) so I went to auto zone and filled it up, next time I stopped 20 minutes later, half the reservoir was empty again, so I refilled it and this process continued... *Upon returning home my husband called the dealership manager, Austin, and told him what was going on. Austin told him to bring the vehicle in and they'd look at it. They said a head gasket part that needed to be replaced. Initially my husband thought that he would do this repair himself (as he has actually done several vehicle repairs himself on other vehicles) so we brought it home but he just felt very uneasy with messing with the cooling system so he called Austin back a few days later and asked if he would still honor the deal which basically they said they would do it for half the cost which ended up being $300 so we dropped the van off early Monday morning and was told it would likely be ready by the end of the day... On Tuesday I had not heard from anybody so I called later and Ryan told us a bypass hose was the problem and that they were going to "do us a favor" and only charge us $600 so they were now charging us nearly $1000 (they were still charging us for the 1st job) on a vehicle we had purchased essentially a month prior. This also happened to be the week before Christmas. At no point that week did anyone ever call us, we had to call if we ever wanted an update. We were then told it would probably be ready on Thursday...nope! Finally on Friday after not hearing anything and knowing they closed at 2, I had a couple errands to run and my husband had to telework that day anyways so he went in prepared to sit and wait. They do their own state inspections which seems to be a conflict of interest and when we asked about how it could have possibly passed with a problem that major, they told us it was "so deep" there was no way they could've possibly know, but with the way my car was going through coolant and the Reservoir being completely empty I don't see how they couldn't see that something was wrong and then Ryan also told my husband that he wasn't present at the inspection so he can't say for sure what happened. read more

As the weather heated up, it became apparent in my newly out of warranty BMW's A/C wasn't working properly. All previous [routine] service had been provided by BMW Midlothian which btw was exemplary. Though now out of warranty, I wanted to have try and have service provided locally and I will NOT go to Casey BMW (or Casey anything for that matter). They were very booked when I called and didn't have an appt for almost 4 weeks, though said to stop by that night to be sure it wasn't something simple b/c of the heat, etc. They quickly ran diagnostics and identified a few issues. They re-evaluated the sch'd and got my car in the following week. While the repair took almost a week due to waiting on parts being sent from the west coast, I was provided a loaner. (Only small nitpick, would be that an equivalent car to what is being service be provided as a loaner.) Even more impressive, several weeks after repair, I got a call that they owed me a refund (~$230). I was charged for parts that didn't get up being used. There would have been no way for me to have ever known that and they still did the right thing! Thanks AutoHaus for your superior service and integrity! read more

We previously purchased a car from Dale in Williamsburg two years ago. It was such a good experience we decided to return when we were looking for another car. Needless to say it was a huge mistake. I salesman was great Kyle was very responsive to questions etc. but it's been 25 days and I still don't have proper paperwork. They sent me paperwork with no signatures and wrong dates. The car barely made it home because the alternator was dead. So the 100+ inspection they advertise is obviously not being completed properly. I spoke to the GM Austin and he basically said it's the banks fault that the paperwork is not correct. Umm how does the bank have copies that are not signed. I had to pay for the alternators cost. The keys fell apart in my hand when I got home and the device light came on but I should believe they actually did the service because they have done everything else they were supposed to do. Very disappointed. I believe they are doing some clean up and selling them with problems. read more

I go to Christopher Newport University and have a 2008 Mini Cooper with over 100,000 miles on it. The staff at Auto Haus go out of their way to help me. They always offer to provide me with a ride back to school or a ride to come back to pick up my car. They work with my dad over the phone to address the needs of my car and they keep him updated on what's going on along the way. It's really difficult to find affordable repairs for European Cars, but Auto Haus offers just that! My car runs better than ever after visiting them and you never feel as if you're being taken advantage of! read more

Auto Haus - My Mini Cooper! - Car Dealers Near Me - Yorktown, Virginia

I would not recommend AutoHaus Yorktown. My front brakes needed to be replaced back in July and my husband, who was a valued customer there, suggested AutoHaus Yorktown. I took my car there and from the first day I have regretted it. They refused to changed just my brake pads and insisted that I replace both my pads and my rotors even though I did not need rotors. From the day I picked up my car the brakes gave squealed when I back up even though it never did that before. I took my car back to them to have the issue fixed. The first time I took it back to them they had my car all day and never called me to discuss anything about my car. I had to call them at 5 pm to find out what was going on. I was told that the technician could not replicate the problem which I know is a lie or he didn't drive my car because every single time you reverse it squeals. So I asked the service associate to come out to the parking lot to hear it. He verified that it did in fact squeal in reverse. I was told that my brake pads would be replaced free of charge and a warranty would be offered. Another appointment was made and I dropped off my car for that appointment. Again, I had to call them at 5 pm to find out the status of my car. He told me that I would have to pay $177 for them to fix my brakes. Why should I pay when it never did this before I brought my car to you. And I was told the brakes would be fixed that day when in fact they just had the technician, the one who said he couldn't make my car replicate the problem, look at my car again. So basically they had my car all day and nothing was done. Not to mention their customer service is awful. My husband, who WAS a valued customer, took his car to them to get a diagnosis of what was wrong with his car, which he paid $98 for. They told him what was wrong and that it would cost $1500. They ordered the parts and my husband paid for them. He took his car up there to have the work done and after they took the car apart and put the new parts on they called him to tell him that it didn't fix the problem and it would be another $1500 to fix the problem. They didn't give any discounts or pay for any of the labor even though they misdiagnosed what was wrong with the car. WE WILL NEVER TAKE ANOTHER VEHICLE TO THEM. I will go to a chain place before I ever go back there. read more

Unethical. That's the best word to describe these guys. Dishonest? Sure. Deceitful? Sure. Devious? Sure. I purchased a used Merc S550 the day before Thanksgiving and had agreed to take it that afternoon and return in that Sunday for them to correct some body damage. During my test drive, it had become obvious the Heads-Up-Display wasn't functioning properly (double vision/ focus problems), and I agreed with my salesperson it would just need an adjustment. When I returned it, I pointed out that I'd been unable to find the adjustment. They were going to take care of it. The salesperson called me Tuesday, after they'd finished the bodywork, to tell me they had adjusted the HUD and it was almost right. They were going to take another look at it after that. OVER A WEEK later, my salesperson called to tell me they have identified the problem as a bad HUD unit and it would need replacement, but they won't do it (pre-existing?). Long story short: I explained to my salesperson that this is not a bad HUD unit (I could see the LED display below the dash, and it was working perfectly). Internet research turned up that 1) the HUD is not and never was adjustable, and 2) the problem is caused by the car having an incorrect windshield installed in it. The car had a full CarFax report, but this never showed up in that report. (Side Note: This dealership had apparently replaced the brakes in this car two months prior, but that too was kept out of the CarFax report.) They told me to come get the car as they were finished with it. The end result? The managers at Auto Haus refused to correct the problems. My car has several systems dependent upon that windshield. I'm stuck. Their lack of honesty and ethics has ruined what should have been an exciting experience for my family. Instead, it just leaves a bad taste in my mouth! So again, after more research, I took the car to my local Mercedes dealership and sure enough, the windshield had not been calibrated. In fact, it couldn't be calibrated because it was the wrong windshield! This aftermarket windshield was causing fault with the Dystronic system, the rain sensor, the Heads Up Display, and the Lane Keeping Assist. None of these had been working properly due to the windshield not being calibrated. It cost me $3,000 to get the right windshield installed and calibrated! This is why we try to buy cars through reputable dealers. In this case, I failed. So why would anybody buy a car from a company like this! Save your money for an honest dealer. read more

I think the largest independent European car-oriented sales and service shop on the Peninsula, Auto Haus has been in Yorktown for maybe 20 years, and keeps growing larger every year. Having started as strictly a repair shop for Mercedes, the store now has a very large used European luxury vehicle sales operation, covering both standard production road cars and classic vehicles; as well as a 8 - 10-man Service Department providing very competent maintenance and repair services for all German and Japanese luxury cars, plus Volvo, Jaguar and Range Rover. I have only bought one used Mercedes from Auto Haus, and had it serviced there for almost two years. The sales experience was flawless, and my only complaint about their service operation was that it was occasionally difficult to get in quickly for even normal maintenance work. But I suppose that's a testimonial to their popularity, which is always a good sign. Recommended all the way around. read more

Auto Haus - Car Dealers Near Me - Yorktown, Virginia

I have purchased numerous cars from Auto Haus in Yorktown for probably close to ten years. I have also had them all routinely served by them. The only regrets that I have had over the last 10 years has been from cars that I did not purchase from them. If you want to purchase a used luxury import car, this is the dealer to do it from. Not to sound too much like I'm being paid by them (I'm not) but they make the process extremely easy and they take the anxiety out of buying a used car. Their selection of cars is excellent. If they don't have the car you want, they will do their best to get if for you (I got the exact color combo I wanted) The cars on the lot are clean and reasonably priced. They also offer competitive financing (Thanks to Diana) and their warranties take away the risk of buying a used car. On the service end, I appreciate that they are a true repair shop. They don't just order new parts (thought they will if you want them to) they also take efforts to repair parts to save you money. I've been to Mercedes dealerships where they would rather try to sell you a new car than repair the one you are bringing to them. At Auto Haus they seem to have a special appreciation for making cars last longer! Truly if you are looking to buy this type of car, I'm not sure why you would get a new one and take the massive hit on depreciation when you can get the same car from these guys WITH A WARRANTY and for tons less money! I also don't know why you would go to a "licensed dealer" when they charge more per hour, and the higher the mileage, the more they want to get you in a new car. I also love that I have never suffered through a high-pressure environment here. As for some of the negative reviews I've seen, I would encourage the reader to read between the lines as most of them have truly unrealistic expectations, and reflect individuals who seem to be disappointed by their own decisions. read more

We have had a terrible experience ever since we have purchased our car here a couple years ago. They painted the undercarriage of our car black to hide the excessive rust damage. It's so bad that rust just crumbles off the car when it's worked on. It's in terrible condition for a 2009. We have had major brake issues and other problems and spent a ton of money and time getting it fixed. It's a shame they would deceive a family in need of decent car. I would tell everyone I know to never ever go here! read more

I took my son's 2011 Range Rover Sport in to have the following warnings diagnosed: 1) HDC not available, 2) transmission warning light, and 3) gearbox not in park warning. Additionally, the gearshift would not come out of park intermittently. The first diagnosis was a worn bushing that prevented the cable from effectively pulling the transmission cable properly - a condition the technician remarked they had seen previously; that was potentially causing the issues; and that must be repaired before moving forward. I was also charged for technician troubleshooting time for a fluid leak and coolant spray in engine compartment - neither of which was why I brought the vehicle in, but that I did approve of. After approving the bushing repair, I was notified that after parking the vehicle, the left front air strut magically and suspiciously fully collapsed. I was further notified that the strut would have to be replaced since the vehicle could not be driven in that condition for any further troubleshooting. The quote for a replacement strut through Autohaus was $1500 - plus labor. I was able to source a replacement through Arnott for 1/4 of that cost. When I informed the service rep that I would be providing the replacement strut, I was notified that although they would install it, they would not warranty the part, the labor, or any other work on that invoice. To their credit, they allowed me to closeout and pay the invoice for the bushing replacement, so at least those parts and labor would be warrantied. After replacing the strut and replacing the upper radiator hose (for the coolant leak), as well as the transmission cable bushing - at total bill of ~2,000.00; I was informed the primary issues for which I initially brought the vehicle in were still present - intermittently, and the only solution was a new transmission for another $5,000.00. Does anyone think I would have paid $2,000 to find out the real solution would cost another $5,000? There seems to be a culture at Autohaus that assumes all owners of high end vehicles will simply continue to pour money into them while their technicians continue to spin the diagnostic wheel until they stumble upon the real issue. Yeah, I get that complex vehicles often have complex problems that require complex solution; but when the service representative tells me his Range Rover guy is "the" Range Rover guy; I expect an honest appraisal of the issue as well as a best and worst case prognosis. We'll not be going back. Pete Romeo read more

Purchased a seven series in January and did not run the air conditioner until it got hot. The air-conditioner never worked and when I took it in they wanted to charge me over $3000 to repair. This is the second time the service department has let me down. Auto Haus no longer has the integrity nor the customer service orientation they used to have years ago. Plenty of places to purchase a BMW and get a lot better service. This will be the last time I deal with them. Even the owner of the company would not take liability for their portion of selling a vehicle that did not operate properly despite them claiming to do a big inspection of it prior to selling it. read more

Purchased a car 2mos ago for $26k. Fell on hard times and attempted to trade it in on something less expensive. Finance mgr told me at the time of purchase how the car was retailed at $31k & how much of a good deal I was getting. Today, literally 2mos later they offered me $18k for the same car I purchased from them 60 days ago. $13k reduction in value in 2mos!!!! Simply disgusting!!! And Nate the salesman is a piece of crap! read more

Initially Auto Haus was recommended to us for our foreign cars. We figured we would give it a try... First visits for basic maintenance were great on our Porsche Boxster, so we decided to take our Mercedes there. When they changed all fluids on the Mercedes, they just drained them and forgot to put them back in. Engine Coolant, Break Fluid, etc. After calling them they came and took the car and left us with a Honda Accord. The Mercedes Dealer would always leave us with a new Mercedes as a replacement, but we just accepted it. We needed a new front bumper for our Porsche and decided to call up their collision center. After it took them over a week to put the new painted bumper on, we get home and realize the bumper is a different shade of red. They claimed that they got the numbers off of the Porsche paint and used a different brand... this isn't the service I would expect for thousands of dollars worth of work. My recommendation would be to stay away and find somewhere else to take your car. After two screw ups, no way anyone should come here. read more

Last month i purchased a 2014 jetta TDI from Autohaus.this was my first experience purchasing a car off a lot and I chose to drive over 30 minutes away to buy from them instead of buying from the local certified pre owed place near me because they seemed to be very honest and made me feel very comfortable. ...a month later and the car already needs a new heater core which is very unacceptable for a car with less than 40k miles and is a very big job.i understand things like a heater core cannot be predicted but cmon, I haven't even made the first payment yet.i contacted them and they informed me I'd have to pay to get it replaced and I'd have to rent my own car( no loner car provided).so, over $1000 repair before i even payed the first payment. If it were my business, I'd have looked out for my customers rather than make their purchase a regret.they were of no help and really didn't seem to care.in the end i ended up taking it to the other dealer i chose NOT to buy from, had to eat crows meat after they told me not to buy from Autohaus because they offered no warranty, and have them fix it and they gave me a free loner car. i can't say enough how much i regret my purchase from Autohaus but ya live and ya learn.im looking into what i can do about this but truthfully i guess it's buyers beware. If i would have bought from this dealership near me, it would have been covered.i will never recommend them and I will never shop a non certified pre owned dealership again...PERIOD! Sales person was great! unfortunately, the costumer service after they've roped ya in to your purchase just don't seem to care. Hard lesson learned. Im only putting one star because i can't put zero stars in.sorly disappointing experience for my first dealership purchase. read more

These guys are great! They do excellent work and really have very competitive pricing. They've kept my 19 year old BMW running in top notch form! And yes, they know newer Beemers as well. Highly recommend these guys over any BMW service facility in the Richmond or Tidewater area! read more

Was charged 220.00 for a oil change and failed inspection. They couldn't find part to repair car (which I found in 1 minute on the net) but because the couldn't get OEM parts price to over charge me they wouldn't use the part I found. So I got the same broke car back with an oil change and failed inspection. Bill showed how they over charged 96.95 for oil change. 98.00 for diagnostic ( 2 seconds pulling up ebrake, which I told them so no real troubleshooting done, talked to mechani and he admitted that's all he did! And the recommendEd repairs were over 3000.00 dollars , 1000.00 dollars to replace brake handle, 177.00 to replace blown bulb marker light,1778.00 to fix small leak on oil pan. What a joke oil pan not leaking enough to leave spot on parking spot. Hmm read more

Do not buy a car here. I bought a 2011 mini the first week of June and was told there was a problem with the odometer reading on the title and it was being corrected and they would send me the new title in the mail within 2 weeks. Looking back I can't believe I accepted this, but I thought they were a reputable dealer and had no reason to think otherwise. Needless to say, it did not arrive. No one responded to my emails until I called again and again and eventually the title person admitted in mid July that they had never received the title from the original owner and were trying to get it. They sent me three sets of temp tags and then were not allowed to send me any more so I could not even drive my car. Vince the service manager told me (in writing) that I would have the title in a day or two on two separate occasions and of course it never happened. He also assured me (in writing) that they would ensure it would arrive before my tags expired; it did not. The dealer offered me no compensation on even apology for lying outright and leaving me with a car I couldn't drive, At one point Vince even told me they had fired the title clerk and that was the problem all along, but still not title. It was not until I had my son, who's a lawyer, call that any action was taken and my title finally arrived after my temp tags had long expired. I specifically went to a dealer to avoid all the hassle of buying a used car privately, but this is the worst experience I have ever had and I would not recommend buying from them. read more

BEWARE This dealer is a poster child of Deceptive Business Practices. They are not members of BBB have multiple complaints at BBB and the AG. I am pursuing litigation for Breach OF Contract. read more

In the times we are in with so much negativity...I needed to take a moment to send a compliment and praise to an Employee at this dealership! Chris Bryant sold us a Vehicle last fall, and if his honesty and transparency wasn't impressive enough. We had two minor issues since our purchase that was not by fault of ours or specifically by any party at the dealership. However, the level of client service and communication from Chris has been outstanding! We will always check inventory and with Chris from Autohaus on vehicles available when in the market to buy a vehicle because of how well and thorough he has been with any concerns we have had. Not to mention we learned we get free state inspection for the life of the vehicle by having our proof of purchase with Autohaus, and 3 convenient locations to accommodate that! I am more than happy with the Level of Service received by Chris Bryant! Keep this guy on board because he KNOWS how to treat people and make them want to come back! read more

These guys are honest and will be straight forward with you regarding what's wrong with your car. They will tell you what needs to be fixed now vs what can wait, and even tell you what you could try on your own. I have a new car repair place that I've told all my friends about, and this is the place! read more

I am giving two stars because of the polite men who pointed me to the BMW side of the business, they were nice and helped me as much as they could. Drive across the street to the BMW side. I needed a simple parking bulb, walked in and was rudely acknowledged by a man sitting next to the parts counter. First question..... What can I help you with? After my response "I am looking for a part for my car", he said come back, we are closed for lunch I can't help you. It may not sound too bad, but add the manner in which it was said. I felt I was inconveniencing him. After the shock of his response I turned to walk out, at which point he then tries to ask me what I needed. You lost my business by the rudeness of that employee. I went to BMW and was treated with the respect I deserved and was able to get the part. I hope customers are treated better than I was in my 30 seconds spent in the building read more

Had a arrangement to purchase a vehicle ,Returned the next day to drop off deposit was informed they could not honor their arrangement.After leaving my business early that day, to be told this after the long drive from the shipyard area to Yorktown, very un professional would not recommend them to anyone. read more

We live in Northern VA but traveled to Auto Haus based on the recommendation of a family member. We purchased an Audi A4 Convertible. This is the best dealership we have ever worked with. Best service, best followup. These folks are what all dealers should aspire to. Our next car will come from Auto Haus. Special thanks to Dale Mang. Outstanding! read more

Will NEVER go back to Tysinger Audi after meeting Mark & having my car serviced at AutoHaus. The whole process from making an appointment to getting my car fixed was effortless. Mark and his team were so nice, I dropped the car off and by 9 am they found the source of the problem, by noon the car was fixed & he even offered complimentary shuttle service so I could pick it up sooner. read more

I have had the most pleasant car buying experience at Auto Haus in Yorktown. I heard about them from a friend and decided it was worth a shot. My husband and I were greeted promptly by Chai. He introduced us to Austin and then they helped us find cars suitable for us. When we were ready for financing we were introduced to Diana who worked out all of the paperwork. Everyone I met here was extremely friendly and helpful. When I was ready to drive off Chai took pictures of me in front on my car and sent them to me and my husband. The next day he called to follow up and make sure everything was going good with the vehicle. I definitely would recommend Auto Haus to anyone looking for a no haggle, very friendly environment. BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!!!! read more