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    Auto House

    1.7 (6 reviews)
    Open 9:00 am - 7:00 pm

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    CarMax

    CarMax

    (144 reviews)

    BUYER BEWARE: "CarMax Certified" Truck Failed in Hours, Leaving Me Out $27k Cash…read more I purchased a "CarMax Certified" 2022 Nissan Frontier (48,000 miles | VIN: 1N6ED1EKXNN614393) from the Clackamas location for over $27k IN CASH, expecting a reliable vehicle for my family and business. Our salesperson, Ian, was professional and great to work with, but the confidence ended less than two hours later. While driving home over the Oregon Coast Range with my 7-year-old daughter, the transmission began slipping, hesitating, and violently jerking forward at highway speeds. A local mechanic inspected it, and Nissan later confirmed a major transmission failure. Worse, Nissan found clear evidence that the transmission had been previously tampered with, removing the factory warranty coverage and throwing responsibility entirely back onto CarMax. The Corporate Runaround: Instead of standing behind their "certified" vehicle, CarMax has subjected me to a week of exhausting escalation and dodging: Service Manager John (Beaverton): Has held the truck for 6 days without providing a diagnosis. He doesn't return calls, ignores Nissan's service department, and literally laughed at the mechanical failure. Operations Manager Elliot: Recited a rigid corporate script to explain why he won't help. General Manager Eugene (Clackamas):Friendly enough, but completely lacks the authority to resolve the issue. The "Solutions" Offered: CarMax has verbally offered completely unacceptable options, refusing to put any of their extensions or promises in writing: 1. A sketchy repair: Forcing me to accept a truck with a known history of tampering, zero Nissan powertrain warranty, and a used/rebuilt LKQ transmission (which Nissan mechanics advised is a dangerous long-term solution). CarMax refused to include a MaxCare warranty to offset this massive risk. 2. An indefinite replacement search:Waiting forever for them to source a truck from across the country, while expecting *me* to pay the shipping costs for their failure. They refuse to do a fair price exchange for comparable trucks already available locally. 3. The Refund Trap: They told me it will take up to 10 days just to get my cash back. The Bottom Line: Vehicles break, but the way CarMax handles it is the real nightmare. Because they are holding onto my $27,000 cash for over a week, I am physically trapped without transportation and completely blocked from buying a reasonable replacement vehicle elsewhere. They gave me a small SUV rental that doesn't fit my business needs, meaning I am actively losing work income every single day while they sit on my money. My Advice: Do not trust Carmax. I thought I bought peace of mind; instead, I bought a $27k project, a week-long fight, and a complete loss of my transportation and livelihood.

    We arrived on an overcast Sunday late afternoon a few minutes before our online appointment to sell…read moreour car. Everyone was pleasant and helpful with all the details. We had coffee as we navigated through the process. They offered us exactly what they did online and the whole process from walking in to walking out only took 1 hour and 15 minutes. We are very pleased with this experience and know someone else will enjoy the car as much as we did. We're moving on.

    Pick-n-Pull - Portland South

    Pick-n-Pull - Portland South

    (37 reviews)

    Lents

    Great customer service...each time... very helpful! Thank you ! Got what I came for - always a rare…read morefind!!

    I can't tell you how many times I've driven by places like this in my lifetime, not giving them a…read moresecond thought. But I had no idea how much money can be saved by scavenging for auto parts here. First of all, I should let you know I have absolutely zero knowledge about car maintenance and repair. What I do know is that car parts, especially from the dealership, are astronomically priced. "You want to charge me how much for this piece of plastic trim that goes around the windshield? You've got to be kidding me!" I recently bought an older subaru for driving my dirty and wet pug back and forth from the river. I wanted to fix a few things that either didn't work, or were cosmetically impaired. Specifically, I was looking for the lid to the sunglass holder in the roof, some plastic flashing for the windshield, speaker covers for the doors in the backseat, and the electric switches for the window control on the driver's door in the same make/model/year Subaru I'd just purchased. It was a tall order, but would you believe me if I told you I found everything I needed for less than $35? Talk about one-stop shopping! It's so difficult to determine how many stars to award this experience. Yes, I found everything I needed for a bargain. However, this has to be one of the most intimidating, uncomfortable, overwhelming places I've ever been. There is a long line to enter the facility as everyone checks in with staff electronically, has a photo taken, and signs a waiver. There are rows and rows of old, rusty cars sitting up on blocks, as far as you can see, and I'm sure the insurance liability is a nightmare. I can only imagine how many injuries occur in this place each year. While vehicles are organized in lots by make and model, it takes a lot of exploration to find exactly what you're looking for. Many of the cars are picked over, having been stripped of the most popular parts and accessories. Not everyone is as lucky as I was my first time out. There's really no customer service to speak of. There is apparently an inventory, and the staff at the front desk are able to look up specific makes and models, but none of the cars I was directed to were where they said they'd be. So I found aimlessly strolling through the rows and rows of cars to be the best way to find what I was looking for. If you're up for an adventure, looking to save a few dollars, and don't mind spending a few hours with some folks who are definitely a little rough around the edges, Pick-n-Pull is just the place you want to be.

    iDrive Autohaus

    iDrive Autohaus

    (19 reviews)

    Sullivan's Gulch, Northeast Portland

    March 12, 2019 I recently purchased an Audi Q5 from IDrive…read moreAutohaus. I went through my bank's car buying program, which lead me to Sami (the owner) at IDrive Autohaus. Like most of the other reviews Sami is a great guy, straight talker, no-BS, very easy going and VERY PATIENT! Buying a car can so anxiety provoking and unpleasant but Sami makes you feel very comfortable with a no pressure approach and really works with you to find the perfect car for you and at a reasonable price. I have to say that Sami kept his word at every turn during my car buying process. He simply walks you through the process, trying to make sure you've considered all aspects of buying the new car and selling the old car. He offered me a price for my trade-in sight un seen, that was within what I was going to ask for it. I could not be more pleased with the entire process. He went the extra mile and had the car looked over by Sunset Audi, had new tires put on it as well as a few extras including paying for my next service. I totally trust Sami and would recommend him to my family and friends when looking to purchase a car. Thanks again Sami! Leslie Hart-Sims

    Horrible experience with this place. The most unprofessional used card dealership I've been to…read more.. So I called them to schedule an appointment to checkout their cars. I spoke with Sami, and informed him that I will be there the next day at 11 am. By the time I got there, the lot was locked and I can't find a single person. I called him immediately, and he said that he can't come due to some kind of zoom meeting. So I guess he's not interested in showing me or selling his cars. If you cannot even be there due to an emergency, I think it's fair to say that you should inform your customer or let them know in advance. Essentially he wasted our time to drive all the way out there for nothing. Not to mentioning all his cars are way over priced...

    Auto House - autoloanproviders - Updated September 2026

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