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    iDrive Autohaus

    4.5 (19 reviews)
    Closed 10:00 am - 7:00 pm

    Services - iDrive Autohaus

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    Review Highlights - iDrive Autohaus

    Parking near by and walking into the lot, I spotted the lonely Honda CRV among the Audi's, BMW's, Mercedes Benz....

    Mentioned in 3 reviews

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    CarMax

    CarMax

    (144 reviews)

    BUYER BEWARE: "CarMax Certified" Truck Failed in Hours, Leaving Me Out $27k Cash…read more I purchased a "CarMax Certified" 2022 Nissan Frontier (48,000 miles | VIN: 1N6ED1EKXNN614393) from the Clackamas location for over $27k IN CASH, expecting a reliable vehicle for my family and business. Our salesperson, Ian, was professional and great to work with, but the confidence ended less than two hours later. While driving home over the Oregon Coast Range with my 7-year-old daughter, the transmission began slipping, hesitating, and violently jerking forward at highway speeds. A local mechanic inspected it, and Nissan later confirmed a major transmission failure. Worse, Nissan found clear evidence that the transmission had been previously tampered with, removing the factory warranty coverage and throwing responsibility entirely back onto CarMax. The Corporate Runaround: Instead of standing behind their "certified" vehicle, CarMax has subjected me to a week of exhausting escalation and dodging: Service Manager John (Beaverton): Has held the truck for 6 days without providing a diagnosis. He doesn't return calls, ignores Nissan's service department, and literally laughed at the mechanical failure. Operations Manager Elliot: Recited a rigid corporate script to explain why he won't help. General Manager Eugene (Clackamas):Friendly enough, but completely lacks the authority to resolve the issue. The "Solutions" Offered: CarMax has verbally offered completely unacceptable options, refusing to put any of their extensions or promises in writing: 1. A sketchy repair: Forcing me to accept a truck with a known history of tampering, zero Nissan powertrain warranty, and a used/rebuilt LKQ transmission (which Nissan mechanics advised is a dangerous long-term solution). CarMax refused to include a MaxCare warranty to offset this massive risk. 2. An indefinite replacement search:Waiting forever for them to source a truck from across the country, while expecting *me* to pay the shipping costs for their failure. They refuse to do a fair price exchange for comparable trucks already available locally. 3. The Refund Trap: They told me it will take up to 10 days just to get my cash back. The Bottom Line: Vehicles break, but the way CarMax handles it is the real nightmare. Because they are holding onto my $27,000 cash for over a week, I am physically trapped without transportation and completely blocked from buying a reasonable replacement vehicle elsewhere. They gave me a small SUV rental that doesn't fit my business needs, meaning I am actively losing work income every single day while they sit on my money. My Advice: Do not trust Carmax. I thought I bought peace of mind; instead, I bought a $27k project, a week-long fight, and a complete loss of my transportation and livelihood.

    We arrived on an overcast Sunday late afternoon a few minutes before our online appointment to sell…read moreour car. Everyone was pleasant and helpful with all the details. We had coffee as we navigated through the process. They offered us exactly what they did online and the whole process from walking in to walking out only took 1 hour and 15 minutes. We are very pleased with this experience and know someone else will enjoy the car as much as we did. We're moving on.

    Stolz Motors, LLC - Our latest team member, Claudia Jean, a pure delight to have on the team.

    Stolz Motors, LLC

    (18 reviews)

    King, Northeast Portland

    Mitch is fantastic. No, wait, Mitch is ALL CAPS FANTASTIC…read more He is personable, kind, honest, and sincere. He is also funny and cool; as one of the other reviewers said, you'd like to have a beer with him. You can work with Mitch in two ways. One: he might happen to have the perfect car for you sitting in his lot already. If so, lucky you! He only sells cars that are in great shape, often managing to find what I call "car unicorns" (one-owner cars with great maintenance records from states without road salt or flooding). Two: if Mitch doesn't happen to have the right car for you, you can use him as a sort of "car sommelier." He'll help you figure out what kinds of cars you might like (which was super helpful for me), steer you away from bad years or bad models, and then, when you know what you want, he'll source you a great car. When the car arrives in PDX, he'll take it to a reputable mechanic to make sure it's in tip top shape. We were definitely going to use Mitch to source a car for us, but, alas, we unexpectedly found our own extremely rare "unicorn" at a different dealer. But I will absolutely use Mitch's services when it's time to replace our next car. In fact, I am looking forward to it. Shocking! Thanks, Mitch. You rock.

    Mitch is great! I wish every car purchase could be this easy. Only selling quality vehicles with…read moredecent history, he can even make sure they are in top condition before they are sold. Bonus for having kids toys around to make it easier to keep the kids busy. Would recommend Stolz Motors every time, the ideal car dealer that operates on integrity, honesty and quality.

    iDrive Autohaus - carbuyers - Updated September 2026

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