A few weeks before a long family road trip, I took my truck to Frank Myers Auto Repair for brake…read moreservice and a coolant system inspection. The technicians found that my brake pads were wearing thin and recommended replacing them before the trip. They also performed a coolant flush and completed a thorough vehicle checkup to make sure everything was road-ready. The work was completed quickly, and I felt much more confident knowing the truck had been inspected by experienced professionals. The customer service was excellent, and the pricing was straightforward with no surprises.

this is the response to Tracy Myers, I can't seem to reply to your comment so I am posting an…read moreupdating comment. Yes the brakes were fixed, only the pads and the rotors re surfaced, when multiple other shops stated they had to all be replaced, but at this point I'm exhausted with this whole ordeal so won't be going back and forth, then of co asked to change my reviews and with the BBB just for new brake pad, yea no. and the "car loaners" that was given to the me the first one was extremely small and had a boat load of issues in itself, after I made a fuss then I got a better one. but when my car was sent to ford I received nothing because I was told since it's at ford I won't get one, even though I was sent there by your company. and as for possible a trade in, I would not do that because one I don't want to end up in the same situation I'm in now, two I do not trust ANYONE at you establishment, and three with how I was treated and spoke to especially by the service department was absolutely disgusting and horrible. So no I would not do a trade in or ever give you any business nor would I ever recommend any to do business with your business.

Pretty easy to buy a car here, their prices are very competitive, given they are directly tied to…read moremultiple credit unions around the area interest rates are decent too, the people I worked with were alright, good for car industry standards, I had a good experience buying here and hopefully you would too.

Waste of time. Had an online price but final price has no negotiable fees. They just seem to want…read moreyou to come in.

My wife is a 3 time breast cancer survivor and lost all 4 kids before birth. She has had a hard…read morelife to say the least. So she finds this car and falls in love with it. She told the salesmen she wanted it and would have the money in a couple days. The salesmen said it shouldn't be sold by then. They told her they couldn't hold the car but they wouldn't let her test drive this other black car because he said he was saving it for another woman coming in later. So there it is A DOUBLE STANDARD!!!!! They would hold the car my wife wanted but they can hold a car for someone else. I will never buy a car from this lot and I hope they get what's coming to them. Bunch of liars. They are two timing double standard having crooks and I hope they get what's coming to them.

Do not buy anything from this dealership I bought a black 08 dodge caliper and from day one had…read moreproblems had to replace 2 motor mounts that were broken and put new spark plugs and the car caught fire on the interstate coming home bc they had a bad alternator on the car only had the car for a month and 10 days so if you see this car on their lot don't buy it you'll regret just like we do!!!!!!!!!!!

They take forever to respond, salesmen quit half way through the buying process, not a single…read morevehicle they sell has a life expectancy of over a year, and lastly, they somehow managed to fry the battery, and add more scratches to the interior of the car we purchased.

If you're in the market for a "new car" on a budget I highly recommend that you DO NOT go to New…read moreEra Motors in Winston Salem. I purchased a 2014 Nissan Juke from this lot while waiting on insurance to settle my Kia being totaled. A day after purchasing this car my check engine light came on. I called and texted the dealership about this and received a call back a day later. I was instructed to "clear the codes" and it'll go away. That did not fix the problem. A week after having the car I was experiencing issues with it not shifting properly especially at lower speeds or accelerating to go up hills. I reached out to the manager at this company and received no response. My car has been in the shop for over two weeks now. I was told by the manager today to call the warranty company to have the repairs paid for. I called them the first day I was experiencing problems and my mechanic also called them while my car has been in his shop. They will not cover any issues that are considered external parts. This information was relayed back to the manager at New Era Motors. His exact response is "this is your problem. It's up to you to pay for the repairs or have the loan company repossess it". Despite their somewhat decent Google reviews this company bandaids vehicles and sells them with known issues. If you confront them about codes being continuously cleared they will deny any acknowledgment of it. I am now stuck with a bill from the mechanic because they are refusing to pay for anything. Make sure you check Facebook and Yelp reviews before buying from a used car lot. Google reviews are not always accurate. Also bring a code reader.

Great service, liked how they made you feel at home. I would recommend modern auto group for all…read morethe brands they carry I get all my dealer services done with them. Always courteous and helpful. I would also recommend buying new vehicles and used vehicles through them

This place continues to amaze me. Yesterday the original battery in my 2018 Silverado failed (over…read more8 years old) so I called Modern Chevrolet hoping for a same day appointment. They accommodated my request and set me up for an hour after I called. When I arrived they were welcoming and guided me through the process. I dropped the truck off and went across the street for lunch. When I returned I waited for about 15 minutes and the truck was ready. I have been going to Modern for about 10 years now for service and they have never disappointed me. The service reps are helpful, friendly and accommodating and the techs are obviously knowledgeable and efficient since I have never had any issues with the work performed. Thanks to everyone in service at Modern Chevy for taking great care of my vehicles.

terrible company. DO NOT USE THEM AT ALLL. they try to repossess your car for no reason at all…read more They bother you every single day with emails or calls. They are TERRIBLE.

Quick running system upon walk in! It's helpful to be able to look up the vehicle your part…read moresearching for online, and see if they have any on the lot. They were able to tell us a general location where said makes of cars were at, and we were able to find what we needed almost immediately! We were able to get three relays for half the price of a used one from anywhere else!

Went there to get truck parts and ended up having to buy my own things back, I'm a mechanic so I…read morehave parts for my own things in my bags, they checked our bags when we walked in seen everything we had in them and did not say a word about the parts I already had in my bag that I owned, checking out they checked our bags again then the parts I already had and brung in with me the took and said we stole them even though when we walked in they were seen and nothing was said! Told us all parts had to be marked coming in and leaving I asked why then they didn't do that when I walked in they then repeated that all parts had to be marked coming in and out and I said the lady did say a word nor mark them, they accused us of stealing from them and we had to buy our own stuff back from them and to beat all the parts I had was even things that you could get there or even had, so in closing do not go there if you don't want to get screwed out of money I had to pay over 60 damn dollars to get my own belongs back, I recommend no one ever go to this place