They take forever to respond, salesmen quit half way through the buying process, not a single vehicle they sell has a life expectancy of over a year, and lastly, they somehow managed to fry the battery, and add more scratches to the interior of the car we purchased. read more

They sold us a 2018 ford escape that broke down just weeks after we drove it home. The check engine light came on before I even got home. When we coukd finally get it to the shop the repairs cost the same as we paid for the car. $9000. The mechanic could prove theu basically slapped lipstick on pig just to sell it knowing it was a crap car and failed to mention it was crap. The sales manager hung up on me when I called demanding a refund. We will be contacting the news for an investigation and a lawyer for selling as a car in good faith that was good but wasnt. Save yourself the headache and do not buy a car here. Brad carrier if you see this review I need a refund for the crap car or prepare for a law suit and investigation. If this happened to you please file a report on the FTC website read more

Don't purchase a "new car" from here. My mom got her 2013 ford escape from here, 7 months later everything is messing up on it, I purchased my 2013 Audi Q5 from here, a month later, check engine is on, EPC light is on, and I break down in a Starbucks parking lot. When they were purchased they claimed "nothing is wrong with them" don't trust it. Go anywhere else. read more

If you're in the market for a "new car" on a budget I highly recommend that you DO NOT go to New Era Motors in Winston Salem. I purchased a 2014 Nissan Juke from this lot while waiting on insurance to settle my Kia being totaled. A day after purchasing this car my check engine light came on. I called and texted the dealership about this and received a call back a day later. I was instructed to "clear the codes" and it'll go away. That did not fix the problem. A week after having the car I was experiencing issues with it not shifting properly especially at lower speeds or accelerating to go up hills. I reached out to the manager at this company and received no response. My car has been in the shop for over two weeks now. I was told by the manager today to call the warranty company to have the repairs paid for. I called them the first day I was experiencing problems and my mechanic also called them while my car has been in his shop. They will not cover any issues that are considered external parts. This information was relayed back to the manager at New Era Motors. His exact response is "this is your problem. It's up to you to pay for the repairs or have the loan company repossess it". Despite their somewhat decent Google reviews this company bandaids vehicles and sells them with known issues. If you confront them about codes being continuously cleared they will deny any acknowledgment of it. I am now stuck with a bill from the mechanic because they are refusing to pay for anything. Make sure you check Facebook and Yelp reviews before buying from a used car lot. Google reviews are not always accurate. Also bring a code reader. read more

I totally understand when buying a car at a cash lot, there are risks. But I'm a little upset that there were obvious problems that developed quickly after I purchased my car. The sunroof was painted over and I assumed someone wanted to black out the glass however, when removing the paint I discovered it was cracked all the way from one side to the other. The AC lasted about two weeks before having completely ran out of coolant and only pushing hot air. There was a serious leak. No one had advised me of. The transmission immediately started shifting rough about a week after the purchase. rough transmissions are a known problem to my car. However, this transmission is now on its very last legs. There was only one crash report on the Carfax, and it was a minor fender bender in a parking lot, which is what the dealer had told me had happened, it wasn't until my bumper came off by itself, and I removed it. I could see that this car was in a much greater crash than what was on the report. A majority of people probably know this, but if you don't, these cars are straight from auction to lot with minor maintenance involved. you'd be better off going to the auction house yourself that requires no bidders license. I have no doubt that they sell cars that are in good condition but I don't think they are very open about the ones that aren't. And what's very unfortunate is that people who can't afford newer cars and need to settle for something cheaper but end up having to pay for repairs, I'm probably gonna end up having to put 4 to 6 grand into my car to fix its problems. Transmission and AC repair cost more than what I paid for the car. Which is only an issue when the problems aren't reported to you when purchasing. If I can update this post with a picture of the cracked roof I will but for now my car is having to get service done for about the fifth time. In a year and a half. read more

DO NOT BUY YOUR CAR FROM HERE!!! I bought a car from New Era Motors on 8/25/25, and less than a week later on 8/31/25, the entire transmission EXPLODED!!! The cost to fix it costs almost as much as I paid for the car. New Era Motors did NOT offer any sort of financial compensation, repairs, or help whatsoever with my car. My car is not drivable until it gets repaired, and the repairs could take weeks. The mechanic who is working on fixing my car said it was the WORST transmission explosion he has ever seen. This was my first time buying a car and they DID NOT reccomend i get an inspection or anything before i bought the car. (Even though Kellans automated responses say that they offer it) They just wanted to get my money. They even tried to convince me to get a personal loan to buy a different car when I said the bank wouldnt approve buying a car older than 10 years. Then they tried to make me put a $1000 deposit on it even though I couldn't buy the car, and I was not going to take out a personal loan. Please DO NOT buy a car from here and do your research!! Update: 9/26/25 My car is now TOTALED!!! I bought the car for about $9800 the transmission blowing up costed me a little over $8000, the mechanic fixed my car and then found out that the rear differential was messed up and that costed me another $2200 to fix. So the total to repair my car was about $10500 when I purchased the car for less. This is absolutely insane. The mechanic also thinks that the rear differential was already messed up before I bought the car as I only had the car for a week and it was making noises the day I bought it. This dealership absolutely sucks. DO NOT waste your money here. They will be hearing from me soon. read more

New Era Motors - The bill for my transmission explosion - Car Dealers Near Me - Winston Salem, North Carolina

Bought a Prius and engine exploded 2 weeks after I paid for it in cash. They refused to continue contact afterwards. Do not recommend. They sell shitty cars please be cautious. read more

They sell vehicles with known problems as is without telling you the issues. I flat out asked about the tires because of a faulty sensor. They assured me the tires were all good. Also had the oil light come on the next day. When I called them, they took 3 days for a manager to get back with me. Just to tell me it was my problem. Side note. There was also a young lady there when I was purchasing that was complaining they sold her a car 3 days prior with bad coil packs. I'm starting to see a pattern here. DO NOT BUY VEHICLES FROM THIS DEALER! You will be highly disappointed and end up with a bigger headache than not having a vehicle to drive. read more

my google.review vvv Back again for an update on the car from hell! I WOULD ADVISE ANYONE THAT IS LOOKING INTO BUYING FROM HERE TO GO LOOK AT THEIR YELP REVIEWS!!! 1.5 STARS. Not sure how New Era Motors has a 4.7 star rating on google with the number of garbage vehicles they have sold to unsuspecting customers. We bought a 2008 toyota highlander, (which is usually a great car!) from here last april. (see previous review from june below) We have had so much work done on this car in hopes that it would last long enough for us to get our money's worth out of it, but it is acting up again. We have had the ENTIRE ENGINE replaced along with several other parts. something at the core of this car is broken and our lovely mechanic has put so much time into trying to repair this hunk of junk. It shudders and shakes regularly when I drive it now and im scared to go long distances anywhere. my sister has the same make and model from the same year and has had no issues. PLEASE be careful buying from anywhere that sells AS IS. just means they slap a quick fix on a lemon to sell to unsuspecting, kind people. New Era Motors tells me "please don't hesitate to reach out" but when i did they refused to help in any way. also I'm fairly certain all of their responses are ai generated. When we were there purchasing this lemon I saw one of their employees putting google reviews into chatGPT and copy and pasting the replies.(in hindsight we should have left right then and there) Lazy people who prey off the poor and vulnerable. Do not buy a car from here! especially if reliable transportation is crucial to your daily life!! ( june 2024) i have already left a previous review about this same car(2008 toyota highlander), it has gotten worse. bought it in april and it has been in and out of the shop since then. on the surface, everything looked okay and it drove fine for the test drive, however a week into driving the check engine light came on. replaced the battery, it overheated again later and had to replace the heater hose and found out there was a hole in the head gasket. we took it to a toyota specialist and he did 5k in repairs on it. the inside of this car was a mess, i have no idea how none of these issues surfaced sooner. car got a new junkyard engine, several parts replaced, its basically a new car except for the transmission, which now seems to also be having issues. we are in so deep at this point and are stuck with a lemon. new era motors does not seem to bother helping in situations like this which is extremely frustrating. whoever had this car before took terrible care of it and slapped a band aid on so they could unload it onto someone else. read more

This review is about year late. I purchased a Range Rover. I knew when buy used, you are buying someone else's headache. Salesperson talk a good game. I asked about the water damage, no clue. Drive it off the lot, felt like the whole front end was going to fall off. Come to find out just bad sensors. Water damage was caused by a worn sunroof seal being old. So everything is pretty easy to fix. Now why the 1 star. They never revealed that the title has Salvaged-rebuilt status. No matter how much I restore it, I will never get anymore than 25% of its value. So if you buy a car, truck, van, suv, make sure you ask for the status of the title. read more

A little review for a local car dealer, New Era Cars. They have great reviews and I think their service has changed not just in my recent purchase but overalla I have been by 3 times in the last year. I thought the lack of care was just bad salespeople with high demand. This is a lack of response from the owner. "I originally bought a Honda Odyssey from Brad as he came highly recommend from three different friends and is close to home. The car did well and as expected for age/price. Most recently, I purchased this car from him 5/29, only driving about 25 miles/five days a week. The light came on 6/20 and I had it towed to the mechanic just for precaution. The problem was a switch that was not regulating the oil through the system. We replaced the switch and the code still goes off. The diagnosis is work around the switch and keep driving in hopes it won't blow or rebuild the engine. No response from New Era Motors. As is sales or not, a $5,300 car purchase for three weeks is not the loyalty customer service I look for. One star here since one car did well, but no effort to do right by their car in this clear an issue is a damaging risk for a solo momma out here. The second purchase is a solid zero-star rating from me." read more

New Era Motors - Car Dealers Near Me - Winston Salem, North Carolina

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absolutely do not buy a car from here!!!!!!! They will stick a bandaid on the issues. I dove my car 200 miles and lights starting coming on. My mechanic said they must have disconnected the battery to reset everything. He said they really dolled it up just to get it off the lot. The more we drove it, the worse it drove. I put it in the shop and it still has issues. They are skilled at ripping people off because when I test drove this car it seemed perfectly fine. When I told them the issues I was having, he said " seems strange... let me know what you find out!" Do yourself a favor and stay far away from this place. read more

Great service! professionals! I hear about the place I went in to check see what they have. I end up buying three cars two from my business one for personal issue the great.! read more

VERY VERY DANGEROUS PLACE TO LOOK FOR A CAR DO NOT BUY from new era motors. I was employed for New Era The cars were not completely finished before being on the lot. They prepare and jump cars before customers arrive. Engine lights and problems aren't fixed they just remove the code. Cars have smoked,rattled, falling apart. They just put a bandaid on it and move on. Good luck on your next car, BUT NOT HERE, They just wanna make a sell read more

I informed them my girlfriend was dying of pancreatic cancer and need to get a reliable car and had to move because her house was being sold. Tyler said oh that green Subaru is a nice one. Test drive and he was watching the warning lights and noticed it showed a door was open, so I checked and had to get out and close the hatch, ( which I never opened, thanks Tyler, great help). Never told me the title was being mailed Fed Ex, so it took about 10-12 days to get it , and just intercepted it before it got sent back on the day of. During that time , the engine lights were on,replaced the battery,$200, once it was final able to be registered and driven, an oil change$75, then a diagnostic, tune up, and alignment, $855. Drove it 3 different days for about 10 min each and the temp light came on. Another trip to the garage, head gasket is shot. Drive it more to the garage than anywhere, put less than 50 miles on it. And they won't do anything about it. Spent over $7100 most all of my savings and cannot repair it or buy another car of any kind. Stay away from this dealer. They buy junk cars and slap them together and sell them read more

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Caution, please read!! I have now purchased two vehicles for these crooked liars and both of them had huge problems with them costing me over $2,000!! Both cars needed ALL the motor mounts replaced along with other issues like alignment, lights out, and new battery in which they told me that the battery was brand new!! Many lies to my face and my family including my little kids!!! Please don't make the same mistakes I did and stay away from these robbers!! read more

New Era Motors - My new era motors Lemon!! - Car Dealers Near Me - Winston Salem, North Carolina

STAY FAR AWAY! Best of the facetious use of 'used car dealer' From the start, I felt like I was getting a wasting-the-salesman's-time kind of vibe. I don't want to put his name, but if I find out tomorrow I've been taken to the cleaners in the worst way, expect an edit to this review. Do they not like cash sales? why the hurried attitude? I did all research I knew to do on specific car and used good google rating of this dealership. I bought a 2010 Honda Odyssey on Monday, and I don't know what dealer's trick they used, but codes had been erased. How do I know? By Wednesday, I had to stop & ask a mechanic friend (knowing he had a Honda) for his opinion on the check engine light that came on. He asked when I bought it. I said "On Monday," just as he noticed the "As Is." Anyway, After putting on his tester, he told me somebody's erased the Dx codes. But his equipment was indicating the catalytic converter. So there it is: Two days, 50 miles & I must now take it to Flow Honda tomorrow to see just how many thousands I've been taken for and cannot recoup. So if I could give negative stars, yep. I will probably be back into my my 25-year old unsafe Lincoln, and no longer able to afford any replacement. They knew I am a recent widow, have no one to help me check out cars & this was first time buying a car myself & at a dealership. I explained my worst fear of being ripped off due to my financial situation. I hoped they had some decency, or humanity. How stupid I am: they didn't care-just move the cars, that's all that matters. Having no one left, this was my first on my own buying a car and as I feared, I got screwed & they're probably still laughing. What's so bad is the extent to which I got ripped. It was so, SO important I get this right and in 2 days it went so wrong & that is what is so devastating about this. The only thing New Era suffers is that I was going to give a 4-5 star review until the Ody was 36 hours in my possession. This review is all I can do; hardly close in comparison to the irreplaceable damage they have caused me. read more

Disappointed in this establishment's integrity. My wife bought a vehicle and within 2 weeks had two major repairs. After 4 weeks it broke down on her entirely overheating on the interstate. After an in depth inspection the mechanic said it needs a new engine. This thing was a lemon from the start and had burned through all the oil that was put in it. A new engine is more than the value of the car. Spoke to Kellen and the company refuses to take any positive action. Stay clear from this lot. read more

We bought a second car a few months ago and so far so good. We've put over 3000 miles on it and she's fine.

zero stars is more appropriate! buyer beware...stay away from this place. cars have a shelf life of 72 hours!

Yes, so true! Like other reviewers warning- Stay Away!!! I bought a car from New Era Motors, within couple of days the car was shutting down while driving, when took it to the mechanic it had transmission problem, I had to pay almost $3000 to fix it- no wonder they sell it quickly with cash and As Is! Do not buy! New Era Motors you sold us a car with engine problems, and made the money, but how long are going to do this for!? SHAME ON YOU! Remember karma is a b! You should not be in business with the way you cheat people! read more

great service and fair pricing. Kasey made transction quick and easy. love my new to me Camry. thanks again

BEWARE(ENGINE WENT BAD IN LESS THAN 30 DAYS): here's my experience: On January 22, 2024 my son purchased his first vehicle from New Era Motors. The sales person was pretty nice. The others didn't have much of an personality. He purchased a 2014 Hyundai Sonata. The sales person told us it was a great car. Right after the purchase we were asked to write a good review and we would receive a $10 gas card from Sheetz. Our issues began on February 13th when we didn't recieve the registration information. I called New Era Motors and ask was there a problem because we were told that the paperwork would come in the mail in one week. The lady told us that she was having issues with getting the paperwork from the auction. She asked us to give her a few more days to get it and she'll give us a call when she recieves it ( this is when i felt something was wrong). Well, by February 20th my son was driving the vehicle and the vehicle stopped in mid traffic. We tried everything and the car would not start. We had to put the car in neutral and push the car to a safe spot so that it can be towed. While waiting for roadside assistance, we called New Era Motors and told them what was going on. The lady who answered sarcastically stated to us " well the car was sold as is and was AS GOOD AS IT GETS FOR AN AS IS CAR PURCHASE". She had no type of empathy. No integrity what so ever. We had a mechanic look at the car and found that the car had a bad engine and would cost over $3500 just for the part. I called New Era Motors back, the same lady answered. I explained to her what was wrong with the vehicle. I said we haven't even had the car 30 days and now the engine needs to be replaced. She stated, sarcastically AGAIN, "WELL WE DONT PROVIDE WARRANTY FOR 30 MINUTES, SO IT DOESN'T MATTER IF IT WAS LESS THAN 30 DAYS. ITS AS IS!" She said that she would talk to the "owner" and she'll call us back and tell us what they can do. We got a call back, we were offered $250 for our trouble. We paid over $7000 for the car. The man we spoke with, stated that it's as is and he can't do anything more. I asked can I speak with the owner, he said No. I asked if I can get the name of the auction where they got the car from, he said No. These people are CROOKS! Please take this as a warning. They did us so wrong. I've noticed that this buisness is replying to some of these bad reviews, stating that they are fake reviews from competitors. That's BS! I also noticed that alot of the good reviews are written by customers on the day they purchased their vehicle because they are asked too (like we were asked). How about having customers write a review atleast 2- 4 weeks after purchasing a vehicle. THESE PEOPLE ARE HORRIBLE! SPREAD THE WORD!!!! This explains why they do not offer warranty "not even for 30 minutes after your purchase." These are the words that were told to me by the people at this horrible buisness. read more

Make sure you have someone else check any car before purchase. They seem to be in cahoots with their "3rd party" inspector. We bought a car that should not have passed inspection. We took it into a shop within a week of purchase and put $5,000 into the car. Were told there were new brakes, when in fact the brakes should not have passed inspection as they were down to the rotors and everything had to be replaced. Buyer beware. They will tell you false and misleading information. read more

Total crap . Find a real car dealer . Will lie about credit rating . Charge ungodly interest . Zero warrenties on POS vehicles . If you break down pulling out of the lot , its on you . They stand for nothing and stand behind nothing . read more

Bought a 2004 Honda Pilot. The third day we had this car it broke down, the timing belt and the motor broke. They have our car and our money and we are in a more worse position than we were before we went to them. I do not advise anyone to buy from them. read more

Mike was awesome to work with. Very professional & worked with us. I'll definitely go back again and buy another car soon. We just moved into the state so he's the 2nd person to show some hospitality in our new home state . Thanks Mike ! read more

Great people, better prices!! Brad took great care of me! Up front and honest. Would recommend to anyone looking for a good buy on a car.

Stay away from this car lot!- The manager Jake is more concerned about crunching numbers to sell vehicles that are not safe to drive on a highway. I should have known when they had me to immediately sign a disclaimer saying "AS IS". The moment I drove the car from the lot the engine light came on after 50 miles (for most people who know you can do this with a handheld monitor device to turn the engine light -out temporarily), then I had a flat because one of the tires had dry-rot! When I had the vehicle taken to the nearest tire shop (Meineke) I was told the catalytic converter needed to be replaced along with one of the o2 sensors. To top it off- I should have known this was a scam lot when, they handed me ONE key that was a phobe which only worked on ONE door. Jake's best statement "Once you drive off the lot, the car is not our responsibility". I literally drove the car for ONE DAY. I WAS SCAMMED:( Make sure to tell your friend and family to STAY AWAY. No one purchases a car to fix it up. Also- beware -if they are wanting you to do a review before you leave the lot -to supposedly get a free gas card,- drive away first. It's just another way of them guaranteeing to scam future customer(s). This place is running a chop shop- to make money. Looks like I will be hiring a lawyer for this one -along reporting this to the BBB & the FTC & DMV license motor. Gotta go because It looks like I have work to do... read more

Great service. Lots of inventory. Friendly an polite salesman. Stayed late an worked with my schedule. Will buy from them again.

It's a shame when you buy 2 vehicles in 2 months and one of the vehicles transmission goes out right at a month and just because we didn't purchase an extended warranty there is nothing they can do we paid close to 20 grand for both trucks and basically they said you shoudve purchased the warranty wow my family and I will make sure neighbors friends, relatives and associates will not get there vehicles from this place read more

Look at a car there Monday. I had to go to work. Called them back and told them I wanted it and would be back Tuesday with the money. I had to get the money and the insurance on it. They gave me a bill of sale for this. Told them I would be back Tuesday between 10 and 11 to get it. We got everything done called to tell them we was on our way. Guess what They sold it. I would walk before I would do business with these people. read more

Bought an Odyssey, it checked out OK after initial test. The same week we discovered leaking oil and a shudder at high way speeds (when accelerating). Also, the DVD player doesn't work, which when we wanted to test it, was told by the salesman, "it works." Replaced a couple gaskets and a CV Axle. When I got in touch with them about it, I was told they could help a little with the cost. I had to contact them again, and they said sorry, it was routine maintenance. Informing them it wasn't, they said they would get back to me. They haven't. I spent between 500-700 getting it road worthy due to unforeseen issues. I know it is "as is." I was looking for good faith and got none. Also, they lied about the DVD player. Use caution with them, they will try to rush you, take 2 days to purchase anything (take it to your mechanic). Our sales guy even said, "go ahead and test it out...like ten minutes." I saw through that crap and still got got. Our next vehicle, our families' next vehicle, and our friends' vehicles, will not be with NEM read more

I bought a used car from them. He told me the service engine light was my gas cap. and that he would fix the a/c. Bought the car and next day light came on. Took car to a shop and found out the catyltic converter, idle control valve, and a/c compressor was bad. When contacted them about issues the salesman laughed. said i bought it "as is" and it was my problem. That he doesn't know what is wrong with all the cars he sells. Take him to court. DO NOT BUY A CAR FROM THEM. read more