It's 8:35 pm and we are from out of town and our ac went out on our truck on a very hot day. We…read morewent to auto zone to get them to run a check real quick. Asked if someone could check it and were told, "Not this time of night." So we took our business down the road to O'Reillys, where the nice young gentleman quickly came out to checked our vehicle and helped us. We should've known better and just gone to O'Reillys in the first place. I wouldn't even give Auto Zone a star if I didn't have to.

Close to the house with friendly staff. They had the parts I needed and I was out in a couple of…read moreminutes. It was like a NASCAR pit stop. I was back home I'm no time and had my car back in service thanks to O'Reilly. I'm glad to have a good part store so conveniently located.

I had some very old windshield wipers that a friend had replaced for me years ago in college that…read morefinally died. One flew off of my passenger side during a rainy weekend! I came here to get it fixed with my one windshield wiper left. They were so helpful. I walked in and just gave my car make and model and Mr. Ivory behind the counter found me some good wipers that wouldn't break the bank and he came out and replaced them for me! He was so helpful and I really appreciated it especially because it was cold and windy outside, and there was more rain coming! Everybody was so nice and the whole experience only took five minutes. Great place and great people!

In many ways comparable to the Advanced Auto Parts across the street, but maybe a little cleaner…read more I found what I needed and explored for a little while and had no complaints. Apparently the employees are former military (which is a small plus in my book) and were nice enough guys.

Do NOT use their service department!!!…read more This has been one of the most frustrating service experiences I've ever had. The job was left clearly incomplete, with obvious issues that a competent department should have never missed. Even worse was the communication--or lack of it. Calls and messages went unanswered, updates were nonexistent, and when I did finally get a response, it was vague, dismissive, and unhelpful. I had to repeatedly follow up just to get basic information that should have been communicated upfront. This department shows a complete lack of accountability, professionalism, and respect for the customer's time. I would strongly advise anyone considering this service to look elsewhere unless they're prepared to chase answers and accept substandard work. When I called to complain, the service member Jailen Smith was rude, unprofessional, and even took the call on speaker and had others laughing at my frustrations. We have purchased four vehicles from Chevyland, two this year, and have never been met with such blatant disrespect for our business, time, and money.

As a woman, not being a mechanic, and as someone who paid a lot of extra $$ to the company upon…read morepurchasing my vehicle in order to ensure the best coverages and warranties for the times where I did need help - I would expect to be treated fairly at minimum by the staff. Salesman on the floor are great(ShoutoutBBB!!). The GM Jerry is great. The service department manager, Josh and some of the other guys back there are Not. While Robert handled my scenario at the time and was respectful to me - he did not ensure his promise to me as a customer who was being harassed was upheld. Can't blame the staff too much when the standards are clearly set very low. I am sure they deal with some very irate folks given the likelihood that everyone going in there is because something has gone wrong and now they are without a vehicle and paying unexpected costs to get their vehicle repaired. Being as well versed in service myself, I can only imagine some of the scenarios they may have to deal with. WITH that being said and let me also reiterate that I am by no means a difficult customer, I do not talk down, cuss, or make passive aggressive comments while conversing with them. my experience-Secondary battery goes out and I cannot change it myself. towed to Chevyland where I purchased the vehicle and warranties from. I need assistance in understanding how the extra warranties I purchased at the day of closing on the vehicle have no aid. I understand the part needs to be ordered. What I don't understand is them telling me it will be a couple to a few days, and then extending it to about 2 weeks this happened about a year ago and is relevant to my experience yesterday. unacceptable treatment by Josh and where Robert fell short of upholding his role, though Robert was very respectful and apologetic for Josh's behavior, it seems he failed to truly acknowledge and coach Josh on the importance of creating a welcoming and safe environment for all and the importance of helping clientele to understand the processes of which we must go through. I return to Chevyland a few days after bringing my vehicle, after not getting a clear answer or understanding over the phone as to why my service was being delayed by 1.5-2weeks for a simple battery change that should have been covered under the 3 warranty/coverages I purchased, I was directed to the service department manager - Josh. I do not say this lightly, it is very obvious that he was giving me "the run around" and was not interested in taking any time to really explain to me and help me understand why this was being delayed so long and why he would not give me one of his rental vehicles as this went from a few days to a couple weeks- Josh is like 6'5 very built. I am 5'4 on a good day and soft spoken as I am already shutting down at him getting aggravated that I don't have the same knowledge as a mechanic does. None of my questions were unreasonable or out of the ordinary. This man was flailing his arms and exhibiting aggressive body language, red in the face-YELLING at me. a man 3x my size is yelling at me in front of about 10-15 people and standing over me waiving his arms around I had to step away from the situation and leave because at that point I was pretty much in tears and wasn't going to continue to be belittled and yelled at inside a place of service and business. I had to pass the situation along to my partner who also got nasty treatment from him. Employees informed me he didn't want to give me a rental for something having to do with his monthly bonus. this is where Robert was called to step in profusely apologizing for Josh's behavior and finally got us the rental car and ensured our vehicle would be priority again for a battery chang I requested to see my vehicle and was taken to the back by one of the mechanics. They had my vehicle parked in the 1 spot of this very open lot covered with broken glass. when I went to pick up my vehicle I was promised by Robert I would not have to deal with Josh any further or be harassed in any way by him and that he was instructed to in fact stay away from me. As I'm walking out he follows me out the door right behind me to my driver door. Extremely uncomfortable. Yesterday had to bring car in. Josh stood in the window staring me down. had I known my warranty expired would never have gone back. I wont ever do any business here again and know many people with similar horrible experiences with Josh. threatening and hateful behavior to customers. unfortunately had to leave my car there yesterday because it happened at 5oclock. Young man with black cowboy hat and BBB were wonderful to me and so was the driver who took me to enterprise. But I will never return and advise others to not do business here. Josh is Terrible.

It was a pretty quick trip. In, got the stuff I needed, paid, left, and the cashier was nice…read moreenough. I honestly wouldn't rate this place on much else. It's serves its purpose.

Have been using this store for years. The lady manger is great. I order online and it is always…read moreready quickly. I needed about a 3" piece of bulk fuel line to repair my 4 wheeler and she didn't charge me. Always friendly and ready to help.

Took my Mercedes Sprinter Leisure Travel Van for service. I had called before to verify that they…read morecould accommodate it since it was much larger at 25' long and 11' wide. I got well taken care of...even drove it over from Texas because I had gotten a recommendation that they were helpful.

Problems not addressed with brand new vehicle. Per the repair order it shows the vehicle wasn't…read moredriven. Wife was lied to by the service manager. Planning on selling our Mercedes for something different where we can get better service. Edit, tried to contact the service manager to no avail. The problem with the service department is the spent a whopping 30 minutes attempting to diagnose a drivability problem. The fact that the manager brought up my tenure at Mercedes has nothing to do with the substandard service received. Fortunately I was able to trade out of that gle.

The prices and location were reasonable. The service was sub-par, the employees just didn't seem to…read morewant to be there, they didn't greet customers and didn't give me a bag for my item. Not terrible, but just uninspired. So come here if it's convenient, but if you're closer to another one, go there.

Came in to buy a battery and couldn't get any help, people we're leaving after not buying anything…read morebecause they were waiting while the guys that worked the counter just played around. Now back to my battery story, I picked up a battery and it popped, sprayed me in the face with battery acid, got in my eyes, it blinded be, I had to feel my way to the bathroom where they had it blocked and told me I couldn't go in there(remember I'm blind now and it happened in your store) . I finally get my eyes flushed and one of the employees tells me I need to get out of the bathroom, he can go piss up a rope at this point. My father shows the battery and they take and put it behind the counter. NOTHING from any employee on oh were sorry, what can we get you?? Nothing, I purchased my Battery and had to go to the ER sand have my eyes flushed and my body washed to make sue all the acid was gone. My eyes are silken most likely in the am the will be closed. MY BIGGEST COMPLAINT was no help from anyone working, NONE, I have an eye doc appointment tomorrow about vision, see if WILL ever be getting a 100% of my vision back. I gave the teller myphone number to have managers to call me. Maybe this will get seen and go up the ladder, 3 DR appointments already thank t

It is a modest sized AZ with a reasonable selection and so-so customer service. Found the tire…read moreshine I was looking for with relative ease.

I called today around 1pm to get a quote on some parts, and an elder lady who answered the phone…read moresounded annoyed and quickly placed me on hold. At the 9:34 minute point I hung up and immediately called back. A man picked up after the first ring. The old lady had no intention of coming back to the phone, and that's not how you treat anyone let alone a customer. Hopefully she can find another place of employment that best suits her character, as in one that doesn't deal with human interaction at all.