Welcome to Herrin Gear, the full experience: drop off your barely-used Chevy, wait weeks for a…read moreloaner, then receive a car that smells like a strip-club locker room had a housewarming party, so I had to drive around with the windows down and my business clothes mourning my dignity. They make you babysit the odometer because apparently loaners expire at 5,000 miles -- mine was already at 4,900+. Kayla Everitt, "Clueless", promises callbacks that are apparently as mythical as unicorns. When you finally corner the service manager, who looked like he'd just finished a late shift at the bar. He cheerfully tells you a pre-existing problem won't be covered even though your warranty's about to die at 36,000 miles. Bravo. If you want the worst service and a masterclass in indifference, buy from Herrin Gear. Otherwise, run. Herrin Gear: where competence goes on vacation. Bravo service Dept. Bravo!!

I have been fighting an elusive engine problem for over two years, with five plus dealerships…read moreacross multiple states, and locally trying to troubleshoot the issue, none of them being successful. Well I don't know the name of the legendary diesel tech that found and fixed it, but I could have saved a fortune if I would have came here first. All of the other shops just seemed to guess at check engine lights. While what I had was an actual mechanical problem. The service writer was named Pate and he actually listened to what I told him, and paid attention when I explained the previous attempts at repair.

I purchased a used truck in May and bought it before the dealership had finished preparing it for…read morethe used lot because I was assured it would be completed and would look and feel almost brand new when I took delivery. Unfortunately, that promise was not kept. The cabin air filter was packed with debris, there was still trash left in the bed of the truck, the doors creaked badly every time they were opened, and multiple interior cabin lights were burned out. These are not major repairs--they are basic details that should have been addressed before handing the keys to a customer. What is most disappointing is that it felt like the level of care and attention ended the moment the sale was finalized. The vehicle I received was not the vehicle I was promised, and the dealership's lack of follow-through left a poor impression. My sales representative was excellent and did a great job throughout the process, but the overall ownership and delivery experience was disappointing and fell well short of expectations.

This dealership currently has a vehicle listed on its website. While waiting for salesperson…read more"Justice" to appear after numerous calls, pagings & employees looking for him, I was told "this vehicle is not for sale". I stated we are paying cash. This vehicle is on your website, we're paying cash and was told to my face, "we traded for this vehicle yesterday and we're sending it to wholesale". Code for 'you aren't getting this vehicle'. However, it continues to be listed on their website. Run from this dealership...FAST!

Thought I was going to have to purchase a new phone for $400 but CPR Cel Phone Repair fixed Mt old…read morephone while I waited and saved me a bunch of money! Professional, courteous, and very professional in phone repair. Highly recommend!

I had a very positive experience purchasing a used car here. The salesman, Dean, answered every…read morecall, question, comment and met my asking price. The dealership even offered a 1000 miles 50/50 powertrain warranty. I purchased a 2005 Chevrolet Corvette and noticed a squealing issue. Called Dean and they are honoring the warranty and will cover half the cost of the repair of a failing harmonic balance. Paperwork time was minimum, in and out within 30 minutes to include a quick test drive! I highly recommend working with this dealership as it's the most positive car buying experience I've ever had. Had I bought anywhere else, I'd be eating the full cost of this issue! Otherwise, the car is amazing!

I can't say enough about the service department team (especially DiAnn and Jeff)! They were…read moreincredibly friendly, generous and professional. I would recommend them to anyone needing either routine or emergency work. I got both warranty (Emergency) and non-warranty work done. Thank you!

I've had the best experience here. You can tell management really care about the whole customer…read moreexperience. The bathroom and snack area are always clean. Staff is always friendly and courteous. I would recommend Paul Moak to anyone!

Kodos to Mr. Charles Ago. Very knowledgeable and hands on…read more Went above and beyond during negotiations to purchase a car. We were very pleased with the wonderfule customer provided by Mr. Charles. We will definitely recommend him to others. Myesha German

I have never been to this shop. Hell, I've never been to Jackson. Why the bad review? For some…read morereason someone gave me their mailing list and I haven't been able to get my name off it. I called them and they lies and said they did.

My niece needed a tire replaced after hitting a pothole. Rather than go to the dealership where…read morethe car was purchased, we shopped around for a service team that values their customers business. Rogers Dabb Chevrolet in Brandon,MS is the place to go. Justin was so kind and attentive with really fast service. Go see Justin at Rogers Dabb. Best customer service ever. Thanks Justin! P. Singleton June 2023

I cannot recommend Rogers Dabbs Chevrolet Service based on my experience…read more My truck was towed to their dealership for what was initially diagnosed as a failed turbocharger. Over several weeks, I received multiple completion dates that were missed, and communication was inconsistent. I often had to call or stop by for updates, and missed calls rarely included voicemails. My biggest concern was the number of contradictions in the diagnosis and timeline. The issue began as a turbocharger failure, then became an oil-filled charge air cooler, followed by a reported diesel runaway event and potential catastrophic engine damage. Weeks into the repair, management claimed the truck arrived over 8 quarts low on oil, despite service documentation showing the oil level and condition inspection as passed. I understand dealerships are businesses and need to make a profit. I have no problem paying for legitimate repairs. However, when events are later described in ways that appear inconsistent with previous communications and the dealership's own documentation, it raises serious concerns about the integrity of the service department and confidence in the diagnosis. By the time I removed my vehicle, I had spent more than $7,000 and still had to have the truck towed away unrepaired. The vehicle left with significant engine concerns that were not part of the original diagnosis when it arrived. To be fair, most of the staff I interacted with were friendly, courteous, and professional. My dissatisfaction is not with their attitudes, but with the handling of the repair, the lack of communication, and the conflicting explanations surrounding my vehicle's condition. Based on my experience, I would strongly encourage customers to keep detailed records of all communications, diagnoses, and repair authorizations when dealing with this service department.

As a retired veteran i would recommend to anyone wanting to buy a vehicle to avoid this dealership…read morename. The sales process was outstanding. After the sale no concern by the dealership all the way to corporate for the product they provided. I found spots on the console that their detail shop could not get off. the decision to not replace it and let warranty take care of it was made by the team there. they took pictures and never did anything. It took 2 months to get my vehicle registered because of messed up paperwork. After many calls by me and others they finally got tired of hearing about it and resolved the paperwork issue. No offer to compensate me for my inconvenience and when i ask for something a joke was made to give me a ridiculous list of stuff i didn't ask about or want. No value for the consumer after the sale is made.

Dealership put me in a loaner while something is fixed on my new vehicle but can't give me a…read moretimeframe of when it will be fixed. It's been going on 2 weeks. Mind you It was so new I hadn't even gotten my tag. Can't get anyone one the phone or a call back. I'm thinking Mac Haik can't be ok with his namesake dealerships acting this way. Maybe I should drop a line to Houston.

Stopped by there a bit ago. My husband and I went to look at a Camaro. The man who helped us acted…read morelike he didn't want to be there. Every question my husband asked seemed to bother this man. We were prepared to pay cash and felt good about our purchase. He made it very unpleasant. I do NOT recommend this dealership.

Fantastic business. I was moving at the end of the week and needed to sell my car fast. Marc was…read morekind, made the process incredibly easy, and was completely transparent with how he determined his offer. I highly recommend a Ridgeland Auto World, and my experience was so much better than every car dealership I've ever dealt with that I will be buying from them after my move (regardless of being multiple states away) because of how much I enjoyed working with them.