Justice really brought justice to my day !! I came in wanting a new car and him, LJ , and Greg…read moreworked it out for me!!! Very kind people that make you feel like family!! Don't second guess yourself come to this dealership!!!

We took our F150 (2018 with 92,000 miles) in for a scheduled oil change on Friday. We told them the…read moreservice engine light came on the day before and wanted it checked out further as well. The service rep stated we could only get the oil change that day as was scheduled but could get a diagnostic the next week. The following Thursday my husband called for an update and the service rep said we needed a new cam shift and the price would be 6,800. He said the vehicle had high mileage and oil change at 8-10,000 miles wasn't adequate.We called back Friday morning ( one week after dropping off vehicle) and asked if oil had been changed because we were going to pick vehicle up. The Service Rep stated they were still working on it. I went up there to pick it up after calling a second time that morning and telling them I was on my way. The service rep stated there were several vehicles in front of mine and it was going to be a long wait. An argument began over the length of time the vehicle had been there for an oil change which was still not done. I told them to put enough oil in it so I could take it somewhere else. I also told them I was going to the general manager to report everything. Another rep in the service dept then said " And do what?" They were extremely disrespectful. It turned out the service manager was in there the entire time and said nothing the entire time. After my complaint she stated the oil should have been changed every 5,000 miles. I then paid 215.00 for a " diagnostic test " and to top off my oil. I took the truck to an oil shop and got the oil properly changed then went to another auto shop and got a diagnostic test.. Guess what? The diagnostic test came back completely normal. Mac Haik has lost my business forever. I would not take my vehicle there for anything to be serviced. I will never buy another vehicle from there because of the treatment I received in their service department. I feel they were dishonest about everything. The service manager lady did not do anything to help. She stated she would never step in on one of her employees.. She did nothing whatsoever for her customer either. She helped in Mac Haik losing our business forever.

Thought I was going to have to purchase a new phone for $400 but CPR Cel Phone Repair fixed Mt old…read morephone while I waited and saved me a bunch of money! Professional, courteous, and very professional in phone repair. Highly recommend!

I had a very positive experience purchasing a used car here. The salesman, Dean, answered every…read morecall, question, comment and met my asking price. The dealership even offered a 1000 miles 50/50 powertrain warranty. I purchased a 2005 Chevrolet Corvette and noticed a squealing issue. Called Dean and they are honoring the warranty and will cover half the cost of the repair of a failing harmonic balance. Paperwork time was minimum, in and out within 30 minutes to include a quick test drive! I highly recommend working with this dealership as it's the most positive car buying experience I've ever had. Had I bought anywhere else, I'd be eating the full cost of this issue! Otherwise, the car is amazing!

I can't say enough about the service department team (especially DiAnn and Jeff)! They were…read moreincredibly friendly, generous and professional. I would recommend them to anyone needing either routine or emergency work. I got both warranty (Emergency) and non-warranty work done. Thank you!

I've had the best experience here. You can tell management really care about the whole customer…read moreexperience. The bathroom and snack area are always clean. Staff is always friendly and courteous. I would recommend Paul Moak to anyone!

Kodos to Mr. Charles Ago. Very knowledgeable and hands on…read more Went above and beyond during negotiations to purchase a car. We were very pleased with the wonderfule customer provided by Mr. Charles. We will definitely recommend him to others. Myesha German

I have never been to this shop. Hell, I've never been to Jackson. Why the bad review? For some…read morereason someone gave me their mailing list and I haven't been able to get my name off it. I called them and they lies and said they did.

I cannot recommend Rogers Dabbs Chevrolet Service based on my experience…read more My truck was towed to their dealership for what was initially diagnosed as a failed turbocharger. Over several weeks, I received multiple completion dates that were missed, and communication was inconsistent. I often had to call or stop by for updates, and missed calls rarely included voicemails. My biggest concern was the number of contradictions in the diagnosis and timeline. The issue began as a turbocharger failure, then became an oil-filled charge air cooler, followed by a reported diesel runaway event and potential catastrophic engine damage. Weeks into the repair, management claimed the truck arrived over 8 quarts low on oil, despite service documentation showing the oil level and condition inspection as passed. I understand dealerships are businesses and need to make a profit. I have no problem paying for legitimate repairs. However, when events are later described in ways that appear inconsistent with previous communications and the dealership's own documentation, it raises serious concerns about the integrity of the service department and confidence in the diagnosis. By the time I removed my vehicle, I had spent more than $7,000 and still had to have the truck towed away unrepaired. The vehicle left with significant engine concerns that were not part of the original diagnosis when it arrived. To be fair, most of the staff I interacted with were friendly, courteous, and professional. My dissatisfaction is not with their attitudes, but with the handling of the repair, the lack of communication, and the conflicting explanations surrounding my vehicle's condition. Based on my experience, I would strongly encourage customers to keep detailed records of all communications, diagnoses, and repair authorizations when dealing with this service department.

Their parts are useless they will not listen to the customers the warehouses need work and they…read morecover up for the incompetent

As a retired veteran i would recommend to anyone wanting to buy a vehicle to avoid this dealership…read morename. The sales process was outstanding. After the sale no concern by the dealership all the way to corporate for the product they provided. I found spots on the console that their detail shop could not get off. the decision to not replace it and let warranty take care of it was made by the team there. they took pictures and never did anything. It took 2 months to get my vehicle registered because of messed up paperwork. After many calls by me and others they finally got tired of hearing about it and resolved the paperwork issue. No offer to compensate me for my inconvenience and when i ask for something a joke was made to give me a ridiculous list of stuff i didn't ask about or want. No value for the consumer after the sale is made.

Dealership put me in a loaner while something is fixed on my new vehicle but can't give me a…read moretimeframe of when it will be fixed. It's been going on 2 weeks. Mind you It was so new I hadn't even gotten my tag. Can't get anyone one the phone or a call back. I'm thinking Mac Haik can't be ok with his namesake dealerships acting this way. Maybe I should drop a line to Houston.