Ryan Hanna and the Team at Auto Park Ford are fantastic! They are professional and to the point, I love how direct they are with the pricing and no surprises of going back and forth. I'll be a customer for life with them and it's well worth the drive to do business with them. read more

Auto Park Ford - Car Dealers Near Me - Sturgis, Michigan

After talking with the service manager Rick, we managed to get the money back for the ridiculous charge. Found out that one of the techs was trying to run the bill up by saying it takes longer to do something that what it actually does and has been doing it with multiple people. He said he's going to handle it and make sure we are taken care of. Great to know the management has their heads on right. Now they just gotta get the rest of the crew to be honest. I appreciate management reaching out to us and making it right. read more

I cannot say enough positive things about this dealership! I was traveling across county in a motorhome when I broke down on the highway on a Friday at 430. I was towed off the highway to a nearby hotel parking lot. After calling multiple mobile mechanics, I called them. Even though I had to wait until Monday for the mechanic to come to my location, the technician determined the issue was a faulty starter and a fuse. The MH was repaired in record time and I was bake on the road. Breaking down is always frustrating but this company and their staff are friendly, efficient and supportive. I live across the country but if I lived in MI or Indiana, I would be a lifetime supporter of this business read more

This branch of Ford is horrible to deal with. They set a mailing with my fathers name on it to my mother on. There would've been anniversary after he passed away when my mother called to ask them to please not send anything further she was then sent to a manager, who then actually had the nerve to hang up on her and tell her it was a corporate problem and not a branch problem. They could've themselves called corporate and taking care of it, or giving her the number for her to deal with it instead of hanging up on her when she was grieving, will never do business with them again, and will never recommend them to any friends or family steer clear of them. read more

I used to do allot of business with ford. But have had a chevy for a while now. I was ready to go back to ford. So i went to my local ford dealer........ needles to say with the rude and down right despicable serviced i received at ford I WILL NEVER RETURN. I had cash in hand for a new truck but ive never been treated so rudely. read more

I'm fed up with this dealership! They have treated me like I'm stupid and that everything that they did to my car was my fault. I bought my Ford Fusion in Knox, IN because Auto Park would Not give me a deal at all. The salesman was going to charge me $500 to have someone to go pick up the car I wanted. They put a big dent in my hood that I didn't notice for awhile and I had to pay to have it fixed. They slit the sidewall on my front right tire and said that I had to have driving in that way. They had it over 2 hours but it didn't go flat until I came to pick it up!? Bull. They have put a grease or dirt mark on my headliner over the drivers side door and cleaned it the first time and the second time they said it was my doing and would have to pay them to clean it. I could go on and on but it makes me angry thinking of all the stuff I've gone through for almost 4 years. I'm going to drive farther and have my car taking care of. I Do Not Recommend this dealership! read more

My girlfriend and I went to the auto park to purchase a truck for hauling and we found what we were looking for they told us they were going to charge us an extra 400 dollar to install a new system in the taillights that make the lights pulse so that it gets the attention of other drivers around you and that it was mandatory that they install it after getting the truck I realized they lied and didn't install this system . then we paid for tire protection and they said if we had any problems with the tires that they would replace all 4 tires without question and that's a huge lie also honestly I would deal with these people . read more

HORRIBLE! Worst buying experience I've ever had trying to buy a used vehicle! Save yourself a headache and a couple hours and find a dealership that actually knows what they're doing! We found a 2014 Town & Country on the website that showed it was at this Sturgis dealership. I called to confirm it was still available and was told it wasn't one of their dealership's vehicles, but they could have it brought up from the Plymouth Indiana dealership for us to look at. I agreed. The next day we went to Sturgis to see and test drive this vehicle. We liked the van but needed the price down some before we could feel good about purchasing it. They actually had the same (year, make, model, and very close in mileage) vehicle on their lot. However, there was a nearly $2k dollar price difference (lower than the van we test drove) at $14,400. So we went inside to try to make a deal on the one we had brought up from Plymouth. The salesperson was new (probably our first strike because of what happened next). The manager was busy with other customers and we were getting tired of waiting, so the salesperson asked if she could go ahead and run our credit (a "soft hit" is what she told us) so that we could be ahead of the game when we went to deal and probably buy. She punched in our info and sent it over for someone else to run the report. When the manager was free, we told the salesperson we wanted to be closer to the $15,000 mark based on others we've seen, including the one on their own lot! She went to the person who ran our credit for the results, then to her general manager, "Moe", who told her to tell us "the price is what it is...it didn't belong to their dealership so they couldn't lower the price"; and then proceeded to tell us that BOTH of our credit scores came back as a zero. A ZERO?!? We told her that they clearly made a mistake because we have a mortgage we have been paying on for 10 years without any late payments, we have had 5 previous car loans in the last 20 years which were all paid off early and without a single late payment, and we both had credit cards in good standing with low balances and no late payments! Aside from all that, we already knew what our credit scores were by checking them online before going in (and we even pulled them up on my phone to show her how good the scores were, and nobody seemed to care). So we told her that was fine, we weren't paying sticker price for a vehicle that had been sitting on the Plymouth lot for OVER 4 months! As we went to get up, she (salesperson) asked if there was anything else she could take to "Moe" because she said he wasn't going to just let us walk out the door without trying to get us in the van (which we found awful strange considering they just said they can't drop the price since it wasn't their vehicle). I told her $15,500 was my TOP offer. She talked to Moe and came back and said, "Moe isn't able to come down that far on that van, BUT he will sell you the silver one (their vehicle) for $15,000!" I looked at her and said, "I'm sure he will....considering it's only listed at $14,400"! We got up to leave and I told her to send it back down to Plymouth and we'd just go do business with them! As we were leaving, she told us to hold on a second so Moe could come over, shake our hands and make sure there was nothing else. Oh, he came over alright! Not to shake our hands, but to reiterate that he couldn't go as low as our asking price. We mentioned to him that they screwed our credit scores up to start with, and he insisted they didn't screw anything up. He stood right next to us, chest puffed out, feet spread apart in a "I'm in charge" type of body language. We had enough, so we told HIM to send the van back, and then we left. A few days later, we made the drive to Plymouth and before even negotiating prices, the manager told the salesperson (through text messaging) that they would drop the price down to $15,700. It turns out that one of their team members took the van in on trade and actually paid over $18k for it by mistake (he even showed us the spec sheet showing what they had into it on trade). So they were already losing money at their original asking price (which was of no fault of ours obviously), but they did bring it down to within $200 of my top price without us having to do anything. After leaving and taking an hour for lunch to discuss the price (and more so because we hadn't eaten anything yet and knew when we bought it we'd still have a bit of paperwork, etc to have to do), we came back to sign those papers and purchase the vehicle! We even had them install a remote start (which was on their online spec list anyway), and repair the leather on the drivers seat. Once the work was done, they even drove it back up to the Sturgis dealership so we didn't have to drive back down to Plymouth! Oh, and beware, leaving bad feedback will cause Moe to retaliate against you! (See pic!) read more

Auto Park Ford - Car Dealers Near Me - Sturgis, Michigan

Bottom line: Don't purchase used from this dealer. Their inspections are poor, and customer service worse. I've owned the truck for three weeks, and only been able to use it 3 days, and have over $1500 in parts and service work sunk into it. I recently purchased a used truck from Auto Park Ford. A 2014 F250 Powerstroke, with only 75k miles. Due to my distance from the dealership, Matt, the salesman, took pictures of the underside, and any damage to the truck. He even changed his day off to come in for me to look at the truck. My wife and I took it for a test drive. Aside from a few minor scrapes, the truck seemed in good condition. We were shown the service records, including what was done at their dealership- we were assured that the service department made sure the vehicle was in great shape, and all issues- warrantable or not, were repaired. I was a fool to believe them. Less than 45 minutes after buying the truck, I found that a trailer turn signal relay was fried- and had obviously been pried on previously. Graciously, they offered to cover that relay, and I was on my way. Before I even made it home, the truck began falling apart. The radio began to behave erratically- cycling through sources, changing stations, buttons wouldn't work. It began to have a major hesitation, so bad it felt like a hard shift. It also only got 12 MPG, versus the average of 17+ that others see. Right when I got to my home town- it went into limp mode for 'overheating', despite having no symptoms! Frustrated, I emailed the salesman. He put me in contact with the service manager, Rick. He attempted to troubleshoot from afar, and asked me to return for him to trouble shoot it. Unfortunately, due to the distance, and the issue, I didn't feel safe taking it back to them, I asked if we could work something out with the local dealership. With no response, and needing a vehicle, I went to my local dealership. It was only then that I was told the vehicle was still under powertrain warranty. Matt and Rick both neglected to mention that- should I have known? Sure, but why would they avoid mentioning that? I found that suspicious. I left the vehicle with my local dealer for diagnostic. After 3 days, and 3.5 hours of diagnostic on the engine hesitation, they determined it was a sensor wiring issue. They also identified a number of other issues that Auto Park had overlooked, or intentionally neglected to repair: weak batteries, incorrect coolant in the main coolant loop, and hadn't done a Ford instructed reprogramming of the PCM- a warrantable repair. They also found that the fan was stuck on, which I had suspected from the poor fuel economy, and loud engine noise. I may have missed that in the test drive- so I should have known it sooner- but so should have Auto Park. The fan and PCM reprogram would be covered by Ford, but I would be stuck footing the bill for the other $350 (it would have been more, but luckily, I'm handy with wiring, and said I'd fix the sensor wiring myself). They also recommended that I flush the incorrect coolant, which would run about $550. Armed with that, I contacted Auto Park- only to be told that I'd have to wait a week, while the service manager and general manager were on vacation. Great. So my local dealer offered to return the truck to me until I sorted things out. Wouldn't you know it... on my drive home- less than 500 miles since I rolled off Auto Park's lot- my truck had a "Death Wobble" occur (google it, it's terrifying). I limped the truck home, and began to work on that issue, eventually having to take it to a local shop- where in addition to the parts I had already put on it ($250), it'd be another $300 to replace damaged components. If you figure in the radio, (another $150 in troubleshooting, and it'll be $150 for a new radio)- I'm in for well over $1500 in parts and labor. What does Rick offer? To split the hour he would have spent: a measly $55. read more

They sold me a 2016 truck with one license plate bulb missing and the other burnt out. Needless to say both sockets were so corroded that they had to be replaced. Otherwise I would shop with them again. read more

Very professional people! I have never bought a car from them (I don't need one yet) but I have had all my car maintenance done here and love it! Sean lacey is the gentlemen to see. I have a Mitsubishi eclipse (obviously not a ford vehicle) and yet they still knew their stuff and fixed my car right the first time. When a different auto body shop said they "fixed" my car (I left the shop still feeling like the problem they "fixed" was definitely not solved) I went to gateway to have my oil changed and look at the "repair"...they were quick to let me know that the part that was "replaced" by the other people was in fact NOT replaced at all...they even gave me the old parts to prove it. So thanks to Gateway and Sean my car is in good hands and is in great condition. Yes, I highly recommend this dealership/bodyshop! read more

These guys are absolutely fantastic! I have always been a Chevrolet guy but I have now bought two trucks from them neither one being a Chevy and I could not be happier and their service department is absolutely phenomenal. I will be a returning customer for years to come. I cannot say enough nice things about Rick in service and their finance guy Andy. read more

Just purchased a 2013 F-150 Truck and was extremely happy with the transaction of purchase. Sandie was able to "get to the best offer" that we both could be happy with. We have purchased new before and would highly recommend that you stop in and see what they can do for you! read more