Got our new Traverse from Key Motors. Great customer service. Wonderful selection. Will definitely…read morebe returning for future service/oil changes. Thanks guys!!

ZERO STARS!…read more Beginning of January 2026: horrible to deal with vehicle moved locations 100 miles and the price went up 2k they said "regional market adjustment" its the same region the vehicle was in before just over the border.. Didn't want to negotiate on the price, and completely low-balled me on my trade. UPDATE end of January: went back for same vehicle marked down $1000 more, Salesman Josh rolled his eyes at me when i didn't want to tell him my payoff. Then they (Josh and sales manager Diego) retaliated by telling me that leaving a negative google review, they reneged there original offer for my trade lowballing even more. when i said no to the deal they just turned there backs and walked away EXTREMELY UNPROFESSIONAL.. BUY YOUR VEHICLE ELSEWEAR

Jim's Cap Town also sells used cars…read more To Jim: Thank you Jim so very very much for the service you provided when selling me a used car. I have always cringed when I've had to deal with car salesmen (due to a bad dealership experience), but your service taught me that trustworthy car salesmen do exist. Again, thanks!

My wife and I have been going here for years. They get us in and out for State inspections while I…read morewait. I bring the cars here for all general repairs. Had another great experience today. Dropped my Toyota-From-Hell at ten in the morning to find and fix an electrical short to the rear lights. They called me at noon, all fixed and ready to go. Very reasonable price. I cannot say enough good things about these folks. Honest, dependable. They could charge twice as much and still be competitive. LOVE THESE GUYS!

I brought my Jeep up to centipede Auto on the 6th of November they did my rotors brake pads and my…read moresway bars when I got the Jeep back the sway bars had been stripped he used an air gun so I called them and told them that it was sounding just like it did before they fixed it the mechanic seem to have an attitude about it I paid all almost $600 and they didn't have to supply any of the parts oh except for the clips for the brakes they said that they weren't with the parts that I brought which was almost $60 just in Clips but anyway I brought it back today which is Wednesday the 29th it took me that long to get it in there was real happy about that but at least they they brought it in and they did fix it I'm hoping that it lasts this time in the guy did it right I don't like leaving bad reviews but they did treat me pretty bad in the beginning so but they got it done within 5 minutes it was done that's how long it took to fix it so I'm hoping that fix the problem and I don't have any issues with it I don't like seeing businesses go downhill we're bad reviews but you got to treat your customers right I've been in business for almost 30 years with my business and I don't do that to my customers if they have a issue I get back with them take care of the problem immediately where the mouth pays a lot

Top notch 3 generation business of 50 years. I have a 2014 Subaru Outback that didn't pass…read moreinspection due to rust on a rocker panel. Kyle (Stuart Stone's son) clearly explained the options and the work was done within two weeks of my first call. (Other shops in the area had a long waiting period to get me in.) During the State inspection, a cracked spindle was discovered. Part found and work done within two days. They regularly offer a public maintenance and repair educational session to the community. Conscientious and courteous and fair.

Rude, unprofessional, questionable morals. Their job is to assess the situation and either do the…read morejob or defer it. NOT to go off on a couple guys who already felt terrible about dragging so many people into their mess and knew they had made a colossal mistake. Don't kick someone when they're down, especially when they are willing to compensate you for your hard work fixing their mistake.

Despite hearing mixed reviews, I bought a 2019 certified pre-own Forester from Dan O'Brien Subaru…read morein May and had a good experience with the salesman and all staff on the day of purchase. They gave me a decent deal for what I was willing to spend, and staff outside of sales were friendly too. However, upon picking my car up I was handed one key for a one year old car(2019) that I spent nearly 25K on. This seemed odd and was never mentioned upon my purchase of the car so I asked the salesman if they'd throw in another key. He said they couldn't. I then asked the sales manger the same question, and he said they couldn't because the previous owner hadn't turned the second one in, but they would call me in a week or two when someone visited who they get keys from and I could buy one. I was frustrated they didn't tell me this in the initial deal, but decided this was my best option and rolled with it. However, after driving my car the first day after purchase I went on the interstate toward Boston. The car started shaking like crazy over 60mph and I had to drive all the way to Boston under 60. I was pissed, but called and scheduled an appointment to have it fixed, and got it in the next day free of cost(to be expected with problems day 1). It ended up being mud and dirt in the wheel well and the staff of the shop apologized profusely and washed it. But here's my question: if a car is "certified pre-owned" how does a massive clump of mud and dirt that dangerously shakes the car get missed in the inspection of a vehicle?? No certified car should ever shake like that, period. Shouldn't that have been seen before selling the car and even if it happened on a previous test drive wouldn't they look over the vehicle again? I was furious, but let it go considering it was fixed for free and the repair shop was friendly and apologetic. However, two weeks later I remembered my second key....which I never got a call about. I then called the GM who didn't say much about the mud and dirt when I told him, but was friendly and said he would call me the next day regarding a second key regardless of he had one just so I'd be updated. Guess what? No call. I was very frustrated and wished I had gone elsewhere where I could've gotten a similar car and deal without the hassle rather than settling for the convenience of my hometown dealership. If all you want is a decent deal that's done once you put pen to paper, buy from Dan O'Brien. If you want a dealership that tells you everything you should know about a car before purchase and follows through after the deal is done, find somewhere else. Update June 10, 2020 Today I went to fill my windshield wiper fluid and noticed the reservoir for my engine coolant was almost entirely empty. I don't know how that's possible if they did a 100+ point check for a certified pre-owned vehicle. Brought it in this morning and they filled it for free. Craig was respectful per usual and got me straight into the garage. However, to run into this only one month after having my car shake on the highway from massive clumps of mud and dirt that also should have been seen in a check of a certified vehicle makes me doubt how well these cars are looked over. I also mentioned how I never got a call from Pete about a second key and was told they haven't had the people visit who make keys in a while(Pete told me two weeks ago he'd call me the next day regardless of if he had one for an update)...I've noticed many reviews about Pete not following up with people. Overall, I think the staff are still plenty friendly and they have been attentive to a few of my problems, but I wouldn't buy here again considering the things either missed or not checked on the vehicle before purchase and the lack of follow up about little things that matter.

My experience at Dan O'Brien Subaru in Claremont, New Hampshire yesterday validates the painful…read morecliche about unethical car salesmen. After working out a deal on the phone--with offers confirmed repeatedly over text--on a trade-in of my existing Crosstrek and a lease of a new Outback Wilderness, I visited Dan O'Brien Subaru psyched to leave with a new car. After waiting for almost 20 minutes for the sales manager's time, my wife and I sat down at a table intending to sign paperwork to complete the transaction we had agreed to before coming in. Instead, after making something resembling a sexist remark involving my wife, the sales manager presented me with a deal for a purchase of the car--not a lease--that would have resulted in a monthly payment almost $200 more than what we agreed to on the phone. Then, when I insisted that I see the lease deal they offered on the phone, the sales manager went back to his office for several minutes. He returned with a lease offer that was $100 more per month and shorter in lease term than what I was quoted on the phone. He claimed it was the best offer he could make. When I asked why there was such a difference between this offer and the one I was promised, he blamed the online estimation system they used to generate offers. He said that, in his time at the dealership, this had been a consistent problem: the online system seemed to always generate inaccurate offers. Bottom line: the sales manager at Dan O'Brien Subaru is knowingly--and apparently repeatedly--using an inaccurate tool to offer quoted prices that he has zero intention of honoring. I'm guessing he's doing this to lure people into the dealership in the hope that they'll agree to the higher price once they're there and see the car, etc. If I were a lawyer, I'd look into fraud charges. But I'm not, so I'll have to settle with having spent an afternoon learning to never set foot at Dan O'Brien Subaru again, and make sure that no one I care about does, either. One star because the play area they had for my kids was nice, and because free bottled water and snacks were a nice gesture.

I wish there was something lower than one star. my fiance had no credit and wanted to get his first…read morecar. We were there to look at what our options were and how much we were looking at for a payment we didn't even have a dollar in our pocket YET WE LEFT WITH A CAR. At first he was cool and chill explaining to my man with no credit he wasn't going to be approved for a truck like he wanted. So the salesman showed him something in his budget which was a 2016 Subaru Impreza told my man he has these cars for credit building and the payment would be 330 a month. He was telling us what we wanted to hear. When we called for insurance we were told a number which mad it so we wouldn't be able to cover everything as we had a newborn at the time. When we told the salesman that we couldnt afford the insurance so we weren't gonna move forward with the car. The salesman payed the first month of insurance himself so he could continue pushing us into the car well we left with it and have made the payment work. Here a year later I'm finding out he over sold us by 10 thousand dollars we took it to a brand dealership and they put the car through Kelly blue book and the car is only work 6 thousand at the most and he sold it to us for 16 thousand plus a 3thousand dollar warranty so we can't even trade the car in and we have already spent near to more than 2 thousand dollars on repairs and to find out the whole exhaust is rusted through. This place is a scam and we are stuck with this rust bucket cuz no bank will approve us for a loan for a car when we have to roll over 10 thousand ontop of the new car.

This is the rotted frame of my son's truck 9 months after her purchased it for 10,000 dollars. You…read morebe the judge.