I only take my cars here. I haven't had the best success with the online scheduling and they can…read morebe a week out or more but I wouldn't want to go to anyone else within at least an hour. Good on tires and good deals, but they aren't limited to just tires the can do anything other mechanics can do. For my money the best value there is.

We have been customers here since we moved to NH 6 years ago. John always greets us with a smile,…read moreand we know we are going to be well taken care of. We stopped in today to make an appointment to have both of our vehicles inspected. John was able to inspect one car immediately, and we then made an appointment for the other one for early next week. We know that the folks at Sullivan Tire in Keene really care about their customers, and we strongly recommend them.

Excellent, honest, prompt, friendly service. Ross did excellent work and was wonderful to deal…read morewith. Highly recommended.

The best around! I'm so happy to have found an honest, skilled shop. Brian, Diane and their team…read moretreat you like they value your business. That's not as common among businesses as it used to be!

These guys rock. Balanced my car fast and cheaply. Highly suggest them as they are qualified and…read morehigh functioning individuals. Big fan of their practice.

Getting an inspection appointment has been a serious PITA with busy schedules and two cars... out…read moreof the 15 places we called - only Jeremy said "bring 'em in, we'll get them in". We settled in for the day knowing they were busy and knowing we needed new tires for winter on one of the cars (for which we already had quotes from other tire shops). Inspection came back with our tires just under... Trice then walked us through options comparable to what we had quoted and said they could take care of it, the alignment and the inspection right then. They were professional, kind, accommodating and thorough... we asked for above and beyond, we packed our patience and the crew at VIP Claremont delivered.

I've had two excellent experiences at VIP tires in the past year. After shopping around, I…read morepurchased winter tires in December at a good price (Nokian Hakkas). I had a short-notice road trip and VIP fit me in despite being booked solid all week. Just had another good experience when I switched back to all weather tires in early May. Good prices and great customer service, with Mark in particular going above and beyond.

I called to inquire about service and while I was in the middle of asking a question they hung up…read more Thanks for nothing.

The customer service I receive at prompto is always good. But today my check engine light had come…read moreon after leaving so I called Prompto and spoke to Brandon who was willing to drive 30 minutes to my house to ensure nothing was messed up. We were able to resolve the issue without him having to make the trip, but the fact he was willing to make the drive shows great customer service to me. He made sure to let me know that if there are any more issues to call or stop by the shop any time and when his availability was.

I brought my car in for an oil change (2021 Subaru Crosstrek). We've used Prompto for a long time…read more As usual, quick turnaround. Two changes before this week's, I went, and as usual, there was a new guy, only he was working alone and going between 2 vehicles. The experience was different. I got home and told my husband it didn't seem like they did what they usually do and he never checked the oil when he was done. My husband checked it immediately. It was dirty oil and way over full. We called immediately and brought it back the next day. The manager confirmed the oil was dirty and over filled. He said it likely didn't drain properly. The next time my husband took it and everything went ok. This time was all new people except the manager. When I got home my husband noticed they wrote it was a quart low on arrival. My car is well maintained and never should have been a quart of oil low. He checked it and it was again, way over filled. I am so over Prompto in Claremont NH. Maybe pay your help better and get people who actually know how to read my dipstick, which is a little different than most. I will not ever be back. EDIT: My husband took it back and they redid the oil change. I will still never go back. Twice is enough.

Had a great experience getting a flat tire fixed at gills point. The manager, Chris was very…read morehelpful and had the repair done in a professional manner. Highly recommend for any of your tire needs.

What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

Ordered tires online through Walmart and asked what the cost for service would be; the woman on the…read morephone said there would be no mounting fee because I ordered online through Walmart. She failed to mention, however, that there would be a 1.50 tire fee for each tire and a 12 to 14-dollar service fee for each tire. Was told it would take 45 min to an hour; it took an hour and a half. Some associates could use some improvement on customer service skills (I work in retail). On the bright side, the manager was nice

i went there few weeks ago and rick the dept mgr was awsome would reccomend seeing rick to help youread more

I went here to get a check up on a relative's car. Maintenance was definitely needed but I was…read moresurprised when they said the car needed $1,700 worth of work done. The car is well taken care of and has low mileage so it didn't add up to me. I took it to another mechanic who said these costly maintenance/repairs were not actually needed. This place is what gives auto mechanics a bad name. Avoid.

I had my Subaru Impreza inspected here. They failed it claiming it needed an almost $1200 brake job…read more(crazy expensive anyway!!). I changed the brakes myself and the brakes did NOT need to be replaced. The pads, rotors and calipers still had plenty of life left in them. i feel scammed.

I just had excellent service on 2/20/26 around 1:45pm-give or take. The price was what was stated…read moreover the phone, plus a few bucks because I did want a few fluids added-normally would do it myself but been working a lot. Anyway, the wait was around what they said over the phone-arguably a little less than a half hour on a busy day-which I was warned about over the phone. The guy who helped couldn't have been nicer...I can only compare it to other places in Mass and one Prompto I went to in Conway area...I will not be getting this done in Mass any more...it's cheaper and better service! Big fan of Prompto -Random Masshole

Watch your receipt! I have been a happy customer for years. 3 cars, lots of mileage, always…read moresatisfied. Last service, they charged an additional $20 on the credit card over the price of the service ($89.95 instead of $69.95). Noticed it when I got home. Time will tell if this was an honest mistake or something else. Management refunded the difference, but I had to go back to get it. Corporate never responded to a request to discuss (I sent an email to the address in the comment below but nobody replied. The regional manager does not want to learn from this - hence this review). Watch your receipt!

Great service. Courteous and professional associates. I highly recommend this service centerread more

The manager Joey and his staff are amazing and great at what they do. They're always pleasant,…read morehelpful and don't hesitate to take the extra time to fully explain what is needed to be done