Decided to try this place out since the location was more convenient... worst mistake I could've made. they might be friendly but NOT KNOWLEDGABLE, bought a 3k watt "twister" bass amp but they decided 4g wire was good enough for it. Over time of course it goes into protection mode only to find out it's MELTING the connection on the amp creating a fire hazard! not to mention they used cheap bass wires and not copper like any shop who knows what they're would use. On top of that they seem to underestimate what the potential I wanted my system to have... hence the cheap wire and amp they recommended. I had to ask for their apocalypse 65 Arnold's which they didn't even have on display? why not sell your best products that people know work and love? The memphis tweeters they sold me of course now sound like crap lol im not one to complain usually. Anyway please if you care about your system and pockets please do not go here for audio anything! read more

Sometimes good service sometimes not so much. Overall ok. Atmosphere is ok , no hard selling, knowledgeable

I bought lights there yesterday day poor lights can't even see any better going back hope fully in good faith they will me me happy and not dip in to my wallet window tint isn't dark enough like the said read more

if you planning to put a sound sys on your car or truck this is not the right place i spend 2k for them to put a sound system on my truck one week after i come back with them so they can tune the system on it and the guy who recommended me that system on the store changed his mind and tell me that sound sys it's not going to sound good so he tried to sell me another whole set up refused to take it and I just told them to tune it which they did a bad tune on it does sound good at all for a 2k sound system read more

great customer service and very flexible with scheduling. I also really like the location due to my house.

Owner "Ali" quoted son a fair price for a simple level kit last Saturday. Six hours later, he attempts to shake us down for more $$$ after his 20 year old "tech" with "4 years experience" struggled with installation. Truck remains in shop overnight and is completed 24+ hours later on Sunday. I am told truck rides "bouncy" and merely requires an alignment yet safe for my 17-year old son to drive home, I opt to drive home myself whereas front suspension collapses at home after crossing a 2" speed bump in parking lot 5 minutes after leaving shop! I refused to pay additional fees as we had a binding deal agreed upon by myself, Ali and his teenage-looking tech who left his socket attached to control arm bolt! As a father with 20+ years automotive experience it is dangerously troubling to know that businesses such as these are endangering the lives of those on our roads daily with NO regards for safety and their only motivation being PROFIT ! Suffices to say my calls are being ignored for obvious reasons... read more

See all

So just to begin they gave me the wrong amp size and said it was the best on the market which it's not at all and then they took my Memphis amp without telling me saying that they used it for "credit "and that Memphis amp was way more than what they gave me and I still had to pay $125 made no sense and now all of the stuff that they wired up is falling apart they do a horrible job! I highly do not recommend anyone going here read more

talk about bad service, if waiting for hours for a small fix is what your looking for 100% recommend this place !!!!!

i had my intoxalock device returned and paid for them to ship it and months later, intoxalock has not received it.. they told me to go pick it up at the service center and i need to ship it myself.. WTH? i already paid for them to do it.. NEVER again and do not recommend this place to anyone.. read more

This place will burn your car down I have had two car fires burn up my cars because of the bad wiring they sell you and they will never take responsibility for their work I will never go back again read more

Would not recommend, these people will charge you up the ass with a fake smile. Had a Prestige APS997e alarm installed 3 weeks ago, a few days pass by & my headlights on my Silverado stopped working, took it to them they fixed it saying it was a loose wire, (charged me $20) I left & the next day the same short guy with the glasses (hispanic) tells me they never messed with the headlight wires, said the problem was "irrelevant" wanted to charge $100 just to "inspect" but not actually to fix anything. I paid a total of $375 for the alarm & $150 for some door actuators since mine were bad. So ended up spending around $500+ when my original budget was $200 - $300 WORST MISTAKE EVER! Update: My Headlights work now but an electric shop fixed it for $45 read more

Another customer agreeing with all the other reviews. This place is terrible! Unprofessional is hell and nobody even knows how their still in business. Had a stereo installed here years ago that constantly turned off and restarted and they never could fix it. Then on 11-11-2016 i went by to have LED headlights installed they charged me $170 for some cheap Chinese $40 led bulbs saying their top quality kit thats why their so expensive and really all i paid him to do was install simple bumbs and ruin my splash guard on both sides not putting clips back in. And to top it off he couldn't even install the bulb correctly! Its upside down and is shining all messed up and not a straight beam i had to go in their fix all this myself Fair warning stay away from here!!!! read more

Very friendly customer service. They are upfront & honest. I've been coming to them for nearly 2 years for my breathalyzer in my car.

Horrible place spend 300 plus on new led lights not even a month later there not working went back there and they told me I had to buy new bulbs when they told me these bulbs last 2 or more years horrible company would not recommend ti nobody all they want is your money read more

Employees were helpful and knowledgeable. Selection of DD Audio is second to none. This has been my spot for about 5 years and I don't know what these negative reviews are talking about. They just hatin' I suppose. read more

I had gotten a quote from them to install an amp and build an enclosure for my vehicle. I took it in and they charged me more then the original quote. Then the enclosure they built wasn't what I was wanting. They ended up cuttin plastic panels to make it work and it was too small and wasn't built how I wanted it. The wiring under the seat to amp was a mess. I took it back to them to rewire the amp and all he did was put it in a loom and turned the amp around. When I found out that I couldn't open up the false floor to get to my spare tire I could only lift it up about an inch. So I took it back to them and they used some B.S. excuse that there wasn't enough room and they can tweak the existing box so I could open the false floor up but the installer wasn't there that day. I am not happy with their work. I ended up rebuilding the enclosure myself. So dont trust them to do any kind of custom work for you. I will never go back to them again. read more

The guys here are great! They are so helpful with anything you are looking for. They get you in and out fast and are very professional! I would definitely recommend them to anyone looking for any kind of radio installation & all of your bass wants and needs! Check them out! read more

pictures are available on youtube "auto thunder fail". On Friday September 27th at approximately 4:30pm I walked in to the Auto Thunder store on Spencer Hwy in Pasadena, Texas to inquire about installing a Marine grade (waterproof) audio system on my 2013 Kawasaki Jet Ski. I explained to the clerk that it needed to be a marine grade install in order to survive the saltwater conditions, he agreed. We discussed various options of components and their power output for a louder, clearer sound. We discussed where I wanted the speakers installed and where I wanted the AMP installed and where I wanted the wires run. I explained that it all had to be very secure in its installation due to the brutal beating that a Jet Ski goes through especially at 65 MPH, again he agreed. After nearly 30 minutes of discussion, we decided on the system to be installed based on the information he provided to me. Due to the fact that he didn't have the color of my choice, he said he would install what he had and would replace the speakers when the colors I wanted arrived. I indicated that I would return on Monday to leave the Jet Ski with him as I wanted to use the Jet Ski for the coming weekend. He assured me that he could get the install completed by 7pm that same evening. I questioned him on his ability to do so because I had dinner reservations at 8pm in Houston. He assured me that it could be done. He indicated that there were 4 employees he could put on it to get it done by 7pm because he had no other business at the time. I left the Jet Ski with him and continued running my errands. I arrived back at Auto Thunder at 7pm and they were still working on it. As I observed the installation I began to notice issues with the install. I questioned a few issues and was informed that this was the way it is supposed to be installed. After several debates about their procedures he agreed to redo one of the wire runs. He indicated that I could return on Monday for them to fix any other issues. It wasn't until 7:45pm that it was ready. I took the Jet Ski home and put it in the garage and headed off to dinner. The next morning around 7am I took the Jet Ski out to get it ready for the days ride and was too scared to use the Jet Ski in fear of doing damage to the AMP as it was not adequately secured. I began to look at the rest of the install and noticed an issue with everything I looked at. I decided to take it to a different Audio install company and asked them to review the work. They determined that every aspect of the install was incorrect and substandard. To be fair, I searched out a second audio install company and was again informed that it was a very poor installation. On Monday morning, September 30th, I returned to Auto Thunder to discuss the issues that I and two other Audio installation companies had with the install. Please see list of issues below, also pictures are available on youtube "auto thunder fail". After discussing the issues with Auto Thunder the clerk tried to justify every issue by saying that was how they do installs. I explained that I wanted to take my Jet Ski to a different company to remove all of the components that were incorrectly installed and I would return the components to Auto thunder at a later date. I asked for a full refund and was told no refund would be given. I explained that I was going to have the components removed by a professional nationwide company and I would return the components at a later date and I expected a full refund. The clerk again refused any refund. read more

DO NOT GO TO THIS PLACE!! FULL OF CROOKS AND LIARS!!! When I made my original purchase in November 2011, I was told by the person that all my purchases and labor had a lifetime warranty. I purchased stereo speakers and an Autopage alarm system. Since the original business date, I have had to go back multiple times to get my installed purchases corrected. The alarm was installed so horribly that I had to purchase a new battery for my car less than 2 months of having it on my car. Recently, I had some work done on my car and when I picked it up, the Service King rep asked who installed my alarm, saying it was not done properly. He said they could repair, but it is best to just take back to where it was installed. At that point, I called Auto Thunder and due to my many times dealing with them on faulty installation, they knew exactly who I was. I told them that my car was not functioning right yet again due to the alarm. My car would not start at all and it was due to the kill switch, possibly. Ivan said for me to have it towed to the shop, which costed me $90. He suggested I leave my car keys in the gas door area, but I refused. I said I would bring my keys over in the morning. On Sunday, I brought my keys in to them at 9:00am. I called all day asking if my car was ready. I spoke with them at least 10 times through out the day and around 6:00 pm, I was told my car was ready for pick up and it was nothing major. I asked what the problem was, and was told by Ivan that it was just an ignition fuse that needed to be replaced. When I got to he shop, one of the workers showed me what needed to be replaced and said the alarm, which they installed, had blown the fuse. After I was given my keys and was in my car about to leave, a different worker came to the car and said, even though the fuse was replaced, he also had to replace my alarm "module" due to the fuse blowing. Mind you, I bought this "module" on 10/31/2011 and was told there was a lifetime guarantee on it and the installation. When I questioned the warranty and why I needed to pay for it, I was told that all other parts and labor were covered, but not this particular part. I then asked, if I had been in communication with them all day about my car, why was I never told about this module and furthermore, that I would have to pay. He then said that if I didn't want to pay, he could remove the part he had installed and replace the other one. I said, I bought the faulty part from you 5 months ago, I should not have to pay for anything. Once it got to this level, I started to video tape him on my phone and at that point, he didn't want to continue the conversation and walked away from me. read more

Auto Thunder - Electronics Near Me - Pasadena, Texas

This place treats their customers horribly. I had gone in to buy a screen for my car which they told me would be $250 and I had to put down $50 now, so I did. Later I decided that $250 for a screen and installation seemed a bit too cheap and the screen probably wouldn't be good so I told them I didn't want it anymore. They told me I they would not give me my $50 back but they would give me store credit. I said ok and said that I would like to use the $50 credit to get my back tiny window tinted (I had to recently replace it), which is only about a $20 service. They said they were going to charge me the entire $50 for a $20 service. This place is terrible, the workers are rude, inconsiderate and they are banned. I will never go back to this place ever. They may be cheap but they will scam you. read more

Look they do great work amazing work but when you call in and they give you a price and they double it when you come in they are a little dirty they did leave some scraps in my truck but they do a great job read more

This place is full of shit. The staff is horrible no customer service at all! They just want the money and bullshit around with the installation and lying about how long it will take to complete! Please don't come to this place! read more

Do not use this place even if you were in a life and death situation you would be better off finding a thug in the ghetto who would not rip you off as bad as these guys. I took my truck in to have my aftermarket system taken out and replaced with the factory system. They quoted me one price and literally held my truck hostage until I paid. I went to the Pasadena police sub station down the street from them and was told its a civil matter and I would have to pay them then sue them so that's in the works as I write this. They literally went from a price of 121 dollars to 212 because they said I was missing parts and they had to go buy them when I asked to see receipts for these so called parts they laughed. They also cut all of my amp wires RCA's 0gauge wire and all which was a jl amp kit and said it was cut when I brought it in. While I was in this place I happened to talk to another customer who had gotten a DWI and had them put on his breathalyzer well it had broke and he called the manufacture who sent a replacement piece to auto thunder and when he went in to get the piece they tried to charge him 45 dollars the gentleman called the manufacture who told him they are not allowed to charge for a manufacture replacement part since it was a factory issue. The manufacture of this particular device latterly pulled this businesses off of there list of places recommended to have it installed.. I'm telling you this place takes bad business to a new low!!!! read more

Another classic case of poor customer service. Please read the reviews on this place; I did AFTER I put a down payment on a car alarm. After reading the reviews I decided to buy the alarm and go elsewhere for the install. After I charged the alarm on my card I realized I had been charged $100 for the install as well. I requested a refund since I had previously told them I didn't need installation but was told it was part of the deal. Although I was extremely upset and disappointed I remained calm and explained that their poor online reviews is why I chose to opt out of installation and this would result in another disgruntled Yelper. The manager told me he didn't care and I explained to him that negative reviews were going to cost him more than $100 in the long run. These folks are horrible at customer service and obviously don't have the foresight for repeat business. On a respectable recommendation I'll try Discount Car Audio on Hwy 6 or SW Fwy instead. read more

Auto Thunder is an intoxalock provider. They are the only one close to the east side. They installed the device wrong and I had to hassle with it for a month locking me out. They re-installed a new device and once more it was wrong after becoming fed up with this and the extra fees intoxalock kept adding because of the lockouts the bad installation job I was finally able to get it taken off and they still charged me 65$ to remove the device THEY NEVER PROPERLY INSTALLED. If you need a Breathalyzer in your car AVOID AUTO THUNDER LIKE AIDS!! read more

They people will try to bait and switch, steal from you, and provide poor installs and customer service... Thiefs.. Purchased a $450 comp set of focals they tried to install cheaper set, when I caught them they gave me the other speakers.. STAY FAR AWAY FROM THIS PLACE! read more

Called yesterday to set up a appointment to get my company dodge caravan tinted all the way around(7 windows) .. I've used this place for my personal vehicle several times for tint , stereo and alarm stuff before and regret it EACH time ... But price was always hard to beat so talked my company into using them for all our brand new fleet vehicles . Bad decisions on my part .. Anyhow , call today before I leave work to confirm my appointment , and it's still good to go. I leave work EARLY to go get this done , show up and they tell me it's not only $20 more then the quoted price but they can't do it today ... I really needed it done so I also told them I have SIX other 2014 Dodge Carvans like mine I will be bringing to get tinted , hoping this gets them to hold up there end of our deal/appointment.. Yet of course , the same old AutoThunder shows it's true colors and says they will keep the price I was ORIGINALLY quoted(like holding there word is a gift to me) but can't be done until tomorrow .. Are you kidding me. I walked out . They just missed my entire companies business along with my personal .. I will NOT give in again to that low quality , poorly ran place again . You all have been warned... I swear , you'll regret going here. read more