Visited my aunt during her move, and the guys at Cross Country Movers were very communicative and…read morehelpful. My aunt told me prices were given ahead of time with no additional extra costs. I got to see Brian in action. He packaged my aunt's furniture by wrapping it up like swaddling a baby. Things were moved carefully and got to the new house in one piece. This was a smooth and pleasant transaction. They work all 7 days!

I was relocating from the state of Virginia to Texas. I received an estimate of some $12,000 and…read moreagreed I gave I believe about $4000 down payment prior to the day of the move. I was informed that that had been some mistakes made in the estimate and the price was increased. I do believe it was some $1200. On the day of the move. A box truck arrived, and I asked about the semi and he told me that they were going to repack at a different location. Well, that seemed kind of odd because I was told that I would not have half of a semi of material and now I'm being told that it's going to be more so now that he's telling me it's gonna be more he's pointing fingers back at the people I talked to at the company and the company is pointing the finger back at him telling me to both wrong, but of course he's not gonna do anything until I pay him an additional fee I was looking for the semi that they had told me was going to be not quite half field with my belongings when the movers arrived I was informed by the supervisor that this would be more than had expected, and that the area would be more than a half of a semi, but they came with a rental truck that was maybe 24 feet box truck pack this truck at my home and go to the semi and they rit well in the day of the rival on 11 August I was told that they wanted the final payment and it could not be a personal check. It could not be credit card or debit card. It had to be in postal money orders so now I'm on my way to the post office for money orders for some over $4000. Once the movers start bringing the belongings in I see that I have been charged for additional packing and their packaging was and I have photos taking wardrobe boxes and just piling things in on top of each other. No packing material no nothing just pile it in a wardrobe box tape it up and I had several boxes this way and charged for additional packing. This was a nightmare you wouldn't believe but , I'm told that moving is one of the most difficult things that you do well I have moved several times in my life. This is the worst, it could not have been worse. I have other folks property in with my shipment and I am missing several boxes that I packed. I guess you should never say it couldn't have been worse, but it was terrible. Cross country Movers has a number of moving companies that just aresimply called Cross country Movers but my Movers came out of Maryland, and as I said, it could not have been worse. Anyone using this company after I write this review you get what you get. PS I have a new phone and the photos are on a thumb drive. If I can figure out a way to get them off the thumb drive onto the review I will place them there.

I would be very hesitant to recommend this business to anyone…read more Nick, the person I worked with, is very kind but my issue is with how the whole system and process is done. I feel like he did everything he could have done but I was still left with a fairly stressful situation. I coordinated with USA Auto Transport in May to do a July pickup for my car to bring it from Virginia to Oregon. Price was fair (about $1800) and I was able to select a 3 day window for pick up. We decided on July 5th - July 7th. My plan was to fly out early July 8th or late July 7th depending on pickup time. On paper this was a perfect schedule. July 5th comes and I hadnt heard anything from the driver yet so I called USA Auto Transport and spoke with one of Nick's colleagues who let me know the driver would call me when theyre about an hour away. I thought that was perfect since it gave me time to still to errands while waiting for the driver. In the afternoon of July 6th while Im working with my household goods mover, Nick calls me and lets me know that theyre not able pick up my car anymore. I asked if it was a money issue or a time issue and he said hes unsure why. That's not really something you want to hear less than 48 hours before youre supposed to fly out across country. He tried working with their logistics teams and drivers to see what happened but we never got a clear answer. His initial advice to me was that he recommended I leave my car in Virginia with someone (not really an option since I dont have anyone Im close enough with to watch my car) or find a new company to ship. Again - with less than 48 hours before my cross county move I was told to find a new vendor. Let that sit with you. In fairness to Nick he did try to get me another date to ship my car but I would be long gone from Virginia by then. I ended up having to quickly call half a dozen businesses before they closed for the day to see if someone could ship my car. To say this was stressful is an understatement. In the end I have to pay almost double for another company to ship my car. Their employees are nice but please, save yourself the headache of a last minute cancellation.

So I had some bad experiences in the past with other shipping companies and decided to give these…read moreguys a try after speaking with their rep (Nick) and getting a very positive feeling in their answers. I was quoted a price and pickup / delivery for having my vehicle picked up in Phoenix, AZ and dropped off in Herndon, VA. I was called the day before the pickup by their office and told the driver would pickup the car in the morning and the driver would call me about an hour before to confirm. Call came in the morning and the driver showed up shortly after, inspected the vehicle, loaded it on the trailer and told me the date it would be in Virginia. I booked my flight and low and behold the driver called me on the morning of the promised delivery date to let me know he would be there in an hour. Vehicle dropped off and we both inspected it To make sure all was good (and also confirmed mileage so I could see it was not driven anywhere in between). I was going down to work for 6 months and shipping the vehicle would have been much cheaper then renting a vehicle or using Uber. Six months later I reached out to them and even though pricing had gone up do to driver shortages / rising gas prices and other factors they told me they would honour the old pricing. Reverse order of all above and my car was back safe and sound on the day promised. Such good communication both from Nick the rep and their office and also from the driver and all the stress was taken off my shoulders using them. Other companies will fool you by quoting lower and then charging you more after or the driver will simply not show up at all. Save yourself both heartache and headache and use these guys. I rarely leave reviews but the exemplary service I received prompted me to make sure I did!!

The only reason I am giving them 2 stars is because the pickup was on time and seamless. After that…read moreit went down hill!! Too many ridiculous twists, turns, delays, and a HORRIBLE delivery experience to even re-hash. ***Save yourself the aggravation!!!

Beware of this company!! I reached out to them and canceled my pending order on Saturday and yet…read morethey went and picked up my vehicles without my permission on Wednesday! They have not responded to my request via email or phone. I spoke to Gabriel and also his manager, and they have not responded at all. They cannot be trusted.

These people call my business everyday asking if I need their assistance. Everyday I tell them to…read morestop. After seeing their reviews I am not surprised they need to "cold call" for business.

If you have ever done business with this horrible company and gave them a credit card for a…read moredeposit, make sure you go over all of your statements as they have tried to slip another charge through on my account 4 months after the nightmare of a shipping experience. Once you sign the contract with them, good luck getting any communication back and the ones that you can get a hold of don't speak english. They use called ID and ignore your calls. I call from my phone and no answer, I call from another number and magic they pick up. We were promised a precise pick up time on the phone during booking and the driver was 2 days late for pick up. When we received our vehicles, we were promised a courtesy call when the driver was in the area. Nothing, no call just and angry lady on the phone yelling in broken English that the driver is waiting and when I showed up to collect my vehicles with the cashier checks for the full amount, the driver demanded an additional $50 cash to complete delivery. Illegal strong arm tactic but I both my vehicles that day so I begrudgingly paid the cash. This company is a sham get them to sign the contract and when you read the fine print, the wording on the contract is so vague that they basically get a 30 DAY WINDOW to pick up the car. So WTF is a person supposed to do if they are moving across country and were verbally contracted a precise pick up time. Make sure you record all phone calls if you deal with these grade A a-holes but make sure that you disclose that you are recording the calls so that you can use the evidence for your lawsuit against them. They need to be put out of business and have their auto broker license revoked.

This company was truly a blessing when it came to shipping my brother's car from Virginia to Los…read moreAngeles. I had talked to MULTIPLE brokers, sales agents, and scammers and I was getting pretty frustrated that no one could match my budget and everyone was making me promises that they for sure could not keep. Plus they KEPT CALLING MY PHONE. But I contacted Outbounds and Sabina, our broker, helped me out so much. She was extremely diligent and answered all of my many, MANY calls and questions. Not only did she match my budget, but she also made a special exception to give the 100% of the payment directly to the driver without the brokerage company taking a cut. This resulted in my brother's car arriving one and a half days EARLY with absolutely no damages. Our driver, Zukhriddin, was EXTREMELY professional and, even though there was a language barrier on both our ends, he worked with us to answer all my brother and dad's questions. He pulled out his translator app and was very patient with them. He was phenomenal and so was Sabina. Outbounds is a GREAT company to use for first time car shippers- I was super nervous about this entire experience but they made it so much easier for me and my family. The last thing I will say is that, if you are looking to vet out these car shipping companies, use two websites: Yelp and the Better Business Bureau. Also, I will say that from my personal experience, I enjoyed speaking to a woman broker and having her handle my case. It was my first time doing this and she was very refreshing to talk to. Most of the salesmen I had spoken with before were either rude or condescending and I got the feeling they were just trying to sell me on any price point possible. I really do recommend this company, and, most of all Shout out to Sabina and Zukhriddin! They were so kind, patient, and professional. Outbounds- if you're reading this - GIVE THEM A RAISE!

I used their service late spring. Alan helped me to send my C230 from Stafford, Virginia to…read moreHuntsville, Alabama. It was fast and reliable as if talking to your friend. If you are looking for a cheap service you may be at the wrong place but definitely the best car transport service I've used so far.