My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and Finance & Insurance…read more("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,200 (2.1% off) - only available by financing through Toyota at 6.34% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,800 * Tax, tag, title, and other fees: ~$5,200 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts: a mechanical failure service contract, a prepaid maintenance plan, and a vehicle protection plan for the tires and wheels. These totaled almost $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. We are highly considering canceling. You could argue that a brand as reliable as Toyota doesn't need all this stuff. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're very happy with the car. We were lucky it had just rolled off the truck the day we test drove it. We like Bri and would work with her again.

Car Buying Experience - Please Read Before Signing…read more I purchased a 2026 Toyota Highlander Hybrid from Marietta Toyota. During finance, I was told add-on products were optional and could be canceled within 30 days for a full refund, so I proceeded based on that understanding. After purchase, I was able to cancel some add-ons, but a $2,800 windshield warranty was later denied for cancellation and stated to be non-cancelable under the contract. This was not clearly explained during signing. I escalated the issue through Toyota corporate but did not receive direct resolution from dealership management despite multiple follow-ups. Advice to other buyers: Carefully confirm in writing whether any add-ons are fully cancelable before signing, and do not rely only on verbal explanations in the finance office.

Needed body work on the rear bumper of my vehicle…read more I worked through insurance and narrowed it down to 3 places close by. Thank you Yelpers, I chose Georgia Luxury because it was by far the highest rated. GLA did not disappoint. I set up my appointment and everything went like clockwork. They worked with the insurance company and the rental car agency. Hertz rental car is real close and they picked me up after the appointment. The appointment was incredibly fast and I was only my way. Tiffany provided real time updates via text as the work progressed. I knew the estimate, when parts were ordered, when they arrived and estimated completion date. They actually beat the completion date by a day which worked out perfect with my travel schedule. Now the important part -- quality of the work. It was great, the bumper looked brand new and the detailing was one of the better details I have seen. My vehicle looked like it was ready for the show floor. Great work, great service that met all schedule expectations. Thank you.

Stole items out of our vehicle and somehow left the roof covered in dents and marks despite there…read morenot being an issue with it in the first place

I found this place via my USAA portal and their price was by far the best. I called and David was…read morehelpful and truthfully honest. When I asked about certain cars he didn't give me a run around on pricing, he'd tell me honestly if he could go down on price or not. THAT is what I appreciate most, that he didn't waste my time. Not only that, when I showed up he was attentive which you don't get at the big dealerships. I walked out with a car with fewer miles than the one Rick Hennessy was offering me and less money! I not only highly recommend them but as long as david is here I will go to them with any future car needs!

I purchased a vehicle from this dealership on April 1, 2026, and within only 3-4 days the vehicle…read morebegan experiencing transmission and shifting issues. After approximately 1,000 miles, the transmission completely failed. I had the vehicle inspected by a mechanic who advised that the transmission damage appeared to be pre-existing prior to the sale. I also have reason to believe diagnostic codes had been cleared before purchase. While the vehicle was sold "as-is," I believe customers should still be treated honestly and fairly regarding major mechanical defects. I attempted to resolve the issue professionally with the dealership before pursuing further action. Buyers should strongly consider having any vehicle thoroughly inspected independently before purchasing from this dealership. This was an extremely stressful and expensive experience, and I would not personally recommend purchasing a vehicle here based on my experience.

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

They forgot to put oil in my car after an oil change and locked up my engine…read more I'd not recommend after they had my car for water entering in through some where. I paid them $1700 to fix it and complete my oil change but the didn't fix neither. Very disappointed.

I traded in my wife m5 and he was trying to offer me really low like 23k. the market on that car is…read more35. I had offers trade in at 26 27k. Stay away from Michael, he will scheme you will cheat you on your sales. I purchased a range rover and he complains that the injectors was mess up which was a lie and gave me an invoice of 800 dollar to pay him to fix it. The rover had broken spoilers, missing headphones, and never answer me back for 2nd key. Their is a lot of dealership out there that is honest and great customer service. Michael is one guy you dont want to buy a car. Especially finance through them with credit score 825, apr was 4.9 Crazy

Beware of doing business here..I purchased a car from here on June 14th, 2025 and paid in full…read moreupfront..45 days later no title, had to go to DOT to get an extension on the tag. Can't get a clear answer on WHY! listen to the other reviews and this one...check out BBB ON this company...BEWARE OF Danny!! Car had bad brakes, rotators, tires rotten, and rims bent..one thing he told the truth on was he wasn't going to help and I should have got it checked out before I brought it!!

Do not buy a car at this dealership. They gave me a false tag, assigned to another vehicle, took…read morethe taxes and I had to pay taxes twice. No one will return your call after the sale and they won't file your title with the state. See complaints at https://sos.ga.gov under license UCAR043839, case 2018-1184, 2024-0595. File a complaint there using that license number

as it turns out, the scion xd which marietta auto mall center had sold us had been in a major…read moreaccident which was never disclosed to us at time of purchase -we have only just now discovered that it was shown on carfax as having frame damage before it was sold to us, resulting in a loss of well over a thousand dollars in the selling price to a used car dealer. marietta auto mall center sold us the proverbial ´pig in a poke` knowingly, as they swore up and down that the car we were buying had never had serious damage, which was a gross, utter, despicable lie! beware this totally untrustworthy car dealer, they are a disgrace to georgia! it is too late for us to do anything about this slimy firm, so all we can do now is warn others to avoid mariettá auto mall center! shame on them!

Total Bait and switch, low level used car hustler. Quoted me $30K for convert Jag and came back the…read morenext day with money and they raised price $8K then said they made a "mistake", and wouldnt come off the new price at all. This was AFTER I spent $200 on a vehicle check on premises where we found a leaky rear window on a convertible that they "didnt know about" yet the rear seats had mold on them and when the cushions were pulled up there was standing water. This used car seller has crappy beat up auction cars no other place wants . My opinion is this place is for desperate buyers that have no other way to get into an import "flashy" car. After dealing with these guys Id never trust them, even if they did have a great price. LOOK OUT. BUYER BEWARE !!

I just had one of the most enjoyable car buying experiences EVER!! I had always wanted a Nismo GTR…read morebut never thought it was possible, especially when they're really hard to find....That was until I started e-shopping on the Nexus Auto Brokers website! I had read that they are able to arrange shipping and all the other headaches associated with purchasing long distances. So I decided to try my luck and it wasn't long before I had become a Nismo GTR owner! Thanks again Nexus Auto Brokers!

Honest and professional I can't recommend Nexus Autobrokers more! Made one call about selling my…read moreGTR we agreed in a price over the phone and check was in hand with a few hrs.