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    Marietta Auto Mall Center

    2.5 (44 reviews)
    Closed 12:00 pm - 6:00 PM

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    Page 1 of 2

    Ask the Community - Marietta Auto Mall Center

    Review Highlights - Marietta Auto Mall Center

    Seeing some of the reviews, does make me concerned because Alex told us that all the cars are repaired before they are sold.

    Mentioned in 8 reviews

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    Marietta Toyota

    Marietta Toyota

    (267 reviews)

    My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and Finance & Insurance…read more("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,200 (2.1% off) - only available by financing through Toyota at 6.34% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,800 * Tax, tag, title, and other fees: ~$5,200 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts: a mechanical failure service contract, a prepaid maintenance plan, and a vehicle protection plan for the tires and wheels. These totaled almost $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. We are highly considering canceling. You could argue that a brand as reliable as Toyota doesn't need all this stuff. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're very happy with the car. We were lucky it had just rolled off the truck the day we test drove it. We like Bri and would work with her again.

    Car Buying Experience - Please Read Before Signing…read more I purchased a 2026 Toyota Highlander Hybrid from Marietta Toyota. During finance, I was told add-on products were optional and could be canceled within 30 days for a full refund, so I proceeded based on that understanding. After purchase, I was able to cancel some add-ons, but a $2,800 windshield warranty was later denied for cancellation and stated to be non-cancelable under the contract. This was not clearly explained during signing. I escalated the issue through Toyota corporate but did not receive direct resolution from dealership management despite multiple follow-ups. Advice to other buyers: Carefully confirm in writing whether any add-ons are fully cancelable before signing, and do not rely only on verbal explanations in the finance office.

    Grand Motorcars - 2017 BMW X6

    Grand Motorcars

    (128 reviews)

    I would strongly recommend steering clear of this dealership. They tack on an excessive amount of…read moremark-up and try to squeeze as much money as possible out of you right from the start. One of the biggest issues is that they force you to pay for "Grand Care," which costs $3,262.41. The problem is you don't really know what that even includes -- they can describe it however they want, and you're basically expected to accept it without any clear breakdown. On top of that, their documentation fee is $999, which is extremely unreasonable. The average doc fee in Georgia normally ranges from about $599 to $699, so they're charging well above what's typical. Then when it comes to your trade-in, they go out of their way to undervalue your vehicle. They even use the excuse, "Well, since we're not a major dealership, we have to recoup somehow," as if that justifies shortchanging you. The warning signs were there from the start. When I walked in, I saw a woman who was visibly upset saying, "You all like to play mind games," before she declined to buy a car. I honestly should have taken that as a sign and left right then. The entire experience felt unprofessional, almost like doing business behind a fast-food restaurant instead of an actual dealership. Every time I said something, the salesman would disappear into the back, return with paperwork, and the information would be completely wrong. Once we finally agreed on a number, I thought the deal was set -- but even then, the actual numbers were off by a huge amount. To be fair, the salesman wasn't rude, but that still doesn't make up for how they operate. If you decide to go there, just know that even if you negotiate what seems like a decent deal, they will find a way to justify why you won't actually get the best price. By the time they add all their fees and mark-ups, you're already $4,000 to $6,000 in the hole before they even start processing the paperwork.

    We had an outstanding initial experience with Grand Motorcars in Kennesaw, and I want to recognize…read morethe people who made the purchase itself such a positive experience. Joe did a fantastic job throughout the sales process. He answered every question about the Jeep, sent videos so I could get a better look, and took the time to understand what I was looking for. There was never any pressure--just great communication and a genuine effort to make sure this was the right vehicle for me. Chase also went above and beyond to make sure our needs were met. His knowledge of cars and trucks is impressive, and it was obvious he is a true automotive enthusiast. I also learned that Chase served our country, and I sincerely thank him for his service. Jay in Finance was equally helpful. He found us a competitive interest rate, explained everything clearly, and made the finance process quick and efficient. Unfortunately, the level of service we experienced during the sale did not continue afterward, significantly changing my overall impression of the dealership. Warranty Cancellation - Finally Resolved The day after purchasing the Jeep, my local Jeep dealership inspected it and offered me a Mopar MVP warranty with better coverage, terms, mileage, and pricing. I immediately contacted Grand Motorcars to cancel the Assurant warranty. After multiple calls and texts, I was repeatedly told Jay would contact me, but that call never came. I eventually found Travis's contact information through responses to other customer reviews and contacted him directly. The warranty has finally been canceled, but only after I updated this review and, out of respect, notified Travis that I had done so. I appreciate that it was ultimately resolved, but a straightforward warranty cancellation should not require repeated calls, texts, management escalation, and a public review update. Registration and Tag Paperwork - Still Unresolved As of this final update, the registration and tag issue remains unresolved. According to the State of Georgia, Grand Motorcars still has not finalized the necessary paperwork for my vehicle, preventing my local tag office from issuing my registration and new tag. When I previously asked about the status, I was told processing could take 25-30 days depending on where my paperwork "sits in line." I understand processing times can vary. My concern is that the dealership's portion remains incomplete, with no proactive communication explaining the status, what remains to be done, or when I should realistically expect it to be submitted. Final Assessment This is especially disappointing because the vehicle purchase itself was such a positive experience. Joe, Chase, and the team made us feel welcome, and we drove away genuinely happy with the Jeep and our decision to purchase it from Grand Motorcars. But customer service does not end when the vehicle leaves the lot. Communication, accountability, registration paperwork, and follow-through are also part of the customer experience. My constructive feedback to Grand Motorcars is simple: bring the same level of urgency, communication, and customer care to the post-sale experience that your sales team provides before the sale. Customers should not have to repeatedly call, text, escalate concerns, or post public reviews to receive updates or get routine paperwork completed. I sincerely wish my original five-star review could have remained unchanged. Unfortunately, the post-sale experience has been dramatically different from the purchase experience. For that reason, my final rating remains 1 star. I continue to appreciate Joe and Chase for the excellent purchase experience and Travis for ultimately helping resolve the warranty cancellation. I hope Grand Motorcars takes this feedback constructively and improves its post-sale communication and follow-through for future customers.

    America Dealer

    America Dealer

    (13 reviews)

    My son's car was totaled in an accident and we needed to find a replacement quickly. We drove…read morealmost 3 hours to Marietta because there are so many used car dealers in the area. I don't frequently post reviews, but I felt like one was needed in this case. I wanted to take the time to share a good news story in this case. We had several bad experiences at other dealerships, so working with Dale at America Dealer was a pleasant surprise. The price listed was the final price. There were no additional fees or unexpected costs. It didn't take long to complete paperwork and we were quickly back on the road to home. The car is still running great a month later and my son has no complaints. America Dealer is hidden behind the famous Big Chicken. It's a smaller car lot, but I recommend taking the time to check out their inventory. (Note: The review incorrectly shows San Francisco instead of Huntsville, AL)

    America Dealer is a great place to buy a car. I've purchased 3 vehicles from this dealership…read more What separates America Dealer from others selling used cars is the honesty and integrity of the owner and salespeople. They take time to make sure the cars they sell are good reliable cars and they make sure that any needed repairs are done before they go on the lot. If a car doesn't make the grade, it doesn't get sold here. People are friendly and will help you get the right car for your needs. You won't regret taking a look at America Dealer the next time you need a car.

    Marietta Luxury Motors

    Marietta Luxury Motors

    (131 reviews)

    I've debated on writing this review for a good solid week. I've got some time so I might as well…read moreshare my experience. Honestly, buying a car really should take as much time and energy as it did to purchase this car. Before I jump into the details, I'll say that Keenan and Nigel were amazing. Brian the finance guy was an ass but I'll get into that in a moment. Long story long: went to ALM on a Monday, test drove a car. Liked it but wasn't in love with it. Keenan got online with me, we scrolled through some other cars and we found one that was at ALM Newnan. Nigel said they could bring it over on Tuesday morning. I had to work so I sent my husband. When he got there, the car wasn't there. They said they'd bring it Wednesday, I sent my dad. But it wasn't there when he was on his way midday. I happened to be checking the website and the car popped up that it was at ALM Marietta. I texted Keenan and he said he was off but that John would be able to help me. I got there and John immediately began to ask about numbers. I hadn't even test driven the car yet. I test drove it and then we immediately jumped into the numbers. We went back and forth for a longgg time about all the add- ons and ultimately why the math wasn't mathing. Essentially we found out that there was hidden insurance in the final number that "our system adds and there's no way to notate that it's there" We settled everything up and I left. I came back the next day because they promised me new tires and do you know these folks tried to take my car back.?? They said they didn't sell the car for the right price and that the manager was gonna try and not fund the sale. At the end of the day, I got to keep the car, with no added fees or anything. But I would be hard pressed to buy from them again.

    Goodness expensive companions, let me grow on this thought a small more…read more When a service is gifted in such a warm and superb way, it clears out a enduring impression that amplifies distant past the minute, the good taste in the mouth left in customer when one received a good treatment, It is the warmth and consistent productivity of fabulous client benefit that takes off a really permanent impression on the client, Encounters like this gotten to be cherished recollections and bring out sentiments of appreciation and fulfillment long after the occasion is over. It is in fact the special combination of neighborliness and expertise that strikes a profound chord within the customer's heart and advances dependability and appreciation. These are what turn an intermittent client into a normal client, and the awesome consideration I gotten from this dealer made me that client.

    Marietta Auto Mall Center - car_dealers - Updated September 2026

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