0 star SCAM / WASTE…read moreOF TIME I called ahead to confirm that the truck was available, and they assured me it was in stock. I trusted them and drove over 2 hours to the dealership. When I arrived, they told me the vehicle had been sold OVER A YEAR AGO. This is not a mistake -- it's false advertising and a complete lack of respect for customers' time. They clearly just want to get people in the door to try to sell them something else. I do not recommend this dealer at all. Save your time and avoid this place.

I purchased a vehicle from Silk City Auto a few years ago for my family. The vehicle was towed to…read moreus due to distance. We live a few states away. At first I was a little disappointed since the check engine light was on. I took the vehicle to a mechanic who stated it was an expensive repair, but his vehicle had the same issue and has ran for years. I was told it would not affect the performance of the vehicle. It has been several years and the Volvo still runs great! We are a military family and after speaking with the manager he said the vehicle would arrive in clean condition ready for immediate use which I am pleased to say it was very clean! The kids and I love this vehicle. I just wanted to say, "Thank you to Silk City Auto"!

Do not try to purchase a used car here if you plan to communicate by email. Repeatedly I was…read morereplied to in a way that demonstrated my message was not read fully. The replies did, however, with their curt and snappy nature, communicate the sender's outrage at being asked to read a few paragraphs as part of the job he's paid to do. After he'd stated that it was okay for us to conduct the sale via Internet! I don't think I've ever written a one star or even a fully negative review for a company. I don't believe in it and even feel bad over it now. I felt like writing this last night but decided to give them another chance over the email I'd just sent - asking briefly and as politely as I knew how for the salesman to answer a few questions I had. But tonight, I got yet another terse reply that didn't even address what I'd said!! One of the 3 cars I was considering was sold, but I'm done even trying to look into buying either of the other two. Even though I really liked one of them and the price was great. It seems that common courtesy is very much out of style with people today, but if you are at work and trying to sell someone a very expensive item, you need to at least fake it briefly.

Alex is amazing and very nice. Every time I called he picked up right away and answered all my…read morequestions. Easy and fast process! Highly recommend

I just want to say that we appreciated the honesty of the salesmen. My friend inadvertently left…read moreher wallet behind and when we called to ask if it was there, they said yes, and held it for her to pick up. It had $500 cash in it!

If I could give it 0 stars I would. Buyer beware! I purchased a vehicle for a family member in…read moreMay 2020. As of 10/29/20, I have yet to receive the plates, registration or title. I purchased another vehicle 2 weeks ago and had the necessary documentation from MVC during COVID within 7 days. This place is a scam! They have had multiple judgements levied against them (my mistake for not doing a review first), police reports filed and the sheriff office has had to garnish their accounts to pay claimants.

by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

Scammers. WA told that they will give us a price lower than the dealer was offering, but we had to…read morepay 2000 more with them. Tricked us into leasing the car. They disappeared for a week and purchased a car without contacting us. Wrong color, and everything. Then disappeared again handing us a car we did not want. Don't come to them. Go to a dealer.

The absolute BEST EVER!!!!! They gave my Range Rover the best ever cleaning. The staff was…read moreincredible... they went above and beyond!!!! Will be returning - Brooks Nader

Who doesn't hate shopping for a car! Now you will, because someone else does it for you! Amazing…read moreexperience!! Danny and Petro went out of their way to ensure I got the car I wanted in the budget I set. Did everything in the comfort of my home. It took longer setting up car insurance. Never will need to a car dealership again. Thanks again Danny and Petro!! You guys are the best!

Wow!!! I'm absolutely delighted with the service and all the help I received with the purchase of…read moremy first vehicle from a dealership, especially Mr. Ramón, who helped me find the best deals. His friendly approach made me feel confident and that I was working with professionals navigating the bureaucracy involved in buying a vehicle. And just as importantly, thank you to Korina for always answering all my questions and concerns with kindness. 100% recommended!

I called about an Audi SUV. I spoke to a salesman who is absolutely clueless, had no experience and…read morecould not understand specifically everything I was looking to do in the questions I was asking.