Found a vehicle that I liked on their website. called the office to check if the vehicle is still available a gentleman name Mark answered very politely & gave me all details about it. went the following day & was greeted by him & his associate Bob. they were both wonderful. took a test drive & was able to work out a fair deal with them. i highly recommend Import Auto Sales. read more

Terrible customer service and policy change was a hassle. I had to call for policy change and they could have done it! Anyways bad wait time 4-5 hrs and had other customers telling me they scam and make bad bad deal read more

Worst experience ever with this dealer man sold us a lemor car all rusted and we even tell them we going far 2 hours away and they yeah yeah you guys are good to go car has a lot of issues I will say NEVER BUY A CAR AT THIS DELAER STAY AWAYYY they even called our insurance impersonating my wife wtf who does that and we got the car in January and till this day April 17th haven't got plates for it read more

Bob and his team are awesome. I'm driving away with a car I love at a great value. Bob was straightforward and kind. I enjoyed doing business with him. Highly recommend. read more

Bought a used BMW X3 from these folks 2.5 years ago and finally sending a review now. From inspection, purchase, owning, and selling -- this car was fantastic. I worked mainly with Robert and Steve (I live in SF) and they were great partners across country. I misplaced my title recently and needed some help with the NJ DMV all the way from SF. They helped without batting an eye. Sometimes it's the post sale service that means even more. Also - my BMW drove fantastic for 40K miles through the Tahoe winters and couldn't have been a better buy. Thanks guys! read more

Amazing dealer. No tricks, no hidden fees, no BS, very friendly. Very unusual in the industry. What they told me over the phone was what it was. I drove all the way from Connecticut and things happened exactly as they proposed it. I cannot recommend them enough! read more

Back in July, I contacted this dealer about a 2011 Honda Crosstour that I saw on the AAA referral page for used cars. Since I was referred by AAA, I felt comfortable visiting this dealer. I had looked at similar vehicles in my area that were more money, so with comparable mileage, I felt the price was fair. I called and met Steven at the dealership. I know a little about cars, but I'm not a mechanic, though I should have brought one with me. The car seemed to drive okay, with the exception of a shimmy from the right front wheel, which I attributed to wheel balancing. Car was clean, engine was all clean & shiny (more on that later) Anyway, after driving, I said I'd like to purchase the vehicle at the price that AAA had offered it for. He asked me for that price, and after seeing another ad, gave him a higher number than the AAA price. He didn't correct me, but shame on me for not returning to the AAA price on my phone to keep him honest. As a result, I ended up paying $500 more than the AAA price. Additionally, right before we concluded the transaction, Steven told me that he had to sell the vehicle "as is", since he'd lowered the price "so much" for this sale. More on this soon.... After paying for the car, I drove it home, and Steven told me that he'd forward the paperwork to register the car in NJ and get my plates. The day before my temporary plates had expired, I called the office because I still hadn't received my paperwork, and wanted an extension on my temp plates. Steven agreed to send them to me (why did I have to call at all?), and they were sent via FEDEX the next day, with no temp extension. I had to take a day off to get to NJ Motor Vehicles, only to have them tell me that they couldn't register the car because the transfer wasn't notarized (It's not required in CT, where the vehicle came from). Called their office again, and they told me to bring it to another MVC office, and it would be approved. I had to visit 3 different offices to get this done. Why wouldn't they tell me this could be an issue in advance? They're the auto sales experts, not me. I don't use conventional oil in my cars, so I brought the car to National Tire & Battery for a synthetic oil change. Oh, that "clean" engine? Well, it was clean on top, but underneath had a really bad leak, due to a bad gasket (they showed it to me prior to my approving the replacement). Okay, time for inspection. Day before I bring it, the check engine light comes on. They inspect the car, and give me the codes I failed for (emissions issues). I had to replace both Catalytic Converters, as well as all 4 of the O2 sensors, at a total cost of $2300 (I have all the receipts). This is when I began to look online, and found a lot of people complaining about this dealership. One even claimed the same thing happened with regard to a vehicle warranty, to which they responded that all vehicles under $3000 are sold as is, and carry no warranty. Well, my vehicle cost nearly 3 times that, why was I not given a warranty? So, the car I thought was a "bargain" compared to comparable vehicles (same car/year/similar mileage) wasn't a bargain at all. In fact, I've ended up spending more money than I would have if I purchased on of the vehicles that I shopped for closer to where I live. I would have rated them a 1, but part of the responsibility is mine, for trusting them, especially with a AAA recommendation. I'm pretty sure there will be a response from them, because they usually do any time someone gives them a poor review. With that said, I can assure you that this was my experience there. I see some of the reviews that claim this dealership is somehow scamming. I'd like to think they aren't, but the only other explanation I can give you is that they're incompetent when it comes to the conditions of the vehicles. I would strongly urge you to have a mechanic look at the car you're considering for purchase from these guys. All used cars need a little $ put into them after you buy them, just not as much as I had to pay. read more

ZERO stars!!! STAY AWAY FROM THIS SCAM! Bought a 2005 BMW a month ago for $4000. They represented it had no issues other than cosmetics and the brakes. They brought a computer reader to show me it had no error codes. I bought it and took it up to my mechanic because the brakes needed to be replaced and when he hooked up his code reader (Clearly a professional/dealer quality one) it came back with 12 error/misfire codes!!!! Then there's an oil leak in 2 different spots!!! In one month of having this car nearly $5k worth of damage is uncovered. These scammers powerwashed the engine to hide the oil leaks so they wouldn't spring until the car had been driven for a while. Since it had only been a month since my purchase I called and tried to reason with the guy who couldn't care less. Hiding behind some BS policy of not taking cars back. Talk about being unprofessional. Had the car for a month refuses to work with me. Offered to take less money back just so i could be done with it but no. It is Illegal in the state of New Jersey to misrepresent what you're selling. CROOKS! SCAMMERS! STAY AWAY. read more

I have bought two vehicles from Imports & love them both. They are easy to make a deal with because they don't do the car salesman "how can I make you happy" routine. Imports' staff simply lets you look at the car, take a test ride, etc., without trying to be pushy. They tend to have more desirable brands such as Mercedes, BMW, Audi in good supply. Years ago, I bought my BMW Z3 from them when they were hot & fairly rare on the used car market. Later I bought a Jaguar XK from Imports. I got a great price on both. I bought the Z3 knowing that it had a few common BMW maladies. The power top didn't work (the car's so small you don't need it,) and the seat bolster was worn-common in any used sports car. But it was a solid car. Simply put, by being an informed consumer you learn what is important about buying a used car. I still have my little Zed years later. It was/is a solid little car. Since Import's staff is laid back, you have time to make good judgement without feeling under pressure. All in all, it was a very laid back experience. Ill be back! read more

Terrible customer service. The guys who work there also assume that women aren't smart enough to know when they're being ripped off.

BUYER BEWARE! Bought a 03 Jeep Liberty Sport Freedom edition from them. I went against my better judgement to take it to a garage to get checked out since the Carfax looked clean and the inspection was good until Jan '15. It had 119k on it, and looked good inside and out. No leaks underneath, fairly clean for the mileage inside. Long story short, it needed a new transmission, front driveshaft, breaks all around, clutch and flywheel, just to name a few. I might have to change out some sensors too. I had originally brought it to a Jeep dealer to just have a once over to see about oil changes, fluids, recalls etc... Until the $7800 price tag was whipped out. I would up bringing it to a transmission place and they are better on the price but I've been without it for over three weeks now. Luckily I bought a warranty to go with it but they are only picking up the trans since it was a "pre-existing" condition. And we have to use the warranty companies transmission from South Carolina. It's still going to cost me more than I paid for it. I called Imports a few times to see if they would help with the costs, but only to be persuaded to go to "their guy" in Palisades Park. MAKE SURE TO COVER YOUR A_S AND GET THE CAR CHECKED BEFORE BUYING FROM THESE PEOPLE!!!!! read more

Buyers BEWARE purchased a 2010 chevy tahoe from Steve who insured me it was safe because I have a son with a wheel chair well it was anything but that 1 day after while driving my son it broke down called the owner right away who really didn't care told me have it towed so his mechanic can look at it what I did which anyone would do was had 2 different mechanics look at it with BOTH saying the same thing motor mounts shot misfire on cylinder 7,inner tie rods so I had the work done came to $1,000 now I was realistic I didn't want to return the vehicle because they charge me 15k cash which I paid in full but also being a car salesman for 8yrs myself there should be a honor but once they have your money your nothing to them asked for the 1k that's all the owner was rude the threatened me so now I will go to small claims court but if you have someone who needs a safe reliable vehicle and not just junk that they clear the engine light on go SOMEWHERE ELSE!!!!! They have no regard for kids or your own safety read more

5 star's in every aspect of my purchase from the test drive to the delivery of my car, I would highly recommend Imports to any friend or family member looking for a pre-owned vehicle. I have already referred friends here based on how happy I am with the purchase of my Infiniti. This was my first time here, but if I ever need to replace this car, I would definitely come back to Imports. read more

This is my second car i just bought from those guys i like dealing with them they treat costumers as family , sales team are very professional cars are in great condition even the service in this Acura just bought was up to date , thank u guys for making my day and special thanks for Steve he was very helpful and answered all our questions, and I highly recommend this place read more

Back in November 2013 I was sold an Acura TSX with PRIOR FRAME DAMAGE. This wasn't on the Carfax, this wasn't disclosed to me by the "salesman", and I was fooled into paying thousands of dollars for an almost worthless car. These guys buy cars with frame damage from auctions for a fraction of the price and sell the car to unsuspecting customers, not disclosing this information. They rely on "clean" Carfaxes to cover their tracks. read more

Bought a 2007 Chevy Suburban for my family online. The seller flat out misrepresented the car's condition, from photos that didn't show the low oil pressure light on. The motor had a knock in it due to no oil pressure (needs a new motor). The tires were stated to be passable 4-7/32 and they were bald. The condition disclosure said there was no damage on the exterior. The vehicle had a broken mirror housing and a torn rear bumper. These guys made no effort to make the transaction right, I was able to get out because they missed a title deadline. I would not do business again. read more

I bought a CRV in 2007 at Imports Auto Sales and was extremely happy. Returned last month and got a good deal in another CRV. After 8 years nothing had changed; in fact, it had improved even more in lot size and quality inventory. You do not feel to be pushed into buying. The process was easy and what impressed me the most was their reaction after the sale. The title was not available at the time of sale. It took me a phone call followed by their immediate action. The same was true when DMV out of state asked for a copy of their dealer's license for verification. While there at DMV, it was literally faxed within 5 minutes to them. Keep up the good, friendly, and honest work. Word of mouth is the best advertisement. read more

Horrible service! Dont think about buying a car from here they buy junk and fixed them up and tell you that it is good for inspection

this place is a joke !yeah they have the higher end cars and all that ,but there all auction cars ,they don't look at them or fix anything on them!they will sell you a bullshit warranty so read the fine print which basically covers shit !i bought a infinti from them that basically needed heat/ac belts both,exhaust maitnence ,and i had ask them about the exhaust being so loud ,they said oh those models are meant to be loud!tires which is fine ,but both front and back brakes!killing me!then to top it off a week after puchase check engine comes on and turns out to be the transmission!and like a dumbass i take the car to some place they recomend to fix the trans !the guy had the car for 3 weeks,and didn't purchase the trans the warranty company found for him!no rent a car which they say you can get if you purchase the warranty !like i said read the fine print!i paid 14000 for the car,after getting the car to 100% it cost another 2500 and time and money for repairs rent a car i had to pay for!a nitemare i'm out for blood for this place !i want to go off and talk shit about the kind of people they are !but i'm better than them!just please dont go to this place!like i said they are all auction cars,so they are in the auction cause they won't sell at other car lots or there is something wrong with them !thats why they get them so cheap!these kind of people will say anything to make a sale!they do have the nice models but they all need work!take a mechanic with you! read more