Great place to get parts kind and helpful people there. No complaints.read more

Looking for parts for my Audi Q7 that these guys just happen to have. They very professional and…read moresuper friendly to deal. Audi can use some lesson on how to deal with customers. Price is great as well. If you need any used parts for your car or truck check these guys out first. Dano

This week I bought a new ebike rack. Darren, at the Hitch Shop showed us the models and patiently…read moreexplained options to us. I didn't purchase that day, and did a little more price comparison and they were the same as other shops. I chose a Swagman model, Candaian product made in Penticton, BC. I returned a few days later. He installed it using my ebike and made the adjustments and got me to hands on do everything so that when I was on my own I knew exactly how it all worked. I returned today to ask another question and he demonstrated for me. It was such an awesome customer service experience. 10/10 highly recommend! Kudos to Darren!!

The staff was so friendly and helpful. They were honest and I didn't feel like that were trying to…read moresell me anything, just help me get what I wanted!!

One of the few wreckers around that have great service, big selection & good parts. If something is…read morenot right, they trip over themselves to make it right. If Affordable has the part I need, they are the ones I will deal with every time.

I had a great first experience with Dave and the shop…read more I emailed him last week after being sent there by my mechanic looking for a heater control for my truck. He held onto a part I needed for over a week while I was away at work that he didn't even end up charging me for. I Showed up yesterday to it sitting on the counter, ready to go. Thanks again Dave and the other guy manning the desk, I'll be back. Mark Legere

Ollie and Jeremy (I hope I remembered their names correctly) went out of their way to help me out…read morewhen I had a fairly serious issue affected by the cold snap. I don't know anything about what might be the issue when talking about cars, but they worked hard to help me get things resolved. When it still wasn't working, they helped with a referral to a great mechanic who did a fantastic job of taking care of the problem without telling me a whole bunch of stories. Thank you, thank you, thank you. Hey, Boss! Those are some really great staff! I appreciate it very much.

Excellent service!! We REALLY needed a slipper to get us back home one night since we were stranded…read morein Calgary on our way back to Red Deer, and mechanics called for it. We got there 15mins after they were supposed to close and they stayed later for us!! It was soo perfect!! Really hope you all can see how hard they're trying to give you that amazing service they gave us!!

Ordered 1991 VW Vanagon engine rods this Monday received them 3 days later.. I live in Florida they…read moreshipped from Canada, so I got nose bleed the service was so fast! parts as described in mint condition..Impressed to say the least. I will use them again . Cheaper buying the NOS rods then having mine rebuilt.. Thanks Guys. Homewood

I was disappointed with the service I received from Concept-1 last month. I had to tow my Westfalia…read moreto them because of transmission problems. The assessment I got the next day was that the transmission had to be rebuilt or replaced. They didn't say directly but skirted around the fact that they didn't want to do the job and they didn't have any referrals of someone who would do the job. They essentially said that I should pull my vehicle from their shop, have it towed back to my house and start looking for a new mechanic. I found one who came to my house, took one quick look and said "There's no transmission fluid in here!" We went and got some tranny fluid, put it in, and the vehicle was operational again. It still needed work on the transmission but at least the most basic and fundamental step was taken to address the problem - put fluid in. I don't know why Concept-1 would not have done that nor how they could have made a proper assessment of the transmission problem without fluid in it! I won't be trusting them with my vehicle again.

Bought a new alternator from them and it was very bad quality (worse than the alternator I had)…read morereturned it after using it for 15 minutes but they said the warranty had expired. Pretty sure they just didn't want to give me my money back. Gave me a brand new alternator but I havea feeling it's shit as well. going to resell it. Garbage

So, normally I'm a huge fan of Auto Value because they are helpful and don't judge me since I'm not…read morevery auto savvy, but this particular location is NOT my favourite. I was sad when the 'check engine' light in my car went on, but a little happier when my boyfriend told me Auto Value had a device that will tell you what is wrong with it. I guess you just plug it in to your car somewhere and it gives you a code which tells you the reason the light is on. Well, I stopped by this Auto Value on my way to work the other to ask if they could help me out. Not only was I ignored at first, but I would swear that I was almost invisible to them. When I finally was welcomed to the counter I told them what I was there for. I was told that I would have to wait while the guy answered a couple of phone calls. He took someone off hold and started talking about something about his house. This means, he told me I would have to wait while he made a personal call. Not cool. Then, when he finally got off the phone he asked me if I knew where the plug-in was and seemed pissed when I didn't. He had to look it up. After finally finding the spot, he came out to my car with me and tried to plug it in. He tried only two or three times to get the device plugged in and then gave up, telling me it wouldn't work. Not only was he not helpful, but he was flat out rude to me! I realize that I was asking for something for free, but isn't that their job? Aren't they supposed to help people fix and upgrade their cars? I guess not at this location.

Had my 2017 F-150 XLT into a reputable Ford Dealership 3 times in one week to figure out why my…read moreEngine Coolant-High Temperature light was still coming on despite them replacing all the Radiator Hoses, thermostat and water pump. $2500 later, I was informed that possible Piston Head and/or Cylinder block compromise was evident because coolant was entering the combustion chambers but not fully diagnosed and it would be advised to purchase a new truck and they would give me a $8,000 trade-in for a vehicle with 173,000 klms on it. Left the dealership with my vehicle and talked to many people on this issue and the truck had a previous market value of $31,000 ( full leather decked out) but possible new engine for $20,000 might be needed. Called Cetus and got a diagnostic appointment set up. Turns out Head Gasket needed replaced, two piston heads got cleaned and machined up, timing chains re-adjusted, New Fazers needed, all coolants and fluids redone so including parts worth $7,300 and labour of $4,600, all in for $13,000. includes a 1 year - 20,000 klm warranty Truck is absolutely operating like brand new. Cetus Auto Shop took me through everything on the diagnostics and actually came in a $1,000 less than the quote. They kept me up to date on the 6 days they had the vehicle and the experience was the best I have every had when it comes to an auto repair. I am a bit of a car junkie as I have restored 2 vehicles but totally impressed how they delivered the information, their concerns and their solutions! Cetus gets it's on how to treat your clients! looking forward to getting another 4 years out of the truck!

The treatment I got from this Cetus was disdainful. I had my kids with me, bolts that needed…read morere-torquing and a newly low tire that concerned me. Rather than just grabbing air, I thought I'd stop in at a garage and get air AND a re-torque. I went into the office and their first question for me was, "did we do the rim change?" No.. "then you need to go there to do the work". I had kids in the back seat and a super low tire that needed air.. they sent me on the road like that.. knowingly. Because they hadn't done the rim change..dangerous, petty. Ridiculous. Re-torquing lug nuts has never been a difficult thing for me to get done at a random garage I'm driving by. Air.. that's a safety thing. Shame. I will NEVER recommend this garage. Very petty. Would have take 5 minutes tops.

The girls when you enter the store are awesome with a greeting…read more The boys at the counter do not look or react like they like being there, most, not all. It would be nice to be welcomed with next and a smile. Last time I was which was on October 12 2024 It was like I was taking up their time at the parts counter. I walked up and said good morning and nothing back. The dude got my wrench and said nothing. Don't like your job, move on and don't reflect a bad attitude for the company. By the way, this is why I shop elsewhere for parts as a rule.

Only there to look for a certain Bolt could not find it sadly but service was incredibly helpful…read moreand polite these are the nicest people I've ever come in contact with at a part store extremely helpful with other questions I had I'm going to be going there instead of Part Source for now on