I've invested well over $100,000 with this dealership over the years, including the purchase of two…read morevehicles valued at more than $50,000 each, as well as service work on multiple vehicles. That's why this review is so disappointing for me to write. Overall, I've had positive experiences with the dealership itself, but my experience with the service department has been frustrating due to ongoing communication issues. During my most recent visit, my vehicle was accepted on May 26, and I did not receive a meaningful update until June 1. I also had difficulty obtaining the diagnostic paperwork and had to follow up multiple times before finally receiving it. I was initially told the paperwork would be available when I picked up my vehicle, but that did not happen. One issue that contributed to my decision to seek a second opinion was the lack of clarity regarding the diagnosis itself. During conversations with the service department, I received what appeared to be a more specific explanation regarding the possible cause of the issue. However, when I eventually received the written documentation, the description was much more general and referenced only a complaint of blue smoke from tailpipe. The verbal explanation I received appeared more definitive than what was reflected in the written documentation. As a customer, I was left uncertain as to whether both were intended to convey the same conclusion. That lack of clarity made it difficult for me to fully understand the dealership's assessment and ultimately contributed to my decision to seek an independent evaluation. I appreciate that the dealership accepted my vehicle and did not charge me for this visit. However, the lack of communication and delays in providing documentation significantly affected my confidence in the service process. Because of these concerns, I ultimately had the vehicle towed to another repair facility for a second opinion. What was particularly frustrating was that when I followed up regarding my paperwork and other questions, I felt as though my concerns were not being taken seriously. After investing this much money with the dealership over the years, I expected better communication, better follow-through, and a greater sense of urgency when addressing customer concerns. Unfortunately, this experience left me feeling that neither my time nor my business was being valued appropriately. I genuinely hope the dealership improves its communication and customer follow-up practices, because those issues--not the vehicles themselves--are what have damaged my trust.

Note, Online pickup review only. Ah Palmetto Chevrolet,…read morelocated across from Stella's Ice Cream in the town of Conway, SC. Before coming here to pick up a online order on Monday September 15th 2025, sometimes if we were at Stellas, we would look at the cars that are parked in front- eyeing the new equinoxes for instance. But We will look at cars in the future. Went here with my dad to pick up an item that he ordered online since he had some points to use. Not sure when he ordered it, but we picked it up, and there was no wait. Easy pickup as well- once we found the parts pickup building, which was near the front where there was a nice corvette parked. Only thing is the person who helped us seemed a little tired, and quiet. Important to be friendly. We also had to ask someone who was fixing a car where the parts pickup office was- and he was a little rude. But maybe he was busy and didn't understand. Easy pickup once we found the place, and hope to do business with them again soon!

Everything on this transaction was simple and complete…read more Only hard thing was finding the pod but it's like a back country road but it didn't impede the quality of the sale.

From the owner: Simply put, Carvana is a better way to buy a car. You can browse, finance, and purchase a car…read moreonline and have it delivered to you as soon as the next day. Cutting out the dealerships translates to thousands of dollars in lower costs on every vehicle we sell. We pass these savings on to consumers in four ways: lower prices, premium cars, a better experience, and no hidden fees.

Great experience you can tell they care about you returning to shop with them. They want long term…read morecustomers and not in the business just to sell you a car.

Jon Elvis and Mr Hardee made my car buying experience quick easy and I'm pleased with my New 25…read moreEscalade. Thank u. Everyone there was pleasant. Very observant and made sure all my needs were met

One of the most unprofessional experiences I've had with a car dealer. I requested a Bill of Sale…read morefrom Brothers Auto Sales of Conway and was met with an accusatory response implying concerns about fraudulent documents. Completely unacceptable and disrespectful. I recommend taking your business elsewhere--there are far more reputable dealers out there who treat customers with basic courtesy.

Absolutely the best! Always ready to help and bring confidence to every purchase. Definitely…read morerecommend!

I am a long time customer of Hadwin White Buick and I am a…read moredisabled veteran. Recently, I got a new buick lease from Hadwin White. Their manger Chris went overboard to help me. Because I am wheelchair disabled veteran, Chris came to my house to do the transaction. He brought over the new vehicle, finished all paperwork, took my old vehicle back. All of this without having to transfer from my chair to wheelchair. I would definitely recommend Hadwin White to my brother veterans.

I bought my 2019 Crosstrek at Johnson Subaru in Cary and had every scheduled maintenance done in…read moretheir service department. Luckily, I hadn't needed any repairs, or I would have had them done there as well. When I moved to Myrtle Beach last year, I planned on building a similar relationship with Hadwin White. I had my first maintenance done in November and was pleased. When my starter died, I arranged to have it towed to Hadwin White for repairs. I called to make sure I could pick up a loaner before I jumped in the tow truck to ride to Conway from Myrtle Beach. I spoke with Christine and Alison and neither one could promise me one of the two loaner cars they had on the lot at 3:00 in the afternoon. I was told I needed to have it evaluated before they could give me a loaner car and could not provide a car even though I had a dead starter and a 4:00 pm appointment for the next day. As the tow truck was pulling my car away, Alison called back and said I could have a loaner car if I agreed to a $155 diagnostic. At that point, I'd already made arrangements to have it towed to an independent garage. I'd paid a premium in the past to work with the service department at a dealership because they provided a premium service at a premium price. Hadwin White put an end to that.

After buying my wife a car at Conway Ford was so pleased with the salesman Steve Lydon went back…read moreand purchased me a truck also .Steve was a true professional to work with. any more vehicle purchases will be from Conway Ford and Steve Lydon

From start to finish the process was smooth and easy. Patrick Coleman answered all our questions…read moreand showed us all the different options that we were interested in. if I was looking for a Ford, I would definitely visit Conway Ford and ask for Patrick.