The times I've come in, I've found what I needed or got help with diagnostic stuff. There has been a few occasions when I come in that I'm not greater, and nobody offers to help me find something. So I've spent a lot of time looking for something and then I end up leaving to another auto parts store for help. I do wish the employees could just be slightly more attentive to customers who are in need of help. This is a great koa ton off Milton, so that is very good for people traveling into town that may need a scan or parts. Very central to the locals. read more

I don't know where to start other than to say, our expectations were exceeded with the exceptional service we received at the Milton Road Auto Zone in Flagstaff. We were shocked with how helpful and knowledgeable the staff were. Their kindness when explaining the options we had with our tires' lug nuts was amazing. Best of all, as "older" customers, sometimes we need things explained more than once. The staff demonstrated high quality patience. If you need high quality customer service, go to the Milton Rd. Auto Zone in Flagstaff! read more

My car battery was not reliable. I got off work, went right to the closest AutoZone. The guy was helpful but told me my battery was not in stock. Told me if it was he could not install it. Told me no mechanics would instill it after 5pm. But I googled the next location across Flagstaff on Milton. Stood in a long line. The cashier said my battery was in stock & he could install it. So happy, relieved, wanted to cry. He did it! So thankful! Totally recommend this location! read more

Auto Zone Auto Parts - AutoZone - Auto Parts & Supplies Near Me - Flagstaff, Arizona

I went there today and got a new battery and they installed it for me, super cool crew and very very helpful! I believe it was Detrick that helped me, he wouldn't even let me tip him! Great experience, both times I've been. read more

The best! Needed chains, called about 5 times, they were so helpful and patient, when I came in they were so kind. Above and beyond, excellent service and leadership! read more

Horribly unprofessional staff. I came in because I had a check engine light come on. I asked Gilbert H. To help me out and he gave me the engine scanner and told me to go out and do it myself. After my car was eventually scanned Gilbert told me it was "Probably something with my transmission" without any explanation. Will never return and I would encourage others not to. Only good thing out of this experience is now I have a funny story to tell my friends about the ridiculousness of a worker telling me to do his job for him. read more

Went in and was helped by Page. Cannot applaud her professionalism enough. Quickly helped me grab the items I needed while answering all of my questions thoroughly. Great experience. read more

Had some tire issues, did not know what to do! Tyler Love and Holden Clark took the time to explain to me that the tire pressure goes low from Flagstaff to Grand Canyon! They helped me so much and I know this review is late, but I never forgot you two!! Stay awesome Friends read more

The two stars are for organization, and inventory. The store had what I needed which was great. But when I asked one of the cashiers (a women I forgot her name) how to work the thing I bought (a gas tank) she did not look like she wanted to help she even gave me a very disapproving facial expression and asked me how I didn't know how to work one of those things. This place can definitely benefit from teaching their employees how to be kind to costumers. read more

Ok, so simple oil filter wrench for my Avalon.Bought the one that said Toyota, didn't fit , showed the customer service person Paige . She replaced it no problem and saw it was their fault... someone taking responsibility and. It contesting it was nice. She was smart personable and an asset to a store that she works.. I needed to see a young person with character ! Thanks Paige ! read more

Alex Attakai is the parts sales manager who made our day! He was so helpful and attentive. He went out of his way to help us get our car back on the road. We can't tell you how much we appreciated his kindness, knowledge and experience. read more

We unexpectedly found ourselves with a dead battery on vacation in Flagstaff. Our tow truck driver, who gave us a jump, suggested this specific AutoZone. We drove over and we were assisted by Nicholas. He was so pleasant, patient and helpful. He came out to look at the vehicle and test the battery. Despite the fact that the battery was showing a decent charge Nicholas noted some corrosion along the bottom of the battery and a bulge at the sides of the battery that we had not noted previously. The overt nature of the bulging was very concerning. Considering we were two days drive away from our usual mechanic we asked Nicholas to replace the battery. He was happy to oblige and cheerful throughout. But even that became complicated because some of the fasteners were so corroded to the point that it was difficult to get them out without needing to shear them off. But, again, Nicholas hand the problem under control and he told us not to worry. He sprayed a solution on the corroded bolts and battery fasteners to allow the bolts to loosen. He suggested we leave the solution on overnight and bring the car back in the morning, which we did. Next morning when we arrived Nicholas was ready for us and immediately got to work removing the highly corroded bolts, replaced our battery and smilingly sent us on our way. When we got back home and described the condition of the battery to our mechanic he told us it was an excellent observation that Nicholas made and that it was a great move to replace the battery considering the state it was in and the bulging on both sides. He pointed out that a battery in that situation is a clear and present danger and he was relieved we found such quality customer service on the road. Gotta say, we feel the same way! The customer commitment Nicholas offered was exemplary. Thank you, Nicholas, for making our adventure drama-free and our experience at AutoZone an example of customer service done right! read more

Rochelle provided excellent customer service and assistance!! Knowledgeable, helpful and friendly! Highly recommend this store and it's professional staff! read more

I came in at 2pm on Monday and I'm not sure the employees name but he had short curly hair and he was so so helpful! We were concerned about our check engine light and he explained everything to us very nicely. I'm a woman and often times at auto places men want to mansplain or make me feel bad about asking car questions but he was so nice and helpful and we appreciated it so much! read more