**Review for Zack and Findlay Toyota of Flagstaff** I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs! read more

HALLIE HEPLER / TYLER HUGHES This was the worst and most rushed service I've ever received with any dealership. I was very kind in the beginning but I felt like they had room to pay around. No one tried to help at all, just get in, get out. They work based on commission and aren't willing to work with you they just want their money. I pay for insurance every month, only for them not to use it? Hallie Hepler claimed to have called 3 times and said my insurance denied me. The owner of the vehicle called 3 times, and Cody at Endurance said, "Yeah, just have them call me." On our end, they were willing to pay for it. Hallie Hepler said, "Maybe they won't accept it because you broke it." I was getting into a vehicle, and it fell out of my hand. I didn't smash it with a hammer nor purposely throw it on the floor. This was told to Cody and he says " It doesn't matter, we still cover it" I was given no options when i got to the dealer, just pay and get out!! Now I have to do more work on my end, just because they didn't want to go through insurance. Thanks for making my life more difficult!!!!! The worst customer service ever, you guys suck!!!!!!!!!!! Please at least freaking try to help people!! Maybe you shouldn't work in customer service, its the people like you who ruin the good. read more

Findlay Toyota Flagstaff - This is the website to my insurance like girlll you did the BEST you could??? You actually suckkkk could of had a long time customer, a frie - Car Dealers Near Me - Flagstaff, Arizona

The parts department gave us amazing service and the previous Toyota parts lasted longer than then any other available parts. Was glad to pay a little more for everything from battery to windshield wipers for quality parts with excellent customer service. read more

We worked with Oren Payne on 2/14. Oren was absolutely fantastic to work with and helped us find a fabulous, reliable and affordable family vehicle. We purchased a "used" mazda CX-30 and for the whole process we enjoyed Oren's company, knowledge and expertise. He was the selling point honestly. We had a fun time and we love "nightshade" our Mazda. Thank you so Much Oren! Katie + Josh read more

Findlay Toyota Flagstaff - Car Dealers Near Me - Flagstaff, Arizona

Oran Payne was our sales associate. He went above and beyond to show us all the features of our new truck and made sure we were comfortable while we waited. Rey personable, without making us feel rushed into a decision and willing to answer all the questions we had. read more

Knew Knew I had to keep as low payment and helped. me do this. Also needed a suv that would fit me as I am short. Manager and sales rep was great. Love the vehicle read more

Went and saw Oran Payne on Valentine's Day at Flagstaff Findlay Toyota and he helped me get into a Mazda CX-30 and I am absolutely loving it. He was super helpful and knowledgeable and an all around really cool dude.I appreciate all his help on getting me into a new car. And I would recommend anyone to go to him if you are trying to get into something new. read more

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Oran Payne is the sales person I've used for multiple vehicle purchases. He is a great human and a wonderful sales person very kind and makes the whole purchasing process really great. I will continue using him and recommend him to anybody that's looking for a new vehicle. read more

Randy was a great help. He knew what he was doing and how to help me with understandable language. Nice guy! He made constant contacts with me and told me about the process of repairing. Mechanical job was good as always. My truck is running well after the problematic parts were fixed. The waiting hours were reasonable. I appreciated the rental car service on the premises so that I could do what I had planned to do today. Overall I recommend Findlay Toyota of Flagstaff with two thumbs up. read more

We visited several Toyota dealers while considering a new 2026 Toyota 4Runner ORP. With no plans to buy right away, the more we looked at the new 6th Gen 4Runners, the more we liked them. We went to Findlay Toyota of Flagstaff, AZ to get more information and take a test drive. This resulted in us buying a new 2026 4Runner ORP from our Sales Consultant Elijah O'Hare! Our new car shopping journey ended with our outstanding Sales Consultant Elijah O'Hare at Findlay Toyota of Flagstaff, AZ. This young man is full of energy, extremely polite, courteous, honest, never pushy, and goes above & beyond. Elijah did his best to answer our questions and provide information. If he did not know the answer, there was no BS'ing. He jumped out of his chair and went to get the answer, then returned with it. It took only one week from our first visit with Elijah until we drove home in our new 2026 4Runner ORP. During the process, Elijah stayed in close contact by phone, text, and email. We were looking for a specific color with a few other options. Elijah located a 4Runner out of state. We agreed on a price. That 4Runner was delivered to Findlay Toyota of Flagstaff on the very NEXT DAY. They also gave us a fair price on our trade-in. During our visits and final purchase, everyone at Findlay was friendly, pleasant, and never pushy. We love our new 4Runner! Thank you, Elijah! We highly recommend Elijah O'Hare (928)527-7308 and Findlay Toyota of Flagstaff, AZ. read more

Saphira was our sales person worked with us for 2 weeks before we finally bought the car. Was patient had lots of info answered all questions. He's an amazing person. I wont say he's a salesman because he didn't try to sell us on anything. Very professional and plesant!! read more

What an awesome buying experience. We've been in the market for over a year on a few different vehicles. Bryce stuck with us throughout that time and was patient, informative and easy to work with. We're not local and drove up to get our new Land Cruiser and we love it! This was hard to find with the build we were in on. Whether you're local or long distance, check this place out. No games, easy and transparent buying experience. Highly recommend! read more

I sent my mom in to get a new car and told her to ask for Oran because I knew he would take care of her just like he did when he sold me my car, and sure enough, he did! She couldn't stop talking about how kind, helpful and patient he was with her! She said she won't go anywhere else from here on out because he helped her so much! He never disappoints and always makes the car buying process so easy! Very professional with impeccable customer service skills! read more

20% of their Yelp reviews are 1 star. How "done" was I? I surrendered my already paid for, free visit and went down the road to Valvoline Instant Oil change and dropped $230 there instead. Its something in the "service" dept EVERY SINGLE TIME! read more

Quinn works in sales and reached out concerning my Jeep Gladiator I had for sale. He asked if I would consider working with a dealer on selling. I gave it some thought and drove up to Flagstaff. I had my number for selling and they looked the jeep over and agreed to it. Talked with Quinn for a while and found him to be a great guy, very knowledgeable and insightful. Best experience with a dealer Ive ever had. Thanks again Quinn! read more

We are traveling and suddenly 2 lights came on our Toyota Landcruiser. We stopped in on a Saturday morning and spoke to the manager of the service department. He asked a few questions & told them told us to always remove the key from the ignition when filling with gas especially in higher altitudes. He suggested a new gas cap but he didn't have one in stock, but luckily we had an extra one. Great service. Beautiful looking showroom as well. We love Toyota! read more

I went to Findlay Toyota flagstaff this month, as I had a past incident with my 2010 Lexus. I came into looking for a new car, and Oran was very helpful and kind. He was patient and offered lunch as well which was great and he answered any additional questions I had. I left with a 2024 Mazda and I love it! read more

Findlay Toyota Flagstaff - My new car - Car Dealers Near Me - Flagstaff, Arizona

Oran is one of the best. He is always friendly and helpful when my family and I walk in. We have gotten at least 3 cars through him now. He always gives the best deals and advice. If you go here, always ask for Oran. read more

Findlay Toyota Flagstaff - Car Dealers Near Me - Flagstaff, Arizona

Ian Reiger helped me find this car in my price range and made the entire experience pleasant. Thank you! Loving the car!

Quinn helped me w/ my new car purchase. Chilling in a new Camry. Got me financing and went over lease options vs owning... read more

I would give 100 stars if I could. My 2021 RAV4 Toyota Hybrid was in for 2 weeks with the dealership for an air bag recall. I was inconvenienced without my car but Jay set me up with a dandy RAV as a loaner. Casey explained that my car was unsafe to drive and that the parts department had to wait until the specific piece was sent. I had such a fine experience with Jay and Casey. Jay called me within minutes after I left to tell me that an odd coloration on the lease car was not a problem and that my deposit would be returned. and, my car was sparkling clean when I moved back into it. GREAT dealership, service and loaner car departments. read more

I didn't end up buying a car, but Quinn was incredibly helpful, professional, and knowledgeable. He took the time to answer all my questions without any pressure. Great experience on the lot, highly recommend asking for Quinn! read more

Findley Toyota Of Flagstaff is great to deal with. I appreciate their approach of low pressure. They didn't push the typical dealer added on options like many others do to inflate profits. Oran was excellent to work with and was down to earth, found exactly what I was looking for and found some additional savings for me. read more

Quinn was great to work with. He was very helpful and ensured everything went smoothly.

Quinn made my day a lit brighter with his assistance and easygoing way. He made a long process much better.

Ian Reiger was the best sales man I've ever encountered guy was super patient and just fun to be around if your buying a car from Toyota in flagstaff talk to this guy read more

I'm fortunate to have a Prius (almost 15 years old) since it requires little service overall. My experience with Findlay Toyota service has always been fantastic. I worked with Zachery Butler for my recent 2 visits and was impressed with his customer service approach and communications. He's reliable, very friendly, listens attentively and has a great attitude. Bravo Zach! read more

I walked into Toyota knowing absolutely nothing about cars as well as nothing about buying a car. I met with Blake Z, and he was absolutely amazing. He wasn't pushy and overbearing. He asked what I might be looking for in a car and took me for a test drive. He was VERY knowledgeable about every aspect of the car I was looking at. I told him I had a specific list of things I was looking for in a car and a price range, and he found exactly what I was looking for, understood I needed time to think about it, and was very nice through the entire process. Even after I bought the car he reached out a little while later asking how it was and if I had any questions which I did and he answered them. As a first time car buyer who was extremely nervous, my experience with Blake and Findlay Toyota was exceptional. read more

Worst service I have ever had. I came up I17 and I hit some thing in the road and my rav was making a noise after that so I took it to the Toyota dealer to get it checked out and Zack said I will get it checked out we set there 2 hours and not one word from any body and when we questioned him he got rude. I have bought 6 cars from Findlay and after this I will never step foot on there property again. read more

Came to town from San Diego for vacation and had to get my regular maintenance done while I was here. Was able to get an appointment and everything seemed to be going well until my service manager, James, told me that his mechanic misjudged the proximity of his equipment to my car and left several deep scratches and dents in the front right fender and bumper. They knew that there was nothing I could do about it being as I'm from out of town and they even said they couldn't get it fixed in the time that I have left in town. I find it impossible to believe that a trained mechanic can so poorly misjudged the distance of their equipment from a vehicle. They've had to have this procedure so many times that they can do it in their sleep. Now I have a very nice car that has just had its value greatly reduced thanks to the complete ineptitude of the service staff at Findlay Toyota. Want to make this right? You can fix my car on your dime on Friday, July 7th before I leave town. Otherwise I will go directly through Toyota's corporate channels to get it fixed and leave this as a reminder that one should never trust the care of their vehicle to this establishment. read more

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I have lived in Flagstaff for over 18 years. Please do not go to this dealership. For appearance sake they go out of their way to make it seem like the owner (who also owns the Honda dealership) is such a great guy. He gives to this charity and that charity, etc. You'll see all the awards. It's a front! I worked for this dealership for a very brief time and really got to see for my own eyes how dishonest and evil this place is. They MIGHT give you a good deal when they sale you a car but then the service department will really let you have it. Again, very, very crooked! But they do it in ways like they're your "buddy" and "doing you a favor" even though they're totally ripping you off, especially if you're not paying attention. Additionally, they lack a significant amount of humanity even at the most basic level. I was injured while I was working there and the only thing that upper management cared about was that I just wrote a statement of what happened. I ended up going to urgent care on my own; whiplash, etc. It was my last day of work and while I was driving a vehicle another employee rear ended me. I got a call but it was just to get the keys that I had accidentally took with me before I left. Why am I writing this now? Because I almost got an oil change at the Honda dealership and forgot who it was owned by. I left immediately. They will not get a single penny from me. Avoid at all cost! read more

I had a 10am appointment, I had to wait for 30 min to hand my car over for an oil change, when I complained and said "why didn't you cancel my appointment, if you are understaffed" theanswer was "I am not getting paid enough to listened your complaint" So I finally get my car in and I'm told "it will take 1.5 hrs" Here I am 2.5 hrs later still waiting for my car Still no apology And I thought that's one of the good Toyota places read more

Great service department. Zach always does a great job and everyone is so thorough and considerate.

I was having difficulty understanding the settings for broadcasting my phone onto the car screen, I needed to stop in unannounced 2x, I was immediately taken care of by a knowledgeable and helpful person, who explained and corrected the minor issues. read more

Salesman Hegon R. was the first person to greet us. He helped us with our purchase of a new vehicle. Great customer service, he made us comfortable, no pressure, he always had a smile on his face. read more

Isaac helped us buy a car today, and he was wonderful to work with. The experience was quick, he was fun to talk with, and he answered all of our questions. He even helped sync my mom's phone to the new car. Thank you for making car buying less time consuming and stressful, Isaac! read more

(Update) Randy handled my recent car service concern immediately and had the original assigned Service Rep contact me to give a refund. There was an oversight on my service visit with spark plug replacement. I appreciate Randy's concern and support virtually. I'm thankful to Findlay for honoring a refund and recognizing the oversight. Thank you! (Original Review) Thank you James H and Randy! I'm so glad I gave your dealership a call for my car repair. Who knew..rats chewed the wires? Your tech department is extremely skilled and praised to have detected that situation. It's great to be back in the area and know that Findlay is here for my Rav. James H was awesome from the first contact on the phone, very professional, caring, and helpful. It was awesome working with him and Randy too. The entire staff from check-in to check out was on point. Very fair pricing also. I only get my car serviced with Toyota Dealerships and I look forward to this new relationship at Findlay. Thank you for the warm welcome and exceptional service! 5 STARS. read more

Findlay Toyota has done it again. Superior service, professional and courteous help by a black-bearded man in the parts department. I had received a warning on my 2021 RAV4 Hybrid dashboard that the battery needed replacing. The video on YouTube looked challenging to follow. I put off asking the dealership for help, wondering if that was a possibility. I asked this gentleman his name and should have written it down. Within 4 minutes, I had a new battery in the key fob and learned there is a vehicle door key in the fob should I need it. Every time I need assistance, the Findlay Toyota team in Flagstaff has my back. Thank you, sir, in the parts department. read more

Jimmy, service advisor, is simply amazing. I had a leaking shock and I brought it in for checking and he was the sweetest, kindness person. He took care of all of the paperwork, gently walked me through what was needed and the process and had everything scheduled and complete. Even had the Toyota Driver (also so awesome), scheduled to pick me up when my car was ready. Couldn't have asked for a better experience. I will ask for Jimmy any time I have a car issue. Thank you for your kindness. read more

Oran was super awesome to work with! He was upfront, honest and worked hard to help us get through the whole process! If you go to Findlay ask for Oran, you'll not regret it! We look forward to working with them again! read more