They need new staff. I brought in a certified mechanic to make sure I got the right parts. They…read moreactually argued with him. The kid was 20 my mechanic has 25 years experience. Very rude. They need some help.

I have to say, when I replace something on my cars, this is the first store I stop by, every time…read more Even if they don't have the parts I need, the guys at the counter give the right advice on at least where to locate a certain part or what to look for in junk yards. I rent my tools here, I have them deliver product to this store so I can pick up later, overall I have had no bad experiences here, this is my neighborhood auto parts store and I will be frequenting here for the foreseeable future.

Be warned! Scammers…read more110% Caught red handed several times for one friggin job, which they had to redo because of their installation, so instead they called Monroe and said they gave them bad parts and got new ones. That's Monroe's loss because the reason the struts were no good was because they left the giant stickers across the top of them and they couldn't seat to the car. I drove my sister an hour on the freeway twice with the car like this, steering all unsteady. They even tried to fake it like they fixed the struts and called me begging to get the car which I couldn't, only to call the next morning and found out it wasn't pulled in until then. So he was trying (desperately) to get me to pick up the car, (I'm sure with they had cut the stickers out, because it had never entered the shop yet. They put the struts in the next day when they arrived. Had I picked up my car Mike would have made up a story about me picking up my car I am sure and kept the brand new struts from Monroe, hoping I wouldn't notice in the few days left I had in my warranty that the car was still unstable. There was also a very serious problem with the rear axle which I know they had their hands on to put shocks on but they didn't mention it to me because they Cherry picked their work. This is how I first met Mike at the telegraph location. I have worked on cars at home, I'm aware of how much shops charge, and asked him for a quote. It was so long ago I don't remember specifically it might been a hub, but I recognize an "I don't want to do it" price when I see it. Later it turned out it cost half of what he had quoted me being the point. So I already knew the telegraph location was sketchy then they moved the sketchy guy to the Ecorse location so that makes me think that they're all sketchy and I'm done with them and I think anyone should be warned the same.

Not only did they hang up on me several times but the service here is trash…read more I called ahead tried to present myself and say hello and all I got was a "I can't even here you" followed with a click and a dial tone. This is the most unprofessional shop, looks pretty shady, and finally pathological liars. I came in for a simple service for my car and to make sure everything is alright. But it turned into a nightmare. I can hear the employees not wanting to work and even telling customers false information, I'm no mechanic but I do a lot of work with service shops and I am a car enthusiast myself. To tell a customer they need to change their fuel pump to be able to get more life out of the oil as well as fixing a thermostat doesn't seem pretty fair. Also telling customers that oil changes may take up to 3 hours to get done? Ridiculous. DO NOT COME HERE PLEASE SAVE YOURSELF! Someone needs to come in this place of business and make some big changes.

Deliberately and knowingly failed to repair my vehicle. Paid them fairly and they refused to…read morecorrectly fix my vehicle they know straight up it's not repaired. I talked with the manager and owner directly tried to work with them to repair my truck after I paid them. But they flat out refused. Clearly dishonest people that do very poor quality work. If they did this to a local loyal customer they will do it to anyone. They are simply dishonest people with poor workmanship. I'm hearing other problems from local residents so this is warning. They simply don't care and do poor work.

We've been using them for years. The mechanics are all honest and reliable. I recommend Conways to…read moreeveryone that needs car repairs.

I brought my car in after one of my tires started leaking. They were so friendly and knowledgeable…read more Within 30 minutes, they found a staple in my tire and repaired it. Just amazing service! And the craziest thing is they didn't even charge me. So grateful to all of the team

Took my car in for tires, 2 days later they scammed me into control arms, wrong size hoses and a…read moredamaged CV joint. Service literally took 2 full days! Do Not Trust (this location)

My experience at the O'Reilly on Michigan ave in Ypsilanti was easy peezy and The new assistant…read moremanager Victoria was the one who made that possible with her knowledge and expertise. I was able to go in and out which saved me time the most valuable commodity known to man. I vote that she gets promoted!

When it comes to buying auto parts and accessories, O'Reilly Auto Parts stores are my number one…read morechoice. Formerly Murray's Auto Store, the chain was bought out by O'Reilly's well over a year ago. The store located on East Michigan Avenue is Ypsilanti, has only been open now for three years and is very modern on the inside. Moreover, the staff at this store are very friendly and knowledgeable, and will help you find what you're looking for in a hurry. I highly recommend Murray's over the other auto stores in the area. They are clearly the best, and carry a very broad inventory of items.

The staff was really knowledgeable about the best tires for your use…read more All staff are very honest and courteous in providing service to their customer. I recommend this story for your automotive service

place is good for overpriced tires that's about it , took my Jeep in to have the shocks and struts…read moreinspected before a long drive - they called and priced me out for brakes and shocks/struts for $2000 went to go pickup the car and they hadn't even looked at the vehicle - said they'd give me an emailed description; never got it as expected... took it to a small shop in Riverview , they replaced a wheel joint for $250 and car was like new .. said nothing was wrong with brakes or shocks/struts at all .. either complete morons or scam artists . Won't be back again . Shame considering I live around the corner , will drive 30 min to stay away from this place. Find anywhere else for repairs .

Absolutely, I have a 2007 Chevrolet Van. They have been able to work on my vehicle and handle all…read moreof my needs. And when they couldn't do the needed repairs, they gave me good referrals that worked out well. I would highly recommend them and give 10 stars if I could!

They do Great Work!! I go there all the time for my vehicle problems. The employees are kind,…read moreknowledgeable and professional and honest.