Very disappointing experience. The customer service was terrible, and management was unhelpful and…read moreincompetent. I would recommend going somewhere else where customers are treated better.

Pros: Ppl here are pretty friendly and speak English .. which is a major plus. They also had the…read moreparts ... I checked on car-parts.com and they really had the parts. Not bait and switch. Before Grimes, I called another salvage yard , they said they had it. Drove 45 minutes and upon arrival they said they didn't have it and offered the part in diff color ! So I was happy Grimes had the part I wanted. Cons : prices are not cheap. And depending on who picks up the phone, they give you different prices on the same part. Also another con: we came on 2 Saturdays in a row. Each time they told ius, If you order and wait .. the wait time could be 2 hours minimum. Best to place the order and come back 2-3 hr later. There was a customer who was told to wait 1 hr.. in the end he waited 90 min and went ballistic coz Grimes wasted his time.

Very kind man who runs the place. Leo is very helpful and sweet. We had a vehicle break down and he…read morehelped us out while we were looking at our repair options.

they dont buy old cars then wht the hell do you do , waste ppls time the guy answers an you cant…read moreunderstand him an i ask about selling my car we dont by that old a car ,,,,

My first call for autobody parts. I don't have to pay shipping like the online companies that…read morecharge more in shipping than the bumpers and I get it within a few minutes. As far as the comments saying everything is slow-I can only imagine the inventory they have back there that they would have to go through to get the specific parts they need to pull on the spot. Then add customer after customer and it would get backed up. But for the prices, I'll wait. Before you install parts-test fit and double check what came off the vehicle is the same. That's going to be your insurance that you received the correct part. Different trim levels of different cars will have different parts. Check your stuff, that's your responsibility, not Certifits.

Over charging on parts and terrible customer service. 100% DONT recommend!!!!!!!!!!!!!!read more

Hello My experience with a find great team of friendly…read morepeople... 7/11/2023 When people in your life complete accomplishments or achieve success, it's a great time to show your support with a congratulations note, and to whom it makes concern that my experience with three excellent associates and their beautiful smiles my experience was, to say the least extremely enjoyable! Thanks to Ali, Debbie, Mandy, and Abraham. I went in to get a part for my new Toyota 4Runner and not expecting to get the service, but I was astonished by the welcome I received. Praising employees for their work encourages them to continue improving and get better at their job. Thank you so much for making me feel welcome!!! Since many people appreciate praise and congratulations when working hard, my words may motivate them to continue working hard because they know the value of their contributions. With associates such as Ali, Mandy, and Debbie I wouldn't want to go anywhere else! If other businesses would have cheery and friendly people like Debbie Mandy and Ali or others I didn't have a chance to meet, we would be in a different world with kindness and love for each other. Blessing to all. Julio Rendon 213 361-6002

Best deals in town and even better than eBay prices. I replaced hood fenders and grill at a…read morefraction of what competitors were asking.

Sold me a bad transmission claiming it had only 20K miles…read more Refused to give me store credit refused to do anything about it Do not recommend going to these scamming people They are not one for the customer only for their pockets and do nothing but sell bad parts They tried blaming the transmission going bad on me saying I installed it wrong but they didn't know I'm a ASE certified mechanic and work on cars for a living My lawyer will be reaching out to them I will be taking them to small claims court Also they said if anything is wrong with the transmission when I first bought just bring it back and they will exchange it LIES I'm out 1300$ Horrible people horrible experience

They always have all the parts I need. Especially the hard to find parts! I highly recommend this…read moreplace!

Called and talked with Francisco, looking for a part, he quickly verified they had the part in…read morestock, I said I'd be right over, immediately when I arrived I found the part on the counter and it was as represented, pricing was very fair and I'm a happy customer.

Do not, I repeat, do not buy a part from this scrap yard. I was told I could return an intake…read moremanifold if it had any problems, no problem. I found the exact same manifold on Marketplace for $30 ($100). I tried to return it, and these clowns really said they could only offer store credit, even though the damn part had never even been installed. Some guy at the front really said, 'Once you find a part, you stop looking for it,' as if it's his money or something. The audacity of this place--stay away. They'll sell you some broken part and then offer you store credit with a serious look on their face."

I was in contact with someone through OfferUp from DFW Auto. I asked for a specific part, a Cobalt…read morealternator with bolts. They replied "$30". I said okay, what's the address?; I advised when I would be on my way to their business. [I drove from Greenville to their address in Dallas]. When I arrived, I spoke with a man there, I asked for the part. He quickly replied they didn't have the part. I showed him the messages on my phone, said that I was in contact with someone. They didn't have the part I asked for when they told me "$30" for it. Terrible service at DFW Auto! I wonder if they know how to communicate with customers? Complete WASTE OF TIME and fuel. I will never return to this place. Maybe you reading this will have better luck. Peace out! 9/2022.

Over the phone no problem we have the part. Get there & no part. So since we were there asked for…read moreanother part took over 45min to get us the part.

If there was a way to give NEGATIVE stars, this place and it's owner - Albert Sanchez - are MORE…read morethan deserving of MINUS 100 stars. He personally stripped new parts (New Battery, AC Condenser AND Compressor) off my car while it was in the shop for repairs, as well as he informed me be both verbally and in writing that he did repairs, when in fact he did not start, let alone complete all the repairs. (That's against the law in Texas!) Additionally he DOES NOT have a state license as an auto salvager/recycler. DO NOT use then for repairs OR to purchase parts. PLEASE NOTE - past positive reviews were as a result of dealing with the PREVIOUS owner and NOT the current owner. ALL reviews since Mr. Albert Sanchez took over are negative. There are OVER 35 complaints with the BBB...

The worst place ever! Never come here - the owner will scam you by telling you that he his working…read moreon your vehicle, but instead will just spray paint the part he is "replacing" and tell you its new. Also, he will keep your vehicle for 2+ weeks, and lie and tell you it will be finished "tomorrow" and just give you excuses that he is working on it. If you call to see what the status is, he will tell you "you are annoying him", and hang up on you. Albert Sanchez is a scam artist!